10147 comments found

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :) – Please Read For Support

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

……………………………………………………………………………………………………

Why do we use our own support forum?

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer quickly & efficiently since we only have to respond in one avenue

……………………………………………………………………………………………………

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United Kingdom

Do you plan to make this theme WooCommerce compatible anytime soon? Thanks Cyphas

ThemeFusion

Its compatible with Woocommerce now :) It does not have extra design styles added yet, but we’re adding full design integration as well as other woo goodies in our upcoming update in 2-3 weeks!

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

A few weeks ago you said the new release with Woocommerce is coming soon. Any better idea of when the release will be? Just wondering if I can wait that long…

Also – in that release, will you still be able to change the page background like you can in the current version?

thank you!

ThemeFusion

Its coming :) We’ve got a very big udpate so it takes time, usualyl anywhere from 6-8 weeks. Its about 2 weeks away, we need to thoroughly test it before we release. But its very nice, we’ve added full design integration and custom woo shortcodes.

Yes, you can still change the page background. We wont ever remove a feature once its added.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Question – is this theme compatible with gravity forms?

ThemeFusion

Yes as far as we know, we dont test each and every new release from them but it has worked in the past. And if any issues arise, simply let us know and we will fix it :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
GoranSky Purchased

Purchased your theme today and I love it. Just one questions, I installed it just like you did in the tutorial, but for some reasons I have comments enabled on my hope page. Cannot find a way to disable them. Can you please help?

Here is the screenshot. http://bit.ly/15gplIa
ThemeFusion

Hey :)

The tutorial was done on an older theme version before we added the feature that allows comments on all pages. You can quickly turn that off in theme options on the general tab, look for “allow comments on all pages”.

Thanks for the purchase!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
aknoll Purchased

Are there issues with the CSS text changes in the Revolution slider?

My changes will not take effect even using the Avada Theme selections.

Very odd very frustrating.

ThemeFusion

Hey :)

Hmmm, no issues from what we know. Are you checking the live site once you save the slider? Sometimes it does not show in the backend, the backend preview they made is more for a general preview. Save the slider then view it on the site.

If the issue persists, please post on our forum. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

CLICK HERE FOR SUPPORT INFORMATION.

Thank you!

Default-user
aknoll Purchased

Checking every time, clearing cache… differnt browers for making changes and TS… I can’t login at your support WP site. I’ve tried to create new accounts. I will try again and I thank you very much for the response. Also I notice you have made updates to version 3.0. I am in 2.something. How so I updatde the theme thru WP? Can I??

Thanks Again and congrats on your success.

ThemeFusion

Oh if you are on an older version then yes, please update. You need to download the latest theme package from your downloads tab on themeforest. Then install the theme via FTP or via WP again. Its easiest via FTP, just replace the current “Avada” theme folder in wp-contents > themes with the new one you get from the download.

Also, see these

HOW TO UPDATE YOUR THEME

IMPORTANT UPDATE INFORMATION

Why are you unable to signup at forum? What is the issue? If you have an account already, you just need to enter the purchase code. If you have issues with that, please email me your forum username and purchase code and I will set it up for you :)

To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.

http://themeforest.net/user/ThemeFusion

Thanks!

Default-user
aknoll Purchased

super appreciated let me try update before I bug you again! Thanks for actually supporting a theme!

ThemeFusion

thanks, let us know!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Does it have a setting for 1280px width? How wide does this template go from the Admin Panel?

ThemeFusion

Its a standard 960px base, but with a little CSS you can extend it out. And eventually we are going to add that feature in a future release.

Thanks!

Default-user

Sounds good. Would be nice to see it go out to 1280px and still be ultra responsive. How soon is eventually with this added feature?

Thanks!

ThemeFusion

Probably in the update after the one we are working on. We cant guarantee it but that is the schedule right now

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
cowens277 Purchased

Can all the different configurations of the website in the preview be done without any custom coding?

ThemeFusion

Yes, anything you see in the preview is done using our built in options or shortcodes. If you have questions about any of the setup, let us know. And you can import the XML file to get all our pages, or copy our pages from our docs.

Thanks!

  • Has been a member for 0-1 years
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello

Looking forward to purchasing your theme. i quick pre-purchase question. is your theme WPML ready? We have 2 languages and want to be able to display 2 distinct homepage logos and 2 distinct home page sliders ..is that possible?

ThemeFusion

Hey!

Yes its WPML ready. We’ve worked directly with the WPML devs to make it and they’ve even created some of their own documentation for Avada. http://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/

Thanks!

Default-user

sorry..i couldnt find my answer in that link.. it mentions changing text but i want to know if we can have 2 seperate logos for 2 seperate languages.. I think the slider should be no problem (2 versions based on language but the actual logo ..not sure if we Avada allows that or if its possible. please advise

ThemeFusion

Hmmm, we’ve not tried that before. I dont think its going to allow that out of the box, WPML is more for content, not for graphics.

Im sure it could be done but would require customizations after purchase.

Default-user

understood..from everything im reading it sounds like you are the real deal. So im going to purchase and hopefully figure it out with your help =)

ThemeFusion

Thank you for the purchase! To help do waht you need, I would post both on our forum, and also in the WPML forum. Let the devs know you are using Avada as well. Between the two of us, we should be able to help get it setup

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi there

Recently purchased your theme and I get the following error after installing the theme?

WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘SET meta_value = ‘a:0:{}’ WHERE meta_key = ‘active_plugins’’ at line 1 for query UPDATE SET meta_value = ‘a:0:{}’ WHERE meta_key = ‘active_plugins’; made by require_once(‘C:\Webs\itnaledi.co.za\httpdocs\newsite\wordpress\wp-admin\admin.php’), require_once(‘C:\Webs\itnaledi.co.za\httpdocs\newsite\wordpress\wp-load.php’), require_once(‘C:\Webs\itnaledi.co.za\httpdocs\newsite\wordpress\wp-config.php’), require_once(‘C:\Webs\itnaledi.co.za\httpdocs\newsite\wordpress\wp-settings.php’), include(‘C:\Webs\itnaledi.co.za\httpdocs\newsite\wordpress\wp-content\themes\Avada\functions.php’)

ThemeFusion

Hey :)

Thats a server error and not theme related. Did you just recently install Wordpress? I would do a reinstall of WP and also check your config file.

We can assist you further with that but would need you to post on our support forum.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you

  • Has been a member for 1-2 years

How to add image to thumbnail link in portfolio :

Hello can anyone tell me how to add images to thumbnail link so that when i press on thumbnail link in portfolio it should show me new image not the same image. very urgent. Thankyou.

ThemeFusion

You can use the lightbox shortcode for this. You can insert a different thumbnail image and main image, or video as well.

We can assist you with that on the forum if you need further assistance. To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hey Guys;

It is possible to have it so that then the magnify glass on the home pages Portfolio is clicked, it opens a Page in the light box Or an iFrame in the light box, instead of the featured image.

Thanks Mike

ThemeFusion

Hey Mike :)

Hmmm, well yes technically that is possible but would require some customization after purchase.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
elpapa171 Purchased

Hello

it also works with multisite ? because I have error when I activate

sorry bad english

ThemeFusion

Hey :)

Yes it works on multi-site. We can take a look at the error and your site. Please signup at our support forum and post up a new topic and include your site URL and the error message.

To speed things up for you, Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

CLICK HERE FOR SUPPORT INFORMATION.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Does/will your menu support windows 8 finger touch? I tried it on the demo site and the finger cannot keep the menu choice down for selection. It just launches of the top menu right away. (common with most themes).

ThemeFusion

Hmmm, we’ve not heard of this before. So this is an issue with most themes?

We’ll take a look into it and see, Windows 8 must use a different method for dropdowns then.

But most of our top menus on demo are not linking to pages, they are blank # links for top level. Hmmm, we’ll see what we can do about this. If we can replicate it, then you can be sure it will be fixed.

Default-user

It should be easy to replicate but you will need a touch windows screen. (Finger not stylus). Thanks, great to hear.

ThemeFusion

We’ll research it and figure out the best course of action. Thanks

  • Has been a member for 1-2 years

Hello Great theme :) I was just wondering how to add current date (dynamic date so that it will change accordingly) in place of phone number (in the header section).

ThemeFusion

Hey :)

Thanks for comments! Hmmm, thats not a built in feature so you would need to customize that to happen. Although its a great idea and I’ll discuss if with Muhammad.

Thanks!

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :) – Please Read For Support

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

……………………………………………………………………………………………………

Why do we use our own support forum?

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer quickly & efficiently since we only have to respond in one avenue

……………………………………………………………………………………………………

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Has been a member for 0-1 years

The Avada | Responsive Multi-Purpose Theme looks like a great theme with good support and design flexibility.

I would like to see what other website designers have done on their sites with the Avada theme. Do you have a list of website links or a portfolio page that features live sites based on Avada? :bigsmile:

ThemeFusion

We do have some that we can give out that we’ve had permission from the user. ANd we are going to make a gallery at some point.

http://lightformstudios.com http://fashcamcreative.com http://jlrecruitment.com.sg/web/ http://epixelmedia.com
  • Has been a member for 1-2 years

Hi. Bought your theme recently. But i am getting huge differences in downloaded files compared to your given information. Heres showing 5 header options in your Demo. But i am not getting any of them. Please tell me how to get them. Thanks

ThemeFusion

Header options are all in theme options on header tab. For further support, please signup at our forum and post there. You will need to verify the purchase.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hello! Awesome Theme – It looks great!

Im asking from a friend:

Is it possible to remove the SPACE between the start of the text in “full widge” mode? and the bottom of the text?

Picture to display:

Original: http://img823.imageshack.us/img823/7434/ri38.png

Space that needs to be removed: http://img89.imageshack.us/img89/2047/93d2.png

// Thanks

ThemeFusion

Yes you can adjust those spaces. Use the separator shortcode and insert a negative value.

If you need further assistance with that, signup and post on our forum and we can take care of it for you :)

CLICK HERE FOR SUPPORT INFORMATION.

Thanks!

by
by
by
by
by
by