An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
I’m having CSS3 Issues in older versions of Internet Explorer
The theme is using CSS3 PIE, which is an CSS3 processor for IE 6-7+
There is known issues to that plugin which are out of my control.
First thing, make your you have uploaded the .htc file located in the same folder as the index file.
You can check if your server handles .htc files. The link below will give you some more informations on how to do it.http://css3pie.com/documentation/known-issues/#content-type
The theme has been tested within a virtual machine running Windows XP ‘stock’ with IE7
If you’re seeing problems in IE9 compatibility mode to IE7, that might be a problem because it doesn’t reflect the original behavior of the browser.
If you have no success, send us a message via the contact form with your website URL so I can check.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.