10279 comments found

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :)

All Support Is Handled On Our Forum, See Links Below.
Pre-Sales Questions Are Handled Here In The Comments

……………………………………………………………………………………………………………

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Switzerland

Hi, I would like to change the speed of the Testimonial’s slider, how do I do ?

Thanks

ThemeFusion

Easily :) Go to theme options and click on the extra tab. You will see it there.

Also, be sure to signup at out support forum for further support.

Click Here To Create A Forum Account & Get Free Support

Default-user

thank you !

ThemeFusion

You’re welcome :)

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 6-7 years
  • United States

BEST THEME EVER!!!

ThemeFusion

Woo hoo! Love to hear that ;) Im happy that you are happy!

ThemeFusion

Oh, and please dont forget to rate it for us on your downloads tab!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
RuneSl Purchased

Our Logo in the header and the slideshows (layserslider) don’t appear in the mobile mode?

ThemeFusion

You are most likely viewing it on a retinas device, please make sure to upload a retina logo in theme options on the header tab.

See our docs, the section titled “Other Images Such As Logos and Favicons”

http://theme-fusion.com/avada-documentation/Avada_Docs.html#retina
Default-user
RuneSl Purchased

I’m not using an apple-device with retina? And what about the slider? there is a kind of “broken icon”. I think my device can’t load the images?

ThemeFusion

Its hard to say without seeing your live site and being able to login. Lets do this …

Signup and please post a new topic on our support forum. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

Click Here To Create A Forum Account & Get Free Support

Thanks and see you on the forum!

Default-user
RuneSl Purchased

I’ve solved the problem this morning. I had to do a few changes to my layerslider global settings and remove a fallback image which did not exist on the server anymore :/ That was the reason for the “broken icon”

ThemeFusion

Ah that makes sense, fantastic! Glad its all worked out. If anything else comes up, post up on our forum and we will be with your promptly.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Well I was going to check your FAQ or ask a question in the support forum, it says my purchase code has already been used.. so I guess I’ll ask it here..

On my gallery pages, the light box is no longer working and I’m not sure why: jazzcarwash.com/auto-gallery-photos-new/

Any thoughts?

ThemeFusion

Hey :)

Can you please email us your purchase code so I can check this? We need to get you setup on the forum.

To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.

http://themeforest.net/user/ThemeFusion

For your question, its hard to say without being able to login and check. If you recently installed new plugins, please disable them first.

If the issue persists, please post this up on our support forum. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

Thanks!

Default-user

Thanks ThemeFusion, I will try there.

ThemeFusion

Let us know if you still have issues, thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
geobec Purchased

Hello ThemeFusion,

it seems I am not able to access the forums at the moment. Is it possible to add links to the copyright bar, and if so, how?

Thank You in advance!

ThemeFusion

Hey!

What issue is the forum giving you? It should be up and running. If its a purchase code issue, please email us your code.

Yes you can add links in copyright bar, go to theme options and click on footer tab. You can add any content with HTML markup there. A link looks like this …

<a href="http://wordpress.org">WordPress</a>
Default-user
geobec Purchased

Thank You for the response!

I should have specified that I would like the links to appear on the right side of the copyright bar instead of the social icons – is that possible?

ThemeFusion

Oh I see, yes it is possible but is a CSS customization. Signup and post your inquiry on the forum and they should be able to guide you. Be sure to include your site URL too.

THanks!

Default-user
geobec Purchased

Thank You!

ThemeFusion

Welcome :)

Default-user
geobec Purchased

I posted a request in the forums and was informed this is outside the scope of support :-(

ThemeFusion

Link to thread? I’ll take a look!

ThemeFusion

Thanks, will reply soon :)

  • Bought between 50 and 99 items
  • Germany
  • Has been a member for 1-2 years

Hi! Where can i change the background color (+font Color) of the individual sidebar?

Thank you very much. Avada is a really good Theme – thank you.

ThemeFusion

Hey!

There is only one global option for sidebar color, its in theme options on sidebar tab.

But if you use change background colors per page or post, or insert an image per page, the sidebar will pick up the background color or be transparent so the image shows through.

Also, you can target each individual sidebar per page by using CSS and targeting the page id. If you need help with that, signup and post on our forum,

Click Here To Create A Forum Account & Get Free Support

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, I want all my inner pages displayed with a left sidebar without entering to each page and choose the left sidebar option how can I do it from the general option? How I make the left sidebar defult option? thx

ThemeFusion

Hey!

There is a default sidebar option in theme options on the general tab, and also a blog option for sidebar on the blog tab. Set those there. But please note, it will only take effect for new pages or posts. If you already have pages or posts made, and a different option was chose, then you have to set it individually per page/post. That has to be that way ,if not then users would not be able to customize sidebar location per page/post.

Hope that helps! If you have further questions, signup and post on our support forum where we are handling support. Create a free account there, then create a new topic with your questions and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

Thank you, we look forward to serving you!

Default-user

thx

ThemeFusion

You’re welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. I am running Avada on a test site www.lindaparkinsonhardman.me and all is fine except when I test on IE7. The site slows to a virtual standstill and shows error messages. An unresponsive script message pops up and eventually the home page loads. I’ve tested the Avada demo on theme fusion on the same browser and machine and the same problem occurs.

ThemeFusion

Hey :)

Im very sorry to say, but the theme does not support IE7, actually none of them do here. TF requirements are only for IE8 and up.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Best theme I’ve ever purchased!!

Question: How do I add more featured images to a portfolio post. Max is 5 right now. I would like to at least post 10-12 featured images.

Talk soon,

e

ThemeFusion

Thank you very much for the comments :)

You can do that in theme options, go to the “slideshows” tab and look for the “post slideshows images” setting. It defaults to 5 but you can have as many as you need.

Thanks!

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :)

All Support Is Handled On Our Forum, See Links Below.
Pre-Sales Questions Are Handled Here In The Comments

……………………………………………………………………………………………………………

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :)

All Support Is Handled On Our Forum, See Links Below.
Pre-Sales Questions Are Handled Here In The Comments

……………………………………………………………………………………………………………

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, the theme is great, but the main menu bar is disappeared after I scroll down on my iPhone and Android phone (Safarii and Chrome), could you fix this please?

Default-user

submitted the problem to forum just now.

ThemeFusion

Hey!

Check our FAQ section, see this thread. http://theme-fusion.com/forums/topic/avada-3-1-1-missing-mobile-menu-with-header-4-5/

Once you check that out, post back a reply in your thread saying it’s fixed, or if you need additional help make sure to tell them you saw that thread.

Thanks!

  • Has been a member for 1-2 years

Hi,

I am trying to upload a custom header to my site: www.Revisalife.com, but the only choice for a header seems to be the logo spot, which shrinks my header down to a smaller size than the content width, no matter how big I make my header…

    1. How do I change the logo width to the site content width 940px?
  • 2. Or how can I upload a custom header that is content width to my AVADA theme?
  • 3. My Avada template didn’t come with an XML file. Is that the same as the Child theme? What is a child theme? I googled it but still dont understand. It doesn’t seem to be different..?
  • I have tried the forum, however my downloads and purchase codes for both templates are missing from your site under ‘downloads’, I’ve sent in support tickets, but no answer, this has been an issue for over six months. Please help me!

ThemeFusion

Hey!

We can assist you with these questions on our support forum. See the links below.

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi TF-Team,

after update to avada 3.1 I use Header 4 and see on my Website on top a green line. I think its the line for email or so… how can i enable the green line?

thx

ThemeFusion

Hey!

most likely you need to set your options for header left and header right. go to theme options and click on the header tab, below the header types are options to set what displays in those sections. You need to select something to show. And then also inout your contact info/email into the correct field.

If the issue persists, please post this up on our support forum. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

Thank you, we look forward to serving you!

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :)

All Support Is Handled On Our Forum, See Links Below.
Pre-Sales Questions Are Handled Here In The Comments

……………………………………………………………………………………………………………

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I thought I saw that you’d added 2 new elements in the recent updates – but now I can’t remember where i saw that. Do they already have pages showing them in the Avada demo. If so could you tell me the names of them. Sorry for forgetting where i saw this! I am enjoying using this theme so much that I don’t want to miss any of it’s new features!

ThemeFusion

Hey :)

You can view our full changelog at the bottom of our item page, look for the most recent update. It shows you line for line what has changed. We do add new stuff to the demo, but its much easier to view the changelog, some stuff you may not notice on the demo, its more backend option stuff.

Thanks!

Default-user

Thanks! Avada is so terrific – But with so many features it could be easy to miss something new. It would be helpful & great if when you do add a new feature that has it’s own “demo page” and is under the features or shortcodes nav- if you’d put the word (new) to the right of the link. That way we would never miss the chance to be even MORE delighted with this theme!

ThemeFusion

Thanks for the feedback, we will take that into consideration for our next updates.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello,

Is there a way to activate the prettyphoto lightbox by clicking on a link from an image carousel?

Any and all help would be greatly appreciated. Thank you!

ThemeFusion

Hey!

Yes this is a new option in v3.1 and higher, see our shortcode docs here. Just select lightbox=”yes”

http://theme-fusion.com/avada-shortcodes/#icarousel
  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

hi, i have purchased the theme and downloaded it – when i go to import dummy content, there is no xml file in the contents. Please help!

Stu

ThemeFusion

Hey Stu :)

Themeforest has changed how files are downloaded now. Make sure you are downloading the “main files” from your downloads tab. It now gives you the option to download “main files” or “installable wordpress theme”. You need to download “main files” to get our full package with documentation, XML file, psds, etc. Thanks, if you have any further questions, signup at our forum and post a new topic!

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

sorry guys, forget that last one, looking in wrong file…

ThemeFusion

No worries :)

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