This author's response time can be up to 1 business day.
Hello, first of all sorry about my terrible english.
I’ve installed your Avena theme version 2.1 on Prestashop 18.104.22.168 but i have some big troubles:
1. the theme doesn’t install the sample images for header and banners.
2. if i try to change add/change header images or banners, prestashop return “images saved” but nothing happened or save image in 2 different positions (i checked for file permissions and are ok).
3. for banners if i try to set the option “Auto slide: OFF” it continue to slide automatically.
Hello Paolo. Please write to our support http://support.promokit.eu and we will help you soon
First of all I tried to create a new ticket on your support website http://support.promokit.eu. The registration worked OK, but after that the login failed, link doesn’t work.
That’s why I was sending you my issue to your e-mail address firstname.lastname@example.org. But delivery to the following recipient failed permanently…
Well my issues.
Theme configuration doesn’t work correctly. In the modul there are displayed only General Setting, even the switch “Setting Panel on front page” is missing. See the printscreen no.1.
All other parts of the configuration are empty. See the printscreen no.2.
My web is http://vajp.cz/
Admin login I can sent you via a private messsage.
Hello Jana. Please write to our support http://support.promokit.eu and we will help you soon
I would like to purchase this template, but first I would like to know how to import it within Prestashop. I don’t find the plug-in within Prestashop which enables to import/export themes.
Can you help me with that ?
Thank you for the interest to our theme.
You can look at installation video in our documentation http://avena.promokit.eu/documentation/#!/installation
And of course we can help you to install it.
I have trouble installing the template.
I tried the installation with ftp, however when I’m in the import module of Prestashop there are no files available within /themes.
So I tried it the other way, by uploading the zip-file but then I get an error message saying that Avena is already installed. This can’t be true because I see in Filezilla that the zip-file isn’t on the server and because I can’t activate the template in Prestashop.
I am out of ideas. Can you help me ?
Have you already wrote to our support: http://support.promokit.eu ?
Exactly the same problem of MAGELLANOSRL.
Nothing is displayed in the home page in block “columns”.
If I try to add images from the configurator nothing change (permission are correctly setted!).
Hello. Seems just a configuration of “Theme settings”. Please write to our support http://support.promokit.eu and we will help you soon
I have installed your theme but the flex menu is not showed on the header. Besides, I can’t click on top buttons (cart, language, wishlist,...).
Hello. Please write to our support: http://support.promokit.eu and we will help you as soon as possible.
Does the product able to enable for zoom feature?
Hello. Thank you for the interest to our theme. Yes, you can enable zoom feature for products.
Hi. Unfortunately Avena is not support RTL
Any plans for this template?
Additional modules, solutions, etc?
Hi werait. At the moment we don’t have such plans.
Too bad, other authors improve their products. And with that template, nothing happens.
I agree with you, but it’s only in case the theme is selling. What do you want to see in Avena?
I bought the theme and installed, all ok, but all the products appear with the “New/Nuevo” label, how can i quit it?
I habe tried and impossible
Can you help me?
Hi Edu. You should learn prestashop settings, if you want to work with prestashop. Go to Preferences > Products and find there “Number of days for which the product is considered ‘new’”
Hi, I have proble with this theme:
When i change same setting in modify theme module i can’t save any change.
How can I fix it?
Hi, sorry for the delay. Please write to our support: https://support.promokit.eu
live preview is broken
Thank you, we will try to fix it soon
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $28