114 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have the same problem. Have emailed your support team.

minimalthemes

Hi Daniel,

Could you inform us your ticket id? So we can inform the support team to handle your ticket asap.

Regards,

Default-user

Waiting…

minimalthemes

Thanks for your confirmation.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I also would like to know how to add captcha to the quick contact. Submitted support tix 1494. Any answer appreciated. Thanks.

minimalthemes

Hi DanielCPalmer,

Our support team will reply your ticket asap.

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, your theme is great :) Just a big problem for me, I absolutly need a full-width page template.

All pages : 404.php, search.php etc.. are also with a sidebar like a blog, it’s not good for me. Please could you tell me how can I do.

I’ve already sent a mail to your support :( .

Thanks for helping.

minimalthemes

Hi papillouma,

Thanks for purchasing our theme.

Okay, our support team will response on your email asap.

Regards,

Default-user

Ok, I’m still waiting :)

minimalthemes

You are welcome :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Can you have separate pages for some of the site content? For example if I wanted to have a completely separate page for Contact or Blog – can I do that or does ALL content have to live on the ONE page?

Thank you

minimalthemes

Hi sock2me,

As theme default, we can’t use multiple pages. But we can help you to customize the theme with paid service.

We look forward for your purchase.

Default-user

Can you give me a ball park estimate for what that would cost? Feel free to email me directly: shelly@toolbox4healthcare.com

minimalthemes

Hi Shelly,

Our services team have emailed you. You can continue the discussion within their email: services@puriwp.com

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Spain

I cannot make work the slider. I don’t know where to add the images.

minimalthemes

Hi jackdesign,

Please create a ticket to our Support System: http://support.puriwp.com

Our support team will handle your ticket asap.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I have a strange problem. Blog posts on my webpage apper on the home page as they should, but when I open it to read more, it is blank. Not even a headline. what could be the problem?

minimalthemes

Hi ViktorMugli,

Please send a ticket to our support system: http://support.puriwp.com

Our support team will handle your request asap.

Regards,

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Hungary

HI! Awesome theme is great! I have a problem with quick contact form. It’s never displayed at the bottom of the frontpage, in the quick contact section. Only the “Not Found” text is displayed. I use portfolio template for frontpage. I use the latest wordpress 3.8.3.

I found that others had the same problem, but the links for the solutions does not work for me (it seems the screenshot pages were deleted).

Thanks

minimalthemes

Hi Plasmid69,

Thanks for purchasing our theme.

Please send a ticket to our Support System http://support.puriwp.com

Our support team will handle your ticket asap.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Support and documentation sites are down. Any ETA when they will be back up? Can’t figure something out and have no way to troubleshoot without the documentation and support site…

minimalthemes

Hi StelersFan,

Have you tried to open the website from another internet connection?

Both sites are okay from our end.

http://demo.puriwp.com/awesome/documentation/ and http://support.puriwp.com

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Theme looks great. However, I have some pre-sale questions.

1. Is it possible/difficult to add Google+ and LinkedIn to the Social media buttons?

2. Is the theme compatible with the WPML multilanguage plugin?

3. I noticed in the demo that, while scrolling down to other sections, the current menu item doesn’t automatically update to the section you’re in. Is it possible to change that?

4. Has it been tested with WordPress 3.9?

Thanks in advance for answering these questions.

minimalthemes

Hi ruude3,

Thanks for your interest in our theme.

1. As theme default no. But we can help you to achieve this request with some additional fee.

2. Yes, we can use the WPML plugin within the theme.

3. We will fix this small issue asap. It should be working like that. Thanks for the report.

4. Yes, the theme is compatible with WP 3.9

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello! I can i use demo?

minimalthemes

Hi briceemry,

Can you rephrase your question? Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

To make my changes, I need to use the demo. How to use the demo, please?

minimalthemes

Hi briceemry,

Do you mean demo content? Please check the theme documentation for the explaination http://demo.puriwp.com/awesome/documentation/ If you still have some questions please create a ticket to our Support System: http://support.puriwp.com

Regards,

Default-user

This is one I found! My problem is on the menu of the demo. When I click on Contact, nothing happens. The page should scroll down but no reaction. The other menu items work but not Contact.

minimalthemes

Hi briceemry,

Lets discuss the issue within the Support System: http://support.puriwp.com

Thanks.

Default-user

I followed the link and I sent a message, but you still have not answered me. I can not progress. I still waiting for your answer.

minimalthemes

Our team have replied your ticket, thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

This begins to sweat! Once I activate a menu, the slider disappears and I do not know how to operate with a menu.

minimalthemes

Hi briceemry,

Lets discuss the issue within the Support System: http://support.puriwp.com

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How to use the slider in a static page? Thanks!

minimalthemes

Hi briceemry,

Lets discuss the issue within the Support System: http://support.puriwp.com

Thanks.

Default-user

I followed the link and I sent a message, but you still have not answered me. I can not progress. I still waiting for your answer.

minimalthemes

Our team have replied your ticket, thanks.

  • Has been a member for 0-1 years

From ver 3.8 After update WP3.9 loss toolbar of theme: Wordpress 3.8 = http://glui.me/?i=khv4fc57zl1ey20/2014-05-20_at_10.40_AM.png/ Wordpress 3.9 = http://glui.me/?i=27r0emnz9atixsb/2014-05-20_at_10.40_AM_%281%29.png/ I still waiting for your answer. Thanks

minimalthemes

Hi loihoang91,

Please create a ticket to our Support System instead: http://support.puriwp.com

Thanks.

Default-user

I don’t create a ticket! I need help it

minimalthemes

We don’t discuss support problem here. Please create a ticket or send us an email: support@puriwp.com Thanks.

Default-user

I sent mail for you. Please check and give me feedback. I’m sorry if disturbing in here. Thanks you.

Default-user

You can give me feedback to mail? I waiting for you! Thank you.

minimalthemes

Hi loihoang91,

We will inform this to Support Team. They will reply your email today.

Regards,

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