TieLabs

TieLabs supports this item

Supported

109 comments found.

almala

almala Purchased

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abdulaziz_almala@hotmail.com

I purchased the Sahifa theme and love it. I’m interested in getting the Basata theme. Can you tell me, does that theme have a header or ability to add one? I didn’t see one on the demo of the theme. Thanks!

Hi,

Unfortunately, it doesn’t support that it available as sidebar only

Hello

can I change Basata settings to arabic? and how do that?

Hi,

Unfortunately, it is available in English only

Please note that, Right now, all support will be conducted through our support forum http://support.tielabs.com/

Thank you, we look forward to serving you!

How do I make the image on the left sidebar to just be solid white? I tried to upload a plain white image but it’s added some kind of shading.

Hi,

Thanks for purchasing our product! All support is given through our Support Forum. Please create a support request there, so we can better assist you

Thank you, we look forward to serving you!

Really nice job! Amazing work! Follow me

Hi there,

I think the posting instagram status doesn’t work, even in your demo. Can you check what’s wrong with it?

Thanks

Hi,

Thanks for reporting this issue … we will check it and provide a fix in the next version soon

best regards

Hi,

i want to ask if i can change easly between arabic and english content, because i will write both languages and my readers will choose to switch between languages ??

Thanks

Zuhair

Hi Again, Anu Update ??

Best Regards.

Zuhair

Hi,

Thanks for your interest in our theme

You will need to use a multi languages plugin like WPML

best regards

? How do I update this without losing any settings I have set up for the current version?

Hi,

Thanks for purchasing our product! All support is given through our Support Forum. Please create a support request there, so we can better assist you

Thank you, we look forward to serving you!

lockguyz

lockguyz Purchased

Hi

Im using Shaifa theme, just purchased the Basata theme and having problems with the tooltip shortcode.. I think it’s not working correctly. Any ideas?

Also – both themes are awesome!! Very smooth & very powerful. Thank you for sharing these items!

Hi,

Thanks for purchasing our product! All support is given through our Support Forum. Please create a support request there, so we can better assist you

Thank you, we look forward to serving you!

lockguyz

lockguyz Purchased

I really don’t have time for that chasing game. Tell you what – why won’t I go and purchase a bug free theme and why won’t you go and debug yours. When you test your theme, put it back on the market..

As of for now, Kindly explain to me your refund policy for non-working themes. I hope you understand it is no longer a “support” issue.

Hi,

- As mentioned in the support tab http://themeforest.net/item/basata-retina-responsive-wordpress-blog-theme/6271813/support we provide support via our support forum only

- Tooltip working fine here without any problems http://themes.tielabs.com/basata/shortcodes/ so please open a new ticket in our support forum with all details so we can better assist you

- For refund please check this https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thank you, we look forward to serving you!

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