This author will respond to buyers' questions and provides limited support through their own support system.
Faced a problem? No worries – our premium class customer support service is always ready to help you.
Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
- Adding any extra feature that is not the part of item
We’re in GMT +5 and we aim to answer all questions within 24 hours in weekdays. Please note that the fastest way to obtain support is to submit a request via our online Help Desk: http://pixelartsupport.ticksy.com/.
Requests received via ThemeForest comments and personal messages or email can be not addressed at all!