An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, themepunch, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from themepunch:
Support for ThemePunch Products include
- Responding to presale questions and feature suggestions in the item comments
- Providing updates to fix bugs, add new features and ensuring compatibility with new software versions
- Please use our dedicated support channels for
- Problems with a specific feature of an item
- Reporting a bug
Our product support does not include
- Customization beyond the capabilities of the item
- Installation of the item (All of our items include installation instructions in the documentation)
- Fixing bugs caused by third party plugins or themes that don’t stick to WordPress standards
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.