We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.
Click Here To Get Free Support
View Our KnowledgeBase
View Our Online Documentation
View Our Training Videos
Thank you, we look forward to serving you!
I have a problem with google map in contact page. I configure address in theme options and the map shows, but when I change the language with plugin WPML the map not appears.
Do you help me please?
Each language you use has its own set of theme options, or you can set them all globally with your default language.
See our docs about WPML: http://theme-fusion.com/knowledgebase/how-to-use-wpml-with-avada/
Problem solved. Thank you for your help
Anytime, thank you!
If I have one company and have two domains which discribe my products can I buy just one template?
Thanks in advance!
The single license is good for one site, so if your sites are two separate installations then technically you need two licenses. That will be the same for al themes here.
Even this is domain and subdomain?
Yes I believe so. If they contain different installations of Avada then a single license is needed for both. You can get full clarification by contacting Themeforest support at the link below, but I’m certain that is the case.
Awesome theme! Is there any easy way to make the H tags uppercase? Also, can I make the footer headers the same as my uploaded font?
All the best,
Sorry forget that comment. I was being stupid!
No question is a stupid question
Glad you are all fixed up, be sure to signup at our support forum if you have any further questions.
Is there a possibe way to incorporate the popup image style of this plugin “http://wordpress.org/plugins/tiled-gallery-carousel-without-jetpack/” to every lightbox image of the theme?
Technically there is a way but it will require some code edits, currently we use prettyPhoto lightbox so work would need to be done to change that on your end. However, our next major version of Avada v4.0 will have an entirely new lightbox that is even much better than the tiled jetpack gallery
First of all I would like to thank you for creating such an amazing theme / framework. I am on my 10th purchase of this theme and will be purchasing probably 10-15 more in the next month or so. I am having one issue with individual woo-commerce products where for the life of me I cannot get them to go full width as shown in your example page. I have tried setting the product to full-width in the actual product page and that did not work. I am sure it is a simple fix as it seems you guys have thought of everything with this theme but for the life of me I cannot seem to get it. Any help would be greatly appreciated to get the individual products to full width as shown in the Avada example.
Thank you very much for the purchases, we greatly appreciate them!
For WooCommerce v2.1 and higher, see this KB post. Apply the solution here and all will be back to normal
If you have further questions or need assistance with that, signup and post on our form and we’ll be right with you!
is it possible to add new icons for portfolio items beside link and magnifying glass icons? i want to add a file download icon and register icons, which will be linking to Eventbrite page.
Yes it is possible but you need to replace the icon files in the theme files with your own. They are located in the “images” folder. And in our future release, we are going to use font awesome icons in their place.
thank you for your quick response.
i was just wondering whether i could add more icons instead of replacing the one already exist. if so, how i could possibly add a file download icon (to go to the same external link as my View Project link goes) and register icon (which will be linking to Eventbrite page for a course registration) on the image rollovers beside link icon.
thank a lot.
Ah I see … That can be done but requires various code edits and testing. There are not built in options to do that so it takes customizations. We can recommend using Microlancer.com for any custom code work you need.
I want to add a menu like this http://www.webreinvent.com like when we click on services . is there any plugin for this that i integrate.
You can use Ubermenu right now for that, its a megamenu plugin that will work with Avada.
Hi I am using the portfolio section on Avada for recipes, can there be more than 50 portfolio items because when I select 100 then some strange things are happening with the portfolio layout
Yes you can use more than 50, you can have as many as you’d like. But if you are loading all o the same page then it will slow down due to the browser having to load that many images.
We can take a deeper look for you on our forum. Signup and post a new topic and include all the necessary info for us.
I’m on a project where I am using the Avada + Woocomerce, I downloaded the latest version of both, did the Import Content Demo, but I can not translate Show Details Product field to Portuguese, already open file. Poedit in po, and I realized that is in Portuguese, but when I open the site does not reflect, how do I translate this field and the sort of combobox?
We’re not having this issue so would need you to post on our forum so we can check it out.
Hi! Good theme! I’ve problem with frontend localization. I see english language in place of italian (for exemple Project Description in Portfolio pages) . Can you help me? File config ok with string define(‘WPLANG’, ‘it_IT’); thank you, Nico
Those fields are translatable with the translation files. Please make sure yo are using the ones from the latest Avada theme located in the “languages” folder.
If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
Click Here To Create A Forum Account & Get Free Support
I have over 200 pictures for the portfolio. What file size should they be so they don’t slow down site speed?
I would not make them any larger than the width you are using. So full width layout would be 940px, and the half width is about 670px for single post pages.
Its also recommended that you use a program like Photoshop to”save for web and devices”, it really helps optimize the image and reduce file size.
Beautiful theme! I’m planning to get it to use with a client that has a catering business. But first, I’d like to know if your theme would work with either the plugins below:
1) Retail Menu Cards Plugin: http://codecanyon.net/item/retail-menu-cards-for-wordpress/4028450?WT.ac=solid_search_item&WT.seg_1=solid_search_item&WT.z_author=rubiqube
2) Foodpress Plugin: http://codecanyon.net/item/foodpress-restaurant-menu-management-wp-plugin/6480595?WT.ac=category_item&WT.seg_1=category_item&WT.z_author=ashanjay
I understand you do not provide support in case there’s an incompatibility, so I basically would like to know if any of your buyers have ever mentioned any problems with, or you found any problems with, any of the plugins above.
Thanks and have a great day!
1. We have not used that plugin before so unfortunately we cannot say for certain.
2. Same as #1
However, if a real issue comes up, and we investigate it and find it to be an issue on our end, we will fix it in an update or post a solution if possible.
Thanks for the quick reply! I’ll let you know if any incompatibility arises. Cheers!
Sounds great Sibila
my site ..footer is working ..some page like portfolio or blog page footer is not happening full screen ..do you know what issue …is
see the image
We would need to get more information from you. Please signup and post a new topic on our support forum and we will check this out. Be sure to include your site URL for us.
Thank you, we look forward to serving you!
already done but no reply till now
We answer threads from oldest to newest, so please be patient while we get to it. Reply times can take anywhere fro 4-24 hours Mon-Fri.
Make sure to not BUMP the thread or it sends it back to the beginning of the que.
I really like this theme and I think I will buy it now. Only question I have is: how difficult is it to add a small icon next to a tab name?
Hey! Add an icon next to the tab title? Currently we do not offer that so it would take some code adjustments. Thanks!
Haha it’s to late now! I know its not offered but it’s no problem. All I have to know is which files I need to edit. I will ask in the support forum. Thank you!
Sounds great, thank you for the purchase! We are adding the ability to add icons next to MENU items in our net release, but not tabs unfortunately. But it can be done, let them know on the forum that you talked to Luke.
Where would I add an import statement for an additional style of Google font that is not currently in the theme by default? I like the ‘Lato’ family font from Google, but it appears that the Lato 100 (Lato Thin) style is not included by default….only 400 ‘regular’ and one or two others.
I can add a reference at the page level (<link href=’http://fonts.googleapis.com/css?family=Lato:100' rel=’stylesheet’ type=’text/css’>), but I don’t want to do this on every single page unless I have to.
I tried an import in the Custom CSS section for the theme but it doesn’t take. I assume I’d have to add at the beginning of the main style sheet and just update when there is a theme update in the future or is there a better way?
Thanks so much, your theme is awesome!
Thanks for the comments! Take a look at these KB posts,
Hi, there is a way to have the 2 menus fixed (sticky) if a select header #4? thanks in advance
Only the main header can be sticky. The secondary top navigation will not be.
I would like to ask, how can I change the size of image in lightbox gallery after clicking on thumbnail image. The enlarged image is small. I tried to change vlaues in options of lightbox gallery (thumbnail medium large full), but it does not work.
Can you help me, please?
There are not any options to change the thumbnail size, that is auto created by the lightbox. We use prettyPhoto light box. The large image though that shows will be the exact size of your original image. The thumbnails are smaller and sit below the main image. If you need to change the thumbnail size, it will require code editing of the prettyPhoto lightbox.
Thanks for response,
but the problem is with that large image – I can upload photo of whatever size, but enlarged is still very small. I don’t need to change the thumbnail size, but the size of the enlarged image. I’m using prettyPhoto lightbox.
If your iamge is very large, then when you first open it up it will be scaled down to fit the window, that is normal. What you need to do is cick the “enlarge” icon in the top right of the lightbox, that will allow the full size image to show. This icon: http://d.pr/i/EgJa
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.