An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by StrictThemes

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from StrictThemes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where is Documentation?

1. Common documentation comes with theme package. Browse Documentation folder.
2. Extended documentation available online – http://strictthemes.com/documentation

Do you provide support?

First of all, in accordance with TF policy, support is not mandatory. This is part of the reason why files on the marketplace are so cheap. So you should be aware of that.

My concept is simple:
  • I believe my themes are extremely-easy-to-use.
  • I provide an extended documentation. That’s more than enough for installation and usage.
  • I make a very clean, readable, and well-structured code.
  • I provide a support in comments if only I have a free time, thus support is not guaranteed.
  • At this moment, I focused on theme development, not on support.

Who is your customer?

Definitely, he is not an absolute beginner. More precisely, beginner is welcome if only he is ready to follow a simple instructions and ready for self-education e.g. via Google. I do not want to get all possible customers. I want to get only satisfied customers – people who happy with my themes and who knows how to use WordPress.

Originally my customer is:
  1. Developer (or Studio) who make a websites for clients.
  2. Website owner – advanced user of WordPress.

I found a bug. What should I do?

I really care about quality of my themes. It is my priority #1. If you’ve found a bug, please, drop me a line at info@strictthemes.com I’ll do my best to fix it as fast as I can.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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