245 comments found

Hi Jaynesh

I’d like to animate the text blocks. How do I go about doing this?

Jaynesh

Hi,

When you add a text block in Visual Composer, there will be an option at the bottom of the pop dialogue to select an animation option. You can add your animations from there.

Hope that helps. Let me know if you have trouble finding it.

Thanks

ziivoo Purchased

Hi again,

the layer slider preloader is not working ??

ive have created a ticked but not heard a reply ??

thnx ziivoo

Jaynesh

Hi,

I will be responding to your ticket shortly.

Thanks

Jaynesh

Hi,

Can you create a ticket on http://zeotheory.ticksy.com with a live link to your site so I can take a closer look at this.

Thanks

Hi – thanks for an amazing theme. I just want to know where I would optimize this theme for print? I have a client that (even though we’ve included print buttons throughout the site) prints using the browser print functionality. All browsers print fine, except, of course, IE. It prints the navigation and all the URL’s for images and links? She is quite adamant to have this issue resolved, because other websites don’t have this issue. Thanks in advance :)

Jaynesh

Hi,

Sorry for the delay in replying.

Can you create a ticket on http://zeotheory.ticksy.com so I can better assist you on this.

Thanks

Hi, the theme demo site/server is extremely slow, so it is hard to see it well.

1- What is the max width of the content container? As far as I can see on the demo is is only 978px, but is there an option to make it wider (1170+px), while keeping responsiveness?

2- Does the Megamenu accept widgets, images etc?

Thanks!

Jaynesh

Hi,

Sorry for delay in replying. The theme does support Mega menu but it doesnt support widgets or images. I’m not sure if UberMenu supports this, you may need to ask the plugin author.

1) There will be an update released soon that includes compatibility for the front end editor

2) Avian hasn’t been tested on BuddyPress or BBpress yet.

3) I dont have an exact time frame but the update will include bug fixes, the latest version of VC and some new elements.

Thanks

Default-user

Thanks for your reply. Will you plan BBpress/BP styling compatibility at all? Any idea when this will come?

I assume a new version is coming soon (WP 3.9 compatibility?)? Thanks!

Jaynesh

Hello BBpress/BP is planned but I’m not sure how long this will take.

Yes a new version will be coming soon for 3.9

hi there i am facing the header problem on safari and fire fox

http://www.arabiancompany.net/arabico/

kindly advice.

Jaynesh

Hi,

Sorry for the delay in replying. Can you be more specific on what problem you are having. I can’t seem to see any problems from my end.

Thanks

yasertaha

the problem is the the menu when scrolling down is not attached to the top there is a gap between in and the address bar which make it look bad.

Jaynesh

Hi,

Can you create a ticket on http://zeotheory.ticksy.com with your site url so I can investigate this issue.

Thanks

How do we edit the contact bar? We’re looking to remove some of the social icons from the header & populate the email/phone number but can’t find either the option nor the file in Editor. Thank you!

Jaynesh

Hi,

Sorry for the delay in replying. To edit the contact bar, you need to go into Appearance->Options. You will find the settings for this under the Header tab.

Let me know if there is anything else.

Default-user

Thanks for the reply Jaynesh. I see the option to enable the Contact Bar, but I don’t see the option to edit the contact bar. Will open a ticket on ticksy as this seems like a bug.

Jaynesh

I’ll be responding to your ticket shortly. Thanks

Hello, I do want to start by saying we really love your theme and thank you for such a quality product.

Now, we have run into an issue. We made the mistake of updating to Wordpress 3.9 which I now see is not supported by this theme yet. One of the big updates that Wordpress did was they included TinyMCE 4.0 in the core. Now, the text editor for Visual Composer breaks and you see white text on a white background. I noticed that VC has an update on their page but I can’t make that update because we don’t technically have a key. Could you help us with this issue? We are under a tight deadline for a client so we need to get this resolved.

Jaynesh

Hi,

I’m planning on releasing an emergency update on Monday. Thanks for your patience :)

Default-user

Thank you for the updated release. It worked perfectly for me and it looks like VC has made some big changes to their editing interface which is always exciting.

Jaynesh

Glad to hear everything is working :) Let me know if you run into any problems.

djkavaa Purchased

Hi,

I have updated to Wordpress 3.9 and now i get an empty WYSIWYG space:

http://d.pr/i/2Huf

I think its an issue with the theme or visual composer how can i fix this?

Jaynesh

Hi,

Can you send me an email via the contact form in my profile and I will email you back with the latest version.

Thanks

Default-user
djkavaa Purchased
http://d.pr/i/2Huf see that link in there is my email address;)
Jaynesh

I’ve emailed it via WeTransfer. You should be receiving it shortly.

Notice

There have been a few small problems reported with wordpress 3.9. An emergency update will be released on Monday, so please do not update until the theme update has been released.

If you have already updated, please report any issues and I will take a look at them.

Thanks :)

J3hu7y Purchased

Hey guys.

i have white text area and no text options on visual composer. the guys from Visual Composer got a hotfix update. Can u gife us that update with ur license? Because my visual composer is still on 3.7.4 =/

greats

Jaynesh

Hi,

This is due to the recent 3.9 update. An update for this bug will be released tomorrow.

Thanks

Default-user
J3hu7y Purchased

ok. How can i build it in then? will we get a short readme?

thanks for answer =)

Jaynesh

Hello,

The update has been released. Please download from the themeforest downloads section.

You will receive a notification in your dashboard to update VC when the theme has been updated.

Thanks

Hello,

Right now I’m making a webshop with Woocommerce, I did a fresh install of both wordpress, Avian and Woocommerce. But I can’t get the fancybox to work, if I click on the picture of a single product it just opens in a blank screen. I tried a lot of things, but still it does not work. I have a link to the page here: http://test.otgpro.com/shop/led-panelen/1200x300mm-led-paneel/

I hope you have the answer, because now I can’t continue working on my website.

Thanks

Jaynesh

Hi,

Can you create a ticket on http://zeotheory.ticksy.com with your wordpress login details so I can take a closer look at this.

Thanks

Joaosg Purchased

Hey,

Any ETA for the emergency update? Will it be released today?

Will it have the new version of VC (compatible with wp 3.9), or how can we get the update of VC ?

Jaynesh

Hello,

Yes, the update has been released. Please download from the themeforest downloads section.

You will receive a notification in your dashboard to update VC when the theme has been updated.

Thanks

Hwill29 Purchased

Is there an ETA for the emergency update? And how do I upgrade to the new VC!

Jaynesh

Hi,

The theme has already been updated for VC. Please download and install the latest version of the theme. When you have done that you will receive a notification to update VC.

Thanks

Default-user
Hwill29 Purchased

THIS IS ABSOLUTELY RIDICULOUS! I HAVEN’T WORKED ON MY WEBSITE FOR 7 DAYS BECAUSE OF ISSUES WITH YOUR THEME. AND ON TOP OF THAT YOU RESPOND TO QUESTIONS LIKE YOU DIDNT EVEN READ WHAT PEOPLE WROTE.

I TRIED TO UPDATE THE THEME AND IT SAID DESTINATION FOLDER ALREADY EXISTS! YOU DO NOT! REPEAT DO NOT GIVE CLEAR INSTRUCTIONS.

HOW. DO. I. UPDATE. THE. THEME! HOW. DO. I. UPDATE. THE. THEME! HOW. DO. I. UPDATE. THE. THEME! HOW. DO. I. UPDATE. THE. THEME! HOW. DO. I. UPDATE. THE. THEME!

Jaynesh

Hello,

1. Please stop flooding the comments in all caps.

2. I understand you might not have been working on your site for 7 days but you should always check here first to see if the latest wp version is compatible before upgrading.

3. I absolutely read your questions and responded with the answers.

Is there an ETA for the emergency update?

Yes, the update has been released. Please download from the themeforest downloads section.

And how do I upgrade to the new VC!

The theme has already been updated for VC. Please download and install the latest version of the theme. When you have done that you will receive a notification to update VC.

4. You never once asked how to update the theme. Only how to update to the latest version of VC which I already told you.

Updating to a newer version of the theme is very simple. You deactivate and delete the current version of the theme and install the new version of the theme. Do you require instructions on deactivating and deleting the theme?

5. Again, please refrain from flooding the comments, especially in all capitals.

Thanks

Hello again,

Right now I’m making a webshop with Woocommerce, I did a fresh install of both wordpress, Avian and Woocommerce. But I can’t get the fancybox to work, if I click on the picture of a single product it just opens in a blank screen. I tried a lot of things, but still it does not work. I have a link to the page here: http://test.otgpro.com/shop/led-panelen/1200x300mm-led-paneel/

I hope you have the answer, because now I can’t continue working on my website.

Thanks

Jaynesh

Hi,

Can you create a ticket on http://zeotheory.ticksy.com with your wordpress login details so I can take a closer look at this.

Thanks

Default-user

Thanks, I just created a ticket.

djkavaa Purchased

Hi could you please check this website:

http://www.stiptrainingen.nl

“Wie is Stip” in the menu is not linking: http://d.pr/i/pZBf as you can see in the link its a page: http://www.stiptrainingen.nl/wie-is-stip/

How can i fix this?

Default-user
djkavaa Purchased

The same thing happens with “Trainingen” in the menu because it has sub menus.

Jaynesh

Hi,

Can you create a ticket on http://zeotheory.ticksy.com so I can provide instructions making the parent link clickable.

Thanks

Hi Jaynesh,

how do I get this removed from my portfolio-page?

http://vetelainen.net/problem.jpg
Jaynesh

Hi,

You can go into Appearance->Options to remove these two things. Let me know if there is anything else.

Thanks

Hi Jaynesh,

Apologies for the stupid question but I updated to the new WP this week but Visual Composer is saying that I have to pay to update it so my website images etc have been screwed up in the change – is that right that I now have to pay for the license (in its update) even though you included it in the price of the theme originally?

Thanks!

Jaynesh

Hi,

You don’t have to pay for Visual Composer but you can’t update it through the theme because all updates are shipped with the theme updates. This is because all updates need to be tested first.

An update was released a few days ago that includes the latest version of the theme. When you install the theme, you will receive a notification to update Visual Composer to the latest version.

Hope that helps.

Default-user

Hi Jaynesh,

Thanks for that – I tried updating but all I get is… “An error occurred while updating WPBakery Visual Composer: Update package not available.”

Any ideas?

Thanks!

Jaynesh

Hi Toni,

I think you created a ticket regarding this. Let me know if this hasn’t been resolved.

Thanks

Hello, I have a question, I am creating a website for a client, and I am using the theme AVIAN he purchased.

However: I set the Theme Color to the default – and changed the style.css, but the website still uses the color ”#51babe” as Theme Color – But I want my own different colors and no Theme Color – how can I fix this?

Jaynesh

Hi,

The theme color in the options panel is overriding your custom changes.

Can you create a ticket on http://zeotheory.ticksy.com and I will show you how you can disable this.

Thanks

Default-user

Ok – I did – yes, I changed the Theme Color to “default”. So that he shall take my colors in the css, but it does not..

Jaynesh

Hi necoicould,

I think you created a ticket regarding this. Let me know if this hasn’t been resolved.

Thanks

Hey, the templatera does not load. I can’t see the editor, i see only a permanent animated logo. We have WP 3.8.3 working. Any ideas?

I cant’s send a ticket, pls provide me your help here.

Regards

Jaynesh

Hi,

Can you email me with your wordpress login details so I can take a look at this.

Thanks

pikomiko

Hello Jaynesh, i resetted the database and the domain. So i could update the template too, now it works. Thx for your response.

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