An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ThemeFusion, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from ThemeFusion:

We have a dedicated support center for all of your support needs. It includes our documentation, knowledge base, video tutorials and a hands on support forum for any questions you have. To take advantage of the free support provided, please signup at our support forum.

Thank you very much for the purchase, we look forward to serving you!

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How Do I Get Support For Avada?

All Theme Support Is Handled On Our Forum, See The Links Below. Only Pre-Sales Questions Are Handled Here In The Comments

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Click Here To Create A Forum Account & Get Free Support
View Our KnowledgeBase
View Our Online Documentation
View Our Training Videos

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WHY DO WE USE OUR OWN SUPPORT FORUM?

1. Themeforest comments are not searchable and other users cannot reply.

2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.

3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.

5. This allows us to answer quickly & efficiently since we only have to respond in one avenue

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BEFORE YOU POST A NEW TOPIC, PLEASE FOLLOW THE STEPS BELOW

1. Make sure you have read the online documentation, our short code documentation and have checked our FAQ Knowledgebase section. Most questions can be answered in those areas.

2. Always perform a forum search before you post, its very possible your issue has already been brought up and has been answered. Search field is located in right sidebar

3. If your question has not been brought up, then please post a new topic in the theme thread that pertains to you. Always include as much detail as you can, including your site URL, screenshots or attachments. Try to be as specific as possible, it will help us serve you faster.

4. Patiently wait :) We strive to get you answers as quickly as possible. Do not BUMP your thread, it will take 2X as long to get a reply because we answer threads from oldest to newest.

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SCOPE OF SUPPORT

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.

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SUPPORT SCHEDULE

We try our best to monitor the forums around the clock, however, this is not always possible due to different timezones. We check forum threads twice a day, Monday – Friday and we try to do it once over the weekend but its not guaranteed. You may not get an answer on Saturday or Sunday so please keep that in mind during the weekends.

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Thank you so much and we look forward to serving you!

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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