10645 comments found

Hi! I just have a quick question before purchase. Is there a version of BuddyPress that will function with Avada? I’ve heard that BuddyPress is compatible with all WP themes, however saw posts around the web stating otherwise. Thanks!

ThemeFusion

Hey!

From what our users tell us BuddyPress does work with Avada, we’ve not tested it yet ourselves as there has not been many requests. BUt a user a week or two ago commented here saying it works nicely. We’ve not heard anything else saying it does not work.

Default-user

Perfect, thanks!

ThemeFusion

No problem

Hi, This is my SECOND attempt through this comment section – out of sheer frustation… Please READ THIS: I HAVE BEEN TRYING TO GET INTO THE SUPPORT FORUM FOR FOUR MONTHS NOW!!! My PURCHASE code is MISSING on the Themeforest site, as well as my download links!!! I have been asking why for months, no answer?? I had already entered it into the forum when I first bought AVADA last year. It is now a year later and when the forum was redesigned, I had to make a NEW ACCOUNT and RE_ENTER my purchase code (which I assumed would stay on your site)... When I went to look for my purchase code, it was gone, as well as my downloads – and I have purchase TWO Templates, WP Store and AVADA!.. I have submitted four SUPPORT tickets and I keep getting referred to the FORUM, which I cannot access! Please give me a REAL ANSWER with my customer code so that I can get support. I am a repeat customer and I am getting the total run-around. PLEASE ADVISE!! It is ridiculously impossible to get support support without that purchase code number -> which is inconveniently missing form your website! Thank you.

ThemeFusion

Hi :)

This is the first time you have posted a comment here on our item page so Im not sure where you have been posting or looking for four months.

Please understand that your username “Dantebella” does not have your purchased badge next to it. That menas that Themeforest is saying you have not bought Avada from Themeforest.

This has nothing to do with us (ThemeFusion) or Avada, it has everything to do with Themeforest and your Themeforest account.

If what you are saying is true, then you need to contact Themeforest and have them resolve your account issue.

You need to contact them through their support ticket system, see this link below. On the right hand side is a “open a ticket” button. Click that and send them a ticket and explain what is going on.

Although from my experience, the Purchased badge never goes away from your account. It will always show if you have bought the theme. Are you sure you did not buy it from another account?

Please contact Themeforest support to handle this, we are just teh author and do not have any control over any of those things.

http://support.envato.com
Default-user

Thank you! You are the first real person to even answer me. I am at my wits end. I just want to be able to use the product properly and am getting zero answers until now.

I have submitted many support tickets to Theme Forest and they keep telling me to register on the forum and do not reply to their email – so zero contact.. ;/ sigh.

ThemeFusion

The problem, is you have not purchased avada on your “dantebella” account. Notice by other users names her in the comments, it says “PURCHASED” next to it. Yours does not.

If you bought avada from Themeforest, then you need to contact them with that user account you bought it with.

That and very wrong of you, bought the theme and when we will choose the color does not have the dark version, deception.

ThemeFusion

Hi James,

You do realize that the theme would not be for sale if what you said is true, right? Of course it works, and it works for all of our users.

Simply select “dark” from the dropdown on styling tab and then save it.

If you have further questions, signup and post on our support forum where we are handling support. Create a free account there, then create a new topic with your questions and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

Thank you, we look forward to serving you!

Is there any way that I can create a filterable portfolio gallery which when the user clicks on an item it goes straight to an external link rather than a dedicated portfolio page on my site?

ThemeFusion

Hey!

Yes you can enter a custom link for the “link icon” so that when they click it, it goes to a different URL instead of the single post page :)

Default-user

Amazing, thank you so much for your swift and helpful response.

ThemeFusion

You are most welcome :)

Hi! We bought the Avada theme some months ago. Did not use it then after some testing. Now we want to start over but the theme requests to be paid for again? We already did that in april this year…

Please help!

Thanks

Jur

Default-user

I do have a purchase code. Should I insert this code somewhere?

Default-user

Sorry… just found out that this is just a line of code in the pages. All fixed now. You got me there… ;-)

ThemeFusion

Yep thats it :) Awesome, thanks!

Follow our video tutorial for signing up at our forum

http://theme-fusion.com/register/

Hello,

I would like to know how to change the url of the link “read more” on my article blog page.

The thing is that the full articles are on an other website and on my website, I would like juste to give a little summery/preview of the article and when the user click on “Read more”, he could the the full article on the other website.

Thanks for your answer.

ThemeFusion

Hey!

This can be done but you need to customize the PHP file. You can signup and post on our support forum and get some direction.

Click Here To Create A Forum Account & Get Free Support

Thanks

3lb3b0 Purchased

Shortcodes not working

Help me please

ThemeFusion

Can you give us more information please?

The best thing to do is to signup and post a topic on our support forum, you will get hands on support.

If the issue persists, please post this up on our support forum. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hello Everyone :)

All Support Is Handled On Our Forum, See Links Below.
Pre-Sales Questions Are Handled Here In The Comments

……………………………………………………………………………………………………………

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

I have a problem with the view of logo in the smarthphone layer.

this is the link www.sicilianflavors.com

ThemeFusion

Hey!

CAn you please signup and post on our support forum and explain exactly what the issue is.

Click Here To Create A Forum Account & Get Free Support

Also, make suer you have a retina logo uploaded in theme options on the header tab. See this FAQ, http://theme-fusion.com/forums/topic/logo-missing-on-desktop-browsers/

Hello, my customer has problems with the administration of the site. To many options make him calling me all the time. I know this is a well known wordpress issue but you use a lot of additional options when editing a site. Is it possible to reduce the vast amout of options? I dont start talking about the shortcodes – simple customers cant us the codes, but I have to let them in to make the side look like it shoud. Looks like code insted of WYSIWYG text. I think this options are too much for each site: Slider Options: Slider Type Select LayerSlider Select FlexSlider Select ThemeFusion Slider Select Revolution Slider Select Elastic Slider Slider Fallback Image Page options: Page: Full Width Page: Sidebar Position Portfolio options: Portfolio: Excerpt Length Portfolio: Full Width Portfolio: Sidebar Position Portfolio Type Choose what portfolio category you want to display on this page. Leave blank for all categories. Show Portfolio Filters Background options: Layout Following options only work in boxed mode: Background Image Background Color (Hex Code) 100% Background Image Background Repeat Following options work in boxed and wide mode: Background Image Background Color (Hex Code) 100% Background Image Background Repeat Header background options: Background Image Background Color (Hex Code) 100% Background Image Background Repeat Page title bar options: Page Title Bar Page Title Bar Text Page Title Bar Background Page Title Bar Background Retina Page Title Bar Background Color (Hex Code) 100% Background Image Rollover options: Image Rollover Icons Link Icon URL HELP—-?

ThemeFusion

Those are page/post meta options and are very valuable for easily customizing the theme. Those are good, not bad and are all there by popular vote.

We are adding a page builder in the future, which is a WYSIWYG editor you are referring to.

If you do not want all those options, then you can remove them if you know how to edit PHP. But if you do that, then certain functionality will be lost.

If you have further questions, signup and post on our support forum where we are handling support. Create a free account there, then create a new topic with your questions and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

how can i remove the contact form from the contact page template?

ThemeFusion

Hey :)

You would need to edit the contact.php file.

If you are trying to use a page with a map and not form, you can make a new page and insert the google map shortcode, which has all the same features of the built in map via theme options.

IS it possible to link to a toggle and open it once you get there. Like an anchor?

ThemeFusion

Hey!

Its possible to do that with tabs shortcode, but not the accordion/toggle shortcode. This is something we can add though in a future release.

Thanks!

ratios Purchased

Love the theme! Quick question… I’d like to put a google map in the footer (widget) do I need a plugin for that or does avada have one and I’m just not seeing it?

ThemeFusion

Hey :)

No plugin needed, you can insert our map shortcode into a TEXT widget.

jwala Purchased

hi whats the best image size to use for the full width layer slider with captions? thanks!

ThemeFusion

Hey!

It just depends really, using a full width 100% slider means the size is going to always change based off the screen size its being viewed on. I found that I like this size … 1500px x 435px. that is what I use on our demo slider.

Default-user
jwala Purchased

thanks for the quick reply ..this sizing worked! one more question – is there a way to slow down the shortcode testimonial rotation? they move too fast to read

ThemeFusion

Yep, go to the extra tab in theme options, there is a field for it :)

Also, be sure to signup at our support forum for further support!

Click Here To Create A Forum Account & Get Free Support

Hi there,

Great theme. Can you tell me why Layer slider don’t work in IE? I use Layer slider on other sites and it works fin in IE so must be an issue with the theme. Also the 3 columns below the slider aren’t stretching to full width in IE.

Live link: http://checkhome.co.nz/

ThemeFusion

Hi, which version of IE are you using?

Anyways, please post this issue on our support site at http://theme-fusion.com

We will check it out asap.

ThemeFusion

Also, the Layer slider works on our demo, you can check it on any of the layer slider pages. It works in IE8, 9 and 10.

Most likely this is a plugin conflict on your end. Please disable all your extra plugins and then check it out. If you have made any customizations to the theme, please check those as well, or reload the original theme files.

If issue persist, follow up on our forum.

Thanks!

Licensing question: If I use the theme to make two different websites for two different people, do I purchase two licenses? I read the licensing details and that is my understanding.

Thanks

ThemeFusion

Yes, each new live website requires a separate license. One site = One License.

Where can I add logo, copy, Twitter feed etc to the Footer? Like in the demos… I can’t find them anywhere in the admin panels…

ThemeFusion

Hey!

Those are widgets, you need to set them up in the widgets section of your admin. You can view our docs, http://theme-fusion.com/avada-documentation/Avada_Docs.html#widgets

Or watch our import XMl video, we show you how to do it in the end of that video. There is also a twitter widget video tutorial http://theme-fusion.com/avada-video-tutorials/

If you have further questions, signup and post on our support forum where we are handling support. Create a free account there, then create a new topic with your questions and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Please See Our General Guidelines & Support Policy

Thank you, we look forward to serving you!

Hi there, is this theme optimized for SEO?

ThemeFusion

Also, you do not need to know HTML or coding to use our Wordpress theme :)

Default-user
mmunir Purchased

i have purchased the theme.. :) hope to get excellent support from you guys too :)

ThemeFusion

Awesome, thank you for the purchase! You certainly will get excellent support :)

Make sure yto check out our online docs, videos and signup at the forum. See links below. Welcome to Avada!

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Short Code Documentation

View Our Training Videos

Thank you, we look forward to serving you!

Hi ThemeFusion,

Does this theme support for BuddyPress and bbPress? if not, will you add it in the future updates?

Cheers..

ThemeFusion

No, there is no official support but we know users who have been using BBpress and BuddyPress with Avada. You might need to adjust it a little. We do have plans to add official support including design changes for both of them in a future update but that might be a little while.

:)

Kushalitha

Thanks for the quick response. that’s great news. already bookmarked for my future project and personally I love this theme. your are giving more features day by day. that’s why everyone purchased this theme day by day. go ahead. wish you more sales!! :)

ThemeFusion

Thanks for the comments :) Avada just gets better and better. ITs a lot of hard work, but we love the evolution of it.

Thanks!

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