ShopShark supports this item


This author's response time can be up to 2 business days.

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This author will respond to buyers' questions and provides limited support through their own support system.

Additional information from ShopShark:

Dear Customers,

At ShopShark, we are constantly trying to improve the quality of our products and services. Therefore we are providing additional support on our Magento themes via our own support system available here:

Here is what to check and do upon sending a support ticket:

- Please verify you are not facing a hosting issue. Install a default Magento and make sure it is working correctly. If you have hosting issues, ask the the hosting for support.

- If you have installation issue, please make sure you have uploaded the files correctly. Try reinstalling first.

- Send us your admin login (it is better if you make a copy of your website before that, so we are workin on a staged copy).

- Send us FTP account details as we will probably need to check your files too.

- We do not support 3-rd party extensions. Try turning off all extensions other than the ShopShark ones and check if the problem is not caused by them.

Please note that before you can send a support request, you will need to register.

Pre-sale questions can be asked without registering here:

A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here:

However, please note that some articles are only available for registered users.

The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.

Our responce time can take up to 48 hours.

Thank you,
The ShopShark Support Team