An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, ShopShark, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from ShopShark:
At ShopShark, we are constantly trying to improve the quality of our products and services. As a result, we are moving to a new support system which will provide much better customer service and support.
The new support system is available here: https://www.shopshark.net/clientarea/
Please note that before you can send a support request, you will need to register.
Pre-sale questions can be asked without registering here: https://www.shopshark.net/tickets/new/
A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here: https://www.shopshark.net/knowledgebase/
However, please note that some articles are only available for registered users.
You can still send support requests to firstname.lastname@example.org, email@example.com or firstname.lastname@example.org and your emails will be automatically imported into the new system. If your question is not presale in nature, we will ask you to register before we answer.
The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.
Thank you The ShopShark Support Team
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.