238 comments found

Hi! I’m trying to translate some questions from my shop, I’ll get to translate the majority of terms, but there is a window that it’s impossible to translate and i dont find where is the code to change it. Attached image (the window)

ShopShark

Hi,

Thank you for your comment.

Could you please send it to our e-mail (support@shopshark.it)along with your purchase code and we will send email back?

Thank you

Hi, we have purchased the theme and we have see that you have a cart fix issue for Magento 1.8 that you can implement.

We send you all the informations inside you e-mail.

We have see 2 bugs - cart we can not change product quantity - checkout can not going to the step payment (blocked on the step delivery)

Thanks in advance.

ShopShark

Hi, thank you for your details. We will send you e-mail back.

Default-user

Hi, thanks for the fix, it solve the 2 problems.

I need the 1.8 fix too asap! I have emailed you via your support email. Please mail it me.

Paul.

Default-user

Tnx but another issue: I get an error when trying to change the Avanti theme to sushi theme! 404 error page not found. Please check, I have send you an email with the login and FTP details. Hope you can take a look soon and let me know what is wrong!

Paul

Default-user

I logged out of admin and logged in again, seems to work now!:)

ShopShark

Hello, this is common issue for Magento because it has a lot of caching systems.

Another problem: I cannot upload the homepage slider images? ERROR: Destination folder is not writable or does not exists. Which folder needs to be writable 777?

Default-user

Also, I cant change the Avanti homepage title to my custom one at system>config>design> html head. It keeps displaying Avanti Home Page. Although I entered in my custom page title

ShopShark

Hello, did you refresh the cache?

Hi How can i upload product as size/quantity? Its not working. Showing only size but i want quantity as per size. Advice

ShopShark

Hi, you need to add size as attribute. You can find more information at the documentation at the zip file of the theme.

Default-user
Do you have any refferance about this? Pls see link what i want. i will change size name and put size and color wize quantity in one SKU http://www.abercrombie.com/shop/wd/womens-long-sleeve-fashion-tops/skye-henley-1942616_03
ShopShark

Hi, could you please send us (support@shopshark.it) your log in details and your purchase code and we will e-mail you back? Thank you

Hello, I have a problem when I try to edit an item already added to the shopping cart. The displayed button would be update cart and not add to cart. When I clic on it, the edited item is added to shopping cart. Is it a bug?Is there a configuration to change this behavior?

ShopShark

Hi, could you please send us your log in details and your purchase code (support@shopshark.it) so we can check that? Thank you

Default-user

hello, please find the purchase code. Purchase Code: 8f6ee69c-4dd6-4850-8a31-56d2e27be574 Thank you.

ShopShark

Hi, thank you for your purchase code, but we also need a link to your website and log in details if possible, so we can check that issue, you can send this details to our e-mail – support@shopshark.it, thank you.

Thank you for the great theme.

I’m looking to edit the layout of the grid view boxes (with the product title and price; and banner for +cart/wish/compare) but can’t find the layout or phtml file where that’s located.

Default-user

found it…

Hello,

Is have send you an email about problemen with my home page. I thinking the CMS pages are not correct in my install

ShopShark

Hi,

Thank you for your e-mail. We will check and get back to you by e-mail as well.

Default-user

Ok, I will wait for your reply

I installed the theme and the home page shows the theme, but whenever I try to save the config under theme option I get a 406 Not Acceptable error page with the message below. I have logged out and back in, and refreshed all the cache and still get the same error.

If anyone can tell me what to do to fix this I would greatly appreciate it! Thanks…

406 Not Acceptable -----— Not Acceptable

An appropriate representation of the requested resource /bypinklulu/index.php/admin/system_config/save/section/mygeneral/key/3260b03a9aa42023d2dc11b6f5083985/ could not be found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

ShopShark

Hi,

Thank you for your comment. Could you please send us an e-mail to support@shopshark.it with your log in details and purchase code, so we can check that? Thank you

Hello,

on the category page there is a square image with the category name, subcategories and description. Is it possible to show only category name and description? So in other words, lose the subcategories in the square image.

ShopShark

Hi,

In our demo page when you open one of the product pages the square ox with category name there is no image, please check here:

http://avanti.shopshark.eu/shoes.html

Could you please specify the question if that is not the issue you have?

Thank you.

Default-user

Problems solved! Thank you very much for your quick help.

Need the 1.8 Cart fix please. I sent email to support previously.

ShopShark

Hi, thank you for e-mail, we will get back to you by e-mail as well.

Default-user

Please, still waiting. And under a bit of time crunch.

ShopShark

Hello, email with patch just sent!

Regards, Angel

hello,

is it possible to switch off the standard and megamenu option so it goes straight to the mosaic products with the categories and inventory numbers on the left. I have so many brands in the sub categories Im running out of page and it looks cooler going straight without the subcategories

Thanks

ShopShark

Hi,

Yes it is possible, but you need to modify the code, as it is not available option at the admin panel. If you wish send us your admin panel / FTP log in details to our e-mail (support@shopshark.it) and we will fix it for you.

Hello, I sent the email to support@shopshark.it with the details. Looking forward to hearing from you

Thanks

ShopShark

Hi, we will check and reply by e-mail, thank you.

Default-user

its under iuniversal in your inbox

Hi Shopshark, I need the 1.8 fix for my website ASAP, my developer is upgrading it today. Thanks. Also is there a reason you haven’t built it into the theme file to download?

ShopShark

Hello, we are rethinking Avanti to improve the framework i think for the middle of March we will just have a new released based on a advanced framework with many options.

ShopShark

Email with the fix just sent!

hiya havent heard from you – do you get the emails and logins

Thanks

ShopShark

Hi, if you still have no response from us we might did not get your e-mail. Please resend it.

Default-user

Hiya is it finished yet? Waiting patiently Thanks

Default-user

14 days ago

Hi there,

Can I please receive the famous ‘shopping cart patch’ as well? I am getting ready to start testing and would like to make sure it is in place. I would rather apply the patch myself due to the complexity involved in accessing my dev environment as well as the fact that I already customized the theme and would like to maintain my own changelog for updates down the road.

Please let me know how I can receive the patch?

Thanks, Avi

ShopShark

Hi, please let us know on which e-mail we can send you detailed information, also you can write us on support@shopshark.it, thank you.

Dear customers,

Due to a high volume of requests and developing work in regards to the new theme features and hosting support we kindly inform you that our extra customization support is closed for the next month.

In case of customization support need please contact a developer / freelancer who can assist.

We are still covering the main bug issues and questions regarding normal theme functionality.

Thank you for your understanding.

Best regards ShopShark Team

Hello, Ive been waiting 14 days before 4 days ago you said your offline for the next month.

Please check email under iuniversal as i wanted to launch this week and a month is really far away

Thanks a million

ShopShark

Hi, we really sorry you did not have an answer from us. We believe we replied to all e-mails in out inbox, but it seems like your e-mail have been missed. However we will double check our inbox and our spam as well, to be sure that you will get an answer until the end of the day!

Apologies once again!

Thanks

hgati Purchased

Hi, What is the font name of logo used on avanti violet-red ?

ShopShark

Hi, the font we use for Avanti is ‘Helvetica’ font but we did some modification on it.

Default-user
hgati Purchased

ok, thanks

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