10294 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
dapayton Purchased

Good evening!

Love the theme, just have a quick question. My host has a maximum upload size of 7 mb, however I am wanting to upload an image for the portfolio that is larger than that. What directory do I upload the image to through ftp so that I can select it in the image library within the portfolio editor? Thanks!

ThemeFusion

Hey :)

You need to put it in the uploads folder. And inside of that is a breakdown of year and month. See below for file path.

wp-content > uploads > 2013 > 07

If you have any further questions, signup at our forum and post up a new topic.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I am working on a site and the layer slider is not being responsive?

ThemeFusion

Make sure you have the “responsive” option checked in the global settings for the slider you are building.

If the issue persists, please post this up on our support forum so we can login and take a look and view the issue. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

CLICK HERE FOR SUPPORT INFORMATION.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hey guys,

I was checking out the demo site and noticed that your featured images are all pretty wide (about 900px or so). Is this the case for all page types and portfoilio layouts? For example, if I wanted to use this theme for a online media company that sells DVDs, could I set a featured image size to something much smaller, like 300px or something? That way I could use a DVD box cover or 3D graphic instead of a huge banner?

I’m nervous that your theme may auto-stretch all featured images to a certain length, likely making them all pixely and blurry. If so, that would not be what I’m looking for :(

Do you know if it’s possible to adjust the featured image dimensions for the entire theme, or would I have to finagle the code myself? :) Just curious! Thanks for answering all of our pre-sales questions! You guys have the best support that I’ve seen!

ThemeFusion

Hey :)

Yes you can use a custom image size. See the post options screenshot towards the bottom. You can insert a custom px size or simply put auto and it will show the image exactly at the original size.

http://theme-fusion.com/avada/side-navigation/advanced-admin-panel/test/

Thanks, we appreciate the comments and hope to have you as a new user soon!

Default-user

It’s official: I can’t resist :) Must…purchase…theme….NOW!

Default-user

I’ll spend the next 8-10 hours getting my client’s site Avada-ized :)

ThemeFusion

WooHoo! Awesome, thanks for the purchase! And be sure to signup at the support forum and check out our online docs, videos and shortcode docs that are there. Let us know if you need anything :)

Thanks again!

Default-user

I’ve already encountered some weird errors since switching to Avada :( I’ve posted in the support forum so we’ll see…I hope they can be fixed, I’m not sure they are related to anything I’ve done, so I’m a tad nervous lol – thanks guys!

ThemeFusion

No need to be nervous, its most certainly a setting or something like that. What is your forum username? I’ll double check it for you ;)

Default-user

You’re too kind, best support EVER. My forum name is ‘thescarletfire’ – and it’s funny because usually I’m on the side of the support staff doing the help for others :) It’s nice to get help sometimes too! Thanks again!

ThemeFusion

no worries, we’ll follow up there!

Default-user

It’s ok – I know you guys have tons of users, so when you get a chance – thank you!

ThemeFusion

no worries :) make sure you are subscribed to the thread.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I like to use a slider on my start page (blog page), which shows the latest blog posts, is that possible ? If so, which slider do i have to use ? (i am looking for this for 2 days now and can not find an answer)

ThemeFusion

Hey :)

Yes you can, there are a few options. You can use the [blog] shortcode on a regular page which can pull all your blog posts, if you do that then you can simply select the slider via the page options box.

Or you can download a template from our forum that allows you to insert a slider on your regular blog page, http://theme-fusion.com/forums/topic/custom-blog-page-template-for-using-as-front-page/

You can use any slider with either option.

And for future questions, the fastest way to get an answer is to post up on our forum, no need to wait for two days :)

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

Default-user

Hi, Thanks for the great support ! Now i can make with flexslider slides and put these on my start/blog page. Just one more question, how can i show the last posts in the slider ? I can not make it work… ( very new in wordpress)

ThemeFusion

Are you trying to make the latest post show in the slider? You need to use the flexslider shortcode, use the “posts” or “posts-with-excerpts” style and it will pull the most latest posts. Or you can specify a category to show. Here is a link to show you the shortcode attributes and options, http://theme-fusion.com/avada-shortcodes/#flex

If you need further assistance with that, post on our forum and we can get your URL and login and walk you through it.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Hi, I have registered for the forum and have also verified the registration key. Still I am unable to post topic. My email address is geniustaha[at]gmail.com Can you please resolve this? Best wishes, Taha M. Asadullah.

ThemeFusion

Hi Taha :)

If you’ve verified the product key, then you can post. Go to the Avada section and scroll all the way down to the bottom, you will see the “Create A New Topic’ fields.

If you dont see those then the key did not register. Please email me your forum username and product key. To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.

http://themeforest.net/user/ThemeFusion

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
alex91xx Purchased

Hi, i try the boxed version of the site and i’ve troubles with the background. Depending on the screen resolution and dimension of the computer where the site is showed, the background change: i mean that the position of some objects and logo changes. is that normal? what can i do to avoid this? the site is www.svnoleggioimbarcazioni.com can you visit it and try yourself how you can see the background from different display? or i go wrong in something? thank you for your answer and your patience and sorry for my english

ThemeFusion

Hey :)

What type of background and objects are you referring to? Are you referring to using the layer slider? If so, that will happen if you are using a 100% width slider and do not have the sublayer container set to the proper width.

See this thread on our forum, http://theme-fusion.com/forums/topic/how-to-make-a-full-width-responsive-layer-slider/

If the issue continues, please post a new topic on our forum with your site URL so we can take a look and also get your private login info.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

I’m building my site with this theme. Is a great theme.

I would like to have two things that I think are important: A nice fixed header (Home Menu) and a widget for contact form.

I hope this in your feature list for future versions.

Thanks.

Regards

ThemeFusion

Hey :)

Thanks for the feedback! Good news for you is the sticky header is already in the works and will be included in our next update which is free. And we recommend using Contact form 7 for the other feature, we’re adding Avada styles built in for that free plugin so it will look just like our regular form. And you can add those styles now if you wish, its on our forum at the bottom of this thread, http://theme-fusion.com/forums/topic/useful-css/

Themeforest rules are changing as well and its definitely going to be best to use a free plugin like contact form 7 then to build in a form widget. Its a very popular plugin and is very stable and updated often. All we need to do is add styles for it, which we already have on the forum.

Thanks!

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :) – Please Read For Support

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

……………………………………………………………………………………………………

Why do we use our own support forum?

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer quickly & efficiently since we only have to respond in one avenue

……………………………………………………………………………………………………

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am very upset with Avada and i want my money back, how can I ask for it?

ThemeFusion

Hi Sebastian,

Its clearly a simple misunderstanding.

I also just replied in your thread. Im not sure why you are upset, the theme works, you simply did not enter the values correctly. Refunds are not given unless if the theme works.

Your issue is that you only input “-20” for the margins, you cant do that. You have to put “-20px” as the directions state in theme options (in pixels).

If you need further assistance, please post back in your thread and reply to my message.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States

Great theme! Thanks a ton…

One question: How do you change the width of the dropdown menus?

ThemeFusion

Thanks for the comments! You can change them via theme options on the header tab :) Make sure you are using Avada 3.0 or higher

CompleteWebResources

Fantastic! Thank you (=

ThemeFusion

No problem

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can this template be used outside of WordPress as a regular HTML/CSS template? (I know probably a dumb question?!)

ThemeFusion

No sorry!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi,

For some reason when I only fill out the Name Email and Comment but not the Subject section of the Contact Page I don’t receive an email (even though it says it was sent successfully). When I fill out the Subject field, however, an email sends successfully.

Is there a way to add “required” asterisks to these fields so that the end user knows that all (or some, if you create the option) fields need to be filled out for a successful email delivery?

I’m not sure how many people probably sent messages thinking they’ve been successfully delivered but weren’t.

Thanks!

ThemeFusion

Hey :)

Hmmm, that should not happen, the subject field is not required. Have you checked your spam folder for the emails?

I’ve tested this on multiple sites and cant replicate it. I would suggest posting on our forum to see if we can resolve this. But you can also add an * to the subject field in contact.php, and our developer can let you know how to do that on our forum. Tell them we sent you there to ask and they can let you know.

Thanks!

ThemeFusion

I see from other post that its all worked out and email came through

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Disregard last inquiry (you can delete it if you’d like). The email just took about 20 minutes to go through, but it did come through. And the required fields do have “required” in parentheses (I don’t how I missed that).

Thanks again.

ThemeFusion

Oh good, I was really scratching my brain over that one because it works on all our test and demo sites and have never heard that one before.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Cindybp Purchased

How can I get the tag line to be bottom aligned? Right now it sits above and to the right of my logo and it doesn’t look right.

Also, how can I get rid of the very fine line underneath the horizontal menu (I am using header 4) that I assume will be right above the slider (once I create one!)?

My site is at http://www.facialsmoothies.com/temp/

Thanks!

ThemeFusion

Hey :)

We can help you with this on our support forum, it will take some CSS adjustments and we should be able to give you those. I say should be because we usually cant provide customization but those are minor so it should not be an issue.

Signup at our support forum and post up a new topic and include those questions along with your site URL

CLICK HERE FOR SUPPORT INFORMATION.

Thanks!

Default-user
Cindybp Purchased

Where can I POST on the Forum? For the life of me I cannot find how to post in the forum! I am registered on the support forum and have searched for answers, but I see nothing that indicates where I can add a post. Thanks : )

Default-user
Cindybp Purchased

Just found it in the Avada link. Thanks anyway.

ThemeFusion

Yep its at the bottom of the forum :)

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

What is the code for the top and bottom margins for the fullwidth shortcodes? (not the padding ones, but the margins)

ThemeFusion

Hmmm, are you trying to reduce or add space? the padding will do that. Or use the separator shortcode to do that, for example to reduce space above or below the full_width shortcode, use this

 [separator top="-25"]

If that is not what you want please post on our forum and include your site URL so we can take a look.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Also, how do I remove the “comments are closed” at the bottom check I unchecked the “allow comments”?

Moreover can we change the icons on the content boxes?

ThemeFusion

For comments, see this http://theme-fusion.com/forums/topic/comments-are-closed-message/

Changing icons can be done by changing out the icon name for font awesome icons, or by inserting a imge URL for a custom icon. See our shortcode docs on our forum, http://theme-fusion.com/avada-shortcodes/#boxes

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
leadlike Purchased

Hi, Can i make the home page slider look like this:

http://www.spotoption.com/

parallax slider?

ThemeFusion

Hey :)

That is not an option with the sliders, we would need to build that option in and we do plan on doing so in a future update.

We do offer parallax sections that have that nice scrolling effect, use the full_width shortcode and insert a background image and set the scrolling to “fixed”.

If you need further help or have more questions, signup at our forum and post a new topic.

Thanks!

Default-user
leadlike Purchased

thx

ThemeFusion

You’re welcome, its on our list for future update :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
speedbone Purchased

Hi, when activating the theme, my pages online deliver nothing. Just a whize page. Deleting the theme helps, but that wasn´t the intention.

ThemeFusion

Hey :)

Hmmm, are you just talking about a fresh install? If so then it will be bare bones unless you import the XML file, or copy demo code from our docs. See this, http://theme-fusion.com/avada-documentation/#xml

If that is not the issue, please post up on our forum so we can look. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

CLICK HERE FOR SUPPORT INFORMATION.

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United Kingdom

When will the Revolution Slider be updated? – the one in the description is old version

ThemeFusion

Its updated when we issue a theme update, its an integrated plugin. But after our next release, we will no longer integrate them and users will be able to update on their own. But right now it was required to do so. But we always update it with theme updates, but because of how frequently slider plugin is updated (4x in one week last time) its impossible for us to keep it on the latest one, but its close

Thanks!

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :) – Please Read For Support

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

……………………………………………………………………………………………………

Why do we use our own support forum?

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer quickly & efficiently since we only have to respond in one avenue

……………………………………………………………………………………………………

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

by
by
by
by
by
by