11528 comments found

EPSound Purchased

After a recent wordpress update, the short code button has disappeared from the page editor. How can I get this back?

Thanks,

Ed

ThemeFusion

Hey Ed!

You will need to use Avada 3.4.3 that has fusion core 1.3.3. Download the latest theme files from your Themeforest Downloads page.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hello,

is it possible with Avada to do this: when adding a “featured image” to a post, it would be displayed in a gallery filterable by post categories. I know I could do this using portfolios, but I would have to do twice the job: to create the post, then the portfolio.

Thanks

ThemeFusion

Hey!

The portfolio is the only one that can do that at this time, the blog is setup differently. We’ve discussed adding teh ability to the blog also but have not had request for it yet. Maybe sometime in the future though :)

Thanks!

Hi

I created sub menus but they don’t seem to have the right style.. The font is huge and generally they don’t appear correctly.

Why is that?

Thank you

ThemeFusion

Hey!

The font size can be changed in theme options > typography. That should be the only thing that is different.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

I’m trying to use the font awesome icon ‘times’ and it’s not showing up. Other font awesome icons are showing up fine, but why would several be missing? How can I get them working?

ThemeFusion

Hey!

Most likely those are new icons with Font Awesome v4, the current theme only contains the 3.1 version. Our next release coming in about a week will contain Font Aweomse v4.

Thanks!

Just want to make sure I can upload PDFs here? That’s the most important thing I need in a theme.

ThemeFusion

Hey!

Yes you can do that :)

zeddje Purchased

Hi there, Can you telle me when your page builder version is ready, Thanks

ThemeFusion

It is coming in Avada v3.6, we are very close to releasing v3.5. you can see a preview and read about it on our forum, and stay up to date with when 3.6 will be done.

http://theme-fusion.com/forums/topic/avada-update-news/

Thanks!

Hi

I just recently installed the theme after updating tothe latest version of wordpress but now the Fusion Core Shortcode editor is not there

I was not given the notification to activate the shortcode editor, sliders etc. and when I check in installed plugins it is not there

How can this be resolved??

Thanks

M

ThemeFusion

Hey M :)

Yes if using WP3.9 or higher, you need to use Avada v3.43 and Fusion Core 1.3.3. Make sure you are using those versions. If the theme was updated, then the plugin message should be there, or at least in the install plugin area. Maybe it is due to cache. Clear it out and see.

If you do not see it, you can install it via FTP. Its in the 3.4.3 theme folder under avada > framework > plugins.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Sabitov Purchased

Hi. I have a little problem. When I chouse “LayerSlider 5 responsive demo slider” in “LayerSlider sliders” it’s open the empty window. I can’t edit it. Thx

ThemeFusion

Hey!

I’ve not seen that before, are you able to edit any Layer Sliders? I’d try ot remove that one, and import it again and see.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

I need to know if this theme includes all the features when I buy it, like support rtl, all homepages design, woo commerce, etc.

ThemeFusion

Yes it includes all the features we show on our demo and item page :)

Hello Everyone :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

…………………………………………………………………….………………………

Thank you, we look forward to serving you!
ThemeFusion Team

ivanpb Purchased

Good afternoon, I have started to create some pages using localhost mode via xampp and noticed that some of the features do not show correctly in offline mode. Am I correct in thinking that some of these features can only be visually seen when online, for example “search” icon and “return to top” icon shown at top and bottom of pages? Regards

ThemeFusion

Hey!

Hmmm no all features will show the same offline as online. Do you have those options checked to show in theme options? As long as they are enabled they should show.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

http://50.97.123.80/

I have installed Avada. 3.4.5 on fresh wp installation, cannot understand why the admin panel is not working, I have used avada before this on several other hostings and projects but this time I cant find anything to define the reason.

Theme options panel not working jQuery is undefined error comes in firebug

Please assist,

thank you

ThemeFusion

Hey!

Are you up to date using Avada 3.4.3 and Fusion Core 1.3.3? Is this the same server you used it on before? I would try a reinstall to see if maybe there is a missing file or corrupt file.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

zaidrix Purchased

Hello,

WP tagline of the home page is not showing on the browser?

ThemeFusion

Hey!

Are you referring to the tagline you insert in the wp settings? That will not show up at this time as we use a custom logo field instead. Its recommended that you add it to your logo file. Sometime in the future we will allow the text title and tagline to show instead of the logo.

Thanks!

Default-user
zaidrix Purchased

Hi, No I meant the tagline is not showing on the browser window title bar, at the moment it’s just showing the main website title

ThemeFusion

Can you please post a new topic on our forum so our support team can take a look? Thanks!

Click Here To Create A Forum Account & Get Free Support

Hello,

First of all, Great theme… I really want to purchase it but I only have a question about IE8…

When I ‘m testing the demo version in IE8 I get this (see screenshot)

print screen avada ie8

Is this something that can be fixed or just an IE8 bug…?

Thanks in advance…

ThemeFusion

Hey!

Yeah that is not a theme bug, just a minor issue on our demo end but we will have that adjusted today.

Thanks!

Hi,

I got a pre-sales question regarding the site performance. After viewing source code of your demo, I notice that some scripts such as isotope are calling in the middle of the content which is before the isotope plugin has been loaded(I can see the isotope has been loaded in the bottom of your page).

But I never receive any error in the console. So my question is that, does this theme load this plugin twice in the top as well as in the bottom which is redundant and make site load slower or did I miss anything?

Thank you very much in advance :-)

ThemeFusion

Hey!

Nope nothing is loaded twice :) We load scripts at the end of body tag to improve performance which is the best place for them. We also load main.js there where all our menu, sticky etc. functionality is. That just means that the dom can be rendered before the js file is fully loaded.

Thanks!

Default-user

Thanks for your reply but if I’m not wrong the js files must be loaded in order but some javascript codes are placed in the middle of your page that required plugins to run but as what you’ve stated the main.js whose contains those plugins is loaded at the end , so how can it does not have any error in the console?

ThemeFusion

Hey,

There is no error because there is no error to report. The scripts are not loaded twice, they are loaded on an event. i.e: when isotope is actually ready.

Thanks

Any update on when you’ll be releasing update supporting content parallax video backgrounds? Thanks :-)

ThemeFusion

Hey Stacyzoo :)

Our v3.5 update is coming next, very soon but we cannot give out release dates anymore. It will not include video backgrounds though in parallax sections, but you can view the new items on our support forum for what is to come. http://theme-fusion.com/forums/topic/avada-3-5-coming-soon-what-to-expect/

willrez Purchased

Hi there, I having an issue with Image framw short code! Nothing is changing when I write inside

Default-user
willrez Purchased

Hi there, I am having an issue with Image frame short code! Nothing is changing when I write inside Image Description !!! Appreciate your reply on this.

Regards,

ThemeFusion

Hey :)

Are you referring to the Image Alt Text? that will only show if hte image does not load for some reason, although you will be able to view it in the source code. But right now thre is not a “description” field for image frame http://theme-fusion.com/knowledgebase/avada-shortcode-list/#frames

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

KeithR Purchased

Hello,

Great theme, actually awesome theme. I am having some real trouble though that I cannot fix and need help fast (if possible). I have made custom contact forms but they do not work. I have tried everything, even different plugins, nothing works, please help. This is not online either, I had to pull it down because of this reason, I am developing locally. Any suggestions.

Thanks, Keith

P.S. I have tried Contact Form 7, but all my forms are setup with ARforms, purchased here on codecanyon.

ThemeFusion

Hey!

All of that you listed should work without issue as it does for our other users, most likely if its not your host is blocking it in some way. For example, load the default WP theme and use Contact Form 7, most likely it will not work and that shows it is on your server side. I’d contact them and explain the issue, its probably a quick adjustment for them.

We can also check it out in more detail on our forum for you, but I’m pretty certain it is server side now with that new information.

Thanks!

Default-user
KeithR Purchased

Thanks for the reply. I think it may be my local server (MAMP) not having a mail server built in but the site was live temp before I realized the forms where not working and had to pull it down. I will investigate further. I am willing to pay for this service if I could get someone to upload my site and get the forms working correctly, is this a service you offer? Thx.

ThemeFusion

Hmm yeah that could be it. If you upload your site to live server, the forms should not have an issue. If they do, post on our forum and we can take a look and see why :)

willrez Purchased
@KeithR, Did you try this short code?

your Text

on your contact page? If not, paste the short code on your contact page ( choose text page not the visuell. Mine is working just fine! Regards,
ThemeFusion

Hey :)

Thanks for the help!

Default-user
willrez Purchased

You’re most welcome :)

Filipeg Purchased

Hi ThemeFusion,

I need some help with two issues, I’ve downloaded and install the demo files, it’s working great I need to know where do I edit the pages, because on the admin I do not find the home (page) also I do not need the shop but is not on the menu (appearance/menu) have home, about us, faqs, etc, but they are not on the admin/pages (I would like to edit those pages and that they would appear on my site instead of home, sliders, pages,portfolio, etc. Thank you in advance, Filipe

ThemeFusion

Hey!

All pages are added, edited or deleted in the “Pages” section of your admin. Look in the left sidebar for “Pages”

If you need to edit the menu items, go to “Appearance > Menus” in your admin and you can add or remove menu items there.

Be sure to check out our docs under the appropriate sections, we have some info on both of these items there.

http://theme-fusion.com/support/documentation/avada-documentation/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

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