72 comments found

Hey,

we have the problem that the date format of the events is not translatable. We want that in 24 hour format. In the News, etc. it works only in the event it is displayed only in English. How can we change this? We forgot the ticket number and still have no answer so I get to write here. Thank you!

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

Default-user

Yes, thats exactly the Problem – we cannot submit a new ticket without the ticketnumber an the sam purchase code. we alreade have klicked on “forgot ticket number” but aren’t getting any answer…

Chimpstudio

Just go this link, http://chimpgroup.com/support/open.php enter all details (it will not ask ticket number), as soon as you will click submit, it will give you your older ticket number that you created against your purchase code and email address. Copy that ticket number and open that ticket at this link; http://chimpgroup.com/support/view.php update it and write your issue. It will be responded as soon as possible.

Hi before buying the theme i would like to know if the Add to the cart button make possible a digital product download after paying. Thanx

Chimpstudio

The option of download is available, you can turn Download option ON & OFF from back end, but restriction to Downloads for only buyers cannot be set.

I like your event management options. Are you available to hire for integrating this on another wordpress theme?

Chimpstudio

You can message me via my profile page.

Default-user

Ok I just sent you a message with my information. Thank you

Chimpstudio

I am afraid I did not get any message yes. Please resend it once again.

GKCW Purchased

COngrats for this awesome theme. 1-) How we can add different slider plugin to slider area.flex slider is not enough complex for us. 2-) We don’t need event widget in header, i am trying to add that area custom html but it doesn’t work.How can i add there custom html?

thnx

Chimpstudio

Please go to the Appearance => CS Theme Options => Header Setting => Header Code => from here you can set the header .

Default-user
GKCW Purchased

i inserted some text there but nothing changed

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

hello, I want to buy this template but any time I have a queston.

The link mp3 files is there visible in the source code?

Chimpstudio

Yes! link mp3 files are visible in the source code.

artist01

Can we hide the link to mp3 files in the source code to prevent unauthorized downloading ?

kind regards

Chimpstudio

There is only option to ON/OFF downloading. For now, there is nop check to differentiate authorized & unauthorized download. You can prevent the downloading go to the Album page => Album Tracks =>downloadable => NO

GKCW Purchased
i have an another question about image resolutions. you can see the problem on these links; http://prntscr.com/4w1bor http://prntscr.com/4w1c84

original image: http://prntscr.com/4w1cgh

i have uploaded 500pxX500px maximum resolution image to album but teheme is converting it to 300pxX300px low resolution.

Default-user
GKCW Purchased

image size is ok for me, problem is resolution, if it’s easy to edit code i can change it.

Chimpstudio

It will take some energy to play with the code. I must say it is not simpler as expected.

Default-user
GKCW Purchased

i did it some other themes before, tell me which files and lines must change and give me new codes, then copy and paste it, that’s it or not?

We have a problems with events. Not us the map location appears on the event page.

Chimpstudio

Do you have latest version of wordpress and theme? If not, then please update your wordpress and then update the theme to latest version. After doing this, if you face any issue, please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

I’m interested in purchasing this design, but I have some doubts. Is possible to place external link mp3 player in the albums section? for download?

Chimpstudio

Yes, you can add external link for mp3 player. You can turn download On/Off from back end.

Hi Chimpstudio, your theme is awesome, I’m planning to use that for a client, but I’ve got some pre-purchase questions:

- the page ALBUMS/GRID VIEW on your demo: I need to upload 100+ albums, does the theme support such a great number of items? Also, can they be sortable by genre, such as I see in the ALBUMS/LIST VIEW page? Is there any other way to quickly select them from a list, a dropdown, or some kind of shortcode?

- in the single album page, can I also upload a photogallery, in addition to album cover-description-music tracks?

- is it possible to add a “random playlist” button, that continuosly plays a random selection of all the tracks in the ALBUMS section?

- Is there a way to continue playing the selected music album, while browsing other pages in the website?

Thank you so much for your time, hoping to hear from you soon. Cheers!

Chimpstudio

Yes! Our theme supports unlimited number of albums to upload very easily.

No there is no other way to select albums through drop down or kind of shortcodes.

Yes! You can add related albums cover on a single albums details.

No, there is no such type of option to play random tracks from albums.

No! Currently this option is not there in our theme to play songs randomly while browsing.

Default-user

Thanks for your prompt reply! Regarding the gallery in the single album page, I was asking, if it is possible to upload some photos (e.g photos of the band, of concerts…) together with the description text. Thank you!

Chimpstudio

Currently, this functionality is not working in our theme but you can achieve this via theme code changes.

Hello, I’m thinking about buying this theme. I haven’t purchased the theme yet, because it got some “warning notes” at the top of the page.

Warning: spl_autoload() [function.spl-autoload]: Unable to access woocommerce.class.php in /home/group/public_html/wp-demo/atom-band/wp-content/plugins/mailchimp-widget/mailchimp-widget.php on line 37

Warning: spl_autoload() [function.spl-autoload]: Unable to access wc_install.class.php in /home/group/public_html/wp-demo/atom-band/wp-content/plugins/mailchimp-widget/mailchimp-widget.php on line 37

Warning: spl_autoload() [function.spl-autoload]: Unable to access wc_query.class.php in /home/group/public_html/wp-demo/atom-band/wp-content/plugins/mailchimp-widget/mailchimp-widget.php on line 37

Warning: spl_autoload() [function.spl-autoload]: Unable to access wp_atom_server.class.php in /home/group/public_html/wp-demo/atom-band/wp-content/plugins/mailchimp-widget/mailchimp-widget.php on line 37

Warning: session_start() [function.session-start]: Cannot send session cookie – headers already sent by (output started at /home/group/public_html/wp-demo/atom-band/wp-content/plugins/mailchimp-widget/mailchimp-widget.php:37) in /home/group/public_html/wp-demo/atom-band/wp-includes/plugin.php on line 429

Warning: session_start() [function.session-start]: Cannot send session cache limiter – headers already sent (output started at /home/group/public_html/wp-demo/atom-band/wp-content/plugins/mailchimp-widget/mailchimp-widget.php:37) in /home/group/public_html/wp-demo/atom-band/wp-includes/plugin.php on line 429

Will this “warnings” soon be removed/rectified? i.e. will there be soon an update of the theme? I would love to look at the site without the warnings.

Chimpstudio

The errors is showing up due to automatic update of wordpress to the latest version 4.0.1. It will sorted in a while. For the first time, wordpress has given update without any notice and applied it to all. It got updated at our demo as well which created issue.

Your demo is cracked.

Default-user

So I don’t feel comfortable buying this theme.

Chimpstudio

The errors is showing up due to automatic update of wordpress to the latest version 4.0.1. It will sorted in a while. For the first time, wordpress has given update without any notice and applied it to all. It got updated at our demo as well which created issue.

Chimpstudio

We are about to fix thing, developers are on it and about to finish updating.

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