659 comments found

Hi, just some presales questions for your great theme: 1) Do you support Greek language? 2) Do you support additional info for manufacturers / brands like html text, images, videos, rich content in general instead of just displaying their attached products?

thanks

srcn

Hello,

Thank you for your kind words.

Prestashop has support for lots of languages including Greek and the theme also supporting those languages. Although, translations are not included into the theme, so you will need to translate the theme and its custom modules.

Prestashop doesn’t give any additional information area for manufacturers unfortunately, so there isn’t so much I can do about it. You can use CMS pages to create custom contents if you want. You can put HTML, video and other rich content into the CMS pages.

Best Regards.

SCRN, I have a big problem with my client. We had being using your theme for more than 6 month without any issues. Now our hosting company (hostmonster.com) are upgrading their servers to PHP 5.4. When they did that all I got is a blank screen. I was able to revert to php 5.2 and the site is working for now, but hostmonster is telling that php 5.2 will be not available in a few weeks. If this required extra time from you I would pay for your services. If need it I can give you access to cpanel and prestashop. As always thank you for a great theme

srcn

Hello,

Thank you for your kind words.

Please open a ticket at http://withinpixels.ticksy.com and provide the admin and hosting panel details. I’m working with PHP 5.4 and 5.5 and I don’t have any issues with the theme so it might be a core Prestashop issue I’m not sure, but I will look into it and try to find the issue.

Best Regards.

I have a question. In the user menu, there is a option called “My favorite products”, this option is standard of Prestashop?, or it has any customization?.

I need translate, systems show this option to user always in English…

Thanks

srcn

Hello,

Favorite Products is one of the native modules of the Prestashop. It’s a module so you need to select Installed Modules Translations and Autumn from Localization > Translations page to be able to translate it.

If the issue still exists after translating it, please open a support ticket at http://withinpixels.ticksy.com and leave the admin details of your shop and I will look into it as soon as possible.

Best Regards.

Hi – the Autumn theme looks great!

I have a question before buying the theme:

How wille the product titles behave if they are longer than in your demo (front page)? Will the break in two lines og be shortened?

If they break in two lines, the “Add to cart” buttons will not be so beautifully aligned vertically I guess… And a shortened version of the title will not be so good either…

Any ideas? And do you have a list og webshops already using the theme? It would be great to see what others have done.

Kind regards, Casper.

srcn

Hello,

Thank you for your kind words.

Product titles will be truncated if they have more than certain number of characters. Although, you can change it very easily just by editing one of the template files and you can make them longer.

If you make product names longer they will automatically push the add to cart button so, buttons will still be visible.

If you send me an email using the contact form in my profile page, I can send you a list of the shops using Autumn theme.

Best Regards.

luorve Purchased

Hi, congrats for the theme! Does autumn come with any updated email templates or just use the standard prestashop ones? If not, do you know any module or free distribution to customize those?

Thanks in advance

srcn

Hello,

Thank you for your kind words. Autumn doesn’t have any custom made email templates unfortunately. I’m not sure there are free email templates around but it might be.

I will add custom email templates to the theme but currently I’m trying to finish up a major update. It’s kind of a preparation for Prestashop 1.6 so it’s taking some time but I will add custom email templates in the future.

Best Regards.

Hello,

I’m interested about your design but I have one question.

Can I change the layout of the homepage and add one columns on the left (or right) ?

Thank you :)

srcn

Hello,

You can activate the left sidebar if you want. Theme is compatible with sidebar and it will adjust itself.

Right sidebar is only available in product pages so if you want to show something in right sidebar it will only show up in product pages.

Best Regards.

Default-user

Fast answer and nice design, thank you again! :)

astik Purchased

Hi, Srcn

Are you going to upgrade your theme to be compatible with Prestashop 1.6 with Bootstrap?

Best Regards Suren

srcn

Hello,

Yes, i will update the theme after stable 1.6 version released. It will probably take some time because I will start porting the theme to the 1.6 after the release. They currently fixing lots of bugs at daily basis so I will wait for the release. I won’t use bootstrap because I already have custom responsive grid system developed for future versions of the theme.

Best Regards.

hello , is this theme support last version 1.5.6.2 , because i want to buy it ,thank you

srcn

Hello,

Yes, you can use Autumn theme with Prestashop 1.5.6.2.

Best Regards.

Hello srcn , i am already PURCHASED this theme , its awesome thanks , but i need to make it rtl and i want change it to Arabic language like titles such as (Featured products , New products, Special products) , which module must be edit to do that , and thank you , best regards

srcn

Hello,

Unfortunately, Autumn doesn’t support RTL languages at the moment. You need to edit lots of css and maybe couple template files to do that.

You can use Prestashop’s internal translation system to install other languages but again to make it RTL, you will need some modifications.

Open a support ticket at http://withinpixels.ticksy.com and I’ll see what I can do about it.

Best Regards.

Mosamem

ok , i opened a support ticket ,my website is http://mall.3orod.com how you can help me , and thank you

Hi could you please help with the Autumn theme. Prestashop lets me change the image size using preferences/images. And if I get the ratio right then picture fills the box with no extra white space on the sides. But, Prestashop or the Autumn these comes up with standard/predefined sizes for the images.. such as all the images in the Autumn front page. Its a standard square or a standard rectangle I think? and if I reduce the image size to make it smaller than this standard, then I still get the standard/predefined size.. only the image has been stretched to fill the box and so the resolution is very low. I have read that CSS files need to be changed to edit the standard sizes.. is there an easier way to change this? if not, what is the file, and what is the line of code that need to change? Please?

srcn

Hello,

Please open a support ticket at http://withinpixels.ticksy.com and I will get back to you as soon as possible.

Best Regards.

perusi Purchased

Could you please tell us if you managed to make the modifications on the responsive Mega Menu?

I want to hide some specific category that is displayed with the responsive mega menu…

i will wait for your message. thanks

srcn

Hello,

With current megamenu there is no easy way to do it unfortunately. You can do this by editing the module codes.

Please open a support ticket at http://withinpixels.ticksy.com and I will get back to you as soon as possible.

Best Regards.

Good morning :

Days ago we sent a problem because the order is not generated when paying by credit card , after trying several different modules. We thought it was problem of template and contestásteis us that could be and should not be the problem in the payment module .

We emphasize that we tested with different modules and all was the same. Properly connected with the payment gateway but not return the cart emptied and the order is not generated. We tried to use the default template Prestashop and was the same.

We decided to make a step- by-step test to detect where the problem really is :

First installed Prestashop 1.5.4.1 version in which we tested with the default theme Prestashop and brings several payment gateways and all working properly: does the collection , empty cart and generates the order , ie , it works perfection. Therefore, the Prestashop is ok , the module that we were is bank officer is ok and is ok configuration.

the next step is to install your template ( autumn)

What is our sospresa because when you install your template, then do the same operation and charging it does, but does not generate the order, the cart does not empty. That is, we return to the same error.

But there is not the thing , turn back to the default template prestashop stops working and the payment gateway .

Which demonstrated that when installing your template no longer works any payment gateway module for which the problem is your template.

We need urgent solution because the online store is activated and the customer needs .

Looking forward to your prompt reply.

srcn

Hello,

Please open a support ticket at http://withinpixels.ticksy.com and provide the admin information and I will get back to you as soon as possible.

Best Regards.

Hello, I would remove the steps in the ordering process (as in the demo) but I do not know how. Thank you, very nice theme.

Default-user

Ok I got it ( Preferences > Orders )

May I know when major updated theme will be released? I am just waiting for it coz online store is to be made live now.

srcn

Hello,

There is an upcoming major Prestashop update. It will be available on this Monday and after the release I will start working on the theme. I already finished adding new features to theme and I’m just waiting for the stable release of the Prestashop 1.6 to start working on the 1.6 compatibility.

I can’t give an exact date for the release at the moment but it shouldn’t take too long.

Best Regards.

Can this theme be used for customized products where client is supposed to choose some parameters? I mean after choosing all parameters, price will be calculated and displayed. Say for example variables will be height, width, depth, full colored, half colored, printed, un-printed etc

If not this theme then let me know if you have any other theme for selling such customized products. Thnx in advance!

srcn

Hello,

Prestashop already has that functionality. While you are choosing features (color, size etc.) it’s updating the product price according to your selection.

If you want to select all features before updating the price, it’s not possible. Themes cannot do that kind of things. Prestashop doing all those calculations and it’s not possible adding a functionality like that with using only a theme. You will need a custom module or modified core for that.

Best Regards.

handcraft007

Great…..thnx a lot for your quick reply as usual….I got the answer….i will need custom module…...fine….thnx once again

Hello I’m very interested in Autumn but I only know how to use Wordpress. Will Autumn work with Wordpress or do I have to use this Prestashop that everyone is talking about? If I do then what are the steps I have to take in order to work with Prestashop? Thank you very much ! By the way I alread have a domain and a hosting site. Do i have to change the hosting site in order to work with Prestashop? Thank you :)

srcn

Hello,

Autumn theme is only available for Prestashop right now. You must use Prestashop in order to use the Autumn theme, it won’t work with Wordpress or any other systems.

You can probably use your current hosting service for hosting Prestashop. My suggestion is, if you want to start using Prestashop, before getting into using a custom theme or custom modules, install the Prestashop and try to learn what you can actually do with it. Maybe add some products and try experimenting with it and that way you can find out if Prestashop is suitable for your needs. After that, if it’s really suitable for your needs, then you can buy a theme and start creating your shop.

Prestashop is really easy to use and one of the best shopping systems right now. If you spend a week on it, you can learn everything that you need to learn to create a shop with it.

Best Regards.

I’m very excited to see your theme updated to Prestashop 1.6. If you are one of the first people to do it on ThemeForest you will do a lot of money, because your theme is one of the best here. I use it now on my store and I really like it. The other day I saw a very popular brand using your theme in Spain, and the ad is on TV everyday. I’m really looking forward for your update to Prestashop 1.6. and congratulations again!

srcn

Hello,

Thank you for your kind words. I’m working hard to make the theme compatible with the Prestashop 1.6 and hopefully I will release it as soon as possible. Also this will be a major update for the theme, so you can expect a lot of new and cool features with the upcoming update.

Best Regards.

Hello, could you write when approximately will be update for prestashop 1.6 – is it a matter of a few days, or rather weeks?

Thank you!

srcn

Hello,

I can’t give any exact date for 1.6 version of the theme unfortunately. I’m working on it and I will try to finish it as soon as possible. Although, I don’t think it will be ready in couple days.

Best Regards.

Hi srcn, we are very happy with your theme. But im almost launching the site and have a strange bug when I try to add only this item http://www.thepinkrobin.com/shop/es/despedida/5-vintage-bride.html to cart it is showing me a pop thats saids:
You already have the maximum quantity available for this product.
The strange thinks is that this error only happen when i try to add this item to cart. i have almost all items in back order. Do know what this is happening?
srcn

Hello,

Thank you for your kind words.

I checked your shop and couldn’t reproduce the issue. If there is anything specific that I need to do to reproduce the issue, please open a ticket at my support system at http://withinpixels.ticksy.com and give me the exact instructions and also give me the admin details of your shop so I can take a closer look to it.

Best Regards.

This is a great theme, very clean. I have an specific inquiry, maybe you are planning to develop it.

I imagine for your front page showcase module, you can add categories selection to show list of products inside each category selected. Do i explain myself?

srcn

Hello,

Thank you for your kind words and suggestion. I already added that feature to the new version. With the upcoming update, you will be able to select a specific category and show the products from it in the showcase module.

Best Regards.

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