443 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

Rafael,

Could you answer the rest of our questions?

1. The bar doesn’t extend to the bottom of the page, what can I do? 2. Although the comments are in the systems, they aren’t being displayed. What can I do? 3. There’s the “Page Array” above the browser. What can I do?

Thank you!

XiaoThemes

Hi.

We replied you above to get more infos about the issue…

About the title, we’ll send a update that will fix it.

Cheers, Rafael

sweets4dasweet

Thanks for your reply Rafael. Someone named Melanie actually just responded to my questions on this board today.

1. She doesn’t see the bar “not extending” to the bottom of the page. I sent her a screenshot of what I am seeing in Firefox and Safari as a response.

2. She asked if the comments had been deactivated (they weren’t), but mentioned that XiaoThemes does not support it since they can’t see what’s on the backend. I recall you guys used to request access to take a look for yourselves. Is this no longer supported?

3. She wasn’t sure of what the area with Page Array was called, so needed further clarification. It’s the title of the page above the browser (sorry, I don’t know myself). I saw where someone else had this issue, so if you guys were able to solve their’s, this could be the same solution here?

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

For extended questions like these please open a ticket in the support section over at zendesk, you find the link in our profile page (click on my name)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
sjbmedia Purchased

First of all, I love the theme!

Maybe a strange question: I have been looking for hours for a way to change the text that is displayed withing the shortcode [order_summary] tag (e.g. PROJECT BASE ). I’ve translated almost everything into dutch. But I’m stuck there.

I found the file atom/wpts/shortcodes/_custom.php in which I found the text PROJECT BASE . But if I change this, it wouldn’t reflect in the website.

Can you please give a hint where to change that text?

XiaoThemes

Hi :)

Thank you, we’re glad you like our job.

You can translate this text editing the file /js/ordernow.php it is in the line 94.

After this, go to Dashboard – Colors and click Save to refresh the script file.

Done :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Italy
  • Referred between 1 and 9 users

Hi , Atom is a very good WP templates but i have a question : how can i insert pagination for portfolio?

XiaoThemes

Hi.

Did you buy this theme? :)

Thank you!

Default-user

yes RDver i bought this theme, do you want my purchase code? I opened a ticket for a problem about the pagination but when you answer me to hire a freelancer i solved it from myself but i have another one problem…. the sidebar don’t load all the content. I download the last version bat the bug is still present…

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Could you post back with the account that purchased this item please?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello Raphael, There’s no date on your update. When did that happen. Are you planning on supporting this theme into the future? Thanks…

XiaoThemes

Hi.

Sure, the update is at our Description page.

Yes, we’re always working to update our items.

Cheers, Rafael

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

The template is not compatible with the recent version of WP, will make an update? You can enter styles to integrate small plugin for e-commerce? thanks

XiaoThemes

Hi.

We’re always working to provide a updated version. Users reported that the template is working fine even with latest WP version. We’re also checking some cases where the errors are happening…

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
lkirkham Purchased

The sidebar colour is not working for me. No matter what option I change it to in the colours setting it is just showing up white and unformatted. I have tried uninstalling and reinstalling the theme. Is the theme not compatible with the most recent wordpress update?

XiaoThemes

Hi :)

Did you try apply a CHMOD 777 – to /css/base.css file and then try go to Dashboard – ATOM – Colors and click in save?

Probably is a permission issue.

Cheers, Rafael

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

From the fact that you do not answer, I understand that you update more this theme? I wish I knew, I have to decide if I have to buy from others.

thanks

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Referred between 10 and 49 users
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
montia Purchased

It has been a few days short of a month and no reply on my Request #950 . Please get back to me as soon as possible.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Did we get to your ticket by now?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi i have a problem: I have bought the template three months ago, and now i’ve seen that you fixed some bugs like the complete load of the Sidebar that don’t filled all content. How and where I can download this updated version? Thanks

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) You would simply redownload it from your downloads section like you did the first time. The package now contains the updated theme.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
ninnowea Purchased

Hi I have a problem with the theme on the home page, in regards to the recent works. The theme is suppose to showcase three “blocks/thumbnails” of the recent works next to each other. My problem is that it shows two next to each other and the third block it moves to the next line. It seems there is some form of padding around each block. The portfolio page however works just fine.

Not sure what to do here, if you can get back to me on this A link so you can see what I’m talking about:creativitree.co.za

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Do you still have this problem? Your site looks perfect :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

how do i add the social media section on the side bar? is there a widget? i dont see it..

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) The icons are added via a text widget and regular linked images:

<a href="http://link.com"><img src="http://imglink.com" /></a>

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Italy

Hi, nice theme and good job.

I would be interested to buy. I wanted to know if it was possible to change the url of the single projects, in place of “www.mysite/project/myproject” obtain an ulr like “www.mysite/portfolio/myproject”.

Thanx

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Yes you can!

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ekohler Purchased

Tried to submit an official request, but the site is not responding, so I’ll try here!

I love the theme, but I’ve stumbled across two troubles:

1. I was updating my portfolio page without a problem until suddenly, I believe after an edit to the “Portfolio Grid” title, my entire portfolio no longer shows up. Now when clicking in the link in the sidebar, the page shows up, but none of my projects do. It was initially working just fine. I have no idea how to fix this.

I followed some advice you left for another customer involving the Settings – Permalinks, but this did not fix the problem for me.

2. Also, when I click on “Home” from any of my pages, it takes me back to the default home, not my personalized home page.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Do you still have this problem?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

Default-user
ekohler Purchased

I really like the theme, it’s just has a few bugs. Some of them I’ve been able to work out, but here’s one that won’t go away: not all of my thumbnails show up instantly when I visit my portfolio page. I have to refresh to make all of them show up every time. It always cuts off the most recent 2 or 3 projects. This is bad because a client might think there’s not much in my portfolio and not think to refresh.

XiaoThemes

Hey,

could you show me your website URL please?

Cheers,
XiaoThemes Staff

Default-user
ekohler Purchased
http://www.emilykohler.com

I tried again, this time it only showed me 4 of 9 thumbnails until I refresh.

XiaoThemes

Hey,

on which browser and OS are you experiencing this?

Cheers,
XiaoThemes Staff

Default-user
ekohler Purchased

I checked a few different options I have… looks like any time Safari is used, this glitch occurs. Firefox seems to work fine.

XiaoThemes

Hey,

can you please open a ticket over at https://xiaothemes.zendesk.com/home so we can discuss that? If you can, please attach your website URL, a brief explanation of the issue again (so I know who you are) and your wp-admin login details to speed up the investigation process. Thanks so much!

Cheers, XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
helvetic Purchased

After 5 months I still have no reply regarding portfolio pagination. The portfolio shows ALL instead of my 12/page I specified in the theme options.

Please if you could tell us how to fix the issue.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Do you still have this problem?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Have just installed the latest version on CLEAN WORDPRESS INSTALL and it is still very buggy.

The sidebar STILL overflows. The sub-titles of the sidebar menu cannot be changed. New pages are not being added to the sidebar.

VERY frustrated with how long these issues are taking to fix.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) Do you still have this problem?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Me… Again…. any update of what is going on in terms of this html template you were doing which was due out ages ago. Please can you give me the refund I have been asking for?

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! :) This is not in the pipeline, sorry. We are also not able to handle refunds. It’s not within our power.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Filtering on portfolio grid doesn’t work :x http://atom.pixelpants.co.uk/portfolio/
XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! Definitely works on the link you gave us!

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United States
flygirly Purchased

This is a great template but it is really disappointing to read that the support for it is almost non-existent. I too purchased this template and I am having issues with the pagination on the grid portfolio. I want to display 12 but it shows all of them. I set it to 12 and the template does not respond.

The stacking of the portfolio images when the page loads is just frustrating. If your forum was updated and had enough threads to read through to resolve these issues it would not overflow, much less have frustrated customers. Could someone kindly make some time to follow up with us on these issues? I have not heard from anyone either.

It would be greatly appreciated.

Thank you.

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! Do you have a link to your website for us please?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
univiz Purchased

The Flex Slider is not working.

  • The code is present on the page but nothing shows up on the front end of the site, just a blank line.
  • via Firebug, I can see the code, image links etc and all looks OK but the slider does not appear on the front end.
  • This is on a pristine Wordpress 3.4.2 install with no other plugins
  • Reinstalled twice, re-downloaded twice in case of file corruption
  • Installed the demo data and none of the flex sliders (front page / portfolio etc) work – the code is there but the sliders do not show up on any of the pages.
  • Exactly the same in Firefox, Chrome and Safari.

Also having the same issues re Portfolio sorting etc as others have reported above – even on the demo data.

We’re on a deadline to get this site up and running for the client. Need to get this working asap.

EDIT – just looked on the support forum and apparently I’m not alone in having this issue with the flex slider … but there isn’t an answer ??

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! Could you show us a link to your website please?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Check that jQuery is installed properly. My customer stupidly removed the ”.min” extension and broke everything!

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! Damn now that’s an ugly thing to do :D Glad you figured that out!

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

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