10707 comments found

Hello, i purchased the Avada Theme on November 4th. 9 days ago, and i stuck on the web design,because i’m very new in this area and will better work first with simple themes. I didn’t search for it before i bought and want to know did you offer a money back guarantee? It would be very kind of you. Thanks in advance!

ThemeFusion

Hi There :)

I’m sorry but all transactions are done through Themeforest so you would have to contact them.

But we can help you set up your site, its easy to do once you get the hang of it. If this is your first time using Wordpress then there will be a little bit of a learning curve, but we can help.

Read our “Avada Documentation” file to set up your pages. And then visit our support forum and ask any questions you need help with and we will assist you. To access our forum, you need to create a free account. To create an account, you need to use 3 things.

1. The same themeforest username that you bought avada with

2. the same email address that is associated with your themeforest username

3. Your purchase code located in the license certificate.

Go to this link below and create a free account.
http://theme-fusion.com/account/create

See this link to find your purchase code
http://theme-fusion.com/how-to-find-purchase-code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the forum or video tutorials.

Thanks!

misssiss Purchased

Hey there,

Please see my website, http://www.ilitchelectronics.com/testing1/

Can you tell me how I can shorten the distance between the top of the page and the menu, as well as between the menu and the slider? Now it is simply too much and unnecessary. Also, is there a way to change the menu font color?

Thanks

ThemeFusion

Hi :)

Yes we can help you with al of this on our support forum. Sign up for a new account and then post this up as a new topic and provide your URL as you did here.

To access our forum, you need to create a free account. To create an account, you need to use 3 things.

1. The same themeforest username that you bought avada with

2. the same email address that is associated with your themeforest username

3. Your purchase code located in the license certificate.

Go to this link below and create a free account.
http://theme-fusion.com/account/create

See this link to find your purchase code
http://theme-fusion.com/how-to-find-purchase-code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the forum or video tutorials.

Thanks!

misssiss Purchased

Also, the distance between each menu tab is really big and does not look aesthetic. Anyway to fix this?

ThemeFusion

Yes, we can help you with that. Post this up on our forum as well.

Include ll of these styling questions in the same topic.

Thanks!

Hi guys – great theme. A couple of questions:

1. Youtube short code parameters Can you pass parameters to the youtube shortcode? I want to turn off the related videos, turn on modest branding, and disable the showinfo flag. Normally you do this by passing a parameter into the embed, i.e. ?rel=0&modestbranding=1&showinfo=0 I can just use the embed directly and avoid the shortcode, but then the videos won’t show up in the featuredimages slider. Any ideas?

2. featured image options Can I override the featured image? It always includes every image from the post, but sometimes I want to override it with a single image.

Also, what is the code for the medium blog page? I’m not sure if my import failed or something, but mine is blank.

Thanks!

ThemeFusion

Hi There :)

We can help you with this, post it up on our forum as a new topic and our developers can assist you.

About the medium blog, its a theme option so you just need to select it there, its not a separate page template.

To access our forum, you need to create a free account. To create an account, you need to use 3 things.

1. The same themeforest username that you bought avada with

2. the same email address that is associated with your themeforest username

3. Your purchase code located in the license certificate.

Go to this link below and create a free account.
http://theme-fusion.com/account/create

See this link to find your purchase code
http://theme-fusion.com/how-to-find-purchase-code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the forum or video tutorials.

Thanks!

misssiss Purchased

thanks, got it

ThemeFusion

Awesome, thank you!

misssiss Purchased

Hmm, I see some topics posted after mine and they have several replies, but mine is still empty…

ThemeFusion

Where on the forum? Forum threads are answered from oldest to newest :)

Dont worry, it will be answered. Its checked twice a day Mon-Fri. And your thread will not go past 24 hours.

Also the other threads may of been answered by other users, our support staff is what really matters. We check oldest threads first then move our way up.

Thanks!

Hi,

I would like to buy this theme. It look very nice, but I’m also looking for

1. independent landing page and possible to custom / add fields 2. easy use to create buttons and forms 3. translation to Dutch / Netherlands

Is this possible in the Avada Theme?

ThemeFusion

Hi :)

1. No landing apge at this time, but maybe in future udpate.

2. Yes buttons are easy and used via shortcodes.

3. Yes translation files are included, you simply need to use plugin to translate into your language. We include some translations. What is the abbrev. for Netherlands?

Thanks!

Default-user

The abbrev for the Netherlands is NL Netherlands

ThemeFusion

Wonderful, we already have that translated. See screenshot below, these are the ones we have, and then any other languages can be translated with the “Avada” files you see there.

\\

I SAYS : I build some portfolio items? and every portfolio item related to the porffolio Categories? But in the “1 column” ?“2column”?“3 column”?“4 column” page? it can not be able to automatically classify and display ?according to the predefined categories line that show on the screen?

Support SAYS : This is how it is supposed to work. If you choose “All” and certain items are on page 2, they will also be on page 2 if you choose a subcategory. This also happens in our demo.

other problem? why I create a new portfolio item? It appear 404 error?

Please tell me clearly that this is a bug or not , so I decide what to do next. I think this is a very common functionality, your software should not have such a mistake

Default-user

Thanks , I solve 404 error; I had input “1” in the “portfolio items per page” during “Appearance theme options – Portfolio Items Per Page” , but in the front web page, When I click “ALL”, it will show all portfolio, but click other Classification label, it will show null. Waiting for your response. Thanks

Default-user

I had known the reason, when Edit Category , “the Slug“ only can be used ”letters, numbers, and hyphens”.

It’s my fault, Sorry

ThemeFusion

Its no problem, glad you got it worked out!

Thanks!

What plug-ins does this theme need to install ? – I think I skipped the prompt and haven’t installed them.

ThemeFusion

Its the woo slider plugin and the layer slider plugin.

Both are located in “avada > frameworks > plugins”

Thanks!

Hi, we bought this theme, and started modifing it. I’m not sure what I did, but I seem to have broken the site and it’s no long responsive. Can you please check? http://perfectal.ca/ Also, the google fonts seem pixelated on my clients website. Is there a way to use a safe web font such as Arial or Helvetica? Last thing, is it possible to reduce the opacity on the previous and next slide in the main slider? Thanks a lot. This theme is really nice.

ThemeFusion

The plugin can help with that as well. And we have a google analytics code field in theme options that you can insert your analytics code.

Thanks!

Default-user

Great! Thanks a lot!!!!!!!!!!!!!!!!!!!!

ThemeFusion

Anytime ;)

Please dont forget to rate our theme for us!

I’ve almost got installed the demo theme but struggling – I’m no expert, could I pay someone to have the demo setup installed, so I can then deconstruct.

ThemeFusion

Hi THere :)

Do you already have the theme installed? IF so, simply import the XML file, the instructions for that are in the avada documentation and we also have a video tutorial on how to do that on our forum. THe slider data is not included with the XML so that will not be imported, but everythign else will.

If you still have trouble, Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL , username and password along with a brief description of the issue so we can look into it for you.

http://themeforest.net/user/ThemeFusion

thanks!

I’m a newbie at this – loved Avada and decided to go for it. My blog adviser said stick with the simple Twenty 10 – ugh… so loading went fine until I got to the sliders – the documentation is so poor for a beginner – and now I have a mess.

should I tough it out and get Avada to work or go back? I’m fairly savvy understand programming but no code experience. I can work on this all day, but in about two weeks my job might hang on this.

ThemeFusion

Hi There :)

Which slider are you using? The flex slider is super easy to setup, follow the steps in the docs. The layer slider is a little more complicated since it has awesome effects, but you get a better result.

You need to decide if you want a full width slider (100% width) or a fixed width (940px) slider. Then go to our forum and watch the video tutorials on how to use the sliders, we’ve made one video walk through for each size slider. I will tell you that the fixed width slider is MUCH easier to do, all of it is simply selection fields, which is as easy as it gets.

To access our forum, you need to create a free account. To create an account, you need to use 3 things.

1. The same themeforest username that you bought avada with

2. the same email address that is associated with your themeforest username

3. Your purchase code located in the license certificate.

Go to this link below and create a free account.
http://theme-fusion.com/account/create

See this link to find your purchase code
http://theme-fusion.com/how-to-find-purchase-code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the forum or video tutorials.

Thanks!

Hi There.. i’ve inserted the twitter id, but it keep show me “loading new tweets” .. can help?

ThemeFusion

Yes it sounds like you have the old version of the theme, Twitter changed their API and it broke the widget. Make sure you have the latest version of the theme which is v1.1.2. Download it again and update the theme

If you do have the latest version, then make sure you only out the username in and nothing else. Try envato to make sure the widget works.

Thanks!

Hi! I wonder if it’s possible in blog posts, to hide the post title (the one right above the text, not the one with the background) and if it’s also possible to hide the post’s bottom line (By ‘author’|Articles|Comments Off) and about the author line. hope you can help me. Thanks!

ThemeFusion

In our new update coming in 1 week, you will be able to hide content like that. Although I do not think you can hide the main title, only the other attributes you mentioned. But maybe we can add that, I’ll speak to our developer about it.

Hi,

I pasted a Google Analytics code on the Theme Options ┬╗Basic tab, and now it’s showing on the website, at the top left corner.

Did I missed some option to paste this?

Thanks and keep up with the good work!

ThemeFusion

Hmmm, thats weird. I can’t get that to reproduce. Maybe double check the code, clear it all out and reinsert. See if that helps.

If not, We would need to see this in action. Post this up on our forum and also fill out the form below and post your entry ID in your thread so we can look at the backend and see whats wrong.

So first create a forum account if you have not already. Then fill out the form at the link below and create a new topic with this issue and post your entry ID in the topic. You get the entry ID after submitting the form. Its a private form that allows us to get your login info.

http://theme-fusion.com/login-details/

Thanks, we’ll figure it out for you!

paulobarbosa

Ok, Thanks.

I will do that. It’s still doing the same thing so I really need your help.

Thanks!

ThemeFusion

Hi :)

Yes we can help you with this but we need you to post it on our forum, that is where our expert developers check it. We can get it fixed for you, just post it on the fourm.

Thanks!

jadawe Purchased

Hello,

i wonder how to change the width of the sub-menu? The fix width cuts off the single titles and moves them into the next row.

Thanks in advance!

ThemeFusion

Sure, use the CSS below and change the width to what you want. Insert this CSS in the CSS field in theme options, its on the design tab.

The default width is 170px

#nav ul ul { width: 170px; }

Hi,

your theme looks really amazing. I have several pre sale questions.

1. Does the theme support the WPML plugin. I would like to use it on a bilingual site English and Bulgarian? 2. Does the theme support Cyrillic fonts?

ThemeFusion

Hi, thanks :)

1. Yes it does

2. we support google fonts out of the box

All the h2, titles, and side widget titles are not bolded. Anyway to fix this? Our website is homeoftheopenheart.org

ThemeFusion

Hi :)

Yes by default they are not bold since the design does not have it that way. THe Museo Slab font does not have a bold edition but you could specify font-weight: bold if you want, but it may not look right in all browsers.

So you can pick a new google font that is bold, or you can enter custom CSS in the CSS field in theme options, its on the design tab.

For example, the H2 headings could use this.

#main h2 { font-weight: bold; }

Thanks!

Hello,

Went to your demo site using an Android phone and got disappointed as no sliders are working. At the homepage there’s just a static image which is completely touch unaware and at the flexslider page there’s no slider showing at all :C

ThemeFusion

Hi :)

Flex slider works on all devices. The layer slider is currently not responsive, its version 2.0. But the new version is out, v3.0 and is fully responsive and we are issuing an update for it in about one week. So all our sliders will be fully 100% responsive. And we are including the Slider Revolution as well.

But right now, the flex slider is only one that is 10% responsive. I just checked it on 2 mobile devices (apple, Droid) and it shows up for me.

Thanks!

misssiss Purchased

Hello,

I am very frustrated at this point, as I;ve waisted a couple of days trying to figure one thing out, I have asked it here and have been directed to ask it in your forum, where I have not yet received a reply…on top of it all, I can not log into your forum, it seems to be buggy, I registered yesterday and when i tried logging back in today, it takes me to my wordpress site, where i enter my normal wordpress username and pw and it tells me they don’t exist??! Please help!

ThemeFusion

The forum works, I just checked it. And the forum is where we provide support, its better for everyone.

Are you saying you have a thread that is a few days old? That cant be right. Can you email me the thread?

Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your forum login details and the thread you made and I will look into it.

http://themeforest.net/user/ThemeFusion

thanks!

ThemeFusion

Also, as I said earlier, when you login it is suppose to take you to a WP dashboard, its a WP forum. All you need to do is simply click at the top to “visit site” and it takes you to the forum.

Please email me your info and thread, I will handle it.

ThemeFusion

I just checked the forum, and you have one thread you made and it was made 21 hours ago, and we responded 9 hours ago so you only waited for like 12 hours, which is very good.

And all your questions were answered in the thread as well, I’m not sure why you are so frustrated.

Below is the link.

http://theme-fusion.com/forum/topic/1351/changing-the-dimensions-of-the-menu

Thanks :)

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