An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ThemeFusion
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How Do I Get Support For Avada?
We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.
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Why do we use our own support forum?
1. Themeforest comments are not searchable and other users cannot reply.
2. Our forum is searchable, plus anyone else can respond. We have an amazing user base of people who love to help and share info.
3. Many questions are asked repeatedly so performing a search allows you to find answers quickly.
4. We have an ever growing knowledge base and video tutorials section for our users. Its a much better place for our users to get help.
5. This allows us to answer quickly & efficiently since we only have to respond in one avenue
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To access our forum, you need to create a free account with your Themeforest Purchase Code.
Watch The Forum Video Tutorial Here
Click Here To Create A Free Account
Click Here To See How To Find Your Purchase Code
Please See Our General Guidelines & Support Policy
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Once you are signed up, please perform the steps below before you post a new topic.
1. Make sure you have read the included documentation that is packaged with your theme. Most questions can be answered by reading through it.
2. Always check our video tutorials and perform a forum search before you post, its very possible your issue has already been brought up and has been answered.
3. If your question has not been brought up, then please post a new topic. Try to be as specific as possible with the details of your question or issue and include your URL and/or screenshots so we can serve you faster
4. Patiently wait 
We strive to get you answers as quickly as possible. We answer threads twice a day, Monday – Friday and response time can be between 8-24 hours, but is usually towards the lower end of that spectrum.
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Scope of Support
Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer. At this time we do not provide those services.
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Support Schedule
We try our best to monitor the forums around the clock, however, this is not always possible. The bulk of our team is based in the GMT +1 timezone so please be aware of any time difference. We check forum threads twice a day, Monday – Friday and we try to do it once over the weekend but its not guaranteed. You may not get an answer on Saturday or Sunday so please keep that in mind during the weekends.
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Thank you so much and we look forward to serving you!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
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