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Hello. I have an odd issue. Anytime I try to add a testimonial the “body” of it disappears. I have tried in Text and Visual mode, as soon as I hit save what I put in the body disappears. I have deactivated all plugins, cleared cache and still no luck. I am running all updated plugins and WordPress so I’m not sure what to try next to correct the issue.
Thanks for purchasing.
Please post your question directly in our support forum at http://mysitemyway.com/support and our support team will gladly help you there.
You can register for our support forum here: http://mysitemyway.com/user/themeforest/
You can find your item purchase code here: http://webtreats.s3.amazonaws.com/themeforest_license.png
We look forward to seeing you in the forums.
I have a problem on my website with the shortcode generator.
When i push in the homepage a Nivo Slider, it doesn’t works.
Here is the link, there is a problem with Jquery.
Do you have an idea how fix this problem ?
Thanks for your help.
(ps : sorry, i am french, my english is bad)
Sorry, here is the link : http://usob.webs.push-e.com/
the responsive code is not working well with the Logo & Social Icons (Extra header)
For some reason, and maybe due to wordpress updates, I’ve lost the functionality of the sidebars on my site. All the widgets now appear after the main content and there is no way I can have them back. Can you please help me?
Thanks so much for a beautiful theme. My client loves it. We’ll be going live with it shortly. Before we do though, I just need to troubleshoot why the blog jcarousel shortcode isn’t showing on mobile or on ipad. I thought the animated scrolling option may be causing the problem so I disabled that, but the blog post images still do not show inside the blog jcarousel. Can you please advise what I may be overlooking? Many thanks in advance!
I have version 2.3 can I just overwrite the existing theme files with the new version?
Yes, but you should always make a back up of your files & database before doing any update.
hello, is this theme compatible with wp 4.0?
Thanks for your interest.
Yes it is.
I have an issue with the theme in that whenever I click on the ‘read more’ buttons on the blog page it takes in back to the homepage.
Do you have a version compatible with WordPress 4.0
I own this theme but never received any notice.
The current version of Awake is fully compatible with WordPress 4.0
I have problem with photo page: http://www.kijasalon.com/photos
The photos are not loading, what is it causing this problem?
I have tried contacting your support email to no avail. I have attempted to register to your site so I could download skins but when I go to put in my purchase code from theme forest nothing happens. ... well it does it just shows its loading and loading.
I am starting to get sick of your standard response of register here and now you are not responding.
I just want the earthy green skin. Obviously there is an issue with the code issued by theme forest. I need this resolved ASAP or I will looking at getting a refund.
The email you have been receiving correspondence from is email@example.com
There was a issue with our server but it has been fixed.
You should be able to register now with your items purchase code:
I use your template since more than 1 year and for the first time, my website add an SQL injection 2 days ago.
There is no plug-in on the website, no other template, only yours with wordpress who is updated very often.
I would like to know if the template could have a problem who allow SQL injection.
Thanks for your answer
Stéphane (from france, excuse my bad english)
There is currently no SQL injection issues with our theme.
If you have any further questions please feel free to post them in our support forum:
Having a slight problem. Im not able to access my wordpress login page. Its just a white screen when type my wp-admin address. I have tried several steps, but right now im clueless.
So as a last resort im asking for your guys help, just in case its a problem with your theme / something you know how to handle.
Hello, can you provide me with information on how to upgrade my theme from the original version to the responsive version?
please notify me when the new update for 4.01 is ready. the shortcodes dont work on the older versions
Thanks for your patience.
Let us know if this resolves your issue:
I’ve tried again and again to register for the MySiteMyWay forum and can’t do it. I have my purchase code, enter it and it comes up with my name and email. Then clicking the submit button does nothing. I haven’t received an email to join the forum and download skins for the Awake Template. It’s really getting frustrating. I’ve submitted on the Contact Us and haven’t received a reply from that either. Please help me register with the forum.
I’ve just created you an account for our support forum.
You should have received an email with your login details.
We are having no luck registering for the mysitemyway support forum. We purchased Awake on themeforest.net. We have entered the purchase code at this URL: http://mysitemyway.com/user/themeforest/ and then clicked verify. The next screen asks for username and email. We have entered our themeforest user name and email and clicked on submit. Nothing. We’ve tried several times and finally submitted a contact form on mysitemyway/contact over the weekend. The contact form was received based on an automated reply but nobody has helped. We have some issues we need help with asap. Please advise.
Thanks for purchasing & for your patience.
You should be able to register for your support forum now, we’ve fixed the bug.
hi, were awaiting for the 4.1 update for the theme, the shortcodes for the images are not working, is there a fix?
Do you have a link for a list of the updates included in the recent release?
Here you go:
By the way – have you got anymore themes to be released anytime soon? This, and the two other themes I have of yours, still stand out as having one of the very best frameworks I’ve ever used, as well as designs – they still stand out in 2015
Thanks for your interest. We’re hoping to have some new themes released soon.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.