8932 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, i purchased the Avada Theme on November 4th. 9 days ago, and i stuck on the web design,because i’m very new in this area and will better work first with simple themes. I didn’t search for it before i bought and want to know did you offer a money back guarantee? It would be very kind of you. Thanks in advance!

ThemeFusion

Hi There :)

I’m sorry but all transactions are done through Themeforest so you would have to contact them.

But we can help you set up your site, its easy to do once you get the hang of it. If this is your first time using Wordpress then there will be a little bit of a learning curve, but we can help.

Read our “Avada Documentation” file to set up your pages. And then visit our support forum and ask any questions you need help with and we will assist you. To access our forum, you need to create a free account. To create an account, you need to use 3 things.

1. The same themeforest username that you bought avada with

2. the same email address that is associated with your themeforest username

3. Your purchase code located in the license certificate.

Go to this link below and create a free account.
http://theme-fusion.com/account/create

See this link to find your purchase code
http://theme-fusion.com/how-to-find-purchase-code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the forum or video tutorials.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
misssiss Purchased

Hey there,

Please see my website, http://www.ilitchelectronics.com/testing1/

Can you tell me how I can shorten the distance between the top of the page and the menu, as well as between the menu and the slider? Now it is simply too much and unnecessary. Also, is there a way to change the menu font color?

Thanks

ThemeFusion

Hi :)

Yes we can help you with al of this on our support forum. Sign up for a new account and then post this up as a new topic and provide your URL as you did here.

To access our forum, you need to create a free account. To create an account, you need to use 3 things.

1. The same themeforest username that you bought avada with

2. the same email address that is associated with your themeforest username

3. Your purchase code located in the license certificate.

Go to this link below and create a free account.
http://theme-fusion.com/account/create

See this link to find your purchase code
http://theme-fusion.com/how-to-find-purchase-code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the forum or video tutorials.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
misssiss Purchased

Also, the distance between each menu tab is really big and does not look aesthetic. Anyway to fix this?

ThemeFusion

Yes, we can help you with that. Post this up on our forum as well.

Include ll of these styling questions in the same topic.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi guys – great theme. A couple of questions:

1. Youtube short code parameters Can you pass parameters to the youtube shortcode? I want to turn off the related videos, turn on modest branding, and disable the showinfo flag. Normally you do this by passing a parameter into the embed, i.e. ?rel=0&modestbranding=1&showinfo=0 I can just use the embed directly and avoid the shortcode, but then the videos won’t show up in the featuredimages slider. Any ideas?

2. featured image options Can I override the featured image? It always includes every image from the post, but sometimes I want to override it with a single image.

Also, what is the code for the medium blog page? I’m not sure if my import failed or something, but mine is blank.

Thanks!

ThemeFusion

Hi There :)

We can help you with this, post it up on our forum as a new topic and our developers can assist you.

About the medium blog, its a theme option so you just need to select it there, its not a separate page template.

To access our forum, you need to create a free account. To create an account, you need to use 3 things.

1. The same themeforest username that you bought avada with

2. the same email address that is associated with your themeforest username

3. Your purchase code located in the license certificate.

Go to this link below and create a free account.
http://theme-fusion.com/account/create

See this link to find your purchase code
http://theme-fusion.com/how-to-find-purchase-code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the forum or video tutorials.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
misssiss Purchased

thanks, got it

ThemeFusion

Awesome, thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
misssiss Purchased

Hmm, I see some topics posted after mine and they have several replies, but mine is still empty…

ThemeFusion

Where on the forum? Forum threads are answered from oldest to newest :)

Dont worry, it will be answered. Its checked twice a day Mon-Fri. And your thread will not go past 24 hours.

Also the other threads may of been answered by other users, our support staff is what really matters. We check oldest threads first then move our way up.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I would like to buy this theme. It look very nice, but I’m also looking for

1. independent landing page and possible to custom / add fields 2. easy use to create buttons and forms 3. translation to Dutch / Netherlands

Is this possible in the Avada Theme?

ThemeFusion

Hi :)

1. No landing apge at this time, but maybe in future udpate.

2. Yes buttons are easy and used via shortcodes.

3. Yes translation files are included, you simply need to use plugin to translate into your language. We include some translations. What is the abbrev. for Netherlands?

Thanks!

Default-user

The abbrev for the Netherlands is NL Netherlands

ThemeFusion

Wonderful, we already have that translated. See screenshot below, these are the ones we have, and then any other languages can be translated with the “Avada” files you see there.

\\

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I SAYS : I build some portfolio items? and every portfolio item related to the porffolio Categories? But in the “1 column” ?“2column”?“3 column”?“4 column” page? it can not be able to automatically classify and display ?according to the predefined categories line that show on the screen?

Support SAYS : This is how it is supposed to work. If you choose “All” and certain items are on page 2, they will also be on page 2 if you choose a subcategory. This also happens in our demo.

other problem? why I create a new portfolio item? It appear 404 error?

Please tell me clearly that this is a bug or not , so I decide what to do next. I think this is a very common functionality, your software should not have such a mistake

ThemeFusion

No its not a bug, that is how the categories work. Its how Wordpress works. Categories like that are only able to grab from the active page. That is how it works. You can input “-1” in the “portfolio items per page” theme option and it will show all items on your first page, which will allow all your items to show.

We are looking into a different option for a future update, but for now that is how categories work, its the same on other themes as well. The only work around is to pout all your items on the first page bu inserting -1 in the them option.

Your other problem with the 404 error is probably a permalink issue. Navigate to “settings > permalinks” and just hit “save” to reset them.

If the problem persists, then please post this on our forum where we can get your login info and look into it further.

Thanks :)

Default-user

Thanks , I solve 404 error; I had input “1” in the “portfolio items per page” during “Appearance theme options – Portfolio Items Per Page” , but in the front web page, When I click “ALL”, it will show all portfolio, but click other Classification label, it will show null. Waiting for your response. Thanks

Default-user

I had known the reason, when Edit Category , “the Slug“ only can be used ”letters, numbers, and hyphens”.

It’s my fault, Sorry

ThemeFusion

Its no problem, glad you got it worked out!

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Zingmedia Purchased

What plug-ins does this theme need to install ? – I think I skipped the prompt and haven’t installed them.

ThemeFusion

Its the woo slider plugin and the layer slider plugin.

Both are located in “avada > frameworks > plugins”

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, we bought this theme, and started modifing it. I’m not sure what I did, but I seem to have broken the site and it’s no long responsive. Can you please check? http://perfectal.ca/ Also, the google fonts seem pixelated on my clients website. Is there a way to use a safe web font such as Arial or Helvetica? Last thing, is it possible to reduce the opacity on the previous and next slide in the main slider? Thanks a lot. This theme is really nice.

ThemeFusion

ITs hard to say what happened without knowing what changes you made. The best thing you can do is replace the media.CSS file and the all.css file with the ones you originally downloaded.

All of google fonts are web safe so it shoudl not be pixellated. Use PT sans which is perfect in all browsers. Our next udpate will allow you to easily use fonts like Arial, etc. Coming in 1-2 weeks.

Possible to reduce opacity but you would need to post that on our forum to get help. To access our forum, you need to create a free account. To create an account, you need to use 3 things.

1. The same themeforest username that you bought avada with

2. the same email address that is associated with your themeforest username

3. Your purchase code located in the license certificate.

Go to this link below and create a free account.
http://theme-fusion.com/account/create

See this link to find your purchase code
http://theme-fusion.com/how-to-find-purchase-code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the forum or video tutorials.

Thanks :)

Default-user

Thanks for responding. I replaced the css files but it’s not responsive yet. Can you please help me?

ThemeFusion

Hi :)

The only thing you can do is to check to make sure responsiveness is turned on in theme options. ITs on the “basic” tab. Make sure its set to on. If it is then only thing you can do is a fresh install … but …

what about your site is not responsive? I just checked your site link and it responds exactly how its suppose to. Are you simply referring to the layer slider? If so, that is not fully responsive right now and a “fallback” image takes over on smalelr screens.

What portion of your site is not responding correctly? It works as it should for me.

ThemeFusion

I just realized that you may be confused on what responsiveness is. When your site has responsiveness turned on, it should do exactly what your site is doing, it responds and adapts to fit different screen sizes.

It sounds like you want your site to show the “fixed” layout which is an exact replica of the desktop version, only scaled down. That is actually not responsive, that is fixed layout, nothing changes is just gets smaller.

If you want the “fixed” layout, then you simply need to turn “responsiveness” off in theme options, that will allow the fixed layout to show at all times.

Let me know if that is what you mean.

Default-user

Thank you very much for responding! I reinstalled the theme and uploaded all the files again. I couldn’t tell what I had done that broke it. It’s fixed now. This theme is great. Thanks again.

ThemeFusion

Wonderful! Thanks so much and please dont forget to rate our theme for us, we would greatly appreciate it!

Default-user
Hello again, The slider doesn’t work in IE. Do you have any idea why? http://perfectal.ca/extraction-plant/ http://perfectal.ca/ore-preparation-plant/ If you check these two pages in other browsers you will see them. Thanks, Shima
ThemeFusion

ARe you referring to the flex slider you’ve posted in the post content field? The slider that has 4 images on those pages you posted?

Check our demo in IE9 , the slider does work so it must be something on your end. http://theme-fusion.com/avada/about-us/

Hmmmm, have you made changes to any of the theme files? What version of Avada are you using, the latest is v1.1.2. Make sure you are up to date.

Default-user

i think so. i went to the slideshow, added a new one and assigned it to a group. not sure why it’s not working correctly in IE8 . I don’t have a problem in firefox or safari. i didn’t modify anything that could affect the slider.

ThemeFusion

Are you using Avada 1.1.2? Check it in the “themes” section of your admin.

Did you check our demo link in IE8 ? Does it work?

Default-user

I think it’s fixed now. I may have been using an older version of IE. One last question…. How do I add keywords and description to the pages? I see a field for title but nothing for keywords. Thanks a lot! Shima

ThemeFusion

Awesome!

You can put any copy content in the editing field for each page, the title bar is up top, then the editing field is where you would put any relevant copy.

Thanks!

Default-user

I already have the words in the body content but I want to add meta tags such as keywords there. Is it not possible? If not do you know of any plugins that would work with your theme? Also, is there a way to see the site activities there? such as visits, etc?

ThemeFusion

Oh I see, sorry I misunderstood you.

Yes you can do all of that with a plugin, that is not a standard feature of wordpress. There are many good SEO plugins out there. The below one is the most popular one.

http://wordpress.org/extend/plugins/wordpress-seo/
Default-user

wonderful! thank you very much!! can you also let me know about the metrics or analytic?

ThemeFusion

The plugin can help with that as well. And we have a google analytics code field in theme options that you can insert your analytics code.

Thanks!

Default-user

Great! Thanks a lot!!!!!!!!!!!!!!!!!!!!

ThemeFusion

Anytime ;)

Please dont forget to rate our theme for us!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Zingmedia Purchased

I’ve almost got installed the demo theme but struggling – I’m no expert, could I pay someone to have the demo setup installed, so I can then deconstruct.

ThemeFusion

Hi THere :)

Do you already have the theme installed? IF so, simply import the XML file, the instructions for that are in the avada documentation and we also have a video tutorial on how to do that on our forum. THe slider data is not included with the XML so that will not be imported, but everythign else will.

If you still have trouble, Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your URL , username and password along with a brief description of the issue so we can look into it for you.

http://themeforest.net/user/ThemeFusion

thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
dennybara Purchased

I’m a newbie at this – loved Avada and decided to go for it. My blog adviser said stick with the simple Twenty 10 – ugh… so loading went fine until I got to the sliders – the documentation is so poor for a beginner – and now I have a mess.

should I tough it out and get Avada to work or go back? I’m fairly savvy understand programming but no code experience. I can work on this all day, but in about two weeks my job might hang on this.

ThemeFusion

Hi There :)

Which slider are you using? The flex slider is super easy to setup, follow the steps in the docs. The layer slider is a little more complicated since it has awesome effects, but you get a better result.

You need to decide if you want a full width slider (100% width) or a fixed width (940px) slider. Then go to our forum and watch the video tutorials on how to use the sliders, we’ve made one video walk through for each size slider. I will tell you that the fixed width slider is MUCH easier to do, all of it is simply selection fields, which is as easy as it gets.

To access our forum, you need to create a free account. To create an account, you need to use 3 things.

1. The same themeforest username that you bought avada with

2. the same email address that is associated with your themeforest username

3. Your purchase code located in the license certificate.

Go to this link below and create a free account.
http://theme-fusion.com/account/create

See this link to find your purchase code
http://theme-fusion.com/how-to-find-purchase-code

When you login, it may take you to a wordpress admin page, simply click the “visit site” and head over to the forum or video tutorials.

Thanks!

  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Singapore

Hi There.. i’ve inserted the twitter id, but it keep show me “loading new tweets” .. can help?

ThemeFusion

Yes it sounds like you have the old version of the theme, Twitter changed their API and it broke the widget. Make sure you have the latest version of the theme which is v1.1.2. Download it again and update the theme

If you do have the latest version, then make sure you only out the username in and nothing else. Try envato to make sure the widget works.

Thanks!

  • Has been a member for 1-2 years

Hi! I wonder if it’s possible in blog posts, to hide the post title (the one right above the text, not the one with the background) and if it’s also possible to hide the post’s bottom line (By ‘author’|Articles|Comments Off) and about the author line. hope you can help me. Thanks!

ThemeFusion

In our new update coming in 1 week, you will be able to hide content like that. Although I do not think you can hide the main title, only the other attributes you mentioned. But maybe we can add that, I’ll speak to our developer about it.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Portugal

Hi,

I pasted a Google Analytics code on the Theme Options ┬╗Basic tab, and now it’s showing on the website, at the top left corner.

Did I missed some option to paste this?

Thanks and keep up with the good work!

ThemeFusion

Hmmm, thats weird. I can’t get that to reproduce. Maybe double check the code, clear it all out and reinsert. See if that helps.

If not, We would need to see this in action. Post this up on our forum and also fill out the form below and post your entry ID in your thread so we can look at the backend and see whats wrong.

So first create a forum account if you have not already. Then fill out the form at the link below and create a new topic with this issue and post your entry ID in the topic. You get the entry ID after submitting the form. Its a private form that allows us to get your login info.

http://theme-fusion.com/login-details/

Thanks, we’ll figure it out for you!

paulobarbosa

Ok, Thanks.

I will do that. It’s still doing the same thing so I really need your help.

Thanks!

ThemeFusion

Hi :)

Yes we can help you with this but we need you to post it on our forum, that is where our expert developers check it. We can get it fixed for you, just post it on the fourm.

Thanks!

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 3-4 years
jadawe Purchased

Hello,

i wonder how to change the width of the sub-menu? The fix width cuts off the single titles and moves them into the next row.

Thanks in advance!

ThemeFusion

Sure, use the CSS below and change the width to what you want. Insert this CSS in the CSS field in theme options, its on the design tab.

The default width is 170px

#nav ul ul { width: 170px; }
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

your theme looks really amazing. I have several pre sale questions.

1. Does the theme support the WPML plugin. I would like to use it on a bilingual site English and Bulgarian? 2. Does the theme support Cyrillic fonts?

ThemeFusion

Hi, thanks :)

1. Yes it does

2. we support google fonts out of the box

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • United States

All the h2, titles, and side widget titles are not bolded. Anyway to fix this? Our website is homeoftheopenheart.org

ThemeFusion

Hi :)

Yes by default they are not bold since the design does not have it that way. THe Museo Slab font does not have a bold edition but you could specify font-weight: bold if you want, but it may not look right in all browsers.

So you can pick a new google font that is bold, or you can enter custom CSS in the CSS field in theme options, its on the design tab.

For example, the H2 headings could use this.

#main h2 { font-weight: bold; }

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hello,

Went to your demo site using an Android phone and got disappointed as no sliders are working. At the homepage there’s just a static image which is completely touch unaware and at the flexslider page there’s no slider showing at all :C

ThemeFusion

Hi :)

Flex slider works on all devices. The layer slider is currently not responsive, its version 2.0. But the new version is out, v3.0 and is fully responsive and we are issuing an update for it in about one week. So all our sliders will be fully 100% responsive. And we are including the Slider Revolution as well.

But right now, the flex slider is only one that is 10% responsive. I just checked it on 2 mobile devices (apple, Droid) and it shows up for me.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
misssiss Purchased

Hello,

I am very frustrated at this point, as I;ve waisted a couple of days trying to figure one thing out, I have asked it here and have been directed to ask it in your forum, where I have not yet received a reply…on top of it all, I can not log into your forum, it seems to be buggy, I registered yesterday and when i tried logging back in today, it takes me to my wordpress site, where i enter my normal wordpress username and pw and it tells me they don’t exist??! Please help!

ThemeFusion

The forum works, I just checked it. And the forum is where we provide support, its better for everyone.

Are you saying you have a thread that is a few days old? That cant be right. Can you email me the thread?

Visit the link below and find the “email theme fusion” box on the lower right hand side, send us an email with your forum login details and the thread you made and I will look into it.

http://themeforest.net/user/ThemeFusion

thanks!

ThemeFusion

Also, as I said earlier, when you login it is suppose to take you to a WP dashboard, its a WP forum. All you need to do is simply click at the top to “visit site” and it takes you to the forum.

Please email me your info and thread, I will handle it.

ThemeFusion

I just checked the forum, and you have one thread you made and it was made 21 hours ago, and we responded 9 hours ago so you only waited for like 12 hours, which is very good.

And all your questions were answered in the thread as well, I’m not sure why you are so frustrated.

Below is the link.

http://theme-fusion.com/forum/topic/1351/changing-the-dimensions-of-the-menu

Thanks :)

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