10167 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
nubian58 Purchased

Hi there, I bought this theme and love the way it looks on your demo site. However, after installing it and going through the instructions on how to import the demo content it flags an error. It says

‘Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.’

Can you help?

I contacted my service provider and they told me that I was using a lot of the CPU which caused this error.

What to you think? I am unsure if it is that…

ThemeFusion

Hey!

Yes that is a server error for certain. However they should of been able to quickly fix that for you. The demo content is a lot, but is not very big in size at all. I would recommend contacting them and asking them to fix this issue, its related to memory.

Here is a help file we have on this topic: http://theme-fusion.com/knowledgebase/500-internal-server-error/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Default-user
nubian58 Purchased

Will look into it and thanks for your speedy reply

ThemeFusion

You are most welcome, thanks!

Default-user
nubian58 Purchased

My hosting provider is still having problems. So much for tech support if they can’t sort it out

ThemeFusion

Hmmm, have you checked out this post with the Common Issues section?

http://theme-fusion.com/avada-doc/demo-content-info/import-xml-file/

It outlines what would need to change from your host, and to be honest those levels should already be set, if they are not then they are giving you very poor service. But even if they wont make changes, you can still import content in different ways, see that above link with descriptions.

If the issue persists, please post this up on our support forum and our support team will take good care of you. Create a new topic with details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the thread.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States

Version 3.5.1? So, how close are we to 3.6 that you’ve been talking about….Are you still talking about version 4.0 as well? 5 months ago, you said that a wider version was coming….Has that happened? Are we still limited to 960?

ThemeFusion

Hey bmacstudio,

I’m pretty sure we already discussed this with you. Yes 3.6 is on its way, its our next major version. Any “incremental” update, like 3.5.1 is simply a bug/fix update. We would never make our users wait for a major version to fix any bugs from our last major version, that’s not how we do things.

And as mentioned before, you can follow our news in our forum in the update thread, or any of the other sticky threads about updates. That will save you time from posting here ;)

Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hey other themes, imma’ let you finish but Avada is the #1 selling WordPress theme of all time! AND THEY’RE JUST GETTING STARTED! v3.5.1 out today, HARLEM SHAKE! http://theme-fusion.com/avada-documentation/changelog.txt

ThemeFusion

Harlem Shake :D Love it!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

bmacstudio just took my questions above. I look forward to the answers.

ThemeFusion

Hey,

You can stay up to date on our support forum, there are sticky update threads that inform our users of what is to come.

Yes 3.6 is on its way, it is the next major version. However an “incremental” update (like 3.5.1) is a bug/fix update.

Here is the 3.6 sticky thread: http://theme-fusion.com/forums/topic/avada-3-6-important-information/

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
joeljfxm Purchased

this support page is to diffrcult for me… i dont get any answers there… anyway just a quick quastion. pls. check this out. y is it like this? only on my own pc. it looks good… on a i pod to it is terebole… how can i fix this?

ThemeFusion

Hey :)

I checked the forum and you do not have any topics opened. To get help, you need to create a new topic and post your questions. http://theme-fusion.com/create-a-topic/

I checked your site out and there are some outside influences causing this. Either from code customizations or from 3rd party plugins. Please check those out first.

If you have further questions or need assistance with that, post a new topic on our forum from the link I gave you above. Be sure to fill out the form with as much detail as possible.

Thank you, we look forward to serving you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
joeljfxm Purchased

this support page is to diffrcult for me… i dont get any answers there… anyway just a quick quastion. pls. check this out.http://fxmdesigngroup.com/?page_id=10192 y is it like this? only on my own pc. it looks good… on a i pod to it is terebole… how can i fix this?

ThemeFusion

Hey :)

I checked the forum and you do not have any topics opened. To get help, you need to create a new topic and post your questions. http://theme-fusion.com/create-a-topic/

I checked your site out and there are some outside influences causing this. Either from code customizations or from 3rd party plugins. Please check those out first.

If you have further questions or need assistance with that, post a new topic on our forum from the link I gave you above. Be sure to fill out the form with as much detail as possible.

Thank you, we look forward to serving you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, great theme. I purchased it but I need some help customizing it. I already have a WordPress website in place and I want to import this new theme and modernize my website. How much would you charge me for making my website and your Avada theme work together and look awesome? I can send you the link in private to my website. Thank you lots!

ThemeFusion

Hey!

Thanks for the purchase! Currently we cannot take on custom work, however we do partner with http://themesurgeons.com

If you have any regular theme related question on how to do something or run into any issues, we can assist you with that on our support forum. Signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Default-user

Thank you so much! I will check them out.

ThemeFusion

You are welcome :)

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hello there, how can you disable CSS animation of mobile devices? I don’t seem to find a way.

ThemeFusion

Hey :)

Go to theme options > advanced and check this box http://d.pr/i/y0pt

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
magsul Purchased

Hi, I am trying to upload your demo content and I get this message:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Apache Server at c56.b98.myftpupload.com Port 80

Please advise

ThemeFusion

Hey!

That basically means that your server does not have enough memory or the execution time is not long enough. Your host can help with this, contact them and let them know of the issue and its a quick fix for them.

You can also import the content individually with teh xml files that are stored in avada > framework > plugins > importer > data.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Default-user
magsul Purchased

they increased the memory, but i am still getting the same error. Is it because i don’t have the woocommerce plugin installed?

ThemeFusion

Hmmm no that should not matter. Depends on what they increased it too. We can take a further look on our forum, but most likely they did not change what was needed. Hmmm, you can signup an post on our forum so we can take a more closer look at it. And you can also import stuff individually via XML files as stated above, or grab individual pages (the ones you want) form our docs: http://theme-fusion.com/avada-doc/demo-content-info/import-individual-pages/

Thanks!

ThemeFusion

Oh also see this item in our KB to import individual layer, revolution and fusion sliders: http://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/

Default-user
magsul Purchased

Hi again, so I have contacted my hosting company, and after their through check, it came down to the theme error and its missing files being the reason of me not being able to download the demo content. here is what they said: The error we see: Revolution Slider Error: Slider with alias Avada_Full_Width not found. It means the theme install is missing some files. Please ask your theme developer to supply a fresh install file. The entire theme install is needed to on the safe side.

So, can you folks send me a file that is fully complete? I would much appreciate it. I am very behind the schedule as of now and cannot loose any more days to work on it, thanks

ThemeFusion

Hey!

Actually that is not what it means :) The file you download is most definitely complete.

For that error, see our docs here, its #1 under “Common Issues” http://theme-fusion.com/avada-doc/demo-content-info/import-xml-file/

Thanks!

Default-user
magsul Purchased

So is the revolutionary slider working? Is there any chance you guys can install it for me – that demo content? I would much appreciate it?:)

Default-user
magsul Purchased

The demo content – pages end up as duplicate (after that error 501 page that disrupt installation of demo content) and after I view the page.

Default-user
magsul Purchased

could you please install it for me? I don’t know at this point what;s the issue – there seems to be too many issue and errors and I am just trying to get the demo content load in.

ThemeFusion

Yes we can, but can you please post on our forum so we can do that for you? We cannot get private login info here, create a new topic at the link below and explain what we discussed here.

http://theme-fusion.com/create-a-topic/

Thanks!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hi, I want to show comments on some pages(not posts)? The comments are active under discussion section but I still cannot see the comments on the page (I can see comments under posts but not under pages).

ThemeFusion

Hey!

Go to theme options > extra and look for this option: http://d.pr/i/UeBh

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Now waiting 1 year for the promised visual page builder solution. My customers can’t use shortcode they need the modern and easy page builder. Without it I have to look for an other template that fits my needs.:-(

ThemeFusion

Hey,

Yes and we keep our promises ;) We talked about a builder a year ago but never have given a date for when it will be done. We are building our own custom builder from the ground up, and its nearing completion and will release with v3.6, our next major version. I see you have not purchased the theme yet, but any of our users who have can follow our updates on our forum about news. You can view a short preview of it here: http://quick.as/yrb5f9vv

Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hi,

Just updated and the theme options menu is not available. it is staying greyed out when i view it.

Any ideas? It was working fine before update.

Thanks.

Default-user

Resolved

ThemeFusion

I assume you cleared cache? Thanks for the follow up!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
msaulid Purchased

Hi there,

Does this theme have the ability to have a contact form on the homepage slider? And if is not part of the theme, is the slider code editable if I have a programmer create one for me?

Thanks in advance.

Default-user
msaulid Purchased

Sorry just saw the other responses to this question.

ThemeFusion

Hey!

Yes you can do that with the layer or revolution slider.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
msaulid Purchased

Hi

Do you plan on releasing a version with a shortcode width of more than 940 px in the near future? If so, if I buy the current version and create my website what would it take to upgrade to the version with the larger width?

Thanks in advance.

ThemeFusion

Yes we do, its coming in our next major version v3.6. We cannot give out a release date for that, however it is being worked on now and is our next major release.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
licious Purchased

3.5.1

1. Theme options

Google Map Design Styling | Select the Map Styling

Reverts to Default Styling each time options saved.

2. Revolution Slider v4.5.7

Static Slider vanished and destroyed my slider :reallyevil:

Jsut saying …

ThemeFusion

Hey Licious,

1. Not able to reproduce this one, just tried it on 2 installs. We’d love to take a look for you though on our forum, signup and post a new topic there.

For example, our demo contact page has theme styling applied via theme options: http://theme-fusion.com/avada/contact/

2. Revolution slider … not entirely sure what you are referring to without additional details. The rev slider is not something we control or change, we simply include the latest plugin with the theme. We update over 20 sites each time with dozens of sliders and did not have this issue. Always make sure you have a backup of your slider so you can import if needed.

Thanks

ThemeFusion

Ah now I see what you are saying about #1. It takes time on our end, a few minutes but it does happen. We’ll check into this today

Default-user
licious Purchased

1 thanks, #2 from the developer, may be useful for others: “We added an option in the general settings tab of the slider settings where static sliders have to be specifically enabled for each Slider. Please turn this option on and all should work again.”

ThemeFusion

We’ve checked into it and will upload the solution soon.

Thanks!

  • Has been a member for 0-1 years

Hi, just a quick pre-purchasing question. Is it possible to set the Sliders/Revolution Slider/Captions page as a Home page? Thanks Sebastian

ThemeFusion

Hey Sebastian!

Yes you can set any of the pages for your home page, no problem!

Thanks!

Default-user

Brilliant! Thanks for the prompt reply.

ThemeFusion

You are welcome :)

Default-user

Hi again. We purchased the template, but struggle with the header. Could you please direct us to the export file for Sliders/Revolution Slide/Captions that would help a lot. If you’d like to have a look at the page as it is now http://evolvevideomarketing.co.uk/

ThemeFusion

Hey!

Thanks for the purchase! Yes we are here to help :)

Yep this is in our docs, You can download all our slider exports here for Rev, Layer & Fusion Slider: http://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/

And each of those titles link to the post about how to export or import for each slider. For example, here is the rev slider info: http://theme-fusion.com/knowledgebase/how-to-exportimport-your-slider-data/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Default-user

Lovely, many thanks.

ThemeFusion

You are most welcome :)

Default-user

Hi again, just a last question, we use the export facility for revolution slider/captions, but when we installed it, it has pushed the whole slider to a distance from the menu bar, how could we lift the slider back underneath the menu bar, please have a look and you will see http://evolvevideomarketing.co.uk/ Thanks advanced, Sebastian Tiplea

ThemeFusion

Hey Sebastian :)

Did you assign the slider via short code, or via page options? Page options will always put it up right underneath the menu.

If you pasted a short code in the post content field, then you will have the page top padding applied, which is 55px. You can adjust that in the page options as well.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Default-user

Wow! It was quick. I love your customer support, well done guys. Thanks again, Sebastian Tiplea

Default-user

Hi again, unfortunately still struggling with the Revolution slider. Would it be possible please for you to give us the exact short codes for this page http://theme-fusion.com/avada/captions/ Thanks advanced, Sebastian

ThemeFusion

Hey!

The exact shortcodes will not work unless you are using our exact sliders. The main slider on that page is assigned via page options, the small one on the bottom is assigned via shortcode. It looks like this … [rev_slider small_slider] ... but the small_slider is the specific name of the slider. So you need to make sure you have that slider, or insert your own slider name there.

You can download and import our demo sliders here: http://theme-fusion.com/avada-doc/sliders/how-to-get-our-demo-sliders/

And see this post for how to assign a slider: http://theme-fusion.com/avada-doc/sliders/how-to-assign-a-slider/

If the issue persists, please post this up on our support forum and our support team will take good care of you.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

  • Interviewed on the Envato Notes blog
  • Power Elite Author
  • Referred between 500 and 999 users
  • Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

Hello Everyone :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased Avada, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

View Our Training Videos

…………………………………………………………………….………………………

Thank you, we look forward to serving you!
ThemeFusion Team

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Russian Federation

Hi, I have not bought a theme, but it interested me, if I know the theme tune can be included into the Russian language? if could you please reply.

ThemeFusion

Hey!

Yes we do include Russian translation files that were submitted by one of our users. You can use them as they come, and also if needed make modifications to them using POEdit app, we have instructions for how to do that in our docs and can assist you if needed.

Thanks!

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 3-4 years

how do I remove the text category in the area [recent_works]?

ThemeFusion

Hey!

Is the “Text” category one of your own categories? You can select inside the shortcode which categories to include or exclude, http://theme-fusion.com/knowledgebase/avada-shortcode-list/#work Or generate a new shortcode using the generator to use the visual drop down options.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

To add content into the main area, is it possible to divide into 1 ~ 4 columns just as the footer and add text widgets, or perhaps I have to add it with HTML code into a new page?

ThemeFusion

Yes you can use columns in the main content area, that is how most of our pages are built. By default, widgets are only able to go into sidebars or footer, that is done through WP. However you can use a plugin called” Widgets On Pages” to insert them in page content area.

Thanks!

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