12419 comments found

giorgiomo Purchased

Hello, I would like to clear the field from the reviews of the individual product page in woocommerce how can I do? Thanks

ThemeFusion

Hey!

If you edit the product in the WP admin, you should see an area for reviews, you can edit them there I believe.

Thnaks!

Hello,

It seems there are some issues with WordPress 4.1 and this theme – the Fusion editor gets greyed-out and you can’t adjust settings – Also WooCommerce CSS seems to be out of whack and the store doesn’t work like it used to

Any updates?

Products show up twice in WooCommerce and the options in Theme Options aren’t working

When I click on products in WooCommerce store I get a blank page

tons of issues going on here

ThemeFusion

Hey!

As long as you are using Avada 3.7 or higher, it is compatible with WP 4.1. Please update to the latest theme version and also make sure you update the fusion core plugin. Clear cache once done.

For the products, that sounds like a woo problem or bad install. Update the theme as noted above, clear cache and see if it fixes it. Also, make sure you are up to date with WooCommerce, and when you do update woo, make sure to read their instructions and update the database if its needed. IT will prompt you in the backend if so.

If the issue persists, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to helping you!

shavyy Purchased

Hi, I followed the steps to update to version 3.7 but nothing happens. I am stuck with version 3.5.1 Help me out please. Thanks

ThemeFusion

Hey!

The only thing it can be is either cache (server, plugin or browser), or the update did not go through.

How did you update the theme? See info here: http://theme-fusion.com/avada-doc/install-update/how-to-update-theme/

If the issue persists, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to helping you!

Hello! I saw your website. It’s based on avada theme? Can I do a same search box like here https://theme-fusion.com/support/knowledgebase ?

ThemeFusion

Hey!

Our site is custom and not Avada. However, we may be adding a search box shortcode to be used as you see on our site. But I cannot say exactly when that would be.

if you are very interested in having it, you could check out our customization partners here: https://theme-fusion.com/customizations/

Thanks!

tigressart Purchased

Hi, I love the theme. but it completly slows down my browser in such a way that it took me 12 seconds to load this comment side from themeforest. I cannot eben see what I am typing, becoasue of the delay. It is SOOOOOO frustrating. And I have a superfast gaming pc. So the hardware ist NOT the problem. I has begun when I downloaded avada. And I definitly cannot work this way!!!

ThemeFusion

Hey!

I assure you, a theme would not slow down the browser in other windows. Something else is going on. That much I can promise you :)

We can certainly take a look for you, please signup at our support forum and post a topic with your info and login so we can check it out. My first guess is something is wrong with your internet connection. I know you have a fast PC, but if it is slow in the Themeforest window, then it could not be the theme at all. Try to reset your router and turn your PC on and off. Also, check to see if the file is still downloading from Themeforest, that also may be what it is.

Thanks

saqib16 Purchased

My website is getting messed up with the Avada theme. I tried the classic demo and then I wanted to see the agency demo but now it wont let me go back to Classic demo version.

Also when I try to activate another different theme it is messed up.

Can you help me with this problem?

ThemeFusion

Hey!

The demo you import should only be done once, either classic or agency. Each time you import demo content, it does not remove the old content, it adds to it. So if you did it twice, you have both agency and classic.

When you import the data, a warning message pops up to let you know what is going to happen.

At this point, you either need to remove the content you do not want manually (ex: deleting pages, menus, posts). Or use the WP Reset plugin to start over. See this post for that: https://theme-fusion.com/knowledgebase/remove-duplicate-demo-content-import/

If the issue persists, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to helping you!

Hello,

I am interested in purchasing this theme but I have one question. I like how on the Shop/Product examples, the product images swap for the rollover effect. Am I able to do this same image swap rollover effect on portfolio items?

ThemeFusion

Hey!

Thanks for the interest and purchase!

The image effect for the shop product is only for woo products. The portfolio and blog posts have their own image rollover. The good news though is that sometime in a future release we are going to be adding more image rollover effects and will do what we can to make each one available across the different post formats.

If you have further questions or need assistance with that, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to helping you!

rubemdario Purchased

Help. The “fusion builder ” stopped working. I click on ” edit ” and the system hangs , does not run , does not go forward .

ThemeFusion

Hey!

If using WP 4.1, you need to be on Avada 3.7 or higher. See this here: https://theme-fusion.com/knowledgebase/avada-3-7-fusion-builder-editing-screen-grayed/

Thanks!

I cannot use the fusion editor, It seems there are some issues with WordPress 4.1.

ThemeFusion

Hey!

If using WP 4.1, you need to be on Avada 3.7 or higher. See this here: https://theme-fusion.com/knowledgebase/avada-3-7-fusion-builder-editing-screen-grayed/

Thanks!

I can find in the updated version the transparent header. How can I use this feature?

ThemeFusion

Hey!

See #1 here: http://theme-fusion.com/avada-doc/install-update/important-update-information/

If you have further questions or need assistance with that, please signup at our support center and post a new topic in our forum. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread. Our support team will check it out and let you know.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to helping you!

In regards to the problem with the Fusion Editor not showing in WP 4.1:

The hack with changing the line 1126 in wp-content/plugins/fusion-core/admin/page-builder/assets/css/application.css did not work for me.

First, because it wasn’t on line 1126, but rather on 1129.

Secondly, the value was not 999, but rather 998.

So instead of this:

z-index: 1001 !important;

I now have this

z-index: 998 !important;

Which works fine for me.

ThemeFusion

Hey!

We fully recommend to update to Avada 3.7 or higher, which does not show the issue and still keeps the z-index at the intended value.

https://theme-fusion.com/knowledgebase/avada-3-7-fusion-builder-editing-screen-grayed/

Thanks!

Hi, I am having a problem with blog page, some on some blog archive pages the complete text is in italics and on some it is bold including sidebar. I opened a topic on forum too, I can’t find a way to track my forum post. When I login to support center, it doesnt show anywhere my posts. This is quite disappointing, i need to get it resolved ASAP.
You can see different blog pages styling here-
1. http://israel-tour-guide.com/sights/page/3/
2. http://israel-tour-guide.com/sights/page/4/

One more thing is when I use fusion builder to build post, it does not show excerpt on blog page.

ThemeFusion

Hey!

For the forum, when you create a topic you should check the “subscribe” box so you get notified via email when we reply.

Also, your forum username is the same as your Themeforest username, so here is your profile: https://theme-fusion.com/forums/users/vortexglobal/topics/

Our team has followed up there already, please reply back if needed.

Thanks

hello,

I want fullwidth sections to have fixed height. When I am adding [imageframe] with transitions and text in them, I have to set the height by pressing enter before the text and after the text.

For example, this is the section

Text HERE

Is there a way to set a height so that all such sections on the website have the same height?

ThemeFusion

Hey!

Currently there is not a way to have them to a fixed height, it is set to auto based on the content you place inside of them.

You can do this via custom CSS though. Each shortcode allows you to insert a custom class or id, enter a class or id and then add custom CSS for it to make it fixed height.

Here is an example of how to do that: http://theme-fusion.com/support/documentation/avada-documentation/#page-item-267918

If you have further questions or need assistance with that, please signup at our support center and post a new topic in our forum.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to helping you!

Avada v3.7.1 Is Live!
Click Here To See What’s New!

We are thrilled to bring you this update with many new features and functionality. Please see the link below to see whats new. We hope you enjoy it!

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

……………………………………………………………………….……………………

Thank you, we look forward to serving you!
ThemeFusion Team

Avada v3.7.1 Is Live!
Click Here To See What’s New!

We are thrilled to bring you this update with many new features and functionality. Please see the link below to see whats new. We hope you enjoy it!

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

……………………………………………………………………….……………………

Thank you, we look forward to serving you!
ThemeFusion Team

Hello,

I’m actually looking to solve two things:

1. On mobile devices I can’t find the ‘view cart’ icon anywhere, how do I make this reappear?

2. I’m looking to make the submenu of a menu item always visible, so even without hovering over it. This needs to be done on specific pages (the woocommerce ones). I’m trying to achieve this with CSS but I can’t find the right handles to achieve this. Any ideas?

The website i’m working on is Triotrade.

This is a dutch site so sorry for it (probably) being unclear to you.

Thank you!

Hi,

Is there integrated drag n drop photo galleries possibilities that I could add title, descriptions to each images. Thumbnails in a grid format

Thanks

techiven Purchased

Fusion Builder is not working with Chrome. we have the latest avada and fusion builder.

gfxguru Purchased

Having an issue trying to get “all” SSL enabled. Actually tried the “search and replace” to exchange http for https but unable to change all. Some items are serialized it seems and can’t be manipulated. I know not all of these are theme related…. I’m just wondering do you have a demo running with https:// enabled for every page? without insecure objects?

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