242 comments found

We are having major problem with the template since purchase. The issue we have is related to PayPal Express Checkout. When users use PayPal to pay for orders, they see an error message: PayPal gateway has rejected request. A successful transaction has already been completed for this token (#10415: Transaction refused because of an invalid argument. See additional error messages for details).

The funny thing is that the transaction does post to PayPal without a problem but Magento is not creating an order for it.

We have since modified the CSS of the site and still have the same issue. We have tested default stock theme Avanti and still same issue. We have also test default magento themes and they have no problem.

Current Magento version is Payment integration is Payflow pro and PayPal Express Checkout.

We need help fixing this.

After 2 months of fighting with PayPal, they had stated that the issue is with your template. I have also validated this.

Prompt assistance with this is greatly appreciated.


Hi, please send us this request as a ticket along with your FTP and magento log in details so we can make a check and confirm that above. You can find our support system here: https://www.shopshark.net/clientarea/. Thank you

Dear customers,

As you already know we always ask our clients to register in our system which allows them to get access to our knowledgebase and to get issue solution by our developers. At this moment due to an issue with the Envato API Key the system is not able to complete the registration and that is why we would like to ask you to send your purchase code along with the e-mail you wish to be used for the registration to support@shopshark.net and we will complete it for you. The issue will be solved soon and all will be back in order.

Thank you for your understanding.