10177 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I have tried to take your support forum however I couldnt find the license certificate in my login page. I have sent an inquiry to Theme forest to check.

However I have some hands on problem, could you please help to advise?

(1) After I applied the layerslider in my home page, it is not compatible with some mobile phones as it is not resize to an appropriate size. I have tried to click “responsive” in the layer silder setup but the size turns very big. My setting for the layer is 700×300.

(2) I have created a few portfolios and put them into two categories. For example in the home page I just want to show the portfolio in category “Recent Activities” in which I only have 1 portfolio there. What should I set in order to show merely one category of the whole portfolio?

Thanks for your help. Here is my testing site:hkwineblog.net

Cheers!

ThemeFusion

Hi There :)

Yes we’re sorry about that, Themeforest just changed the location of the license certificate two days ago. Its now located under the “download” button. You have to click the download button, then a popup menu comes up, you can then choose to download the license certificate from the list.

1. Please post this on the forum, we will need to see your site to determine the issue and possibly log in. Make sure you do not have a fallback image inserted in the page options of that page, its in the page options box.

2. This depends on if your portfolio page is set as your home page, or if you are using the recent work shortcode. Recent work shortocde will allow you to specify a specific category to show, simply insert the category name in the proper field in the shortcode. For your portfolio page, you cna choose the category it shows in the “page options box”.

Check out our video tutorial on the portfolio, its located on our forum, and in our docs under the portfolio section.

Thanks and see you on the forum!

  • Europe
  • Exclusive Author
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
IgnaSoft Purchased

How can I install avada with all the content demo ??

ThemeFusion

Hi :)

By importing the XML file. Check out our docs under the “Importing The Demo Data” section. It gives instructions and there is a video tutorial on it.

Also, the sliders are setup separately, you can download our imported sliders from our forum in the FAQ section.

If any questions arise, signup at our support forum and post up a new topic.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 1 and 9 items
  • Europe
  • Has been a member for 2-3 years

choyalexander Hello my friend, you can find your license certificate here: Go to Downloads – After that again choice Download – choice License Certificate! The picture on the Theme Fusion forum is old, you must update!

With kind regards

Svetlio

ThemeFusion

Hi Svetilo :)

Thanks for the help! And yes we are aware its old, Themeforest only changed it like 2 days ago ;)

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
jarmitage Purchased

Hello. I love the theme and have been trying to do something wihout success. On my main page I want to display JUST the last posting i created. i can use the short code for recent postings but cant seem to get it to display just ONE post.

I’m encasing this in a 1/3 column if tha=is makes sense. the page is at: http://soundleisure.com/digitaljukeboxes/
ThemeFusion

Ah I see, its displaying one post, but is not taking up the 1/3 column. That would be because the short code is only compatible with 3 and 4 columns at this moment, os its scaling it down to match the smallest one, which would be 3 columns.

But never fear! We are already updating the short code to make it compatible with one and 2 columns as well. We’re working on the update now.

Thanks!

Default-user
jarmitage Purchased

brilliant. thank you…. need that update! I don’t suppose you know when that would be do you?

ThemeFusion

Well its hard to say exactly when as it includes several other new features, timelines change so much so we dont like to give them out. But we are working on it now so it will be the next one.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Avada

I cant get a checklist to work in a widget. I want it to look like http://themeforest.net/item/avada-responsive-multipurpose-theme/full_screen_preview/2833226 the one you have with green circles – just in a widget.

I use this code: [checklist] <ul> <li> text1 </li> <li> text2 </li> </ul> [/checklist]

Hope you can help me :-)

Thanks

ThemeFusion

Sorry for that previous post, it went to wrong message!

You need to use the class with it, like below. Insert this in the text widget.

For further help, signup at our forum and post up a new topic. To find out how to signup at our forum along with other support information, click the link below that has all the necessary info.

CLICK HERE FOR SUPPORT INFORMATION.

Thank You!

ThemeFusion

The code is not showing correctly, it needs to be the HTML code and not the visual checklist…

like in this screenshot … http://i.imgur.com/ZrFlJ8Z.png

Default-user

Thanks for the fast respons! It did however not change a thing. You can see the widget and text on my frontpage http://nedivaegt.dk/ That might help to resolve the issue?

Thanks again

ThemeFusion

Only use the text widget, then insert that exact code I gave you above.

If that does not work, then we will need to login to your site and see it for ourselves.

Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

i made category that i want to show on the homepage its id = 14 but when i use the shortcode above he does not show the postes of this category…

maybe a known issue?

thanks greets joe

ThemeFusion

Use th slug name. For further support, please signup at our forum ,you need your purchase code. Your current account does not show you have bought the theme

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I have seen the handful of videos supporting the Avada theme. They are helpful but i would think there must be some detailed pdfs that really explains more features and uses in detail. I would think that many novices would really need this to be able to utilize most of the themes capabilities. Do they exist? and where are they? Thanks

ThemeFusion

We have an entire, extensive documentation file. Its in the “documentation” folder of your download. It covers a lot of stuff, but it cant cover it all. Wordpress is huge, and there are many options which make it difficult to cover everything.

If you have any questions that are not covered in our videos or our documentation file, then you can post up on our support forum and we can answer them for you.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

Default-user

I have already registered and viewed the videos. I did not see the “index.html ” file in the documentation file. Ok thanks for your help I will get working on her.

ThemeFusion

Sounds good, the “index.html” is directly inside the documentation folder. If any other questions arise, post up on our dedicated support forum.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Pre-purchase question: Is it possible to have a “widget” which displays video in the frontpage? (not in the slider). Is there any possibility of customization of the frontpage without working on the code itself? Thanks

ThemeFusion

Hey :)

You can insert a video anywhere on the page, you dont need a widget for that. BUt if you want to put it in a widget, you certainly can using the default text widget, just insert the video embed code from youtube or vimeo.

All our pages are built using shortocdes, so real “codingh” is not required, but they are shortocdes. I suggest watching a few of our video tutorails to get a better idea of how it works. Specifically the “Avada Page Shortcode Setup” video

https://www.youtube.com/user/ThemeFusionVideos/videos
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
strata1 Purchased

Just dropping in to mention what a great theme this is for anyone considering licensing it. It’s as complete and flexible as any Wordpress theme I’ve used, and I’ve tried my share. You won’t need a library of additional plug-ins, because just about everything you need to run an eye-catching website is built right into the theme. Technical assistance is top-notch and whenever I’ve had a question or issue, it’s been addressed within 24 hours every time, if not sooner. I’m very proud of the website I’ve created for my company with the Avada theme at http://www.StrataNews.net. Thanks again. This theme rocks!

ThemeFusion

Awesome, thanks Strata1! We love to hear the feedback :)

Your site looks great oo by the way, we’d love to use it in our upcoming gallery of user sites as long as you approve.

Thanks!

Default-user
strata1 Purchased

You have my approval.

ThemeFusion

Fantastic, thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Question, does this theme have any kind of visual page builder where the different elements of a page can be added (over and above the shortcode generator buttons)?

ThemeFusion

RIght now it uses shortcode buttons, but we do have plans to add a page builder soon :)

Default-user

do u have a sense of how soon? i might wait if its coming in the near term

ThemeFusion

Hmmm, well it’s hard to say. We’re working on a very big feature update right now. Then the plan is to implement the page builder after that, but we can’t make any guarantees on time schedule. But it certainly is on our list and will be done.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Hi, This theme is wonderful- very easy to use.

[link removed]

ThemeFusion

Hi There :)

Thanks for the comments! The link you gave though is not Avada, its a different HTML template.

thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Why does it not import the pictures that are needed to build the sliders with I run importer on the XML folder?

ThemeFusion

Hey :)

The images are not included in the XML, or the slider import. They are licensed stock images and are not allowed to be distributed. We list that on the item page as well.

When you import the XML, it gives you all placeholder gray “images” in the spots where the images are on our demo. Users need to replace those with their own.

The Rev Slider is not able to include images in the export, it only grabs the image URL. WE’ve outlined the details for that in the forum FAQ.

The Layer slider allows you to import their sample sliders, there is a button at the top of the layer slider page, that will include their images.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

I have been using this theme for months now and I really like it! I am having issues with the new update its causing my website to look funny. The pages are not aligning correctly. Also my woocommerce page is really messed up and wont let me alter the site bar it just shows a sitemap? Any suggestions? miwarecorp.com – Thanks!

ThemeFusion

Hi Brandon!

Thanks for the comments! I dont see alignment issues on my end. Have you cleared your browser cache?

Also, we would need you to post up on our support forum so we cna get your login info and chck this out further. If the cache does not fix the issue, post up on our forum and include screenshots of the alignment issues, and also links to the pages with woocommerce so we can check it out.

Then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I have a couple of pre-sales questions.

How does Avada handle photographs? In particular, are photographs that are uploaded shown in HD on HD devices? Or is there a special way to enable HD for uploaded photographs? Reason I ask is that I have a very photo intensive site.

Second, is the use of Lightbox for photographs mandatory? I’ve never really liked it, and prefer to have my large photographs shown on its own separate page (where I can write about the photo with an extensive caption and links to relevant pages on the site) – not in the Lightbox format. Is there a way to do this with this theme?

Third, is their a full breadcrumb trail in this theme for both pages and posts? I have a very deep site hierarchy, and I need the full breadcrumb trail to display.

Finally, is the theme compatible with WP W3 Total Cache plugin, as well as some of the SEO plugins (such as Yoast SEO)?

Thanks

Jim

ThemeFusion

Hi :)

For retina images, we recommend using the Retina2x plugin, it will handle all the necessary images for blog, portfolio and our short codes.

We’re adding the ability to fully disable the lightbox feature so users can toggle it on and off. For now, we can assist you in removing the icon that links to the lightbox, and disable it for you.

You can see the breadcrumb example on our demo, it works for pages and posts.

Yes we use W3T on our demo, and others user Yoast SEO as well. Both are compatible.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

Hey!

I need the site for a towing website. I would like to add a phone number up on top and also is there an ability to add testimonials on there. By the site users? Thanks

ThemeFusion

You can use one of our header examples for a phone number up top, check out header 2, 3 or 5 on our demo. Its under the “header” menu item.

Whoever has access to the wordpress admin can add any testimonials they like. If you wnt users to submit them, then they would need to just use the contact form and send them to you, then you can add them to a page.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
klooty Purchased

Hi there, I am receiving a “View (sliders) Error: Field Image should not be empty”message in the Revolution Sider. This happened whilst editing the background of a slide. I have tried updating the plugin which didn’t work, I then re-uploaded the entire Avada theme… but still no luck. What should do? Thanks, K

ThemeFusion

Hi There :)

Yes this was a bug with the rev slider plugin, but they fixed it. Follow the steps in this thread below.

http://theme-fusion.com/forums/topic/revolution-slider-not-working/

if you have issues with that, post up a new thread on our forum and we can handle it for you. To help speed it up, post a second reply in your thread and include your URL, username and password and set as private reply.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
agry Purchased

Hi there! Thanks for this amazing theme! Where can I find the stock photos you used in the demo content?

ThemeFusion

Hey :)

Most of them were from thinkstock.com, or shutterstock.com. Is there a specific one (s) you are wanting?

Default-user
agry Purchased

Thanks for the quick reply! Yes, I specifically would need the ones where business people interact with each other. For example on the Demo page the pictures you used in the top slider of the About Us 2 page or the Services 2 page… you get the idea I guess. Those pictures would be perfect for me, if you could make them available that would be great! :)

ThemeFusion

I see. Well we cant give them to you, but I can tell you they came from shutterstock.com.

But fotolia is cheaper, go to the link below and do a search for “business people” and you will get tons of results.

http://us.fotolia.com/search?k=business+people&filters%5Bcontent_type%3Aall%5D=1&submit.x=0&submit.y=0
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
Ellr0y Purchased

Hey there – I purchased your theme and I really love it! Just one question – How do I reduce the space between the colored line in the tagline box and the text in it?

It would be really helpful to get some short css code. Thanks!

ThemeFusion

Thanks for the purchase and comments!

This below CSS controls the padding of the box, you can copy this and paste it in the CSS field in theme options, change the numbers to your liking :)

.reading-box { padding: 28px 28px 27px 31px; }

If you have further questions, please post this up on our support forum where we can assist you further and get your URL and login info if needed. CLICK HERE FOR SUPPORT INFORMATION. Thank you!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
Ellr0y Purchased

Sorry I also forgot to ask how do I change the color of the navigation bar? (I am using the header template no. 4 in an unboxed version and want to change the menu color. The color that is underneath the navigation points like “home” “our team”...

Thanks for your help

ThemeFusion

That color is controlled by the primary color on styling tab. If you just want to change it and nothing else, then you need the below CSS.

#nav ul ul { border-top: 3px solid #A0CE4E; }

If you have further questions, please post this up on our support forum where we can assist you further and get your URL and login info if needed.

CLICK HERE FOR SUPPORT INFORMATION.

Thank you!

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