12480 comments found

BICinvest Purchased

Hi, How can I add more than one spot in the google map ?

Best regards

ThemeFusion

Use the ”|” symbol between each address. Check out the directions in the shortcode generator, or in theme options under the map area.

“For multiple markers, separate the addresses with the | symbol. ex: Address 1|Address 2|Address 3.”

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and we will be with you promptly.

Default-user
BICinvest Purchased

Thanks. is it possible to write Location name for the address, so it show on the pin. Ex. Headquarter, for that specticular location

ThemeFusion

At this time no, but we are going to be adding more options for the maps in a future version. We’re going to make it match the google map results as much as possible.

Thanks!

Hello Everyone :)

All Support Is Handled On Our Forum, See Links Below.
Pre-Sales Questions Are Handled Here In The Comments

……………………………………………………………………………………………………………

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

Hi, my FAQS don’t work properly on iPad, as you can see here http://www.sardegnaverifiche.it/hosts/faq-page-1/ the faqs are all “open”.. you can check with an online ipad simulator http://transmog.net/iphone-simulator/mobile-web-browser-emulator-for-ipad-2.php How can i fix that ? Thank you so much

ThemeFusion

Hey!

Have you modified any of the theme code? If not, then most likely that is a plugin conflict, please try to disable your plguins to find which one it is.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

Click Here To Create A Forum Account & Get Free Support

LucaPuggioniWebDesign

thanks, the problem was a plugin.. solved

ThemeFusion

Awesome, thanks!

This is not really a support question…

I purchased this theme and I am very happy with it. Unfortunately, I cannot get my revolution slider images to look nearly as good as the ones in the Avada live preview.

How do I get the soft background images that you have? For example, you have the ‘beach’ behind the lady and the couple walking in the background.

Thanks

ThemeFusion

Hey!

Well it depends on how you have this setup. If you are placing your main images in background, then they will be scaled up. We use a solid color as background on some, then place our image as the first layer. The edges are faded our in photoshop, but that is only on the slider on our default home page. You do not have to fade out the edges for it to look good, we only did it to that one slider based off those images.

The beach behind the lady and couple in backgrounds are 940px wide images. And are black and white and have the edges faded out. You need a image editing program for that, like Photoshop or maybe GIMP can do that.

They are edited images, meaning the original is not like that. But its easy to do, open it in the software, turn to black and white and turn down the opacity. Then fade out left and right side if needed.

Default-user

Thanks so much!

ThemeFusion

Welcome!

PURCHASED!!!!!!!!!!!!!!!!! I can’t wait for your next update :-)!!

Where do I go to sign up for the forum? Do I have to register with my Envato account or provide my theme license?

Thanks.

ThemeFusion

Thank you!

Check out our online docs, knowledgebase and forum. To signup, go to this page and follow the form http://theme-fusion.com/support/

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

Hi, just a quick question. Is it possible to place table shortcode into tabs?

Thanks!

ThemeFusion

Hey,

I’ve honestly not tried a table in a tab, but I just did it and it worked, http://d.pr/i/ePFV

For google maps, it can produce issues in tabs, its a known issue that is not specific to Avada. I’ve seen it work with our map shortcode in most cases, but sometimes it does not. Its best to leave maps outside of tabs.

Default-user

Thanks, how about contact forms, will they work?

Also, are tabs sortable after being created? Are they easy to manage including custom html and css?

Thanks for your time!

ThemeFusion

The tabs can be moved around if you wish but you have to move the text around in the shortcode in the order you wish to have them.

I’ve also not tried contact forms in tabs, but the free Contact Form 7 plugin works with Avada and has added design styles :)

alezan Purchased

I’m sad to say this but this theme is a HUGE disappointment!!

The theme looks awesome but calling it an out of a box solution feels like the overstatement of the century x(

My bad is also I didn’t check and realize it was a forced registry to scan the forums for eventual solutions.

ThemeFusion
My bad is also I didn’t check and realize it was a forced registry to scan the forums for eventual solutions.

Yes, its called a fight against piracy :) We have to have users verify their purchases to access and use our forums. That is completely common here with TF authors, they all do it. Its protection that Themeforest has given to authors by making a valid “purchase code” with each purchase.

All you need to do is signup with that code, it takes 5 seconds to do and uses your same Themeforest username.

Default-user
alezan Purchased

It is for sure not an out of the box solution if you’re depending on import of demo data to set your site up.

If not importing data there’s to say the least a lot of tweaking to do to make use of the things you can do with it.

Still it’s an awesome looking theme. Would I call it an out of the box solution? Really really not!

Also there are lot of theme owners who give answers to simple support questions in the comment section!

ThemeFusion
It is for sure not an out of the box solution if you’re depending on import of demo data to set your site up.

How is it not an out of the box solution? You have the entire site setup with sliders, widgets, sidebars, theme options and more in under 2 minutes?

What in the world are you expecting to happen? Do you want it to make you a cup of coffee too :D Kidding, thats a joke.

If not importing data there’s to say the least a lot of tweaking to do to make use of the things you can do with it.

Again, please explain? You can set up your own pages so easily. Make a new page, use our shortcode generator to insert the shortcodes you wish. How is that hard in the slightest?

And please explain how it’ s not an out of the box solution? With importing the demo content, its setup in under two minutes. If you do not want to import demo content, then simply build your own pages.

What exactly are you expecting for an out-of-the-box solution?

Also there are lot of theme owners who give answers to simple support questions in the comment section!

Yes so do we, have you taken a look at the 6800+ comments on 341 pages of comments? That is the most of any theme here, and all you need to do is go back through the comments and see our replies to support questions. We certainly give support here.

Yes we prefer to support on our forum. do you know why? Because its so much easier, and 95% of the time all the user has to do is input a few search words to find the answer. Can you search these comments here on Themeforest … NO.

Why would you want to post a new comment or question that has already been answered several times on our forum? And why would you not look in our documentation, knowledge base or video tutorials? All of those places hold answers, just waiting for you to go and find them ;)

And with our nice support site, you can quickly and easily search our forum, our knowledge base and our documentaiton. What could be easier than that?

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

Hi; is it possible to remove link icon on rollover images in portfolio page? thanks…

ThemeFusion

Yep, you can do it globally in theme options on the “portfolio tab” or individually per blog and portfolio post in the post options box.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and we will be with you promptly.

Hello Everyone :)

All Support Is Handled On Our Forum, See Links Below.
Pre-Sales Questions Are Handled Here In The Comments

……………………………………………………………………………………………………………

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

SoccerGuy Purchased

Great theme, been using it for a while now.

Question: I log into the Theme Fusion support portal, but when I go to read a Forum post, I’m asked to enter my purchase code, which I do, and then I get this response: “Sorry, this key is already in the database. If you think this is a mistake, please contact us to resolve the issue.”

What am I doing wrong?

Thanks

ThemeFusion

Hey!

It should tell you the username its registered under in red type. If it says that then its already registered.

I checked your Themeforest username and the account is registered under Username: dwexler

You can use the forgot password link if you do not remember your password.

Let me know if you still have issues.

Thanks

Hi. You’re doing a great job answering all these pre-support questions!

Can you tell me about the conflict with Wysija (now called Mail Poet) newsletter plugin?

Avada is listed as a conflicting theme on http://support.mailpoet.com/knowledgebase/list-of-plugins-that-may-cause-conflict/

Thanks.

Default-user

Very helpful!!

You may have already thought of this, but perhaps you should contact support at mailpoet.com to advise them that the above article in their knowledge base is out of date? It would help save other people like myself the confusion.

Thank you for taking the trouble to find out and let me know. Great service :)

Default-user

Oh, silly me. I just re-read your follow up message. You have already emailed the plugin developers. Perfect :) Thanks!

ThemeFusion

It is no longer on the list :)

Thanks!

direkkto Purchased

Add me to the list of users who do not see the most-awesome SHORTCODE Theme Fusion icon list below my ‘kitchen-sink’.

Ugh.. :-(

I have tried everything including re-installing the theme, clearing my cache, de-activating ALL plugins (I only got four and core fusion is one of them)....

So… what gives – the support item for this has been closed.

ThemeFusion

Oh … those icons are no longer there, they are all replaced and combined into our shortcode generator :) If you see all those icons in our docs, you are probably looking at the older ones. Always check our docs online, they are more up to date. See this, all those buttons are removed and there is now only one button, and it looks like this http://d.pr/i/q1U3

See our icon logo? Those are ALL the shortcodes combined.

Thanks

Default-user
direkkto Purchased

Gotcha! – OK, I suspect you might get a lot of these inquiries in the near future. Thanks for clarifying. That’s what I see on my side. I thought something was out of place.

Great theme BTW.

ThemeFusion

No problem :) Yeah we are always adding new features and optimizations, so the docs can be out of date at times. But our online docs are the most up to date and we try to update them as much as possible.

Thanks!

Hi, I noticed that the parallax backgrounds in home version 16 don’t work in IE8. They just show a white background

ThemeFusion

Hmmm, need to check this out. Most likely its due to our cache plugin.

ThemeFusion

Actually, go check now, its all set.

Is there any sort of review functionality built into Avada? If not, is it something that could be added with a plugin? I would like to be able to upload video game reviews with a 1 to 10 point rating system. Thanks for your help!

ThemeFusion

It is not built in, but you can use any number of plugins for that feature :)

Anyway you could add a cookie or option to

http://theme-fusion.com/avada and http://theme-fusion.com/avadadark/

so that it remembers if you’ve closed the style selector or not? it keeps popping out on default even when I closed it on the page prior and makes it hard to navigate clearly.

ThemeFusion

Hey,

Yes it does popup by default, we have it like that because the majority of users never saw it when we had it closed by default and then would ask about it :D

I’ll discuss this again though and see if we can add a check to remember user choices.

Thanks!

Default-user

Thanks man you rock, I just love looking at the theme as a reference and this would make it easier :-)!

ThemeFusion

Yeah agreed.

When I tried to create an account from main menu->Shop->Myaccount…

It doesn’t allow me to change my address, even though I entered valid Country…Keep asking enter Country…???

ThemeFusion

Hmmm, we do not have that issue, I just did it on our end twice. Our you doing this on our live demo or on your install?

We can surely take a look, please signup and post on our support forum and we’ll check out your install.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hi i am having problems with the portfolio filtering and pagination.

I would like to know if i could put a category to be selected by default instead of the “All” category. I have other categories like logos, posters etc. and i would like the 2nd category to be selected by default

ThemeFusion

Hey,

to change the default category selected, you would need to modify the code to do that. The “All” is the default one. But you can easily change that by simply selecting the category you wish to show per page. If you need it automated, you would need to change the code on your end.

Default-user

Could you email me a sample of the code i should change. I wouldnt know where to start.

ThemeFusion

Unfortunately that is outside of what we can provide as its a code customization request.

Sorry!

Hi, it’s possible to put a full background image? also back of main menu, except footer?

Thanks

ThemeFusion

You can put a full background image in the header section, and also in the main section, and also in the footer section. Each section is its own area and are not combined, so you can choose to use one, two or three.

Thanks!

deadro Purchased

Hallo,

I want to say just BIG THANK for all yours great work, guys! I use Avada with pleasure with two sites. Think to buy third one. I use Wysija too, it works!

ThemeFusion

Thanks Deadro :)

We appreciate the kind words and feedback! And good to know about Wysija too, it works for us as well.

Thanks again for the repeat purchases, we have some even more amazing stuff coming in updates!

Thanks!

bursnabby Purchased

Hi! Again! Can you tell me how to change style of pagination when i use tag ”<!-nextpage->”? i want to do style of pagination for my website. Default pagination has another style. thanks.

ThemeFusion

Hey,

Are you trying to restyle this? http://d.pr/i/3Dux

You would need to change the CSS styles for that, you can use a browser tool like Firebug or Chrome dev tools to inspect it and see what it has, then change it to what you need. CSS knowledge will be needed.

Thanks!

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