4694 comments found

soufitech Purchased

Kindly,, do you redomed this theme for multi vendor store ?

Default-user
soufitech Purchased

thanks a lot .. but could i add new link or button on the header for Vendor Dashboard and how ? and kindly how to change theme color if that is possible ?

Hello, I have some pre-sale questions.

- Is there a possibility to add other product characteristics, like width, height, weight, material, country, product code, etc?

- Is there a possibility to add social comments like Facebook comments?

- Does this theme come packed with latest WordPress and WooCommerce, or do i have to first install those, than install this theme?

- Are this theme’s fonts compatible with Cyrillic charset?

Sara_p

You can use our waitlist plugin :)

https://yithemes.com/themes/plugins/yith-woocommerce-waiting-list/

We have a free and a premium version.

Jivan

And last question :) i have asked previously if theme’s fonts are compatible with Cyrillic charset, you replied yes, and i wanted to also know if this theme will work fine with WPML (WordPress Multilingual Plugin)?

Sara_p

Yes :)

dean12 Purchased

Hello I need your help, I update my site just now, there is error

Parse error: syntax error, unexpected core/lib/vendors/tgm-plugin-activation/class-tgm-plugin-activation.php on line 1158

Please help me urgently

Default-user
dean12 Purchased

Thanks,already fix the problem.

Sara_p
Sara_p Author

:) glad to read this.

Hello Sara, Great theme!! Can you please have someone look at ticket #57360 quickly? I appreciate the help. Issues after updating to Bazar 2.5.5 today. In production, not test environment Cheers!

Sara_p

Just asked to my developers to check your ticket as soon as possible. We have a lot of tickets due to the last woo commerce and wordpress update so we need time :) thanks

Have the same problem after update the theme:

Parse error: syntax error, unexpected core/lib/vendors/tgm-plugin-activation/class-tgm-plugin-activation.php on line 1158

Need urgently help!!!. Was submit also a ticket on your support. but no answer yet

Default-user

Thanks support answer me know, everything is working now :-)

Presale question: What process is used to change the fonts please?

Many thanks

Sara_p

We include the google font and you can set the font you want directly in the theme options panel.

gabby3467 Purchased

Im scared to update to the new version because every time I do, my website gets broken and i have to put in a support ticket. What are the new issues I need to be aware of before updating to the version 2.5

What is the resolution to the error I have seen several people posting about – Parse error: syntax error, unexpected core/lib/vendors/tgm-plugin-activation/class-tgm-plugin-activation.php on line 1158

@gabby there is a fix in their knowledge base for that issue.

Sara_p

thanks :)

alicu90 Purchased

Hi I was trying to resolve the problem with revolution slider and after 3 months I didn’t receive any solution. I am not happy with your support. And now I have problems after update with ajax search and other 3 plugins.

Fatal error: Call to undefined method YIT_Metabox::instance() in /home/pvmag/public_html/wp-content/plugins/yith-woocommerce-advanced-reviews/plugin-fw/lib/yit-metabox.php on line 529

Please give me suport for my website! I need to resolve everything as soon as possible!

:cry::cry::cry::cry::cry::cry::cry::cry::cry::cry::cry::cry::cry::cry::cry::cry::cry::cry:

Sara_p

I’m sorry for your issue, can you provide me your ticket id please? thanks

Dovener Purchased

Hi, I’ve been waiting over 24 hours now for a response to ticket numbers #57400 and #57401

Both are questions that have been asked before on here and people were told to submit tickets, so the fixes must either be available which makes my tickets an easy response and shouldn’t take so long, or the issues were never fixed at all which means buying a licence with support makes no sense if they aren’t going to bother to help fix things when a ticket is submitted

I’d appreciate a reply on this today as it is holding up development of our website

Thanks

Default-user
Dovener Purchased

30 hours now and counting…

Default-user
Dovener Purchased

It’s now over two days and the tickets are still marked as “Awaiting assignment to a support agent” – it’s really not good enough; when customers pay for your products with support offered, you should make every effort to respond to tickets in a timely manner. I very much doubt I will buy one of your themes again if this is the very poor level of support you give as it is causing delays now on our website

Sara_p

Just asked to our developer to check your ticket asap. We have a delay because due to the last wordpress and woo commerce update we have a lot of tickets to check in our support desk, i’m sorry.

guys, i am trying to submit a ticket at http://support.yithemes.com/requests/new but nothing happens when i press submit. So frustrating,

Anyway the problem i have is when customers go to my site at www.cam-pod.com, they are not given a registration box so they cannot register to make a purchase. Im running the latest version of wp & bazar. tks

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Default-user

I have tried for 2 days now. I cannot press Submit. It won;t allow me to submit ticket. so frustrating..

Sara_p
Sara_p Author

Try with a different browser… we have 100 tickets for day and all from different customers so your issue is very strange.

hmh11 Purchased

Hi Sara_p,

I have just installed the latest Bazaar update. In WordPress admin, there is now a prompt to install all the YITH plugins and the Nextend Facebook Connect plugin . These plugins are already installed. Do they need to be reinstalled?

If the answser is yes, then please also address my question below about the following message on the install plugins page.

Some Pre-Packaged plugins must be moved from ThemeForest package to theme/plugins directory, inside the theme folder, before install plugins from this page.

To which plugins is this message referring?

Thanks,

David

Default-user
hmh11 Purchased

Hi Sara_p,

Ignore the above. I see that the YITH plugins are different from the ones already installed. I installed all the new ones. When I went to activate them, one of them (not sure which) created this error in admin.

Fatal error: Call to undefined method YIT_Metabox::instance() in /home/popicont/public_html/thechestore-com/preview/wp-content/plugins/yith-woocommerce-advanced-reviews/plugin-fw/lib/yit-metabox.php on line 529

YITH WooCommerce Advanced Review not one of the new plugins. It was already installed and activated. Admin is now busted as I can’t get beyond the error page. I will open a ticket at YITH support.

Thanks,

David

Sara_p

Yes please, open a ticket in our support desk, our developers will reply you as soon as possible. thanks :)

bbbb25 Purchased

Hi dont know if you missed this question Please Help With the Short Product Description and the Long Product Description, is the SEO looked at as duplicate content, if I have the same text in both fields? Hope you can answer this one Thanks

atrfede Purchased

Hi there, when I install the ‘Cart Messages’ plugin I get the following:

Fatal error: Call to undefined method YIT_Metabox::instance() in /nas/wp/www/staging/mallorcawines/wp-content/plugins/yith-woocommerce-cart-messages/plugin-fw/lib/yit-metabox.php on line 529

Please help,

Thanks.

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