12022 comments found

Since the theme update, the shipping calculator box looks weird on my cart page.

http://plantamex.com
ThemeFusion

Yes if you just remove the old Avada folder via FTP (delete it) then upload the new one it should take care of that for you. If not, please post on the forum and we’ll get it all squared away for you :)

Thanks!

Default-user

Alright I just did that and everything seems fine now. Thanks for the help!

ThemeFusion

Fantastic, thank you for the follow up!

lubo64 Purchased
My checkout functionality broken as a result of Woocommerce 2.1. Can’t get passed Billing Details Can you help me please. If you like i can give you access to my page. http://xn----7sbflacjovvccck3m8d.com
ThemeFusion

Hey!

No worries, please update to the latest Avada version.

HOW TO UPDATE YOUR THEME

IMPORTANT UPDATE INFORMATION

When you update, make sure to remove the old Avada folder and upload the new one.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thanks!

Revilon Purchased

Hello. How can I excerpt use the characters. At the moment in the settings excerpt only words.

Thanks in advance.

ThemeFusion

Hey!

If you update to v3.4 or higher, you will now have an option to choose excerpt words or characters :) See this new option: http://d.pr/i/bGFH

HOW TO UPDATE YOUR THEME

IMPORTANT UPDATE INFORMATION

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thanks!

Hello Everyone :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

…………………………………………………………………….………………………

Thank you, we look forward to serving you!
ThemeFusion Team

Hello

I do not get installed in version 3.8.1

After uploading the file avada.zip fails.

Any advice?

ThemeFusion

Hey!

Does it say “are you sure you want to do this?” If so that means you have a file size limit on uploading files. You can upload it via FTP. http://theme-fusion.com/knowledgebase/are-you-sure-you-want-to-do-this/

If that is not it, please signup and post on our forum and include the error and details of the issue.

Thanks!

Silviuz Purchased

Hello, you could tell me where the file shortcode.php is gone? I cannot find it in the v.3.3.1 of the theme. I need to change the “drop down effect” on “recent works”. Thanks

ThemeFusion

Hey!

Our shortcodes are now located in the fusion-core plugin. So its inside that folder.

Thanks!

Hi,

When testing my speed in tools pingdom I see one image is searched for but not found. And this takes 45 seconds. This is the link of the image. How can I solve this?

http://example.com/wp-content/themes/Avada/images/bg.jpg

Thanks!

ThemeFusion

Hey!

Check out this post in our KB, which also leads to other info: http://theme-fusion.com/knowledgebase/is-your-site-running-slow/

you should be getting much higher speeds than that so its due to one of those reasons above. Also, we recommend using GTMetrix for testing as Pingdom is so inconsistent http://theme-fusion.com/knowledgebase/is-your-site-running-slow/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thanks!

I just recently purchased a theme on theme forest but was met with a crippling lack of a feature which made it unusable for my purpose (the theme did not allow me to images in bulk to my portfolio) which is a necessity in my case. does this theme allows multi image upload through the backend and or ftp?

Thanks in advance.

ThemeFusion

Yes you can upload multiple images via FTP but not directly to your portfolio post. I’ve not seen any theme that can do that. You can upload them to your server easily via FTP as any other files are able to do, but you cannot directly to portfolio post

Default-user

??? im a lil bit confused, ok here’s my current website that im trying to upgrade from http://mypartytherapist.com/#/HOME/ please take note of the ‘Party pics 2014’ tab. I’m trying to figure out how can i structure all that into this theme and i think i can except for to the method in which to get the images inside the individual portfolios thats my only concern

ThemeFusion

Hey :)

You were asking f you could “upload through the back end or ftp 100+ images at once to populate my portfolios / galleries and if so how?”

If you upload them to the post itself trough the “add media” button then yes they will be inserted into the post. That is standard WP functionality and can be done with any theme.

Avada uses featured images for posts which is the big image you see at te top of each portfolio post. Those har to be selected individually. But as I said earlier, you can disable featured image on single post page and simply add images in post content field.

You may also want to watch our portfolio video tutorial. It is made off an older Avada version but it shows you the process. During the video you will see text inserted in post content field, that is te same place you can insert images through “add media” button as described above.

Thanks!

Would you like to add a review plugin to your theme?

ThemeFusion

Hey!

Possibly :) Email us the information if you have an offer. Email us from our profile page here: http://themeforest.net/user/ThemeFusion

I’m a little frustrated with this theme. When I activate the Woo Commerce plug-in for my store there is a double scroll bar and the background gets messed up on Google Chrome only. Your support tells me you don’t care because WooCommerce is a 3rd party plug-in, but you promote this theme as being WooCommerce compatible. I can’t get support from WooCommerce bc I didn’t buy the plugin from them, I purchased it with this theme.

Now I have a website that I built for a client that is live and doesn’t work for 10% of the people who visit. Does anyone else have any ideas about what I should do? Support will write you one line per day if you are lucky… Doesn’t matter if the site is live… very frustrating!

ThemeFusion

Hey :)

Come on, I understand you are frustrated but that is not true about our support and you know it. Do you know that we are the same people here who answer in the forums? Nor do we do not write one line per reply. Our support would never say they do not care, and we full support WooCommerce plugin.

And as you can see from our forums and demo, it is definitely not a global issue.

Also, the last reply given in the thread was telling you to check with WooCommerce support because it is all related to the Woo plugin. If you turn it off then its fixed. That advice is correct.

I will follow up in your thread.

thanks

Hi :-) I tried to upgrade the Rev Slider from 4.1 to 4.2. Just got a blank white page with a “0” on it. Then no upgrade happened. Thoughts? Thx :-) James

ThemeFusion

Hey James :)

You can only update the rev slider to a new version if you have purchased it individually. Our theme bundles the plugin and its updated when you do a theme update. And we can only support the current version with the theme.

Try this, please download and update the to the latest version of Avada. It will prompt you to also update the rev slider, which is now on 4.3.2.

HOW TO UPDATE YOUR THEME

IMPORTANT UPDATE INFORMATION

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thanks!

I just recently purchased a theme on theme forest but was met with a crippling lack of a feature which made it unusable for my purpose (the theme did not allow me to images in bulk to my portfolio) which is a necessity in my case. does this theme allows multi image upload through the backend and or ftp?

ThemeFusion

Duplicate comment, see my reply to the same one above.

Thanks!

Hi,

Is it possible with this theme to have a horizontal image scroller in full with ? So let say i have 20 images and then want them to scroll side by side horizontal in a loop can that be done ?

ThemeFusion

Hey!

We do not have that feature at this time although have been discussing building something similar. If we do though it would come in a future update.

Thanks!

NaneVR Purchased

Is it possible in pricing tables to put the dollar sign after the price ? In my country currency sign comes after price!

ThemeFusion

Hey! Hmmm it is not setup that way at this time. But please signup and post a new topic on our forum and we’ll get you a soliton for that. andI ‘ll also talk to our devs about getting a solution for future update.

Thanks!

NaneVR
NaneVR Purchased

I did sign up and posted my problem in forum but no reply’s whats next i need to do to get this problem solved?

ThemeFusion

Hey,

It can take up to 24 hours Mon-Fri to get a reply, and that is longer on the weekend which is what is currently going on. New threads filled out on a Friday may not get answered that same day. We will certainly get to it. Be sure not to reply to the same thread again before we do, each reply sends it back to beginning of que because we answer from oldest to newest.

Thanks

Hello Everyone :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

…………………………………………………………………….………………………

Thank you, we look forward to serving you!
ThemeFusion Team

Hello,

My problem for “Fullscreen Slider Layout”. I have been tested with RevSlider and LayerSlider but that two options is still not working.

From Single Page I have been tested: - Template are Default, Full Width and 100%. - Page Options: Page Fullwidth are Yes. - Background Options: Wide and Boxed are nothing happens

I did put the Slider from Slider Options or even in Main Content Area but still not working.

The slider shows like a Boxed Layout, only centering and not stretched out.

My slider grid is 960×540 by the way.

Thank you.

ThemeFusion

Hey!

The Revolution Slider is the only one that can do a “full screen”. First lets make sure we are referring to the same thing. Full screen is full width and then full height. Full width is just full width of screen.

See this KB post in detail, the full screen settings you need for rev slider are tehre, and also make note that if you are logged into your admin the full screen will be off a little due to the admin bar, that will not happen though if logged out.

See this about full screen: http://theme-fusion.com/knowledgebase/how-to-make-a-full-screen-revolution-slider/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thanks!

Hi there! I’d love to purchase this theme, but was wondering if you had any insight for using it as for a tourism website? I’d need to use a reservation plugin with woocommerce (or another compatible checkout) and have it all work and be easily manageable. Please let me know your thoughts and if you have any recommendations for how to accomplish this. Thanks!

ThemeFusion

Hey!

Thanks for the interest. We’ve not used it as a tourism site but I do not see a reason why it cannot be, its very versatile. The main thing will be your reservation plugin. We’ve not used one so cannot give any recommendations yet, but we can recommend using WooCommerce for sure so that would be the route I go. If you do have issues with a reservation plugin, which it should be fine, you can signup and post on our support forum so we can take a look. If its theme related then we will fix it if possible.

Thanks!

On your Product example page http://theme-fusion.com/avada/product-launch/

I want to create a couple background images within a product sales page the shows more of the image as you scroll down. How do I do that? Is there a short code generator to be able to do that? if so what is the name of the short code? I can’t seem to figure it out.

Thank you!!

Evan

ThemeFusion

Hey Evan!

That is a regular page, so you can add any type of content you need to it. And WooCommerce has their own shortcodes for you to insert products on any page. So yes this can be done. Make a new page and add the content you with via our shortcode generator, and then add your products using woo shortcodes. our shortcode button and the woo shortcode button are right next to each other, see this: http://d.pr/i/xXSS

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thanks!

JoeAsap Purchased

I purchased the template a few days ago. I just love it. Easy to work with. Can’t wait for Version 4 to come out so I can re-design my own website.

Can you tell me once I’m done adding content and it’s time for the client to take over, how do I handle that regarding him accessing the forum and so on.

The license is purchased under my name, my account, right. So what do I do?

Joe

ThemeFusion

Hey!

Thanks for the comments Joe :)

Hmmm it depends on how you want to do it really. Once the site is done if the client has any troubleshooting issues they can either go to you and have you handle it using our forum (which you should still charge them for helping), or you can hand them over the license code or your credentials to login. If you give them the code, let us know first so we can clear it off your account, that way they can signup with their own info/email. Or you can edit your profile and add their email and a temp password.

Hope this helps! Thanks!

Default-user
JoeAsap Purchased

Got it Thanks. I’ll let you know if I give the client to code.

ThemeFusion

You are welcome :)

Hello

I really like your theme.

I do however experience one very important problem – I can’t view the site correctly on android. It doesn’t show the slider on the homepage and doesn’t show the menu.

This is the site: http://www.knafayim.org

And here is how it looks like on android https://www.diigo.com/item/image/4p40l/oknt?size=o

Second problem I have is that the text in the submenues is aligned to the left and i need it aligned to the right (it’s an rtl installation of worpdress). How can this be done and isn’t it supposed to be automatic? The correct alignment of the submenus to the right happens automatically whenever I install other themes form themeforest on rtl wordpress installation, but dooesn’t happen in avada.

Please help!

Thank you Sasha

ThemeFusion

Hey Sasha :)

Thanks for the comments!

1. The android issue seems due to a 3rd party plugin, or possible from a theme customization. Please check those two areas, disable all 3rd party plugins except for the ones we include and see if it helps. If you are using the child theme or customizations like css or php, then please use the default parent theme to verify it works. It should not eb an issue as its fully supported on Android, view our demo to see, you should be getting these results also: http://theme-fusion.com/avada/

2. Yes RTL is supported and it should be done auto. Please make sure you are using Avada v3.4.1. If you are it could also be due to the reasons in #1 above.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thanks!

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