ThemeFusion

ThemeFusion supports this item

Supported

22293 comments found.

pre-sales question. client is using Avada with Avada Theme Options -> Background page set to boxed format. will it be possible for me to create a 100% width landing page on that same instal, without changing the setting, Avada Theme Options -> Background page to 100% width?

Hi there

Absolutely, you can manage this globally via the Theme Options and then individually by page which overwrite the global setting for that particular page

We will be delighted for you to join the largest theme community out there :)

Thank you, MB

Hi, i have updated from 3.8.8 to 4.0.3 the demo cafe and the header background (left menu) has disappeared. I have tried several times to upload a new background but with no success. What might be the problem? Thank you in advance.

Hi there

Please check and make sure that you followed these update instructions 100% – specifically the suggested update path for Avada version older than 3.9

Important Update Info -> http://bit.ly/1FAmQpu

How to Update -> http://bit.ly/1H8JGzo

Avada Patcher -> http://bit.ly/1QSd8Ol

If you need assistance with that please create a support ticket using the link below and our support team will gladly assist you

Click Here To Create An Account & Get Support

Thank you, MB

I’ve noticed after updating to the latest version of Avada there are several WooCommerce templates that were in the previous version (4.0.2) no longer included in the latest version (4.0.3). For example, content-product.php & single-product-reviews.php were not within the WooCommerce folder of the latest version of Avada (4.0.3). Is this intentional?

Hi there

Yes it is, we are offloading Woo templates to ensure that future compliance with the Woo plugin is as perfect as it can be. As it stands, Avada is 100% design integrated with the Woo plugin and we do not customize it’s functionality

If you have any further questions or need assistance please create a support ticket using the link below and our support team will be happy to assist you

Click Here To Create An Account & Get Support

Thank you, MB

may i know after purchase avada theme , why slider revolution unable update ? we need to purchase this license separately?

Hello @CanonD1984

Revolution slider is actually bundled free with theme however when we released our recent version this was the latest version of Rev slider. we will be updating the revolution slider in our next update that is 5.0

However if you want to update the plugin right away, you can purchase a separate license for the plugin to update.

You can read more info about this here please : https://theme-fusion.com/avada-doc/sliders/purchase-codes-premium-sliders/

Thanks for choosing Avada.

Ammar.

Team Support,

I am not able to log complaint in your portal.

I am using your theme,

Currently, I am facing error with Google Map and Contact form

Please advice.

Regards

Suhas User Name : GAUREETECH Email Id : suhas.c143@gmail.com

Hello @Gaureetech

What issue are you getting while trying to use our support center please? are you not able to create a ticket using this link.

Click Here To Create An Account & Get Avada Support

Also. Please make sure that you are on the latest version of theme that is 4.0.3 and have applied the google maps patch from the Patcher tool.

https://theme-fusion.com/avada-doc/install-update/avada-patcher/

Looking forward to assist you soon.

Thanks

Ammar.

Dear Support team, i try to add a portfolio page, i did what i should do , i follow your guidelines but the port folio page is blank. The strange thing is that if i do a right clikk and press

“check” i see the images…

Pls see here…http://tinyurl.com/zqfl5ux, pls check in chrome, elelmets you will see the image i have but i dont see it

thanks

Hello!

Do you have portfolio posts made? I see one made here: http://d.pr/i/19sZO

Go to “portfolio in WP sidebar and see how many posts you have.

If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.

Click Here To Create An Account & Get Avada Support

Thank you, we look forward to helping you!

Hi, pls tell me , i dont see the screenshot you send me! I see this… http://prntscr.com/bnnzvb

Why this happened? Thanks

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Out-of-the-box, does this theme support fonts specified in em instead of px?

Hello, I see in questions, than many people want to disable your Fusion Builder, and try to use the Visual Composer. I think that your page builder is fine, but Blog and Recent Posts Elements are often a bit poor against Visual Composer’s grid builder. Don’t you thinking about to integrate into Fusion Builder the Essential Grid Plugin?

Is it possible to hide the categories (text) under the project titles above the excerpts on the 3-Column with text Portfolio index page?

Hey there guys!

I’ve been using the theme for some time now but I can’t still find a way to sort my portfolio by titles. I can’t find if it was resolved before. I have the version 4.0.3 of it.

I tried to check the PHP code but I couldn’t find how to get it working. I really need it to be sorted, because I have like 160 elements I wish to sort by name. Please. Is there maybe a pluging to sort the elements?

Kind regards!

Hi, we face this problem: when we upload feature images from page module, the images are very big dimension and very vague, only when zoom in then they are the real dimension and original clear. can you help to figure it out? Thank you.

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