9068 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi, ive sent a few messages to th esuppor tforum and i dont really know really where to get help from, i have had no reply, can you tell what to do and where to go to get help

regards

jorge

ThemeFusion

Hey Jorge :)

Our support forum is where to get help. Response time can take up to 24 hours but is usually much faster than that. Where did you post?

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Is it possible to download an older version of this theme? I think I have an install where someone has modified the parent theme, and I would like to compare an archive copy to what I have to see if this is the case.

I am looking for version 2.1.0

ThemeFusion

Hey :)

Unfortunately no, Themeforest only keeps the latest build for downloads. Is there something specific you are wanting to know about? We might be able to answer it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
olegmar Purchased

Hi, what plugin would you recommend from hackers to be friendly with your theme? thanks

ThemeFusion

Hey :)

I’ve honestly not heard of a plugin like this, but I did find this in a google search, http://wordpress.org/plugins/secure-wordpress/

  • Has been a member for 0-1 years

Hello ThemeFusion.

I love justified alignment. Is there any way to do this with the tagline-boxes and, person boxes, etc???

I read a past comment where you recommended to input this CSS Code, for content boxes

content-boxes .col{text-align:justify;}

It works for content boxes, but whenever I try to do the same with tagline-boxes nothing happens.

Thanks in advance.

ThemeFusion

Hey :)

That CSS code is for the content boxes, it would need to call the tagline box instead. We can help you with that on our forum, signup there and post a new topic and include your URL and what you want to do and we can get you the CSS.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I have an issue after activating Avada where the menu does not appear even I created many menu pages. I imported the XML file and I get everything but the menu. Please help me. Thank you.

ThemeFusion

You can use a full width rev or layer slider, but it will not also be a full height, meaning its a fixed height. Right now none of those sliders have a full screen option. We are planning on making our own though very soon.

Thanks!

ThemeFusion

Hey :)

Ignore the above post, it was not meant for you!

Sure we can help with this issue but need you to post on our support forum so we can see your sit and get login information as well.

Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

CLICK HERE FOR SUPPORT INFORMATION.

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

Is it possible to place a full-screen image slider on the homepage, right under the header? Something that automatically crops and centers images. Does any of the included sliders do that?

Thanks

ThemeFusion

Hey :)

Im not sure what you mean by the first question about adding text as list using shortcodes. You can enter a rev slider on any page via the page options box or via the generated shortcode.

The styles should work for rev slider though, you can use any of eh built in ones or build your own.

if that is not working for you, please make sure you are running hte latest version of Avada. Then if the issue continues, signup and post on our support forum so we can take a look.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

Default-user

Hi,

I meant, is it possible to set a slider height to 100% so that it fills the page (and automatically crops the slider to fit), instead of a fixed height?

Thanks

ThemeFusion

Sorry that response above was not meant for you! The comment reply boxes were messed up here.

For your question, there is not a full screen slider option. The layer or rev slider do not offer that. But we are planning on building one ourselves soon.

Thanks!

Default-user

In the meanwhile, do you know if there is a 3rd party fullscreen slider plugin, even paid, to integrate successfully in the theme to show it in the homepage?

Thanks

Default-user

By the way, I discovered the Revolution Slider you offer in the package, in its version 3.0 released in June offers a fullscreen slider.. Can it be updated?

Thanks

ThemeFusion

We’ve not used a fullscreen slider like that so I cant say for sure. And yes ,we include the latest slider plugins when we update the theme and its coming in about 2 weeks. All future updates are free for users who have bought the theme.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, About the revolution slider can I Add text as list (using short code) see screenshot:http://prntscr.com/1iqg2d I cant change the css file inside the slide ? why? thx

ThemeFusion

Hey :)

Im not sure what you mean by adding text as list using shortcodes. You can add a rev slider to any page using page options or via shortcodes.

The CSS styles should work for rev slider, please make sure you are using the latest version of Avada v3.0.1.

If the issue persists, please post this up on our support forum. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

CLICK HERE FOR SUPPORT INFORMATION.

Thank you!

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 1-2 years

Hi, This is a very competent theme for sure. No offence intended but, how does this theme fare in terms of site loading speed and performance. Do you know of any major traffic receiving site that use this theme. I have a blog that gets 10K hits and I have not even started optimization. Please let me know

ThemeFusion

Its very good, just view our demo. We get a lot more hits on our demo than that, its a ridiculously high number. Check our google page speeds, which is 86/100, very good. And that is with all our demo content and all features enabled. Users can disable sliders if they are not using them which makes it even faster.

  • Bought between 1 and 9 items
  • Europe
  • Has been a member for 2-3 years

Presale question: Plugin “Advanced Custom Fields” is it compatible with your Portfolio ?

ThemeFusion

We’ve not tried that one and I’ve never heard any user bring it up with issues so I can only assume some are using it. But I cant confirm yes or no. I’ll add it to our list to check in the future.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi are there any widgets included for Users to Post Reviews with pictures. If not which widget would i use for this.

ThemeFusion

There is not a built-in feature for that. You would need to find a plugin that offers that functionality. I’ve not used one so I cant say off the top of my head, but Im sure there are some out there. Check out this google search, https://www.google.com/search?client=safari&rls=en&q=Users+to+Post+Reviews+plugin&ie=UTF-8&oe=UTF-8

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I want to have differents category page (as blog, for example one page for sport, one page for movie, etc), with the Large Alternate template for blog.. is it possible using the shortcode “blog” inside of each page? I’m asking because I saw that in the shortcode blog -> blog_layout “Large or Medium” thanks

ThemeFusion

Hey :)

Right now in current build it only takes large or medium, but thats already been changed and is being included in our next release. You can choose from any of our 6 blog layouts and have as many blog pages as you’d like! Coming in about 2 weeks or so, and will be free to anyone who has bought the theme

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain

Hi people!

I’m thinking to buy this theme but I have a question: Is possible to assign “h1” or “h2” tag to caption text of slider? I think that actually it is a div class and I’m not sure if it’s a best practice for the SEO of the site.

Thanks!

ThemeFusion

Yes you can do that with the revolution or layer slider, no problem ;)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Please help me – I have been trying to access Avada support for more than a month. The only response i have received is from Evato – who sent me here. Here is what happens: I am on the sign-in page at: http://theme-fusion.com/wp-login.php Theme-fusion is you, correct? When I try to access the support forum it prompts me to a WordPress sign-in that doesn’t recognize my username and password. I have asked repeatedly for a password – and no one has responded – NEVER! When I click ‘register’ it says the email has already been registered. Please help. Thank you, Duane Bousfield dbousfield@earthlink.net
ThemeFusion

Wow a full month! I wish you would of emailed us or posted here. The difference is THemeforest does not provide support for any themes, its up to the individual author to provide support. All our info is included in our documentation and “ead me first” file.

See below …

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

Default-user

Envato sent me to you – after 3 emails…Where do i get support for Avada them?

Default-user

Where is Avada support?

Default-user

I have requested a forgot password since May – NO REPLY.

Default-user

HOW DO I GET INTO AVADA SUPPORT?

Default-user

THEY DON”T REPLY TO ME AND THERE IS NO WAY IN?

Default-user

PLEASE CONTACT ME!!!!!!

Default-user

I keep getting the run around Envato says go to Themeforest, now you tell me to go to Avada who has oviously not responded to anything…. What’s up?

ThemeFusion

Hi :)

Im sorry for your frustration but you are sorely misinformed.

Nobody is giving you the run around, and we’ve already given you the links you need. I dont understand why you are not able to use them.

PLEASE READ THE INFO BELOW

Themeforest DOES NOT provide support for the theme, we do the author. And we post it here in the comments every single day, we include it in the READ ME FIRST file and we include it in our docs. Oh and its also in the “Support” tab that shows up at the top of our item page. There really isnt much else we can do.

I already posted the info above in my other comment.

Please follow the steps in the video tutorial to signup for the forum. We have dozens of new users signup a day.

Please Read The Info Below We’ve Already Given You

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

When you signup at our you get emailed a password. Please check your spam folder if you do not have it. If you do not have the password. Then please email me your forum username (Theme-fusion forum, NOT themeforest) and I will gladly setup your account for you.

To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.

http://themeforest.net/user/ThemeFusion

Thanks!

ThemeFusion

Actually, please jsut email me your theme-fusion forum username and your purchase code from your license certificate

To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.

http://themeforest.net/user/ThemeFusion

Thanks! .

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Does this them allow you lock the menu at the top of the screen as you scroll down?

Also does this work with megamenu plugin?

Thx

ThemeFusion

The theme currently does not have a “sticky header” but we’ve added it on our end and are including it in our upcoming update in about 2 weeks which is free to anyone who has bought the theme.

We recommend using Ubermnu with Avada as we have built in compatibility.

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :) – Please Read For Support

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

……………………………………………………………………………………………………

Why do we use our own support forum?

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer quickly & efficiently since we only have to respond in one avenue

……………………………………………………………………………………………………

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Bit of a novice here but do you think I could produce a site like www.theopen.com using this theme?

ThemeFusion

Hey :)

Well, that site is very different from Avada. The styles/setup/slider are different. WE offer many customizations via theme options and shortcodes, but to get a site like that would require additional coding

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :) – Please Read For Support

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

……………………………………………………………………………………………………

Why do we use our own support forum?

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer quickly & efficiently since we only have to respond in one avenue

……………………………………………………………………………………………………

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I’m on the brink of purchasing this theme, most excellent indeed and support seems to be very good. One question; is it possible to use the Woocommerce plugin with the theme without too much trouble? I´m fairly able to make most code changes myself, I´ve made custom designs and changes to various wp-themes in the past, but never used an ecommerce plugin for a client, so I don´t know beforehand how difficult it´s gonna be. Any thoughts?

ThemeFusion

Yes Woocommerce will work with Avada. Right now in the current version there are no extra design styles for woo, but in our upcoming release there is full design integration. All future updates are 100% free once you buy the theme ;)

Default-user

Thanks for the answer :)

ThemeFusion

You’re welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

When I try to sign-in at: http://theme-fusion.com/wp-login.php it prompts me to a WordPress sign-in that doesn’t recognize my username and password. I have asked, since May, for a password – and no one has responded – NEVER! When I click ‘register’ it says the email has already been registered. Themereplied: “Themeforest does not provide support for any themes, its up to the individual author to provide support” Avada, ‘Themefusion’? the ‘individual author’ is not responding. How do I get Avada ‘Themefusion’ to respond? (I’m sending this again – to get an email confirmation.)

ThemeFusion

Yes the forum is BBpress so it does take you to a WP signin. The username and password you use there is the one you used when you signed up at our support forum.

Please see my other comment above, it has everything you need.

And yes Im Themefusion the individual author and I am responding. If an issue comes up, all you need to do is post a comment here on the item page and its answered in at least 12 hours. No need to wait so long.

ThemeFusion

Honestly the issue is you are confused about Themeforest and Theme-fusion. Themeforest is the marketplace where you buy the theme, they do not provide any level of support.

To get support, you need to signup at Theme-fusions’ support forum. All the links are the ones I already gave, but here goes again.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Watch The Forum Video Tutorial Here

Click Here To Create A Free Account

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

ThemeFusion

Actually, please jsut email me your theme-fusion forum username and your purchase code from your license certificate

To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.

http://themeforest.net/user/ThemeFusion

Thanks! .

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there, I have two questions before I purchase: 1) is there a drop down menu functionality within a page? ie not in not as part of the main menu. 2) I note that images etc can be included in the accordions – what about links? Thanks! Gin

ThemeFusion

Hey :)

1. You can use the side navigation page and it has parent/child levels

2. Yes you can put links in accordions as well as some other shortcodes

Thanks!

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