10273 comments found

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

…………………………………………………………………….………………………

Thank you, we look forward to serving you!
ThemeFusion Team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
teclat Purchased

Hello,

I have a problem with google map in contact page. I configure address in theme options and the map shows, but when I change the language with plugin WPML the map not appears.

Do you help me please?

Thanks

ThemeFusion

Hey!

Each language you use has its own set of theme options, or you can set them all globally with your default language.

See our docs about WPML: http://theme-fusion.com/knowledgebase/how-to-use-wpml-with-avada/

Thanks!

Default-user
teclat Purchased

Problem solved. Thank you for your help

ThemeFusion

Anytime, thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Poland

Hi,

If I have one company and have two domains which discribe my products can I buy just one template?

Thanks in advance!

ThemeFusion

Hey!

The single license is good for one site, so if your sites are two separate installations then technically you need two licenses. That will be the same for al themes here.

Thanks!

Default-user

Even this is domain and subdomain?

ThemeFusion

Yes I believe so. If they contain different installations of Avada then a single license is needed for both. You can get full clarification by contacting Themeforest support at the link below, but I’m certain that is the case.

http://support.envato.com/
  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi there,

Awesome theme! Is there any easy way to make the H tags uppercase? Also, can I make the footer headers the same as my uploaded font?

All the best, Jay

Default-user

Sorry forget that comment. I was being stupid!

ThemeFusion

Hey Jay!

No question is a stupid question :)

Glad you are all fixed up, be sure to signup at our support forum if you have any further questions.

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Is there a possibe way to incorporate the popup image style of this plugin “http://wordpress.org/plugins/tiled-gallery-carousel-without-jetpack/” to every lightbox image of the theme?

Please advise, Thanks

ThemeFusion

Technically there is a way but it will require some code edits, currently we use prettyPhoto lightbox so work would need to be done to change that on your end. However, our next major version of Avada v4.0 will have an entirely new lightbox that is even much better than the tiled jetpack gallery :)

Coming soon!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Good Afternoon,

First of all I would like to thank you for creating such an amazing theme / framework. I am on my 10th purchase of this theme and will be purchasing probably 10-15 more in the next month or so. I am having one issue with individual woo-commerce products where for the life of me I cannot get them to go full width as shown in your example page. I have tried setting the product to full-width in the actual product page and that did not work. I am sure it is a simple fix as it seems you guys have thought of everything with this theme but for the life of me I cannot seem to get it. Any help would be greatly appreciated to get the individual products to full width as shown in the Avada example. Thanks,

ThemeFusion

Hey!

Thank you very much for the purchases, we greatly appreciate them!

For WooCommerce v2.1 and higher, see this KB post. Apply the solution here and all will be back to normal :)

http://theme-fusion.com/forums/topic/avada-v3-3-1-woocommerce-2-1-issues/

If you have further questions or need assistance with that, signup and post on our form and we’ll be right with you!

Thanks!

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 2-3 years

hello,

is it possible to add new icons for portfolio items beside link and magnifying glass icons? i want to add a file download icon and register icons, which will be linking to Eventbrite page.

thank you.

ThemeFusion

Hey!

Yes it is possible but you need to replace the icon files in the theme files with your own. They are located in the “images” folder. And in our future release, we are going to use font awesome icons in their place.

Thanks!

Default-user

thank you for your quick response.

i was just wondering whether i could add more icons instead of replacing the one already exist. if so, how i could possibly add a file download icon (to go to the same external link as my View Project link goes) and register icon (which will be linking to Eventbrite page for a course registration) on the image rollovers beside link icon.

thank a lot.

ThemeFusion

Hey,

Ah I see … That can be done but requires various code edits and testing. There are not built in options to do that so it takes customizations. We can recommend using Microlancer.com for any custom code work you need.

Thanks!

Default-user

thank you.

ThemeFusion

Anytime :)

  • Bought between 10 and 49 items
  • Envato Studio (Microlancer) Beta Tester
  • Has been a member for 1-2 years

Hi ,

I want to add a menu like this http://www.webreinvent.com like when we click on services . is there any plugin for this that i integrate.

ThemeFusion

Hey,

You can use Ubermenu right now for that, its a megamenu plugin that will work with Avada.

Thanks!

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

…………………………………………………………………….………………………

Thank you, we look forward to serving you!
ThemeFusion Team

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi I am using the portfolio section on Avada for recipes, can there be more than 50 portfolio items because when I select 100 then some strange things are happening with the portfolio layout

ThemeFusion

Hey,

Yes you can use more than 50, you can have as many as you’d like. But if you are loading all o the same page then it will slow down due to the browser having to load that many images.

We can take a deeper look for you on our forum. Signup and post a new topic and include all the necessary info for us.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’m on a project where I am using the Avada + Woocomerce, I downloaded the latest version of both, did the Import Content Demo, but I can not translate Show Details Product field to Portuguese, already open file. Poedit in po, and I realized that is in Portuguese, but when I open the site does not reflect, how do I translate this field and the sort of combobox?

ThemeFusion

Hey,

We’re not having this issue so would need you to post on our forum so we can check it out.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy

Hi! Good theme! I’ve problem with frontend localization. I see english language in place of italian (for exemple Project Description in Portfolio pages) . Can you help me? File config ok with string define(‘WPLANG’, ‘it_IT’); thank you, Nico

ThemeFusion

Hey Nico,

Those fields are translatable with the translation files. Please make sure yo are using the ones from the latest Avada theme located in the “languages” folder.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

I have over 200 pictures for the portfolio. What file size should they be so they don’t slow down site speed?

ThemeFusion

Hey!

I would not make them any larger than the width you are using. So full width layout would be 940px, and the half width is about 670px for single post pages.

Its also recommended that you use a program like Photoshop to”save for web and devices”, it really helps optimize the image and reduce file size.

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • United States

Hello ThemeFusion,

Beautiful theme! I’m planning to get it to use with a client that has a catering business. But first, I’d like to know if your theme would work with either the plugins below:

1) Retail Menu Cards Plugin: http://codecanyon.net/item/retail-menu-cards-for-wordpress/4028450?WT.ac=solid_search_item&WT.seg_1=solid_search_item&WT.z_author=rubiqube

and/or

2) Foodpress Plugin: http://codecanyon.net/item/foodpress-restaurant-menu-management-wp-plugin/6480595?WT.ac=category_item&WT.seg_1=category_item&WT.z_author=ashanjay

I understand you do not provide support in case there’s an incompatibility, so I basically would like to know if any of your buyers have ever mentioned any problems with, or you found any problems with, any of the plugins above.

Thanks and have a great day!

Sibila

ThemeFusion

Hey Sibila!

1. We have not used that plugin before so unfortunately we cannot say for certain.

2. Same as #1

However, if a real issue comes up, and we investigate it and find it to be an issue on our end, we will fix it in an update or post a solution if possible.

Thanks!

sibila

Thanks for the quick reply! I’ll let you know if any incompatibility arises. Cheers! Sibila

ThemeFusion

Sounds great Sibila :)

Thank you!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

my site ..footer is working ..some page like portfolio or blog page footer is not happening full screen ..do you know what issue …is

see the image

http://imageshack.com/a/img23/4598/e17b.png
ThemeFusion

Hey!

We would need to get more information from you. Please signup and post a new topic on our support forum and we will check this out. Be sure to include your site URL for us.

Thanks!

ThemeFusion

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Default-user

already done but no reply till now

ThemeFusion

We answer threads from oldest to newest, so please be patient while we get to it. Reply times can take anywhere fro 4-24 hours Mon-Fri. Make sure to not BUMP the thread or it sends it back to the beginning of the que.

Thanks!

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

…………………………………………………………………….………………………

Thank you, we look forward to serving you!
ThemeFusion Team

  • Bought between 1 and 9 items
  • Europe
  • Has been a member for 0-1 years

I really like this theme and I think I will buy it now. Only question I have is: how difficult is it to add a small icon next to a tab name?

ThemeFusion

Hey! Add an icon next to the tab title? Currently we do not offer that so it would take some code adjustments. Thanks!

SkanderH

Haha it’s to late now! :) I know its not offered but it’s no problem. All I have to know is which files I need to edit. I will ask in the support forum. Thank you!

ThemeFusion

Sounds great, thank you for the purchase! We are adding the ability to add icons next to MENU items in our net release, but not tabs unfortunately. But it can be done, let them know on the forum that you talked to Luke.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello!

Where would I add an import statement for an additional style of Google font that is not currently in the theme by default? I like the ‘Lato’ family font from Google, but it appears that the Lato 100 (Lato Thin) style is not included by default….only 400 ‘regular’ and one or two others.

I can add a reference at the page level (<link href=’http://fonts.googleapis.com/css?family=Lato:100' rel=’stylesheet’ type=’text/css’>), but I don’t want to do this on every single page unless I have to.

I tried an import in the Custom CSS section for the theme but it doesn’t take. I assume I’d have to add at the beginning of the main style sheet and just update when there is a theme update in the future or is there a better way?

Thanks so much, your theme is awesome!

ThemeFusion

Hey!

Thanks for the comments! Take a look at these KB posts,

http://theme-fusion.com/knowledgebase/how-to-add-new-google-fonts/ http://theme-fusion.com/knowledgebase/how-to-use-other-google-font-weightsstyles/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sonhiha Purchased

Hi, there is a way to have the 2 menus fixed (sticky) if a select header #4? thanks in advance

ThemeFusion

Hey!

Only the main header can be sticky. The secondary top navigation will not be.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
bonabo Purchased

Hi there,

I would like to ask, how can I change the size of image in lightbox gallery after clicking on thumbnail image. The enlarged image is small. I tried to change vlaues in options of lightbox gallery (thumbnail medium large full), but it does not work. Can you help me, please?

ThemeFusion

Hey!

There are not any options to change the thumbnail size, that is auto created by the lightbox. We use prettyPhoto light box. The large image though that shows will be the exact size of your original image. The thumbnails are smaller and sit below the main image. If you need to change the thumbnail size, it will require code editing of the prettyPhoto lightbox.

Thanks!

Default-user
bonabo Purchased

Thanks for response, but the problem is with that large image – I can upload photo of whatever size, but enlarged is still very small. I don’t need to change the thumbnail size, but the size of the enlarged image. I’m using prettyPhoto lightbox.

Thank you

ThemeFusion

Hey,

If your iamge is very large, then when you first open it up it will be scaled down to fit the window, that is normal. What you need to do is cick the “enlarge” icon in the top right of the lightbox, that will allow the full size image to show. This icon: http://d.pr/i/EgJa

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thanks!

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