An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, maarcin, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from maarcin:

Support Policy

In case of questions feel free to send me an email via contact form that is available below. If you bought my theme make sure you also added purchase code.

Before asking questions

Before asking questions within the contact form, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.

All new updates are available on ThemeForest. To do the update you have to reinstall your theme in admin panel. The best way is to uninstall old and install new version of the theme. Remember to check item description (at the bottom) for updates before asking any questions. Update notifications are also posted in item description and on my twitter account.

What I support?

Support covers getting setup (not installation), responding to questions or problems regarding the item and its features, fixing bugs and reported issues with my themes and providing updates to ensure compatibility with new software versions. If you require help that are not within this scope, such as on how to use default WordPress functionality itself then I’d likely redirect you to external articles or support forums instead.

Customizations and 3rd Party Plugins

Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation.

Support time

I live and work in GMT+1 timezone. Usually I’ll answer your question as soon as possible. My working hours are 9am – 5pm.

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Is there a xml file with sample content?

Yes, there is. Just send me an email via contact form and I will send you back xml file.

I get Catchable fatal error: Object of class WP_Error could not be converted to string in /home/hitech/public_html/clients/remikerphoto/wp-content/themes/attracto/functions/vtresizer.php on line 98

Use images with at least 900px of width.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.