60 comments found

I’m having trouble getting the Layout Sections “Gallery_albums” to display on my home page ‘three wide.’ It’s only allowing me to go two wide and your template shows a nice three wide with sidebar. I’m trying to achieve the same. Here is my homepage: http://mrmarketingman.com/leecolee/

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Support team will look into the issue and will sort it for you. Also, attach screen shot for the problem.

Shonari Purchased

Does the single event page allow sidebars? I notice that in the help files the screenshot says yes but in the admin backend it doesnt

Chimpstudio

Yes, you are right, there is no option for sidebar in single event page.thank you for pointing out, I will look into the help file and will update it. Also, there is no point in adding ENDED option. If the event is already ended, there is point keeping tickets for it. However, you can customize your site and can add ENDED option.

Shonari
Shonari Purchased

Hmmm well is it possible to add a sidebar to the single events page? How do I go about added the “ENDED” option. Thanks so much for your assistance

Chimpstudio

In single event, you cannot add sidebar. You can add ENDED option by customization in include folder > event.php & in front end fetching, you need to edit page_event.php > single-event.php

I’m trying to change the default hover color (orange) but I’m having trouble finding the correct file location. Could you point me in the right direction?

Chimpstudio

I would like to have detail location of the lace where you are trying this change. For this reason, please create a ticket at http://www.chimpgroup.com/support and provide a detailed question there. Support team will look into the issue and will sort it for you.

Shonari Purchased

Hello! How do I get the past events to show in the sidebar?

I used the CS Past Events Widget, Set the category, Set event date/time to last year and and still it shows “No results found”

Chimpstudio

There is no CS Past Event Widget. The given widget works for upcoming events, not for the past events.

grinnzn Purchased

Hello, what would be the best dimensions for website background picture so that it covers the entire back area and doesn’t tile?

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your login details and url. Support team will look into the issue for you.

Hello!

I have emailed and posted on your support page, and I have not heard back from you on over a week. I need the PSD of this theme. I have emailed screenshots of the review and given it 5-stars. Please send me ASAP.

Thanks!

Rene

Chimpstudio

You will receive PSDs in next one hour. I do apologies for this delay. I will look into the matters myself and will make sure you get it within hour for sure.

how do I activate the home page sections like Latest albums, Gallery Videos ect? I hope created content and its just not showing up and I cant seem to find the option to show it on the home page

Default-user

I think ive fixed it. Thakns!

Default-user

fixed!

Chimpstudio

Glade to see things good at your end.

Hello,

The blogs dont show up on the homepage. How can I fix this? Also the header slider is a little bit shorter so it does not fit in the website. I want the same homepage layout as the dummy website.

See website http://tapedrecordings.com/
Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login detail. Your issue will checked and resolved.

I centered the logo and it sits right on desktop but on Mobile it slides the logo off the page. How can the logo be centered for both formats?

Thank you,

Coolcatt

Chimpstudio

I do apologize to hear this but theme only supports left side logo on desktop. It is auto adjusted on mobile devices by detecting the mobile resolution, say landscape or portrait. If you will keep it centred in desktop version by customization, it will create issue for you.

Hello.

I am about to buy this but I also require the .psd file. Does it come with download?

Chimpstudio

We will provide you as soon as you buy the theme. Once you buy, just create a ticket at http://www.chimpgroup.com/support for PSD files.

repeq Purchased

Hello -

1) If I have an album for sale and go to the Album’s page, and it lists the buy now options, how do I provide an option to buy it off the actual website? Do I use the Buy Now URL and in Album Options and link it to the WooCommerce Product?

2) So does this mean if I want to sell an album through the website that I have to also upload the album to WooCommerce/Products in addition to Albums?

I’m just a little confused on how to integrate selling Albums from the website in addition to the Amazon/iTunes options.

thanks!

Chimpstudio

For both your questions, the answer is yes. You have understood it right. Just create a woocommerce product, copy your link and paste it in album but now url.

man, if there was a full-width option for this I would buy it in a blink. any plans to make that an option?

Chimpstudio

I am afraid there is no option for full width so far. We will add it future update though.

I am thinking to purshase this theme but I need a landing page where the customers can subscribe and pay for it and them have acces to download audios and videos after they are members of my website. Can you do that for me. What is the cost? Please let me know asap. My email is: socarrasv1@yahoo.com

Thanks,

Javier Socarras

Chimpstudio

For now, I have not tested any plugin, but the theme has been built to work with most of the available plugins. However, you short list couple of plugins, I will test them for you to see if they work fine with this theme.

Default-user

ok thank you very much I’ll be waiting for you

Chimpstudio

You need to short list plugins and have to inform me about those. I will test them for you.

repeq Purchased

Hi – is this theme child-themeable? thanks!

Default-user
repeq Purchased

I see in response to an earlier comment that it is, yet I cannot get any child-theme styles to be recognized.

Default-user
repeq Purchased

Here’s the issue: In functions.php line 937, it reads get_template_directory_uri() rather than get_stylesheet_directory_uri(), which allows a child theme style.css to be recognized.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Issue will be sorted there.

Shonari Purchased

In the latest news (on home page) you cant seem to change the order. When you add a new post to the category you selected it becomes the first article. If you try to change the date of an older post to make it appear first, it doesnt change the order.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Issue will be seen and order will be sorted there the way you want.

repeq Purchased

My experience with this theme is that it does a poor job of cropping images (they turn out fuzzy for some reason); theme documentation provides absolutely no insight into how the theme functions; and their customer support provides absolutely no help whatsoever if you use a child theme – even if the issue, like fuzzy thumbnails, has nothing to do with a child theme.

Chimpstudio

Can you write your ticket number where I can see things to get them on track??

Default-user
repeq Purchased

756812 – at this point I’ll be happy just to understand how to get the Social Share working correctly. thanks

Chimpstudio

I did not get the ticket ID. looks like nothing typed in.

Hi, My Album Is not working i have play mp3 file but not play my mp3 file

Chimpstudio

it will be responded as soon as it will reach a support agent. thank you for your patience and cooperation.

Default-user

How much Time My Problem will be solved

Chimpstudio

Support team is working on the issue and it will be resolved as soon as possible. I reckon it will be responded in 24 hours.

Can the home page be customized and feature only events.

I want a template where I can create a event website where people can visit to look for entertaining events in my city. Does it have that capability.

Chimpstudio

You can create event website with current page builder without customization in source code.

joefresh Purchased

Can we please have an option to have a centered logo at the top of the site? I have no plans to have anything except my logo in the header, and I’d love to have it centered.

Chimpstudio

Yes, logo can be placed in centered of heaader using customization in css and header html.

Default-user
joefresh Purchased

Great, is there a tutorial/documentation for this, or a code snippet you could post here? Thanks!

Chimpstudio

Documentation is available for setting up the theme. But there is no tutorial available for customization.

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