An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ThemeFusion, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from ThemeFusion:

We have a dedicated support center for all of your support needs. It includes our documentation, knowledge base, video tutorials and an advanced ticket system for any questions you have. To take advantage of the free support provided, please signup at our support center.

Thank you very much for the purchase, we look forward to helping you!

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How Do I Get Support For Avada?

All Theme Support Is Handled At our Support Center, See The Links Below. Only Pre-Sales Questions Are Handled Here In The Comments

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Click Here To Create An Account & Get Free Support
View Our KnowledgeBase
View Our Online Documentation
View Our Training Videos

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BEFORE YOU POST A NEW TOPIC, PLEASE FOLLOW THE STEPS BELOW

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SCOPE OF SUPPORT

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.

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SUPPORT SCHEDULE

We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check tickets all throughout the day but reply times can be up to 24 hours Monday-Friday

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Thank you so much and we look forward to serving you!

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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