10677 comments found

kaMai Purchased

Widen the site not possible?

Hi, in several comments you said that it is possible to stretch the whole site to more than 940px by editing the CSS.

In your documentation you find this line of CSS:

.avada-row { margin: 0 auto; max-width: 1170px !important; }

This is mentioned here:

http://theme-fusion.com/knowledgebase/how-to-widen-your-total-site-width/

If i do it like recommended it produces a kind of “boxed layout”

before you ask: of course we have choosen a “wide layout-Option” in the theme-settings.

Even if we copy all settings from a dummy-testarea it still looks like this:

http://bit.ly/Ix8nON

If i remove that line of CSS it looks like it should be:

http://bit.ly/1cfEwpo

The sreenshots show an !!! exact !! 1:1 copy from your dummy-content (homeversion 16)

So please let me know ho i can stretch our site to a more contemporary width without strange sideeffects.

thank you very much for your help kamai

ThemeFusion

Hi KaMai,

Yes it is possible, its a customization though

Widening the site is not a theme option. That link you found in our knowledgebase is simply a start to get it going. You will see at the bottom of that post it tells you its a customization that falls outside of what we can provide.

We are going to be adding more options to choose wider settings, when we do that it will be a simple theme option. Until then, its a customization.

Again, you are welcome to post this on our support forum where we handle support. Several of our users have already widened the site width and also have posted about it in the forum. Use the search feature to see if you can find the posts, or create a new posts and see if any of them can chime in and help you.

Thanks

Default-user
kaMai Purchased

I know that it is a customization and i have enogh knowledge in PHP / CSS & HTML to do most common things.

I dont want you to tell me what exactly to do – pointing out the correct direction is enogh. But please – do not point into the wrong direction!

And disinformation or keeping information secret is not the best way to produce a good reputation.

So, come on, lets read that page together, ok?? http://theme-fusion.com/knowledgebase/how-to-widen-your-total-site-width/

It says:” How To Widen Your Total Site Width

This varies depending on boxed or wide mode. Copy the CSS and enter it in the CSS field in theme options, you can change the width to your own needs. See below.

If you are using wide more, enter this CSS in the CSS field in theme options

.avada-row { margin: 0 auto; max-width: 1170px !important; }

The note in the footer just states that you are responsible for maintain it in the future (eg using a child theme )”

Thats all. And it does not say that you have to do more than the things above!!!

If you have that information and if it can be done…why do you keep it so secret as if it was a CIA-Top-Secret-file?

ThemeFusion

What are you talking about top secret? Why in the world would we keep something secret from users? If I had the written out instruction, I would certainly give it to you. Why would I want to sit here and waste me time? You are completely misunderstanding this. I never pointed you to wrong information. I pointed you to our support forum, which is where we provide support, yet you fail to follow those directions.

Please read the bottom of that KB post you keep linking to. It clearly tells you that its a customization and we do not provide support for it.

As I said before and will say it again, what you are asking is a customization, we do not provide support for customizations so you would have to do it on your own. If you are familiar with CSS, HTML, PHP as you say, then it should be an easy thing.

Also as I mentioned before, you can post on our support forum and our team might be able to direct you if you have a specific question.

Please post on the forum if you have further questions.

Pre-purchase question. We run an online magazine sports website(http://missourisportsredux.com/) Will we be able to set-up the front page with slider and articles (category driven) or is the blog setting the only option?

ThemeFusion

Hey!

No we do not at this time, however I am going to add one to our demo soon. It can be done though, no worries :) Basically you would use the blog and recent post shortcodes to create the layout, each one has several different design options, and can pull all categories or just one or a few.

Thanks!

Default-user

Sounds good…thanks again for the assistance!

ThemeFusion

No problem :)

Prepurchase Question

Your image carousel is very tiny. How can i make it larger??

I tried a bit with firebug on your demo – but did not find a way.

And according to a video i saw there is no option in the themesettings and no options with the fusion-shortcode!

so how can i make it bigger?

2: that two people in the last days wrote that Avada would not work with nextgen-gallery makes me a bit nervous.

can ypu please clearify that topic – so that i do not have unpleasant surprises after i have bought it?

Kind regards Steph

ThemeFusion

Hey Steph,

1. You could make the carousel larger, but that is a customization you would need to do. You need to edit a few things to achieve that. Unfortunately that is not something we can provide for support, you would need to handle that after purchase. However, if you do purchase the theme and post on our forum, we can try to point you in the right direction if you have questions.

2. NextGen does work, we ourselves are not having issues with it, it works fine with Avada. However, there are two users who posted about it, one of which has not bought the theme. We will be taking a look at the users site to see where the conflict lies, and I assure you if something needs fixed, we will fix it as we always do. This is software, and there could be numerous factors that are causing that for them. It works for us and there are no other reports on our forum about it, so its most likely a localized issue. We would never leave an issue like that and we take care of our users, and also thoroughly test popular plugins to ensure compatibility.

Thanks!

Hello Everyone :)

All Support Is Handled On Our Forum, See Links Below.
Pre-Sales Questions Are Handled Here In The Comments

……………………………………………………………………………………………………………

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

Hi, I have pre-sale questions : - Users of my future website can be able to log in and upload Word files. These files must be viewable by the other registered users. Please tell me if your theme allows this. - I need to create password protected pages. Please tell me if your theme allows this.

Many thanks !

ThemeFusion

Hi!

There is not a built in feature for a private area for user to upload word files and be able to view them. However, you should look for a plugin that has that type of feature, most likely there is one out there.

Thanks!

Hi – I have 8 logos with the client slider shortcode. But, the logos don’t slide. Can you please let me know if I can make them rotate. Please check the site here

ThemeFusion

Hey :)

They are rotating for me in Chrome, Safari and Firefox. What browser are you using?

If the issue persists, please disable any extra plugins you have running first, then see if it fixes it. If it does not, please signup and post on our support forum where we can take a deeper look.

Click Here To Create A Forum Account & Get Free Support

Thanks!

Hello Everyone :)

All Support Is Handled On Our Forum, See Links Below.
Pre-Sales Questions Are Handled Here In The Comments

……………………………………………………………………………………………………………

Click Here To Create A Forum Account & Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

……………………………………………………………………………………………………………

Thank you, we look forward to serving you!

Hi! this theme support wordpress 3.7.1?

ThemeFusion

Yes it does :)

Hey I have been using the theme for about 7 or 8 months and twice when while setting up a page or making edits it will not allow me to add, change or remove a slider Can you help me plz

Default-user

The Page Options has disappeared and it is checked.

ThemeFusion

Hey,

Hmmmm, I’ve not heard of that before. Did you check to see if the page options box is just collapsed? If so it will look like this, http://d.pr/i/eV4O

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

@themefusion for me its clear now that i will NOT buy your theme.

If a mild critique like the one i read from Steph (above) makes you become a censor i do not trust you and i do not believe that there will be a professionell support behind these “carefully closed walls” – called support forum.

I can follow your argumentation regarding the effort to maintain two places.

but i do not see any reason that you close down your forum even for reading.

that does not look serious to me.

ThemeFusion

I’m sorry but you do not understand anything about what we do. The forums have to be closed down to ONLY buyers. Every single author here who actually provides support does exactly as we do.

Would you like to know why? Because of piracy. You have no idea how much time, effort and money we put into providing support just for the users that purchase our theme. There is this little known thing called “piracy” that is all over the internet. Why would we support people who do that? Put yourself in our shoes for one second and you will understand.

And there is not an easy method to only open it for reading. We did try that, and it did not work out. Every single day dozens and dozens of users ask why they cannot post in the forum, they simply do not get it, even with large notification messages up. Besides, its our choice, and we do it for good reason, as does every other single author here.

Lastly, if you are questioning our “track record” and do not feel we are being open and honest, all you have to do is look at our history. Do you really think that we would be in the #1 spot for 16 months, selling almost 2X as many copies per week as other themes? No, we would not.

Our history and top-level support speak for themselves. No theme, no matter how good it is would stand a chance being in the top files week after week if the support was bad, or even mediocre. And we have been there for 16 months. But you go on believing what you will, but please stop wasting ours and your time ;)

ThemeFusion

Also, this is not even to mention the real web developers who have bought Avada 20+ times, or the numerous testimonials left in the comments almost everyday, and almost every one mentions support. This link here is only a fraction of them. http://theme-fusion.com/avada/user-reviews/

I’m not trying to pat ourselves on the back, that is not something we like to ever do. However, when someone who has never even purchased our item posts up information like that, we have no choice but to do so.

Dear Avada`s Team. The plugin visual composer is compatibe with Avada theme?? I try to do some pages with this plugin but the options isn`t good. Can you tell me some about this, or some plugin compatible with the sames options. Thanks

ThemeFusion

Hey,

We’ve not used VC so I’m not certain what the issue is. We are building our own page builder that will be released with Avada once it is done, it will be in the coming months. I do not know of a page builder that will be a good fit, we have not used any. Are you using v3.2 or higher? If so you can use the shortcode generator which has a UI, but its not a traditional page builder.

One is coming though, we promise :)

There’s some serious trolling going on round here, seems some are registering several accounts(with no purchases) to try and bring you down but 45,000 plus users can’t be wrong.

I said in a previous post these guys are from a rival(if there are any).

Lose no sleep TF, most will be onto their silly games.

ThemeFusion

Thanks friend :) We do what we can, it can be frustrating at times though.

Thanks again!

First off, I love this theme. You guys are amazing. I’ve been transferring my files around to a new domain name. In the process I think I am now receiving an error message. The error is occurring on my home page: http://www.sgusignificantothers.org/ in the content boxes (the icons and arrow navs) are receiving errors.

Am I supposed to follow these steps? http://support.envato.com/index.php?/Knowledgebase/Article/View/269

Any help would be great. Thanks! Chip

ThemeFusion

Hey Chip :)

Hmmm, I’m not seeing this error on your site, all looks well to me. http://d.pr/i/ofz4

We can take a look though on our forum, signup and post a new topic and be sure to include your site URL and the error message itself. once we get that our team can investigate it and figure out what is going on.

Click Here To Create A Forum Account & Get Free Support

Thanks!

tricell Purchased

Hello,

How do I change the header images (pics of the styles) located in the backend under theme options – headers. I have updated the images located in folders images/patterns, but they do not update in the backend.

ThemeFusion

Hey,

Replacing the images is all you would need to do. Did you clear your browser cache? Clear it out completely, most likely that is it.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hi, I tried registering on your support site but my purchase code was not accepted. What should I do to register?

ThemeFusion

Hey,

It should of given you a message, did it show you that the code is already registered under a username? It will display that in red type directly above the purchase code field.

If the issue still happens, email me your purchase code. To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.

http://themeforest.net/user/ThemeFusion

Thanks!

I am trying to register an account on the support forum. I have downloaded the license and cert. When I submit my info it keeps giving me an invalid purchase code error. What do I do?

ThemeFusion

Hey,

Email me the code and I will check it out. To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.

http://themeforest.net/user/ThemeFusion

Thanks!

i have 4 columns set for the footer widget. the 4th widget area will not display in the 4th column area and shifts to under the 1st column. What might be causing this? http://www.transforminglife.org/
ThemeFusion

Hey,

Hmmm, that is hard to say. Are you using Avada 3.2.1? What type of widget is in that last footer? Have you added any custom CSS that might be causing it?

We would need to take a look at ti on our forum, once you get signed up we’ll check it out.

Thanks!

Default-user

Yes,just installed it yesterday. Col 1 – text, Col 2 – Avada Twitter, Col 3 – Recent Post, Col 4 – RSS. No, I have not modified the theme. I ha problem with forum. see previous comment. I am emailing the license code. The footer reacts the same no matter what I place in the footer. I have tried deactivating a few plugins but no luck yet.

ThemeFusion

Hey,

I’ve setup your forum account and emailed you the username and password. Check it out.

Once you get in , post up your details and site URL. Create a new topic with the above info, then post a second reply with your username/password and mark it as a “private” reply so only we will see those credentials and will be able to login and check the issue.

Thanks!

sterfry Purchased

I have purchased two copies of Avada, but I am having no luck at setting up a support account. One of my license codes does not work at all and the other says I already have an account, but I cannot seem to access it either. Please help me to reset an account so I can get help.

You can look at my account and see the two purchases.

ThemeFusion

Hey,

You only need one account. It should tell you the account username the code is registered to when you insert the code.

Please email me your purchase code and I’ll check it out. To email us, visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email from there. Don’t worry about the auto-reply, I’ll still get the email.

http://themeforest.net/user/ThemeFusion

Thanks!

Hello,

I need help to remove date, author and “comments are disable” from posts. Is it possible?

thank you

ThemeFusion

Hey,

Are these posts blog or portfolio? FOr blog posts, you can remove all kinds of meta data from blog posts. Go to theme options > blog and disable the author, date. To remove the comments are disabled, please see this KB post http://theme-fusion.com/knowledgebase/how-to-get-rid-of-comments-are-closed-message/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and we will be with you promptly.

Thanks!

Hello,

1.Is it possible to run the shop in “catalog” mode? We want to display the shop products less the ecommerce functions. Is there a switch for this?

2. Is there a csv import feature for the shop?

ThemeFusion

Hey,

1. We use WooCommerce for the online shop so anything that plugin can do you will be able to do. http://www.woothemes.com/woocommerce/ I’m not sure if it has catalog mode or not, i’ve not used that before.

2. You can import a demo shop using the theme options importer. It does not give the exact images in our shop demo, but it has the shop with other images setup and ready to use. Just make sure to install and activate WooCommerce plugin before you use the demo content importer

Thanks!

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