An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Could you tell me… does the theme support self hosted video?
Yup it does All you need is place that self hosted video in your content and that’s it
Can I have more than just 1 portfolio page?
You can have unlimited portfolio pages by entering what portfolio categories you want to exclude on each page
What are the parameters for an uploaded logo? I need to use one ~ 300W x 150H, but want to make sure that it won’t skew the page too badly.
How would the theme respond to having a larger that current logo in place?
The logo placeholder has NO boundaries as long as you don’t make it too big *(ie 600px would be too big)
Othe than that, any type of logo would sit well with the theme.
Couple questions: Can the footer be easily edited with other information. Like widgets and such?
Also can more fields be added to the contact form?
Is there a contact form widget that can be placed into different pages and possibly the footer?
Footer: its an optional widgetized area you can turn on/off from the admin and place widgets in 3 sections with unlimited number of widgets.
The page titles, content and many other areas are SEO friendly coded.
The contact form is a page layout, meaning you can create as many contact pages as you want. Also, there’s a shortcode generator to create as many contact forms in a page as needed.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.