An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeSector

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeSector:

Hello buyers. We only offer support through our support website. The only place to get support is our support site. Item comments are strictly for presale questions.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

My feedburner count is now showing up, why?

Feedburner protects its user by disabling the Awareness API.

Login to google feedburner. Navigate to your feed. Click on Publicize tab. From the left sidebar, click on Awareness API. From that page, activate the Awareness API servce.

Why is featured slider showing only one image and no content?

Your previously uploaded featured images are too big for featured slider. You can either reupload the images or regenerate the thumbnails for the theme.

Use a plugin called Regenerate Thumbnails (http://wordpress.org/extend/plugins/regenerate-thumbnails/) to fix this issue.

I have activated Awareness API, feedburner count is still not showing up?

Since the theme caches the count for an hour, please wait for a maximum of hour before sending us a support request.

How to translate Avenue?

Use the PO file located at http://wp-avenue.themesector.com/en_EN.po and follow the tutorial located at http://themehybrid.com/themes/hybrid/translating to translate the theme into your preferred language.

Version 1.2 upgrade notes

upgrade-folder will only work if you are upgrading from Avenue v1.1.

If you are using “Tabs” widget, delete and re-add the widget or just edit the widget and press the ‘Save’ button.

If your widgets are missing, please re-arrange them. This happened because we added another widgetized area to show homepage widgets on traditional blog style homepage.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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