I just download it and my package doesn’t include the demo xml file.
How can I get it?
Also, the shortcodes are not coming up on my editor.
There is no longer need for XML files. We have a built in demo content importer, directly in theme options on the General tab. And its even better than XML files because its imports everything, not just pages and posts. It gives you pages, posts, sliders, widgets, sidebars, theme options and more.
Check it out! And here is the info from our docs, http://theme-fusion.com/avada-doc/demo-content-info/import-xml-file/
For the shortcode button, Are you using Wordpress 3.9? If so it now uses TinyMCE4 instead of 3, so many plugins need udpated. All of ours are done and ready, but see below to guarantee you have done this.
1. Use Avada v3.4.3, download it from your Themeforest account.
2. Install the theme update and also update the fusion-core plugin to v1.3.3, you will be prompted to update the plugin also.
3. Once the theme and plugin are updated, clear your browser cache and you should see the icon in visual editor.
If it still does not show after the theme and plugin update, then you most likely have a 3rd party plugin that is causing it. Disable the extra plugins and clear cache to see that it works. You can then contact the plugin author and tell them they need to update their plugin to be compatible with WP 3.9
If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.
Click Here To Create A Forum Account & Get Free Support
Thank you, we look forward to serving you!
I have disabled all plugins and tried installing the fusion core and it still fails. I think i should have stay on wordpress 3.6 with the old version of the theme – the site is going to the client on wednesday for a presentation and it is now is a worse state with these updates than it was some time ago.
Still no shortcodes – all shortcodes currently on the site now are broken
and still have
Fatal error: Cannot redeclare avada_shortcodes_formatter() (previously declared in /home/pathgrad/public_html/wp-content/themes/Avada/shortcodes.php:5) in /home/pathgrad/public_html/wp-content/plugins/fusion-core/shortcodes.php on line 15
help needed urgently !
Please see my other reply to you on this, it is a few comments above. It has all the details and info. The theme and fusion core plugin are definitely 100% compatible with WP 3.9.
thanks – did post it on the support forum with all necessary details etc BUT will try to delete it first and will report back in a few minutes
Sounds good, thanks! Yes most likely you just need to delete the current version, then reinstall.
Make sure you are using the latest files too. Avada v3.4.3 which contains Fusion Core 1.3.3
2 minuts and i will report back – did download the latest version and upload it but will now delete the plugin and see … fingers and tows crossed
nope – deleted via ftp – it was the latest version
went and added it back in via your link in the plugins folder
installs fine but doesnt activate
have the latest 3.4.3 avada running and the child theme
Help needed – Presentation on Tuesday morning
Did you try this with the default parent theme? Maybe some change in the child theme is the cause. The advice above I gave should definitely fix that.
And if not, did you post on the support forum? that is the only place we can assist you further as we can get private login info and check it out first hand. Be sure to signup and post there if you still have the issue, make a new thread and include your FTP and WP login info. But first, please try it with the default parent theme,
Congratz on the 67k sales!!
Thank you Docci_me! Woot!
I’m the 67.001th one
Woo Hoo! Did a bunch of balloons fall out of the ceiling and horns and music go off? That is how I would like to imagine it! If I could make it happen for you, I would!
Thank you very much for the purchase, woot!
How I can translate to Spanish texts “cart”, “logout” and “show details”
Those are in the translation files, but make sure you are using the latest ones from our v3.4.3 theme package.
If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.
We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.
Click Here To Get Free Support
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Thank you, we look forward to serving you!
Can I add in a WooCommerce compare products plugin with this theme?
Also…Is a sidebar categories FILTER option available with this theme via plugin?, if not do you plan on adding this option in the future?
...I wasn’t able to find a plugin for this feature, if you can recommend one that would be great.
 -Free Run
Sure you can use a woo compare plugin. There is not a built in sidebar filter plugin, but you can get that feature from another plugin as well. WooCommerce does offer two built in filer widgets, see hre: http://d.pr/i/rYO3
Outside of that you will need to find a plugin if those do not suit your needs. I’ve not used one myself, but you should be able to find several with a google search: https://www.google.com/search?client=safari&rls=en&q=woocommerce+product+filter+plugin&ie=UTF-8&oe=UTF-8
Hi there. I recently purchased this theme and the theme installation simply fails each time. The theme options page is broken. I have posted this problem in the support forum. I received an email stating that there have been a few others with this problem with the latest version and to change my permissions which really didn’t work since all my permissions were already correct. I have heard nothing back since and it’s been three days. Can this please be addressed. I can’t do anything with it in the meantime. Thank you.
Yes it certainly can! When this happens, its due to either permissions or all the theme files not being uploaded to your server, or a bad WP install. There is nothing in the theme that would cause this, it has to be one of those things.
For the forum, you received replies in a day or so, but another user has jumped in and hijacked the thread which causes delays. Each time a user replies in a thread, the time resets on it and it gets sent back to the beginning of the que, which takes longer. So that is why its taken long to get a reply. Unfortunaltey we have a hard time policing that and can only educate users to not do that.
But as you can see from the other users response, it was fixed by the process he stated. Most likely he had a bad WP install, or low memory. Once he changed that, it worked.
It has to be one of those items because it is not a theme related issue. I just posted in your thread and asked for FTP info and assigned it to our dev so he can double check for you.
I just updated to Wordpress 3.9 and boom, no shortcode menu link in page editor
i mean the fusion shortcodes doesn’t work anymore
i just tried to install a fresh 3.8, installing avada, its ok, but when going to wp 3.9 this shortcode menu disappears
thanks for your help
Yep you need to update to the latest Avada. If something like this ever happens, the first place to check is our support forum or knowledge base, we always have things quicjkly posted for users. If using WP 3.9 …
If it still does not show after the theme and plugin update, then you most likely have a 3rd party plugin that is causing it. Disable the extra plugins and clear cache to see that it works. You can then contact the plugin author and tell them they need to update their plugin to be compatible with WP 3.9.
thank you very much, the button is back
Woo Hoo! You are most welcome
Hello how can I make a mobile version website. I check website from mobile, but everything is very big thats not professional at all. So guide me how can do it.
What do you mean by mobile site? Mobile (responsiveness) is suppose to be like that, it “responds” to the size of the screen and adapts to make the elements fit. That is what is expected and definitely professional, its standard responsiveness.
If you do not want that, and want the fixed desktop version on mobile, then you need to turn off responsiveness in theme options > general tab.
If you have further questions or need assistance with that, please post on our support forum.
i’m a user using Avada Theme V.3.4.3.
i updated the Wordpress Version from 3.8 to 3.9 a day before yesterday.
But i connot use the Fusion ShortCode Function anymore.
i did method you said under this comment(like use the Fusion ShortCode Plusgin V.1.3.3 and so on).
But I cannot do this.
Plz help me.
If using WP 3.9 then please see the below info …
Sorry to come here, but no one helps on your forum: Could you please tell me how to remove woocommerce from your theme, is giving to much problems and also overrides the plugin.
Template Overrides (WooCommerce): cart.php,
review-order.php version 2.1.0 is out of date. The core version is 2.1.8,
Where is this happening? Are you posting in the right spot?
I checked your account and you only opened two threads and both were solved and finished, and that was almost 2 months ago: http://d.pr/i/TprM
We do not include woocommerce with the theme, it is a standalone plugin you install on your own. If you do use it, then yes our design styles will take over and it will display as our site does. That cannot be removed unless you manually remove all the custom CSS for it, that is a lot of work.
From that message above, you are not using the latest Avada version. That will no longer happen if you update to Avada v3.4.3
hi, how do I make the blog post titles in blog home page bold?
Please signup and post on our support forum and our team can help you with that.
Hi, you have different types of slider but can any of your sliders do the following (see link):
I want header and wordings on the left or right side of video/image.
Yes you can use the layer or revolution slider for that.
How to do that, ie. how to make the video occupying 2/3 of the slider?
When using the layer or rev slider, each element you insert can be a certain size. Insert an image that is only the size you need. Or when inserting a video, make sure to set the size of the video so it only takes up 2/3.
If you have further questions or need assistance with that, signup and post on our support forum and our support team will walk you through it.
I want to purchase your templete.
However can you tell me if this template has very clean code and is very seo friendly.
I mean when I look on google speed website the score is very low (for your portofolio websites)
Yes it most certainly does. Portfolio pages tend to have more images, larger images too and it depends on how many are displayed, etc.
I added new style (font property) to the revolution slider, all I did was copy an existing style and modify the size. Now I keep getting “Ajax Error!!! ParserError”
I am using latest Avada v 3.4.3
and latest Revolution Slider v 4.3.6
Can you please help
Hmmm something had to happen on accident. Have you tried to revert to the old file? Download the theme again, and go to this location: http://d.pr/i/hwiT Copy those files and paste them into the wp-contents > plugins > rev slider > rs-plugin > css location.
If that does not help, I would delete the plugin and reinstall it. But first make sure you export your sliders.
Thanks, I replaced the files with originals as per your instructions but I still get the Ajax error. Will create a forum account
Did you remove the plugin (delete it) then reinstall it? I would do that, but first backup your sliders if you have any so you can reimport later.
Also, try it with the default WP theme. it you get the same error then its definitely a plugin issue of some kind.
Thanks, follow up on the forum!
Hi there. Can this theme be used for real estate listing website. It would be great if you have an example. Best regards
Yes it can You will need to use some kind of 3rd party plugin for the real estate listings. But that is true for any theme here, unless its real estate specific. Here is one real estate site from an Avada user: http://www.urbanvue.com
Hi, is there an option for the LOGO to be come smaller version, when page start to scroll down? I see this is a feature in other template, but not in your preview, please kindly confirm, thank you!
Yes it can be smaller, there is a theme option to control the width of the sticky header logo. On our live demo, it is the same size as the regular header because we have a small logo to begin with.
Ever since I bought this theme I have been struggling to resolve multiple plugin conflicts instead of enjoying the process of customization (which is always a pleasant job if everything works fine). There’s a conflict with WP UI plugin, the shortcodes are not working unless I disable WP optimize, I’m really afraid to take further steps.
Plugin conflicts can happen, it is not necessarily theme specific. That plugin you mentioned is for tabs, accordions and sliders which heavily use jQuery, so most likely it is conflicting with the ones we have built in, or it could be conflicting with the other premium sliders that use jQuery, Layer Slider or Revolution Slider. You can disable the premium sliders and see if that is it. If not, I would highly suggest contacting the plugin author to see what they say. We always try to resolve plugin conflicts if they are from the theme, it just depends on what it is.
I’m terribly sorry, it wasn’t Theme’s problem with WP UI, it was just some other plugin. Sorry for being rude.
Oh no worries, I did not think you were rude. Its all good, thank you for following up and letting us know!
While I like the template, its loading speed and its possibilities I feel a bit cheated as the advertised documentation is related to older versions, videos are, especially for beginners, confusing, as they also refer to previous versions and therefore display information that cant be found in the latest version.
1) I miss the option to create, save and edit (using the ShortCode generator) snippets for re-use in other templates / posts – any hints how to do so?
2) How can I add a section / container on a page which can be shown/hidden (or: collapse/expand)
3) How can I adjust the client slider height and make it scrolling without the arrows?
4) How can I create a content slider with the arrows (< >) next to each other instead of left and right side of that content container?
Thanks for the comments, let me help answer some of this.
In regards to old docs … there are some videos that are a bit dated, but that is it. No other documentaiton is out of date at all. Unfortunately videos get dated quickly as features and plugins change rapidly. Our most dated ones are due to the 3rd party plugin sliders which constantly change and get updated. However, the overall process for using them is the same. All other docs are up to date and stay up to date.
As for the “level” of information, Documentation is to get you started and go over how to use the theme, it does not contain information on things you can do outside of our options. Anything outside of our options is considered a code customization and each case can vary depending on the setup, docs on that topic simply cant be done. I wish it could, but it cannot due to all the variables each user might have setup, code has to be exact, one slight variation in what a user might need will make the custom docs useless.
You can obviously do so much with a WP theme, and a lot of it is very deep and involves custom work. That is not something we can detail in docs. Custom work can be done, and you can change just about anything you need to, but anything outside of our theme or page options is a customization that requires code knowledge.
As for loading … There should not be an issue with loading speed, you can see from our live demo: http://gtmetrix.com/reports/theme-fusion.com/Q8KMGPYt If you do not get those speeds, then you should read this and see what is wrong: http://theme-fusion.com/knowledgebase/is-your-site-running-slow/ once you do, post on the forum with any questions you have and we can help you out.
1. There is not a built in way to do this, that is a very cool feature but not common. However, please post in our feature request thread, we always add the most requested features.
And when we add our page builder soon, you will be able to save page templates and load them again.
2. Do you mean accordions? That is a shortcode, select it from the shortcode list and enter your content.
3. This can be done but is a customization that requires editing code (php, css and js). We are going to add more options for the carousel sliders that make life easier, but that is for like autoplay and height. Making it scroll without arrows requires heavy changes.
4. Again this can be done but is a code customization. Avada has the most built in options of any other theme we’ve ever seen. We try to add as many as we can that are requested by users. Doing that, allows users who do not know how to code to easily customize the site. However we can not put every option in there and there are certain levels that go beyond that, and there are also only so many options we can add before it gets very confusing.
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