443 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

i need help too, i have old version with many bugs, what should i do? how to get update version? I emailed couple times and nobody respond me back, hey developer would you please answer , thank you

XiaoThemes

Hi mate.

I didn’t found your ticket in our support forum, but no problem.

You can download the new version from here, just clicking and downloading it again.

After this, reupload the folder of the theme to replace the old files and also go to Dashboard – ATOM – Colors and click in Save all changes to refresh the CSS .

If you have any modification be careful to don’t replace what you modified … a backup is the best way to don’t be suprised.

Cheers, Rafael Angeline

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Is there a chance there will be any more social media icons will be released for the sidebar? I was hoping an icon for tumblr would be available.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

I’m afraid that’s not in the pipeline, sorry.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 3-4 years
Serap Purchased

thats not funny… :( i am still waiting for an answer!!

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

me too , no respond from them 2 weeks

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States

I love this theme.

I am a repeat customer and have used ATOM on friend’s and client sites. There are a few issues here and there, but they are small compared to the flexibility and coolness. I was surprised how easy it was to create a child theme and how flexible it is to create entire new “looks” for each install. And well, it is responsive and has those fly-around bits that people at parties are so impressed with when you show them your site their phone.

If you are creating a new website, I would suggest you import the provided “test” content so that you may see how all the features work. (then delete and replace with your own).

AND the documentation these guys provided is a great read.. so don’t think you know it all, check out the instructions.

However, I did find some spelling errors in version 3.5

the major one is the 404 page. ‘Mmmm… We didn\’t found any posts/pages with your criterias’, ‘atom’

should be: “Hmmm… We didn\’t find any posts/pages that matched your criteria’, ‘atom’

and in the test content, for the home page, “available” is spelled incorrectly.

Easy to correct, until the next version.

-JPF

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

Thanks for the heads up :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Microlancer Beta Tester
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi everybody! Rafael here.

We would like to inform that we had a big lack in our support team, three of our support guys that have four guys are from Philippine, they were affected by the flood, a really bad new for us, they said that to get everything and back to work will leave about 5 days.

But don’t worry, I and my team are working hard to provide updates and ticket replies to everybody in the following days. So, everybody that sent a ticket or asked something here will get your reply in 48 hours at max. If you have a urgent issue, post your ticket ID here and we’ll solve first :)

If you already posted your ticket ID here, it’s enough, just wait your reply.

Thank you so much for the patience.

Rafael Angeline – XiaoThemes CEO

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I have to say, I was a bit worried about buying this theme after reading some of the comments on here. But I couldn’t have been more wrong. I set up my site (www.1four.co.uk) in about 5 hours today and I’m thrilled with it. Granted you probably need a bit of an idea about code but I’m very much a beginner in that respect and I was able to handle it. Couple of small issues I need to clear up but otherwise its pretty much finished. Congrats to the developer for a fantastic theme.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

Glad to hear that you’re satisfied with the theme :) If you can spare a rating, five stars would help us a lot!

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Great theme… was wondering if there is a way to discount in the “request a quote page” as if a customer would click a radio button that would offer a percentage or dollar amount off the total and it would subtract it from the calculator??

thanks!

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

Please post back with the account that purchased the item :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 3-4 years
XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

You did not reply back to our support staff so we marked it closed :( I hope your problem is fixed now.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 3-4 years
Serap Purchased

can SOMEONE tell me, if there is a VISUELL working possible on this theme?

thankx.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

What do you mean?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
helvetic Purchased

I am STILL having issues with the portfolio stacking! PLEASE tell me how to fix it. I have had no response from your forum for 2 weeks!

XiaoThemes

Hi mate.

That’s weird since is the first time someone reported this issue after the update, what is the version of ATOM you are using?

Cheers :)

Default-user
helvetic Purchased

I have made style changes and don’t want to wipe them with a total install of 3.5. I’ve asked your team several time what new code was added to fix the portfolio stacking problem.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

Do you still have this problem?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
sammyjay Purchased

I also am having issues with the portfolio section. It’s only showing one project item by default under “All” until I scroll through the filters then go back to “All” it will show all the projects in the portfolio.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

Do you still have this problem?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
sammyjay Purchased

Also pagination for the portfolio grid and list was promised on your support forum. When is this going to be implemented. When you make statements we buy themes expecting features.

https://xiaothemes.zendesk.com/entries/21506763-need-pagination-in-portfolio-pages

“At current version it isn’t possible, but we’ll send a update Monday / Tuesday – and we’ll add this feature for you :)” – Rafael Angeline – June 02nd 2012

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

Feel free to download the upgrade and see if your desired feature was added :) You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 3-4 years
Serap Purchased

It is just a simple Question – please give me a YES or a NO.

I bought this theme and I want to know, If it is possible to work VISUELL ?

Thanx.

XiaoThemes

Hi mate.

Can you please say for us what is VISUELL ? A plugin or something like this?

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
foma0401 Purchased

Love this theme so far. Question about the lightbox, is it possible to click into a lightbox and have more than one img available with in it? I saw a gallery setting that might have something to do with it but wasnt sure how to utilize it.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

You can always use WordPress’ native gallery shortcode, you will find lots of tutorials on google.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
helvetic Purchased

This is ridiculous! Please respond to all of the broken theme issues!!!!!

XiaoThemes

Hi mate,

Again, the theme works fine as other users said, I think you have issues because you don’t want to lose the customizations right?

Well, I’ll try help you (but do a backup anyway :) )

The portfolio bug is solved in the files:

- /js/init.js - /footer.php

And I think is it :)

The WP will be ready to 3.4.+ without modifications ;)

The hover cover it’s solved in /css/base.php and /css/layout.css – in the lines:

2068 to 2136 in /css/base.php and in /css/layout.css lines:

- 422 to 431

And the sidebar and footer resizes are fixed in /js/init.js and footer.php

I think is this, please let me know if you have other issues and don’t forget the backup :)

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

Follow-up Again
18 days ago, I asked for an update on the following about a promise you made over a month ago. Now my initial worries about your team NOT following up after I purchased your product have come true. Please respond. I don’t even have a major request.

Your initial promise on July 7.
We missed Youtube, just open a ticket here – https://xiaothemes.zendesk.com/ and we can send a fast update for you.

Thank you so much mate, we worked hard to finish this mate, I’m really glad you are enjoying it.

We’re here to futher questions.

Cheers, Rafael Angeline

Me following your instructions and following up due to a lack of response from my ticket, to no avail
Could you please follow-up on the YouTube request I sent to your help desk? Also, do you all have an icon for an envelope to place within the Social Media section?

My request number is #553.

XiaoThemes

Ops, I forgot to send it for you.

I’ll send it immediately ;)

Cheers!

XiaoThemes

Hi mate.

I saw it now, sorry for the mistake, sent more explanations for you in the ticket and sure, a solution for this.

Cheers, Rafael Angeline

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • United States

Wow, I bought this theme back in May, just stopped back to see if this developer ever got his act together. Looks like it’s more of the same… empty promises and unlimited excuses for not delivering to customers.

Thankfully I was refunded my $35, but that was little consolation for the time my client and I wasted waiting for updates that took several weeks to materialize.

Unfortunately, any work attached to RDever’s name sends me running the opposite direction. I want to believe that all the “mates” and “cheers” are genuine, but they actually come across a bit smug when you consider the blatant disregard for customer follow up.

XiaoThemes

Hi mate.

I don’t understand, the theme was already updated, if you see better only two or three users are having issues, other update is coming but the current works fine.

I think you didn’t got the latest update of 13th august since you got a refund, so you aren’t a buyer anymore, I think you would verify the latest update of the theme before say something like these words, or at least think better before make any conclusion :)

I’m really sad you don’t like our work, but a lot of users like, see our ratings and our sales.

Take care.

Cheers!

dantehicks

Hey man, just sharing my experience. Everything I stated is factual.

I find it ironic that you respond so quickly to my comment, yet in this theme – as well as your other themes – there are numerous customers waiting days, even weeks, for a support response from you.

XiaoThemes

Simple questions are easy to reply, hard questions, customizations, issue verifications, installations are harder, right?

Cheers :)

dantehicks

Yup, sounds like you’ve got everything squared away.

XiaoThemes

Hi,
sorry for the delay, the team has been increased now to be at your service! :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

dantehicks

6 months later… lol… thanks

XiaoThemes

Sorry, I know :/

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I am having issues with my portfolio. When I create the project item, everything looks great on the main page. But then I go and try to click on something and it brings up an 404 page.

Please examine this and let me know what the fix is:

http://amanda-ingle.com/
XiaoThemes

Hi Amanda :)

We solved this with other client just going to Dashboard – Settings – Permalinks

Then, click in the Save button to refresh the permalink structure.

After this, go to the Portfolio page and click in Publish to refresh the data in the page.

This worked last time I tried with a other customer, but if this doesn’t works with you, open a ticket here – https://xiaothemes.zendesk.com/ – and we’ll reply ASAP .

Cheers, Rafael Angeline

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Thank you that fixed it! :)

XiaoThemes

Nice -

To any futher question, please just let me know ;D

Cheers, Rafael Angeline

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