An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by dan_fisher

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from dan_fisher:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • WordPress general support/howto’s (please, use wordpress.org forums for that)
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I add the slider to the page like in the demo?
  1. Go to WP Admin > Slider > Add New
  2. Enter your title in Title section
  3. Enter your link text and link url
  4. Add slide image using Set featured image
  5. On the page appearance box you need to set Slider to Show and Title to Hide
How do I edit images of the gallery post format?
Please follow next steps:
  1. Go to Posts > Add New
  2. Select Gallery post format
  3. Click on Add Media button above the text editor.
  4. Click Create Gallery.
  5. After that you need to upload files.
  6. And last one click on Create a new gallery.
  7. Close popup.
If you want to delete or change order of the images please follow next steps:
  1. Click on Add Media button above the text editor.
  2. Click Create Gallery.
  3. Click on Media Library tab.
  4. Select Uploaded to this post option.
  5. Make your changes.
  6. Close popup.
I can not import Sample Data files with the Wordpress Importer (it says “Failed to Import” all the files). What should I do?
  1. Download and Install 7zip
  2. Right click on your .XML file -> 7zip -> Add to Archive
  3. Change the “Archive format” to gzip and hit “OK”. You’ll now see your file with a .gz extension on it.
  4. Try to import/upload the file again (selecting the .gz you just created not the .xml file) and it should work.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by