An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by designova

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from designova:

WE HAVE DEDICATED SUPPORT SYSTEM FOR VERIFIED BUYERS:
http://www.designova.net/support.html

PLEASE READ THIS FIRST:
Even though support is not mandatory on themeforest we are providing 100% support for our verified buyers. We have dedicated developers to handle support requests.

Our support team works on 10AM to 6PM – Monday to Friday (excluding local holidays) – on GMT +5.30 Kerala. Support requests will get a response in 24 to 48 hours, but we are unable to ensure a specific response time due to massive load and complex nature of some queries.

Support requests sent via other mediums (including email) may not be monitored. If you send queries requesting theme refund / exchange, you may not get a response (contact Envato instead).

WE ARE NOT PROVIDING FREE CUSTOMIZATION
We provide free support only when there are bugs and issues within original live preview of our theme. Our support is NOT applicable to the following queries:

  1. Free customization or code-modification requests
  2. Additional feature requests
  3. Requests to edit or debug your website
  4. Requests to fix the issues present only on your edited website (but not in our theme preview)
  5. Issues related to third party plugins and components
  6. Issues particular to any specific device or browser limitations (for example, IE8 and below)

Please do not send such tickets – you may not get any response at all. By making this clear, we are ensuring the best services on our support system and our time can be better utilised on helping the right person with a genuine support request.


GENERAL PRE-SALE QUERIES:
All Pre-sales questions (only) will be answered via ThemeForest comment form for that particular item.

Frequently Asked Questions

Is this for WordPress?

No. This is HTML5 Site template, not a WordPress Theme.

Does this theme has any Blog integrated within?

No. This is static HTML5 template, not a having any dynamic features such as Blog. We have just the layout and design for a Blog section that suits the theme. Please contact us if you need assistance on this.

I need to modify the sections on this layout, say I need to swap SERVICES section to appear just above PORTFOLIO section. How easy to do this modification?

This can be done with just altering some code. We have already done this for some of our clients. So buyers please let us know (contact us via themeforest contact form) – We will send you the modified pack :)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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