An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by themepunch
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How to transport my old slider to the new Revolution Slider plugin?
That is a little tricky. You have to do it manually. What I did when transporting the slider from the old slider to the new plugin I put the slider managers in separate windows and put them next to each other. After that I just build the new one with looking at the values given for the old one. Same works for the layers too. Please check the include Slider Revolution documentation too for more details since this plugin has way more options than the old slider included to Averis.
Are the big navigation buttons still available after the WP 3.5 update?
Sorry, but no they will be gone with that update.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.