10680 comments found

Raldy Purchased

Hi, I just downloaded this Theme, I just want to know what is the file that I am looking for to upload to wordpress,

Thanks

ThemeFusion

Hey :)

Its the “Avada.zip” file. Check out our docs on what all is included and how to install. http://theme-fusion.com/avada-documentation/#install

If you have further questions, signup and post on our support forum and we can help you out :) Create a free account there, then create a new topic with your questions and we will be with you promptly.

CLICK HERE FOR SUPPORT INFORMATION.

Thank you!

Hi

I see that all your blog posts are the same format. Is it possible to build the post with shortcodes as you have done for the pages ?

ThemeFusion

Hmmm, what do you mean all same format? There are 6 different blog layouts.

You can insert shortcodes into bog posts, you can put anything you wish into the post content field and it will show up in the single blog post page.

jimmy-george

Hmmm… let me see if I had a brain fart while writing that

ThemeFusion

Let me know :)

Hi There, Great new features! However, It seems that your demo is not working very well on Google Chrome. Did you noticed that? Safari seems fine.

ThemeFusion

Hey :)

Yes Im very sorry, we’ve had a server crash today. We’re working on it as quickly as we can. It will be back up shortly, keep checking!

Default-user

Thanks :), Also quick questions, when you share post via Google + using Social Sharing Box, the article is being bookmarked on Google instead of shared. Could you test this feature please? Thanks

ThemeFusion

Forum is back up and running!

Yes we’ll check it out today, thanks!

Hi, 1) After purchasing will I be able to test the theme on a local machine ? 2) I have the domains www.example.in and www.example.com I am planning to serve same website content (files) for both the domains.Will there be any issue in doing so with the avada theme? Thanks,

I would like to purchase the avada theme. Please clarify the below
ThemeFusion

Hey :)

1. Yes as long as you have a local server setup,

2. You can do that

Thanks!

Hi, 1) After purchasing will I be able to test the theme on a local machine ? 2) I have the domains www.example.in and www.example.com I am planning to serve same website content (files) for both the domains.Will there be any issue in doing so with the avada theme? Thanks,

I would like to purchase the avada theme. Please clarify the below
ThemeFusion

Duplicate post, see my above answer :)

Thank You For Last Update!

Guys – It’s Great Work!

LOve Avada!
ThemeFusion

Woo Hoo! thank you for the comments. Please dont forget to rate Avada for us on your downloads tab.

Thanks!

Default-user

Already Done – 5 stars

ThemeFusion

Thank you!

CompleXz Purchased

Hi guys.

Lovely theme!

Logo is not showing on mobiles or tablets with Avada 3.1

Logo is fine in normal pc and mac browsers.

ThemeFusion

Hey :)

You probably need to insert a retina logo in theme options on the header tab. Are you mobile devices retina/high resolution?

See our docs on retina and the logo section, http://theme-fusion.com/avada-documentation/#retina

If the issue persists, please post this up on our support forum. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

CLICK HERE FOR SUPPORT INFORMATION.

Thank you!

Default-user
CompleXz Purchased

Problem now fixed. :) Thanks for the help.

ThemeFusion

Welcome :)

UlkaMedia Purchased

Hi,

Hopefully you can answer a few queries regarding the use of this theme please…

1. When using a 1/4 column the button in the Promotion Boxes appears at the top on desktop browsers…is it possible to move location of the link button?

2. Again, when using a side panel (1/4 or 1/3 column) the Counter Box doesn’t fill correctly, can this be fixed?

Examples of both these issues can be viewed at http://my.east-ayrshire.gov.uk/activeschoolsnew/about

3. Where do I find the 404 Error Page to edit the page links?

4. Again with the 404 Error Page, the arrow icons have not changed colour with the skin…how do I fix this?

5. When creating sidebars, is there a widget to display a single image or stack of images in a column?

Thanks

ThemeFusion

Hey :)

1. Yes its possible, please post up on our forum and include your site URL with question

2. The counter boxes use js and do not scale based on column size, they are best used 4 in one row and without columns

3. There is no page tempalte, create a menu and assign it to the “404 page” menu.

4. I’ve not seen this one, they should change. Please signup and post on our forum

5. You can use the text widget and insert the images with img src

Thanks and see you on the forum!

jamespaxi Purchased

Hi, the theme is amazing!

I’m having a little problem with the Twitter Widget. It’s causing a Javascript error, which is making the page fail.

These are the errors I’m getting:
  • Uncaught TypeError: Object [object Object] has no method ‘prettyPhoto’
  • Uncaught TypeError: Object [object Object] has no method ‘fitVids’

In the meanwhile I’m looking for another Widget to use… help would be great. Thanks! :)

ThemeFusion

Hey :)

Hmmm, please sign up and post on our support forum so we can take a deeper look. Also, what version of Avada are you using?

Is it just me? But the menu on mobile repeating twice. If I have two menu set-up, it’ll appear 4 on mobile mode. Eg: Set: ‘Home’ and ‘Blog’ the mobile meu will show ‘Home’, ‘Blog’, ‘Home’, ‘Blog’

ThemeFusion

Yep its repeating twice, and is being fixed right away! Small update coming in 1-3 days.

Is the support forum having issues? I can’t access it….

ThemeFusion

Yes it is, our server went down. We are fixing it now, thanks for your patience!

Default-user

OK, I thought it was on my end. :)

ThemeFusion

Its back up now, sorry! We are going to probably be moving it as well for a backup so it might go down periodically later on.

I had earlier asked for Style support for Gravity form & you said it will be added in next release.

This release its there. Does demo website show these style options or shows gravity form on any page. Just want to check once before I hit “Purchase”

Thank you !

ThemeFusion

Hey :)

Yes its added, and we do not have it on our live demo because then users think the plugin is included and its not.

It looks identical to our contact form, and users the dropdowns from the woocommerce pages where we can.

Hope this helps!

GoranSky Purchased
Greetings, is there a way to close up the gap, on portfolio pages, between the title and the slider above, and between the content and the footer of the page, if we are not using related portfolio posts? Here is a screen shot to show you what I mean. http://bit.ly/150oCOX

(P.S) I tried to bring the title up higher, by using margin-top, but the title starts hiding before it hits the slider.

Thanks!

ThemeFusion

Hey :)

Yes its possible, it does require some CSS so if you pot up on our forum and include your site URL we can inspect those areas for you and give you the CSS.

Point out the exact areas you want on the page URL you give. No problem!

Bluewade Purchased

Hi there,

I just found out the compatible problem of my website while opening in different browsers.

My website: http://www.milanmosaic.com

In Google chrome browser, everything is fine so far.

In IE 8, the slider (Flexslider) can not be showed. Also, the content font is obviously not right.

In firefox, you will find a big space on the top of main menu. Also the position “Home” on the menu is wrong.

Please help check and advise how to solve this problem.

Thanks a lot.

Bruce

ThemeFusion

Hey Bruce :)

Looks like you have some styling issues going on there. Have yo removed any custom CSS you applied to test it out?

We can take a look at this on our forum. Please signup and post up your details with your site URL.

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Click Here To Create A Free Account & Watch Video Tutorial

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

Default-user
Bluewade Purchased

Hi,

I already posted up my problem in your forum. Look forward to hearing from you soon.

I don’t know HTML, CSS etc. So it is better that you tell me exact steps to solve it.

Regards,

Bruce

ThemeFusion

Yes we certainly will, we need to see the site and inspect it. Forum response time is about 24 hours right now so make sure to not reply until we get to it or it throws it back to the beginning of the que.

You should have a reply already, if not one is coming today!

Showing duplicate Header after enabling the sticky header option…and it is not at all working

http://theme-fusion.com/wp-content/uploads/2013/08/duplicate.jpg

I cleared page,browser cache.

I posted it in forum…no proper response for one post and no reply to other post…..Don’t say first come first service….I checked other posts….may be unknowingly it happend….please respond there or reply here

I gave credentials also please login and check if possible

ThemeFusion

Screenshot is there and I had 4 people verify how it looks. Its correct

Please be patient with support, we just released a new update and response time can normally take up to 24 hours. Be patient and do not reply until we get to it.

And posting here in the comments only slows us down more, we are the same people to answer here as well.

Default-user

yeah you provided screenshot after my request…...ok no problem,Thanks

ThemeFusion

It was uploaded first time too, but only was showing to admins for some reason.

Hello Everyone :) – Please Read For Support

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

……………………………………………………………………………………………………

Why do we use our own support forum?

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer quickly & efficiently since we only have to respond in one avenue

……………………………………………………………………………………………………

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Click Here To Create A Free Account & Watch Video Tutorial

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

Hello Everyone :) – Please Read For Support

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

……………………………………………………………………………………………………

Why do we use our own support forum?

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer quickly & efficiently since we only have to respond in one avenue

……………………………………………………………………………………………………

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Click Here To Create A Free Account & Watch Video Tutorial

Click Here To See How To Find Your Purchase Code

Please See Our General Guidelines & Support Policy

Check Our KnowledgeBase

Thank you, we look forward to serving you!

goldcreek Purchased

Hello, question my site is not showing up accurately in Google Chrome! can you please help!

www.goldcreek.org

Thanks!

ps. Great theme btw!

ThemeFusion

Hey :)

Site looks normal to me, please clear your browser cache from chrome.

If the issue persists, please post this up on our support forum and include exactly what looks bad in chrome so we know what you are referring to.. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

CLICK HERE FOR SUPPORT INFORMATION.

Thank you!

Hello, I cannot get the automatic top menu I got with top pages menu with its subpages. I would like to avoid to rebuild my total menu manually. How can I do that please ? Many thanks by advance.

ThemeFusion

Hmmm, Im not entirely sure what you are asking. Go to menu section and select your menus for each section of the site.

We would need to see this and view your site and admin. Please post this on our forum, that is where we handle all support. We can only answer pre sales questions here usually.

Thanks!

mandiaye Purchased

Hi Im just updated the last wonderful Avada theme, I’m using it for my shop website and I need just a little thing :

- the grey background image for your products like in the demo

Thank U

ThemeFusion

What method are you using for translation? Translation files are not updated for woocommerce because they are user contributions.

Default-user
mandiaye Purchased

Im not using a translation and some pages work well

ThemeFusion

Hmm,can you please signup and post on our support forum so we can take a deeper look?

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