11080 comments found

maxone73 Purchased

HI there again,

it works but I noticed that the line that separate the links is not the same for each link. it’s crispy for some links and fuzzy for others I think I need to post a screenshot.

ThemeFusion

Yes I see the blurriness. I cant reproduce this on our demo, I just setup a test page and menu and all lies are correct.

Do this, first check your custom CSS field to see if anything is conflicting. Copy it all then remove it then check the site, if it does not help then you can paste it back. If it does help then we know its something with your custom CSS.

Either result you get, please post this up on our support forum where we can assist you further. Make sure to include the live UR of your site and that screenshot you posted so we can inspect it.

Thanks!

ThemeFusion

Yes I see the blurriness. I cant reproduce this on our demo, I just setup a test page and menu and all lies are correct.

Do this, first check your custom CSS field to see if anything is conflicting. Copy it all then remove it then check the site, if it does not help then you can paste it back. If it does help then we know its something with your custom CSS.

Either result you get, please post this up on our support forum where we can assist you further. Make sure to include the live UR of your site and that screenshot you posted so we can inspect it.

Thanks!

Default-user
maxone73 Purchased

hi there….on another computer with IE, no blurriness….tomorrow I will check on another one as well. I tried to register to your support forum, but does not accept my product purchase code, I don’t know why.

ThemeFusion

I dont see the issue on IE so maybe its your single machine?

For the forum, we need to get you setup. Please email me your username/password for the forum along with your purchase code and I will set it up.

Email me that info from our profile page contact form in right sidebar. http://themeforest.net/user/ThemeFusion

Thanks!

Hi,

When i purchased this theme i was not aware that i was suppose to make also an E-commerce website…

Could you please tell me a good e-commerce plugin so i can integrate with avada theme ? in order to preserve the “portofolio” mode the items that are to be purchased…

Thank you

ThemeFusion

Hi :)

Oh I’m sorry you thought other wise. This is not an commerce theme, we have not tested it with any ecommerce plugins either. But we have had many users use Woocommerce without issue, but since we have not tested it ourselves we cant guarantee how well it works. But other users have not reported anything major.

We are planning on adding that feature in a future release, when we do it we will make sure to post it on the item page so people know its been tested by us.

Thanks!

Hello

Nice theme.

1) how can I setup an image to open into Lightbox ?

2) .. on my computer i see the slides with Museo Sans Font. on any other computer I tested, i see different fonts like arial ..how can I fix that?

Thank you so much for your assistance. Best wishes Adrian

ThemeFusion

Hi :)

If its just a regular image inserted in the post content field of a page, make sure you have “Show Post Images in Lightbox” checked in theme options on the “lightbox” tab.

Then in the content field, click the lightbox shortcode icon, its the last one on the second row, its the black box icon. You will need to insert the image URL in the “link” and the source” sections. The code looks like this … put the image URL in the “full image link” and the “thumbnail image link” sections, you can do that in the HTML editor or the visual editor once oyu click on the image icon.

<a href="full image link" rel="prettyPhoto"><img alt="" src="thumbnail image link" /></a>

For 2, you need to install the Museo Slab font, its not a google font but a custom font. Watch our video tutorial on how to do that, or check our instructions in our docs under that section.

https://www.youtube.com/watch?v=ypyFgnpdyvM

Also, Our new forum is live, please be sure to check it out and create an account for further support. We’re going to be moving all support there for many different reasons, all of which are beneficial to you and us :)

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Watch The Forum Video Tutorial Here

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

maxone73 Purchased

Hi again! on chrome it works fine! on IE I have the problem I showed you in the link.

Max

ThemeFusion

ok cool, post that info up on our forum as well i the thread you make.

Our developer will check it out there. Thanks!

ThemeFusion

Oh and make sure you list out what version of IE you see it in. Thanks!

icanvass Purchased

I just created a website and it looks beautiful. However, I just looked at it on an iPhone and its super small and you can’t zoom in. Is there an easy solution for this?

ThemeFusion

Thanks for the comments!

The theme cane be responsive or non-responsive, you can set that in the general tab in theme options.

If its small you must have responsive turned off, if its turned on, it will look like this on your iphone.

http://theme-fusion.com/avada/

If you have troubles with it, post this up on our support forum and we can get your private login details to check things out. Be sure to include your URL as well. Then in a second reply you can give us your login details and mark it as “private reply”.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

Default-user
icanvass Purchased

Where do I go to create an account for your support forum?

ThemeFusion

Here are all the links … just click the one that says “Click Here to Create A Free Account.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Watch The Forum Video Tutorial Here

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

Does this Theme have a Page of Posts Template (http://codex.wordpress.org/Pages#A_Page_of_Posts)? If not, would you be able to assist me in where to inserting the code?

ThemeFusion

Yes we use posts for blog and portfolio posts, but page template for the standard About us, services, contact, etc pages

Thanks!

Hi,

I’d like to add a related project aerea on a page bottom as we can see on portfolio pages. What is the code to do it?

Thank you.

ThemeFusion

Yep I’m sure that works. for example, we have a logo category, so it looks like this …

[recent_works cat_id="logo"][/recent_works]

Please double check the posts that are in the category you selected to make sure its showing correctly. If the category has all posts in it then it will show all of them.

If you still have issues with this, please post on our forum with all the details and a link to your live site so we can check it out. You can also insert a second reply in your thread with your username/password so we can check it, that will save time and allow us to login right away and check out the issue. Just make sure to only put the login details in a second reply to your thread and mark it as “private reply”.

Thanks!

ThemeFusion

Yep, we received it.

A lot of these comments/support are quite useful. Is there a way I can download all the comments in XML or RSS? I would love to have a local copy to search through to find what I’m looking for.

Default-user

But the new KknowledgeBase is quite empty. Do we still have access to the old KnowledgeBase?

Default-user

Disregard…. I found the archived forum. Thanks!

ThemeFusion

Hi :)

Glad you found it! The new knowledgebase actually has more stuff in it, it might just look smaller due to the different design, but it has all the same stuff as the old one, plus new stuff. There may have been one or two things we removed, but that is only due to changes in the theme, like new theme options.

Thanks!

Hi,

Also I’d like to add a Layer Slider on a new page. I couldn’t found the properly shortcodes on Avada Live Theme. Please, tell me how.

Thank you.

ThemeFusion

Hi :)

You can insert any slider on any page in two ways. 1. by selecting it in the page options box. 2. but inserting the shortcode in the post content field.

For the layer, revolution and flex slider, you have to already have the slider built. Then you use the generated shortcode to put in the post content field.

Check out any of our slider videos to see how to select it in the page options box, and also check out our docs on the slider section. All of that is included in the “documentation” folder of your download, the videos are also on our support forum.

Be sure to sign up at our forum, we are moving all support there. To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

I have a problem whereby a large amount of empty space is appearing below a layer slider and before my main body of text. It is unwanted space and cannot find a way to get rid of it.

http://www.williamgenske.de/kontakt
ThemeFusion

Hmm, you have something going on with the content on this page. Post this up on our support forum as a new topic. Then also post a reply with your username/password so we can log in. Mark the second reply with your login credentials as private so only we will see it.

Thanks!

williamgenske

ok, done, will be patient ans await an answer. Thanks. Wm

ThemeFusion

Thanks!

Customizing existing elements seems to be very difficult.

The Avada/css/all.css seems to be embedded directly into the page. So the “Appearance | Edit CSS” is included too early and is overridden. Similarly, the “Theme Options | Custom CSS” is also included earlier than the all.css and so is completely overridden.

I would like to change the style of h3, but right now I’m jumping through hoops! I really don’t want to start mucking with the core all.css file.

What is your suggestion?

ThemeFusion

Hi Robert :)

Thats not actually true. Users can edit the all.css fiel if they wish and the changes will be accepted. But we do not recommend that, if users need to change the CSS they should enter it in the CSS field in theme options. That CSS will override any CSS in the all.css or any other CSS files. Just make sure the CSS is valid and correct. Also, you can put !important at the end of t to ensure it overrides any other styles you have. Like this

 #headline { font-size: 30px !important; }

That is just an example above.

But for the h3 headline or any other headline, why dont you just change it in the theme options on the typography or styling tab? You can control all fonts there without any custom CSS.

Also, sign up on our support forum and post up any questions you have, We can assist with minor cSS changes, just post up a new thread with your questions and a link to your site and we can supply minor CSS edits. But first check the theme options panel, a lot of stuff is already there and does not need any custom CSS.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

robertamccarter

Thanks ThemeFusion, that sounds great, I’ll give it a try.

ThemeFusion

Sounds good, thanks!

Hi There, First of all thank you very much for helping. I am using the wide page layout and I was wondering if I can narrow even more side margins and if possible where? Ad for headers, how do I go through different versions ideally to set it like version 5? Thank you :)

ThemeFusion

Hi :)

For the margins, it depends on what page and area. If you post this up on our support forum, and provide your site URL with details on what you want done, we can try to assist you with that.

For the headers, you need to have the latest version, v2.1 of the theme. Download the theme from your downloads tab if you do not have that version. The header options (1-5) are on the header tab and are easily selected with your mouse, then just save the changes!

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

estrong Purchased

Hey. I just looked at my website on a ~24 inch screen (instead of my usual 13 inch, and the layer slider is WAY too big and the text alignments are way off. Is there a way to keep this normal, but still have the background (1280×434px) fill the screen width? Like here: http://theme-fusion.com/avada/home-version-1/ ? Thanks!

ThemeFusion

Hi :)

We actually use the Revolution Slider on our home pages. We prefer it for full width sliders 100%.

the layer slider also does 100% width sliders but works a little differently depending on the screen size. The height will vary as you have found out.

If you want to keep the background at 434px tall, then you need to use the Revolutions Slider, it will keep the height fixed at the size you input. The layer slider will have it vary depending on the size. You can check out our video tutorial on any of the sliders as well.

And be sure to check out our forum, we are moving all support there.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

ReBeWeb Purchased

Great theme and great support. It has a powerhouse of features. Almost everything can be customised well – although it does take some experience with Wordpress to do this well (not ideal for beginners).

ThemeFusion

Thanks for the comments, we appreciate it!

Yes any of these wordpress themes here for sale will require some knowledge of Wordpress. Wordpress is great, and easy to pickup but at the same time its a very powerful platform and does require some experience to use. But we do our best to make good documentation and videos to help, and then we have the support forum for any other questions that come up.

Thanks!

Hi, I am using your Theme with a Child Theme and my dropdown menus have stopped working in Internet Explorer. If you have any insights as to why it would greatly be appreciated! http://panzica.sbnhost2.com/
ThemeFusion

Hi David!

Im not seeing this issue on our demo or test sites. Have you activated the parent theme to see if they are working again? If so then some of the customizations are probably playing a part.

The best thing to do is post this up on our support forum with as much info as you can provide. Then in a second reply to your thread, post your username/password so we can log in and check. Mark the second reply with your login credentials as private so only we will see it.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

msuther Purchased

How do you set the starting x and y position of the layer text using the interface. All I see is the ending position of the text layer

Plus Use Custom Backgrounds!
ThemeFusion

Are you referring to the layer slider? You can position each sublayer with x and y values on the “style” tab of each sublayer.

And each slider you make has a main background image, insert it at the top. See the screenshot below for where this is located. you should also check out our video tutorial for this slider, we have one for each slider type. Those are in your documentation file and on our forum.

Screenshot: http://i.imgur.com/GRsSLRZ.png

And be sure to signup at our support forum, we are moving all support there now. To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

EvoRod Purchased

Hi Master,

I need your help.

1.- In my client shortcode : I need to open in a new window [client link=”URL” image=”http://jpg”] HOW CAN I DO THAT because open in the same window.

2.- In my cel phone i need to change the word ( GO TO ) to another tittle… where is the line ??

3.- I need to put a image whith this animation ( portafolio ) the color block. cause i don need a portafolio shortcode its so dificult to use…

THANKS and BEST REGARD

EvoRod
EvoRod Purchased

HAVE NO LUCK IM REGISTRER AND MAKE A PROBLEME

There was a problem with your submission. Errors have been highlighted below.

I dont recib a email and pass….

well i need your help

1.- I have a date with my client, to show the web page. he have a MAC and me PC so… he start to navegate the website and firefox & safari have problemes to read the slider video, firefox MAC cant stop, play,volume butoms…

2.- client secction ( i put the links of another websites ) and in my computer work wonderfull but in MAC he clik a client and send a ERROR 404 PAGE

3.- i try to quit the CLIENT LINK and update and only refresh the website so if persists the problem i just need the CLIENT IMAGES and no LINKS

I need to send my user name and pass. but i need a secure way to send my personal information…

o please take a look and make your test and tellme whats happend www.trecom.mx and send me the steps to fix it

thank you very much i really apreciate your help.

regards

EvoRod
EvoRod Purchased

the video slider is number 6

thanks again

ThemeFusion

Hi LeRush,

Did you check your spam folder for the email with temp password for the forum? We really need these things posted there so we can get your login info and check them out. Check your spam folder for the email. If its not there, please let me know what your username is so I can get your email and set it up for you.

Post up those questions on the forum. For the first one, the video players are now fixed in our new update coming later this week, and the new client shortcode will also allow you to use target blank as soon as v2.1.1 is released later this week or so.

For the second and third one, you should try a permalinks reset, go to setitngs > permalinks and hit save changes or choose a new structure.

So to recap, the client shortcode with target blank and the video controls on mac are already fixed and the update is coming this week or so, the 404 pages you are getting are permalinks issues, try to reset them.

For the forum, please check your spam folder for password. If its not there, let me know what your forum username is so I can check your account and get it setup.

Thanks!

Hi Everyone!

IMPORTANT INFO, PLEASE READ

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

We have done this for a few reasons.

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked over and over so performing a search allows you to find answers more quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer more efficiently and quickly since we only have to respond in one avenue

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thanks!

Hi. I tried using a Youtube video in your theme. But no matter what I do, the related videos keep on appearing when my embedded videos end. Can you help me remove these related videos and make the embedded one rewind instead? Is it also possible to hide the Video Information? I tried using showinfo=”0” but it doesn’t seem to work. Thank you.

ThemeFusion

We don’t control video embed codes. You should be able to customize it using Youtube embed code documentation.

ThemeFusion

Yes when on youtube, choose to customize the embed code. All that info comes form youtube itself and not from the theme so it needs to be handled in the embed code.

Thanks!

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