12397 comments found

Hi guys, just before I buy the theme can you let me know if if there would be issues with asian characters like japanese? Like ??? for example

ThemeFusion

Hey!

Yes you can translate the theme into Japanese. We also have an extra setting to set excerpts to “characters” or “words” to accommodate for other languages that use characters: http://d.pr/i/MVL4

You may run into issues with certain fonts that do not support it, but you can always get around that by choosing a different font.

Thanks!

Default-user

Thanks guys. I can see me having to default the Japanese side to something like meiryo or something to show the chars on all systems. I gather as long as the database is in UTF8 it should be ok right? I’ll give it a crack – thanks!

ThemeFusion

Yes that is correct :)

lechevo Purchased

Hi

I dont want to use the google webfont

Is there any way to disable the call to webfont.js in the header page ?

ThemeFusion

Hey!

Sure you can do that, it will require some code editing though. Please signup and post on our support forum and our team may be able to point you in the right direction for that.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

DimaP Purchased

Hi There,

just found a very interesting stuff, pls. have a look through the image below, which prevents at my side to load properly a Google Map into the column, http://s7.postimg.org/o0vk7xe2j/Capture.jpg May the developers look through? Seems, main.js is a theme’s file?

ThemeFusion

Hey!

I just tested this on our demo and local install and cannot reproduce that error. Please first check your 3rd party plugins and customizations, if using a child theme please try with parent theme.

If you need us to check it out further, please post on our support forum. Our developing team and support staff only work the forums so its best to post there from the beginning as it will give you faster service.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Avada may be a great looking theme and #1, BUT!! Like SO MANY of your buyers are experiencing, the Fusion Core will NOT display the shortcodes page ...I have wasted hours and hours trying to get this to work, creating several brand new installations on different servers…with the latest version of WP, Avada and Fusion Core, it will not display. I have been through the Documentation on your site, “Fusion Core Shortcode Generator Shows A Gray/Blank Screen” – tried EVERYthing…nothing works! Please fix this as its a MAJOR part of making your theme easy to use, else, whats the point of buying it! :-(

ThemeFusion

Hey There :)

I’m sorry you are having this issue, but it is most definitely fixed and has been fixed for awhile now. We would never leave something that is not working in the theme. Let me help explain what the issue is to begin with …

When WP 3.9 came out, it uses TinyMCE4 instead of TinyMCE3. That caused our plugin as well as thousands of others to have issues with using WP 3.9. The solution was for us to issue a theme update with a new plugin version.

Some users still had issues with it because it was not updated properly, either the theme or the plugin or both. You must be using Avada 3.4.3 and fusion core 1.3.3.

If you are doing both, then you most likely have a 3rd party plugin that is causing this.

Also, there is no need to waste time on this, if you have an issue the first thing to do is post on our support forum so we can look at it for you and fix it.

I see you have posted there, I found your threads and we will reply shortly.

Thanks!

HI

I want to buy this theme and want to know if I can translate my website in Multiple languages

Also i want a add a form on website, if somebody want to see my website they must put their name and email id on home screen and then only they can check the website.

Please advise

Pawan Mehta

ThemeFusion

You can view it here on their website, http://wpml.org/purchase/

Thanks!

Default-user

can you suggest me any website theme which have language plugin included

ThemeFusion

Hey,

Hmmm, none of them here will, the language plugins like WPML do not allow their product to be bundled with the theme, it has to be purchased separately.

Thanks!

midiuos Purchased

hi

I like this theme, I have two questions. 1. Can I hide the header “search” feature and the icon for the search?

2. I want to delete the website search feature, and add google custom search feature instead.

May you give me some advices? Thanks

ThemeFusion

Hey!

1. Sure go to menu tab in theme options and disable the search icon in menu.

2. Hmmm you cannot delete the one we include, well you can but it will take heavy code editing. But it will not show up unless you add a search widget to a sidebar or use the header icon. So you can simply use a plugin for any other search feature you need, like Google Search,

If you have further questions, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

I am having a weird permalink issue. I have recently come aware of this view google webmaster tools which I believe killed all of my traffic. The issue is that for some reason most of my links had had /www.facebook.com/socalibullies to the end of it make it be tagged as a 404 because that page doesn’t exist.

The only place where the facebook link has been added was in the theme options under social media in the facbook opening.

I have tried to delete and readded the facebook link in to that area provided and that area only.

I have also compiled a new sitemap and submitted it to google. As of now i have 4 errors of the same nature which are the following:

http://www.socalibullies.com/breakfast-dog-biscuits-recipe/www.facebook.com/socalibullies http://www.socalibullies.com/faq-items/make-donation/www.facebook.com/socalibullies http://www.socalibullies.com/human-food-good-dogs/www.facebook.com/socalibullies http://www.socalibullies.com/forums/topic/clean-shedding-fur/www.facebook.com/socalibullies

This is all the errors as of this posting but before had I had as high a number as 143 errors of this same issue. These were fixed by deleting the link and readding it as stated above but they have returned so it is not working.

ThemeFusion

Hey!

Hmmm my first guess is that would have ot be from a 3rd party plugin. Are you not using any besides what we include? Have you tried to disable them all and then see what happens? The theme itself would not be doing that.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Default-user

I am using other plugins other then the ones included with the site. The only place i have entered the facebook information is in the social media area in the theme options.

ThemeFusion

Thanks, be sure to make a new topic on our forum so our support team can check. But first, please disable all your extra 3rd party plugins, it is very possible one of them is doing this because nothing in the theme would add that to your permalinks. Its very strange indeed, but most likely is a plugin issue. Or if using a child theme, activate parent theme to see if that is the cause.

And post a thread on the forum and wait for our reply. We will need to login and check out why its going on. Be sure to wait for our reply once you make the thread so the time does not reset on your thread. We answer from old to new.

Thanks, see you on the forum!

Hello! Since the last wordpress update the shortcode tab on the page editor is gone? I can’t seem to find it anywhere and I hope u guys can help me!?

ThemeFusion

Hey!

Yes if using WP 3.9, please see below …

1. Use Avada v3.4.3, download it from your Themeforest account.

2. Install the theme update and also update the fusion-core plugin to v1.3.3, you will be prompted to update the plugin also.

3. Once the theme and plugin are updated, clear your browser cache and you should see the icon in visual editor.

If it still does not show after the theme and plugin update, then you most likely have a 3rd party plugin that is causing it. Disable the extra plugins and clear cache to see that it works. You can then contact the plugin author and tell them they need to update their plugin to be compatible with WP 3.9

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Greetings,

Would be possible to:

1. Create a highlighted large button for DONATION on the header integrated with Woocomerce/Easy Digital Downloads/paypal? (this one is quite important for me)

2. Sorry, have you got a example using Events Calendar Pro?

3. Instal WooCommerce Tickets?

4. Include a visible Newsletter Sign-Up from mailchimp.

5. Include a visible subscription link for youtube.

6. Install IgnitionDeck or Astoundify Crowdfunding: http://wordpress.org/plugins/appthemer-crowdfunding/ http://ignitiondeck.com/id/

Thanks and looking to buy your theme :) , Gustavo

ThemeFusion

Hey!

Our button shortcode can do that already (large and hover color effect), but it will take code adjustments to get it in the header as you need. We cannot take on custom work at this time, however we do have a partner you can work with, thememovers.com. This is exactly the type of job they can take on for you :)

Thanks!

Default-user

Thanks. So, just two confirmations.

1. Can I just have a conventional link on the header for DONATION just highlighted with a different colour without code adjustments?

1.1 Suggestion for future updates: option to have a link on the header blinking/glowing. :)

2. Can I create a form on the donation page with monthly contributions like this one? (linked to paypal): http://rescuethemes.com/themes/?theme=Advocator

Very happy with the customer care already! :)

ThemeFusion

Hey!

1. Hmmm it will require CSS as all menu links are styled the same by default. But we have a customization partner you can work with to get a button up there if needed.

1.1 Yep this will be easy eventually. In the future this will be much easier as we ahve big plans for our header setup, but that is not something that will be done very soon.

2. Yes you can make a form using the free Contact Form 7 plugin, or the premium paid Gravity Forms plugin. Both allow you to make any type of form you need :)

Thanks for the comments!

Why my site is now in RTL with Arabic characters, I did not put these settings. How can I fix?

ThemeFusion

Hey!

Hmmm so did you install a new plugin or make any other changes? Its not possible for the theme to do that on its own so something had to change.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Ale_info

I did it once but no one has yet responded. I have not made any changes to the site in months.

ThemeFusion

Reply times can take up to 24 hours Mon-Fri and longer on weekends. Our team will reply to it. Although, it is not possible for this to change on its own. Something had to change, it could be someone who gained access to your site without you knowing. I hope tha tis not the case. We will need to login and check out why its going on. We’ll reply when it comes up next in the que, we answer from old to new so be sure to wait for our reply so the time does not reset on your thread.

Thanks!

gilesp Purchased

Hi, I am using Version: 3.4.3. How do I install demo data? I can’t see any buttons on the settings/general page.

ThemeFusion

Hey!

Go to theme options > general and you will see it there.

See this topic in our docs too: http://theme-fusion.com/avada-doc/demo-content-info/import-xml-file/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Default-user
gilesp Purchased

Hi, thanks. Sorry I was looking in the wrong place. So I did this but look what’s happened!? http://www.web-design-redhill.co.uk/wp/

Any ideas why this is?

ThemeFusion

Hey!

1. It seems you clicked the demo content button twice, which is why you are seeing double entries: http://d.pr/i/YpHl

Only click it once, then wait for it to be done. Right now you woudl need to manually remove each duplicate item, which takes time. I would suggest using the WP-reset plugin (which is free) it will clear all of that out on one butotn click. Then you can reimport, just be sure to only click it one time and wait for it to be done.

2. The shortcode content in the page http://d.pr/i/bzLo is due ot not having our plugin installed. See this post: http://theme-fusion.com/knowledgebase/my-shortcodes-are-no-longer-working/

You should see a “this theme requires the fusion core plugin” message in your admin, go ahead and follow the prompts to install it,

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hello Everyone :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

…………………………………………………………………….………………………

Thank you, we look forward to serving you!
ThemeFusion Team

Hm… Install theme on fresh WP 3.9 and there no any theme settings. Why this happens? Why i can’t see any theme settings?

ThemeFusion

Hey!

Is there an error that shows of any kind? See this common error here: http://theme-fusion.com/knowledgebase/warning-options-panel-will-work-properly-without-javascript/

I would advise to download a fresh copy of the theme and reinstall. If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

meetpd Purchased

Two questions:

1. I have customized avada theme based on my requirements. If I upgrade my site to the latest version of avada, will it overwrite my customization? How do I ensure my customization remains even after upgrade?

2. In the WP Admin panel, the Shortcodes panel in Editor is not visible. How do I make it visible?

Thanks!

ThemeFusion

Hey!

1. This depends on what you customized. Any theme options, page options, pages, posts, etc will not be lost, all of that is apart of the theme. But if you made code changes to the files, or changed anything in the CSS or PHP or JS files then yes it will be overwritten when you update. If you are making code changes like that ,its best to use a child theme. We do include a basic child theme with the package, read about them here: http://codex.wordpress.org/Child_Themes

2. Are you using WP 3.9? If so you need to …

a) Use Avada v3.4.3, download it from your Themeforest account.

b) Install the theme update and also update the fusion-core plugin to v1.3.3, you will be prompted to update the plugin also.

c) Once the theme and plugin are updated, clear your browser cache and you should see the icon in visual editor.

If it still does not show after the theme and plugin update, then you most likely have a 3rd party plugin that is causing it. Disable the extra plugins and clear cache to see that it works. You can then contact the plugin author and tell them they need to update their plugin to be compatible with WP 3.9.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hi, I saw this page http://theme-fusion.com/avada/header-below-slider/ on your site but when I import the demo content, I don’t see it. How do I get the header below my slider? Thanks

ThemeFusion

Hey!

That is just a page setting, any page can have a transparent header.

You can activate it for all pages via theme options > header

Or you can turn it on individually per page in the page options section of each page in your admin.

We just added that page a little while ago, so will be updating our demo content in our next theme update.

If you want that specific slider, or any of our other demo sliders, you can get them from here: http://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hi , I Make a site after buy Avada, but the space between the revolution slider and the below department is too height, so my question is how to change the height between two departments ? Thanks

ThemeFusion

Hey!

There are several ways to adjust spacing so it kind of depends on your situation. See this: http://theme-fusion.com/knowledgebase/how-to-add-or-reduce-space/

You can also adjust the spacing above or below the rev slider in the rev slider slider settings, each slider can adjust it individually.

If you have further questions or need assistance with that, signup and post on our support forum and include your site URL with the page in question and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

By the way, also in my Editor , i can not find the shortcode button…

ThemeFusion

Hey!

Are you using Wordpress 3.9? If so you need to …

1. Use Avada v3.4.3, download it from your Themeforest account.

2. Install the theme update and also update the fusion-core plugin to v1.3.3, you will be prompted to update the plugin also.

3. Once the theme and plugin are updated, clear your browser cache and you should see the icon in visual editor.

If it still does not show after the theme and plugin update, then you most likely have a 3rd party plugin that is causing it. Disable the extra plugins and clear cache to see that it works. You can then contact the plugin author and tell them they need to update their plugin to be compatible with WP 3.9.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hi Am i able to add a product order quantity to individual products? I have x number of products and my customers buy 10 of one 20 of another etc etc

ThemeFusion

Hey!

Yes its on each product, see it here next to the add to cart button: http://theme-fusion.com/avada/product/barbour-short-military-jacket/

Thanks!

Hello Everyone :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

…………………………………………………………………….………………………

Thank you, we look forward to serving you!
ThemeFusion Team

pre buying question

Hello my customer choose this theme for his new site.

Can i install the theme under development subdomain for building the site and then install the theme in his primary domain

or i need to buy the theme twice one for the dev subdomain and the other for his website.

Thanks

ThemeFusion

Hey!

Yes you can do that, no worries :) Use it locally or on dev site, then transfer it to the clients live domain. Only one license is needed for that.

Thanks!

ThemeFusion

You are welcome :)

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