Contact the author
This author will respond to buyers' questions and provides limited support through their own support system.
Additional information from ShopShark:
At ShopShark, we are constantly trying to improve the quality of our products and services. Therefore we are providing additional support on our Magento themes via our own support system available here: https://www.shopshark.net/clientarea/
Here is what to check and do upon sending a support ticket:
- Please verify you are not facing a hosting issue. Install a default Magento and make sure it is working correctly. If you have hosting issues, ask the the hosting for support.
- If you have installation issue, please make sure you have uploaded the files correctly. Try reinstalling first.
- Send us your admin login (it is better if you make a copy of your website before that, so we are workin on a staged copy).
- Send us FTP account details as we will probably need to check your files too.
- We do not support 3-rd party extensions. Try turning off all extensions other than the ShopShark ones and check if the problem is not caused by them.
Please note that before you can send a support request, you will need to register.
Pre-sale questions can be asked without registering here: https://www.shopshark.net/tickets/new/
A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here: https://www.shopshark.net/knowledgebase/
However, please note that some articles are only available for registered users.
The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.
Our responce time can take up to 48 hours.
The ShopShark Support Team