224 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Ok I sorted it out (I had to disable a feature to get it to work) but I am having a problem with the product display page, the blocks/pictures are all on top of eachother. http://imgur.com/VQl8eDj shows what I mean, I haven’t changed a thing for the product page. Please email me matt at ELwirecalgary.com to resolve this as I have to have this up and running. The rest of my site is good to go but there is a problem with the product page.

ShopShark

Hello Madaman13, second and third customer support line is not working on Saturday and Sunday, I have sent your request to sort out as first priority on Monday morning.

About the issue with the product display page, do you have other themes installed on the same Magento? Try recompiling and cleaning the cache and if you couldn’t succeed, send Your ftp details using the form in our profile page here: http://themeforest.net/user/ShopShark

Default-user

I have emailed the info, the only thing I can see is that class=”block-related-internal” is repeated twice on that page, on the left which is why it’s pushing the whole page over to the right, and at the bottom where it is supposed to be. Please help!

ShopShark

Hello madaman13, we received your email, I just send a special request to the second line support asking for a support in a no working time. I did everything that was in my ability but I cannot guarantee help for tomorrow.

Default-user

I managed to find a solution to this (my old theme had product pages set to 2 columns which broke the product page. I still have a number of questions that I need to talk to support about though right away as my checkout is blank as well as a few other issues I am having.

ShopShark

Hello madaman13, we received your emails and we will investigate your issues in deep in Monday.

ShopShark

Hello Madaman13, can you please send us a message using this form http://themeforest.net/user/ShopShark and describe the issues that a re still not resolved?

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
djavin Purchased

Hi, I am trying to install the theme, but I get a lot of 404’s when I try to change the settings. I decided to do a fresh install of Magento, with a new copy of avanti, but still the same problems. Can you help me out?

ShopShark

Hello, we saw your email, please could you send us a link to the website in order to examine the problem? You can use the form here to keep it private: http://themeforest.net/user/ShopShark

On Monday morning our Second Line Support will get back to you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello ShopShark,

I bought your template I have a lot of problems with his configuration.

1. The csv file for import is broken and my Magento 1.7.2 does not allow my to import in because of mistakes in heather of the file, emptu columns etc. 2. I am making Bulgarian translation of the store and the subscribe button text is out of the subscribe field see http://www.atelieto.bg/index.php/ 3. All the image files doesn’t appear on the frontend after import – where are the sliders?

Please help

ShopShark

Hello Miroslav, 30 min ago our first line support send you an email, right now the second line support is reviewing the issues you have with CVs etc. We will get back to you very shortly.

Rumiana G.

Default-user

hello I didn`t receive any mail

ShopShark

Please check in your spam folder

Subject: Re: Problem with csv file import Date: Tue, 25 Jun 2013 08:57:48 +0300 From: ShopShark Support <support@shopshark.it>

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there, in the marketing material it is said that the SKU can be hidden on the product pages. I must have overlooked it in the documentation and in the admin as well, because I cannot seem to find it. Did I overlook it, or we have to hide the SKU the “hard” way? Thanks.

ShopShark

This feature was added in the last update. Please download the latest version.

Default-user

Hi again. I did download the latest version and still cannot find it. Please the way. Thanks.

ShopShark

You should go in System->Configuration->ShopShark->ThemeOptions->Product Page Options and set “Show Product SKU” to your preferred state.

You should also recompile and refresh the cache after uploading the new files.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

First – This is more than a theme. This fixes so many tiny little issues I’ve had with Magento. And on top of that, it’s attractive! I might not tell anyone else about it, though. I don’t want them knowing how easy it was!

Second, a couple of things with the Slider:

- Is it possible to use taller than 335 pixels in height for the slider without cropping? I'm assuming this is handled in CSS. (And I know breaking the seal voids my warranty and I shouldn't fold, staple, bend, or mutilate the CSS.)

- Is it possible to make the image in the slider clickable as well? Sometimes my vendors are very specific about what images I can use and how their content can be displayed. Making the slider image clickable will allow me to just use their file. (You and I know that actual text is better for SEO & screen readers, but they paid a lot for that font they type their text in and need to get all their money’s worth out of it apparently.)

Those two small things are NOT dealbreakers for Avanti, guys. It’s super easy to use & install.

ShopShark

Thanks a lot, sharonluggage! It is always nice to receive positive feedback.

About controlling the slider height – yes, it is possible. With the latest update (1.2.3) we added custom option for that in the control panel. You can override the default size of 335px and put a custom height of the slider. Please check which version you are using. If you didn’t change manually the theme files you can simply overwrite the old files with the new one, then recompile and refresh the cache to upgrade.

About the slide itself being clickable: We will consider adding this option in the next update. It is definitely possible with a little modification of the layout of the banner. If you ask a developer to do it for you, it shouldn’t be much trouble.

Thanks again for the feedback!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Russian Federation

Hello guys,

Appreciate what you did – it is a great theme and I really enjoy it. Hope my future clients will as well.

Though, I have one technical issue now, when I click on a product, instead of getting to a product page with all related attributes I get a page with pics and the following text:

“Fatal error: Call to a member function getFrontend() on a non-object in /home/vhosts/louvrecapital.com/incoco/magento/app/design/frontend/default/avanti/template/catalog/product/view.phtml on line 45”

Please, could you help with it? Appreciate a lot you help in advance,

Cheers!

ShopShark

Hello,

Please check if you did everything explained in section 2.12 Brand Logo On Product Page. Either you did not create/add the brand attribute to the attribute set of your products, or your setting in the Avanti control panel is not correct.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hello,

We have purchased your theme and wanted to change some styles in the PSD however there is only one header and style set up (logo left and pink background strip) – the other layouts showed in your preview store do not seem to exist in the design files? We wanted to use http://avanti.shopshark.eu/?___store=fashion2 (Fashion 2) set-up.

Can you please provide the PSD that has this set-up within as shown in the preview and you say is available.

Thanks.

ShopShark

Hello, sorry for the big delay, just now we figure out the first line support sent a reply to another buyer.

Probably you already figure out, you can change the design in:

1. System – > Configuration 2. Theme Options – General Options 3. Design Variation -> [Drop Down Menu]

Default-user

Many thanks for your reply but unfortunately this does not address my initial query.

We want to work with that layout in the PSD design file first – not in the configuration of Magento. The PSD you have provided does not include all the available layout options that should be available as these theme is sold with them.

Please can you provide the theme in PSD format?

Thanks.

ShopShark

Hello, i just ask the PSD to the designer team. Please, use the form http://themeforest.net/user/ShopShark to send me your email and i’ll get back to you a soon as i have the file.

Default-user

Hi – We are still waiting and have not heard anything – can you confirm how long it will be until we get the PSD? Thanks.

ShopShark

Hello Chris, sorry for the delay, the designer has built the entire layout “fashion2 ” with CSS, i ask them to prepare the PSD just for you, at the end of the day you will receive on your email.

Default-user

Perfect. Thanks.

ShopShark

Hello Chris, an email with the PSD file was just sent to you.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Nice theme. I may purchase it. One question: The product reviews are shown directly on the product page. What does it look like if there are many, many reviews (say, 20+ reviews)? Are they all listed one by one on the product page?

ShopShark

If the reviews are many a paging toolbar will be displayed. The product page will never grow too much.

Default-user

Thanks for the follow up. Appreciated.

Default-user
makkai Purchased

I bought this theme but I do not see the paging toolbar for the product reviews. How do I active the pager for the reviews?

ShopShark

Hello, the product review link it’s in the product page at the end of the page after the custom html block. There you cna find the link “Write Your Own Review”. When sobody review the product a link it’s also visible after the product title on the top-right corner.

http://avanti.shopshark.eu/shoes/cool-shoes-1.html

Default-user
makkai Purchased

Thanks for your reply. Unfortunately you have not addressed my question, so let’s review:

- Before purchasing this theme, I asked this question: “The product reviews are shown directly on the product page. What does it look like if there are many, many reviews (say, 20+ reviews)? Are they all listed one by one on the product page?”

- And you responded: “If the reviews are many a paging toolbar will be displayed. The product page will never grow too much.”

- However, after installing this theme, I discovered all the reviews were listed on the product page. So I made this comment: “I bought this theme but I do not see the paging toolbar for the product reviews.”

So I’d still like to know whether there is a pager for the product reviews. Earlier you said there was a pager but I am seeing all the reviews on one page without a pager.

Please clarify. Thanks.

ShopShark

Sorry, first line support here, I’ll check with the second line about the paging toolbar. Please, could you send an email, using the form here: http://themeforest.net/user/ShopShark and I’ll forward to the second line support to sort this out.

Default-user
makkai Purchased

Thanks. I sent the email and will await your reply by email.

ShopShark

I have just reply to you, we will try to sort out this as first priority.

ShopShark

The fix is sent to your email…

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 1-2 years

the description on my website has broke Fatal error: Call to a member function getFrontend() on a non-object in /home4/sheishi/public_html/sheishi.com/app/design/frontend/default/avanti/template/catalog/product/view.phtml on line 45

http://sheishi.com/catalog/product/view/id/7/category/5/

I have 33,000 products loaded to the template, the programmers who uploaded the products said it broke inside the template .

Can you help?

Also custom category does not show up on the backend where categories are created – where do i find that to delete it

Thanks

ShopShark

Please, recompile and refresh the cache as described in the documentation. The custom category is a static CMS block. Go in CMS-> Static Blocks and disable/edit it.

Default-user

Refreshed the cache and activated theme as in documentation – still no luck still reading the description on my website has broke Fatal error: Call to a member function getFrontend() on a non-object in /home4/sheishi/public_html/sheishi.com/app/design/frontend/default/avanti/template/catalog/product/view.phtml on line 45

Thanks

Default-user

and reindexed

Default-user

its working thanks for all your help

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Hi There,

We have just purchased the theme and when we click on “configuration” it loads the theme options but when we save or edit any of the options it goes to a 404 page. Also when we click on “theme options” on the left hand menu bar it goes to a 404 page. Can someone please assist? We have emptied the cache via magento and nothing seems to change.

Thanks,

ShopShark

You should log out and log-in again. This will reload the access rules for the backend and let you use the theme configuration.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I really like this theme a lot. Before I put the BUY button, I have a question to ask. I am running a E-commerce store with Chinese language, so if I need to translate some English into Chinese in your theme, is it possible? Or the language is just all embedded into the magento’s platform and I only need to use a Chinese language pack for Magento? Waiting for your answer, Thank you!

ShopShark

The embedded font used for the main menu, titles, etc. Does not support Chinese. It only supports extended Latin and Cyrillic alphabets. You can still use Avanti in Chinese, but you have to switch to another font. You’ll need to modify few lines in the CSS (our support can help you with that).

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, i want to make an menu …....shop by brands

ShopShark

You can achieve that by using the custom menu item. Please refer to the section 2.14 in the documentation. You’ll have to manually create the links to display all the products from a brand in the followin format:

http://www.yourwebsite.com/catalogsearch/result/?q=Brandname

where Brandname is the label of the manufacturer attribute as described in section 2.12.1 in the documentation.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Hi, i have a bug in my MAGENTO templates http://www.infoconcours.com/boutique2/checkout/cart/configure/id/53/

Fatal error: Call to a member function getFrontend() on a non-object in /home/infoconc/www/boutique2/app/design/frontend/default/avanti/template/catalog/product/view.phtml on line 46

Cordially Frederic

ShopShark

You have probably enabled the brand logo option in the Theme Configuration, but didn’t complete the other steps as described in section 2.12 in the documentation. Please, complete all the steps in section 2.12 or disable the brand logo option in System -> Configuration -> Theme Config -> Product Page Options

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

thank for your response. I work now :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Hi, i have a bug in product look this http://www.infoconcours.com/boutique2/timbres-moins-cher.html The old price is not visible
ShopShark

Hello, we will investigate and get back to you.

Default-user

Ok, thx

ShopShark

Go in System -> Configuration -> Design -> HTML Head and put the following in the Miscellaneous Scripts field:

<style type=”text/css”> .products-grid.columns3 .price-box { width: 100%; } .price-excluding-tax, .price-including-tax { display: inline; } </style>

If the problem is not solved, please send an email using the form here: http://themeforest.net/user/ShopShark

Default-user

Yes, if good. Thank for you job.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hello, i want to add social media tumbler and instagram

thanks

ShopShark

Hi, Tumbler and instagram are not included as font icons, we will include in the next font update.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi, only 3 banners are working rest of them show blank www.shareglare.net

ShopShark

We will investigate and get back to you soon.

ShopShark

Please could you send an email with your CMS admin / pwd using the form here: http://themeforest.net/user/ShopShark

Default-user

i have sent you the details

ShopShark

Thank you! We received your email, on Monday we will check and on Tuesday we will get back to you with the fix

Default-user

even check the manufacturer listing thanks

Default-user

any update

ShopShark

Hello, the second line support is working on all the requests, they will get back to you with the fix a soon as possible.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Spain

Hello this template is for Spanish language? thanks

ShopShark

Hello, yes it could be for Spanish too, our font include accents like this one á, é, í, ó, ú, ü, ñ.

Default-user

ok thanks hopefully good support is possible to buy discount coupon already?

ShopShark

We would love to have, unfortunately we don’t have any discount coupon, sorry.

ShopShark

You are welcome

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

Please look at this page: http://whatthewhiff.com/fragrances-for-men.html

How do I 1) Sort the subcategories (brand names on the left) by name, 2) Instead of having the page list down all the subcategories, how can I switch to a dropdown combo box? 2) How do I remove the grey box on the top right of this subcategory page which is currently listing all the subcategories and going out of range?

Thanks!

ShopShark

Hello, you can do it in 2 solutions:

1st – General for all the categories:

1. CMS – > System -> Configuration 2. On the right -> Catalog -> Frontend The 7th must be “Product Listing Sort by” There you can select the “Name” value

2nd Just for a single category:

1. CMS -> Catalog -> Manage Categories 2. Select the category you want to list 3. On the right panel choose: “Display Settings” – the 2nd tab 4. At the end you will see: “Default Product Listing Sort By *” 5. Deselect the “Use Config Settings” checkbox and choose the value

ShopShark

For the 2nd / 3rd question we will reply you with the 2nd line support

Default-user

I changed the Product Listing Sort by but it is still sorted by ID. Is there anything else I should do?

ShopShark

Hello, i check, it’s sorted by name, just your names start with a number, es: 1000 by Jean Patou Eau / 212 Sexy by Carolina Herrera Eau De Parfum Spray 1 oz

Default-user

Hi, Yes the products are sorted by Name. I was referring to the categories on the left. Not the products. Could you assist?

ShopShark

You have create categories with the name of the brands, you must do the opposite. 1.st you must create a category named “brands” and 2.nd insert the brands inside the category named “Brands” so you solve also the issue with your long list

Default-user

I actually have already set ‘Fragrance for Men’ followed by subcategories with brand names. Isn’t that the same?

ShopShark

Hello,

1. To change the order of the categories in the left sidebar go in Catalog -> Manage Categories, then using the tree structure on the left rearrange the categories using drag and drop. Simply drag a category to the place you want it. There is no automatic way to sort them alphabetically.

2. Switch the parent category to anchor. Go in Catalog -> Manage Categories -> <category> -> Display Settings -> Is Anchor -> Yes. Then go in every subcategory in General Information -> Include in Navigation Menu -> Yes. This will make the left menu expandable and show the subcategories in the main menu.

3. If you switch the category to anchor (pt. 2) the subcategories will not be displayed in the grey box.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Spain

Error Forbidden

You don’t have permission to access /index.php/admin/system_config/save/key/b2d78ff1eb57e2354ff14dee0637355e/section/mygeneral/ on this server.

ShopShark

Refresh the cache, log out and log in again.

Default-user

Forbidden

You don’t have permission to access /index.php/admin/system_config/save/key/78e63b366ea671e3d6af68f9dbd1380e/section/mygeneral/ on this server.

Default-user

I can not edit images or titles or all s products and updated Error cachi i do not understand nothing happens. thanks

ShopShark

Can you please describe the problem in an email, using the form here: http://themeforest.net/user/ShopShark

Thanks!

Default-user

Ok Thanks!

ShopShark

Hello Globalseo, this is the first line support, please could send us an email a soon as you can, we will try to sort out all the comments before the next couple of hrs. Tomorrow and Monday we will run out of resources caused by the holiday season and for sure we will have delays in sorting out second line support request. Thanks.

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