10566 comments found

mic1hael Purchased

Hi,

I’m helping my brother out with his site, he has bought this theme. The revolution slider does not appear in the iPad and iPhone versions, what am I doing wrong here?

Thanks

M

ThemeFusion

Hi M :)

Most likely you have a “fallback” image inserted in the page that you have assigned the slider to. Scroll down in the “page options” box and remove the “fallback” image URL if you see one inserted. That image will override the responsive slider.

Also, make sure your rev slider is not set to “fixed” for the slider type, it needs to be “responsive” or “full width” for it to be fully responsive.

Thanks!

Hey buddy,

Just got my hands on your theme, look forward to customizing it to our Agency. I saw the demo site and loved it. Love your work and hope to be in touch to show you what we did with it.

Was wondering if, by any chance you offered customizing your theme, we have already installed it , all the content is already there on the DB from our existing site.

Would be delighted to have your masterful touch, would be delighted to pay via paypa in advance as well for your services.

I only need the home page customized, everything else I can do. its for an internet marketing agency.

Let me know please, thankyou. Much Appreciated, Vijay

San Francisco – 415 438 0307

Have a fab week ahead.

V

ThemeFusion

Hi Vijay!

Thanks for the comments and the purchase! I wish we could take on customization work but at this time are unable to due to time constraints. That may be changing later this year, we’ll see.

But for now we do offer free support on the forum so if there is anything you need or questions you have feel free to start up a new thread and we’ll help out as much as we can. See the FREE SUPPORT section of our docs for info on the forum.

Thanks again!

A lot of options. I don’t NEED that many? Does the services area under the slider have any links or are they just blurb.

Also – is there an option to make the testimonials transition? Or do you have to click?

Thanks ;)

ThemeFusion

Hi :)

Lots of options for lots of users, you dont need to use them all, you can set it up a you wish. You can add links to any of the text areas with the regular Wordpress link buttons, just create your text then make it a link. It will take on our link styling with the color hover text and darker default color.

The testimonials auto slider as long as you want that. See our home page, the testimonials are a slider that auto play, you can also set the speed in theme options. Our testimonial slider is set at about 6 seconds, http://theme-fusion.com/avada/

Thanks!

I’m looking at this theme for a friend of mine, he has v1.1. What is the difference between that and the upgrade and also is there a way of updating the file?

Thanks

ThemeFusion

Hi Leedr!

There is a significant difference in the 1x and 2x versions. you can view the changelog at the bottom of the item page to go back and see what all was added in v2x and then any additional update.

Yes you can update the theme, download the new version from your downloads tab on themeforest, then do an update. Its best to do it via FTP, just drag the new “Avada” theme folder into the “wp-content > themes” location and choose to replace the one that is there.

just be sure to read the READ ME FIRST file that comes with the download, it has important update info depending on which version of the theme you are on.

Thanks!

Got the Headers – thanks TF. @Guy, he’s right, you need to update to 2.1 – I did and got all the header selctions.

but…

Problem: The Page Options you select are not retained/saved. I have the similar challenge as the user “Firstlevel,” under page options (Header) I selected my slider choice, options as well as my background image. When I click “Update” and preview, Avada does not retain my changes and insert of the Slider and Background.

Please advise and thanks again!

ThemeFusion

Hi There :) Firstlevel was able to save changes and it would stick, I have not seen this issue and cant reproduce it. Hmmm … can you send me your login info so I can see this firsthand?

Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.

http://themeforest.net/user/ThemeFusion

Thanks!

I also tried reinstalling the theme (deleting the previous) and problem is the same.

ThemeFusion

Email us your login info so we can see it, we are unable to reproduce this issue.

Thanks!

Hi, i am unable to select multiple categories in portfolio type and the categories menu does not even display unless i have ‘All categories’ checked. Just watched a tutorial and on portfolio set-up and he seems to do it quit easily. Can you please help with this?

ThemeFusion

Hi :)

Are you holding the “command” or “control” key to select multiple categories? I think I mat of forgot to mention that in the video, if so I apologize.

On my mac for example, I need to hold down the “Command” key when selecting multiple categories, if not it will only select one. And the “all” category will always show no matter what category you choose.

If you still have issue with it, please email me your info. Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.

http://themeforest.net/user/ThemeFusion

Thanks!

Hi! I have two minor difficulties. In my “medium-blog” page the widgets shows underneath the blog. http://www.yesgroupsweden.se/blog-medium/ How come?

I can´t get the recent twitter widget (footer) to load the tweets. (and the link is correct) Any suggestions?

Greatful for help! All the best to the support staff!

ThemeFusion

Hi There :)

Thanks for the comments! For the twitter widgets, are you using just the “twitter ID”. for example, try inserting envato to test that it works.

As for your sidebar, have you modified any of the CSS or added any new CSS? I see the footer has a white border on left and right, that could be causing the sidebar to no longer fit in the width.

can you remove the custom CSS if you have any in the CSS field to see if that fixes it? Or did you modify the all.css file?

Let me know, thanks!

Default-user

Hi, off course – just using the ID solved the twitter problem! The solution was too easy :-). However, the sidebar issue makes no sense. I haven’t done any changes in the css and I don’t use a custom css. I created the page from the demo-page “medium-blog” and change the name. Thanx!

ThemeFusion

Oh good, glad the twitter issue is fixed. Hmmm, for sidebar please send me your login info so I can check a few things. I see in the footer that you’ve added some margin on left and right, that is indicated by the white space on each edge. By default that will not show, so at some point it was added. It may or may not be affecting it.

I’ll need to see it though, to email me Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.

http://themeforest.net/user/ThemeFusion

Thanks!

Hi,

I am trying to add a new TTF font to the theme. I have dropped the new basic TTF files inside the Fonts folder as I did previously for Museo Slab, however the new fonts are not showing up inside the drop down to choose fonts under theme options.

Can you please let me know of any reason why it wouldn’t show the new fonts inside the drop down.

kind regards.

ThemeFusion

Hi :)

Museo slab was a special case since we used it on our demo. So all that was needed was to add the font files. in our new theme, v2 and higher you can upload a custom font via theme options, you just need the 4 font files (woff, ttf, svg. eot). The older versions do not allow for multiple custom fonts to be uploaded, there would need to be some things changed to allow that. Our new theme v2 and higher allows you to use the google fonts, standard system fonts, and then you cn upload one custom font. We will add th ability for users to upload more than one custom font in a future release.

Thanks!

I bought this theme and i am wanting to switch the header to the “Header Version 4” how do I go about doing that?

ThemeFusion

Hi :)

Make sure you have Avada v2.1 since this was a new feature that was added in that version.

The header options will be on the “header” tab, they are large preview images that you simply select and then save changes. See the screenshot below, check your theme options at the top to see if it says Avada v2.1

http://i.imgur.com/X3Gs4Ek.png
bokandju Purchased

Hi Guys I am having an issue with my portfolio images on smart devise (Ipad/iphone) they dont load up initially until you refresh the page. its seem ok on the desktop. Ive clear cache of my device and it still need refreshing to view the image.

Plus on my homepage my tab and post images do not show up on my Iphone. plugin maybe?

www.theeecompany.com

thanks in advance

ThemeFusion

Hi!

Hmmm, all the tabs & portfolio images are all showing up for me on iphone. They all show up on the first load. I cleared cache and tried a few other times as well. The featured images on your home page are nor loading right away. Yes that could be a plugin issue or something with the customizations that were done. I’ve checked on a few other sites and they load each time. hmmm, maybe start with disabling your plugins to see if that helps. If not then I would maybe make a test page with just the recent news entries to see it it loads. Something on that page could be affecting it.

Thanks!

Dear ThemeFusion,

Thank you for a wonderful theme and superb support!

One quick question: Can you point me to the stylesheet code (tags) that will enable me to change the width of the site? We need it roughly 100-150 px smaller (without a sidebar area).

Much appreciated!

ThemeFusion

Thanks for the comments! Hmmm, well it setup for 940px wide. You could change that with some CSS, like below, insert your new max width. For sidebars, you can simply choose not to show them, use the full width page template or select full width to “yes” in page options

#header .avada-row, #main .avada-row, .footer-area .avada-row, #footer .avada-row {
  max-width:940px;
}

Thanks!

aregowe Purchased

I’m looking to update my Avada template from 2.0.9 to the newest version. How do I update it without doing any harm to my current site?

ThemeFusion

Hi :)

As long as you have not modified the actual theme coded files (php, css) then it will not harm your site. All your content is stored in your database and will not be affected. You can even delete the Avada theme then install it again and your content will still be there. Below is info from our FAQ on our support forum.

You can update your theme via FTP or via WordPress Admin. Before you do either method below, you need to get the new theme files by logging into your Themeforest account and navigating to your downloads tab. Choose to download Avada, it will be the new version. Always check the READ ME FIRST file for important notes.

—————————————————————————————————

TO UPDATE VIA FTP”:

1. Go to “wp-content > themes” location and backup your “Avada” theme folder by saving it to your computer, or you can choose to simply delete it. Your content will not be lost.

2. Then simply drag and drop the new “Avada” theme folder from your new download into “wp-content > themes” location. Choose to “Replace” the current one if you did not delete it.

Note: You need to extract the “package.zip” file, then extract the “Avda.zip” file to get the “Avada” theme folder.

————————————————————————————————— TO UPDATE VIA WORDPRESS ADMIN:

1. You need to deactivate the current “Avada” theme in the “appearance > themes” section. Once deactivated, you need to delete it. Dont worry, your content will not be lost.

2. Then simply upload the “Avada.zip” file in the “appearance > themes” section. Click on the “Install Themes” tab at the top and choose to upload the zip file.

3. Once it uploads, choose to activate it. You’re done!

—————————————————————————————————

Always be sure to check the READ ME FIRST file you get with your download, it has important update info depending on which version you are updating from. But from 2.0.9 and higher there are not differences.

Thanks!

Hi

The Flikr widget for the footer is displaying the images in a vertical line rather than the horizontal entries on the demo, so I need to change something ?

ThemeFusion

I see, make sure you are using the “Avada: Flickr (footer)” widget and not the one that is called “Avada: Flickr”.

Let me know, thanks!

Default-user

Doh ! Thanks for the superb support !!!!!

ThemeFusion

Sorry I missed that at first! I forget we have 2 :)

No problem, dont forget to rate our theme for us on your downloads tab! Thanks again!

even after you hit update and look down below on the page options, all the drop down menus remain the same – no changes all showing:

Show No Slider Select Slider

etc.

as if I made no changes at all.

ThemeFusion

Hi :)

See my other response, please email us your info so we can see this, We are unable to reproduce this and have not had any other users report it so we need to see this firsthand.

Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL, username and password along with a brief description of the issue so we can look into it for you.

http://themeforest.net/user/ThemeFusion

Thanks!

This message is for … “rynleigh”

I’ve received your email and keep trying to reply but it keeps bouncing back to me and will not go through. Please email me from a different email address if you are able.

Thanks!

seonifty Purchased

Hi, how can i change to mobile version to desktop with a button? because sometime people like read and watch site mobile version same like desktop and sometime keep version movil, i need to know how can i switch with a litle link or button?

thanks for you support.

ThemeFusion

Hi :)

that is not possible at this time, you need to choose one or there other in theme options and anyone visiting your site will see what you selected, we do not have an option for the viewer to choose responsive or not.

Thanks!

Coleker Purchased

Hi might be me being stupid here but i have installed theme and trying to use the layerslider and have imported demo content but the slider is coming up twice the size can you please offer some pointers Many Thanks Ashley

ThemeFusion

Hi Ashley!

Definitely not a stupid question. The layer slider can take “px” and ”%”. And the sample slides you import from them do not have either one specified so it takes up the full screen. Go into the global settings and put “px” after the width and height, that will contain it to the specified size.

Thanks!

Coleker
Coleker Purchased

Ok thanks I will try it, which slider did you use in the dmo ? Thanks

ThemeFusion

We mainly use the Revolution Slider for our full width sliders, we just prefer it for 100% width. But many users use Layer slider as well so it just depends on which you are more comfortable with. You can check out our video tutorials for each slider to see which one you prefer. Those are in our docs and our forum and youtube channel.

Thanks!

Whooo Hooooo ;)) – Thank you ThemeFusion for the GREAT HELP!!!! Your Theme and support are wonderful…. :)

ThemeFusion

Thanks Emily :) We appreciate the kind words and are happy to assist!

Thanks again!

Hi, we love this theme and have one requirement for our portfolio/works section.

Our portfolio consists of several projects that we’ve done. Each project has a several images and perhaps a video.

We need the ability to add multiple images/video per project. I watched the tutorial for portfolios but I was still not clear if AVADA theme supports this.

Does Avada support multiple images/videos per project and will that display on the full/half project link pages as thumbnails under the main image or otherwise?

thank you!

ThemeFusion

Hi :)

Thanks for the comments! Right now you can insert images and videos per portfolio post. It will be displayed as a slider on the single half or full page layout. The images and videos will be combined into a slider, as you see on our demo. Our demo just shows images though, but a video can be inserted as well.

Thanks!

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