4638 comments found

lou606 Purchased
Hi there, i have a serious issue with the downloadable products that don’t let customer download their products. I have opened a ticket Request #54951 , 3 days ago and no response. I’ve tried everything before: change to twenty twelve theme and desactivating all the plugins…etc and no solution. PLEASE HELP i’m loosing customers and credibility https://thatsdesignstore.com/

Thank you

lou606
lou606 Purchased

Thank you Sara! It’s all fixed now:)

lou606
lou606 Purchased

Love your Theme by the way! Really good job

Sara_p

Thank you! :)

Hi there,

Please can you tell me how to remove the following text on product detail pages:

Product Description

The tab already says descriptions so it does not need to repeat the words product description.

I would like the product description text to be higher up the page.

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

Hi,

I have a problem on the Review tab on each product, it doesnt appear actually. I tried to fix it, but it doesnt make any changes,

Can you help us asap?

THanks!

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

king1919 Purchased

I just updated my theme, and now I can’t access the backend it says: Fatal error: Call to undefined method Yit_Plugin_Panel_WooCommerce::add_menu_page() in /home/content/p3pnexwpnas04_data01/85/2297885/html/wp-content/plugins/yit-shortcodes/plugin-fw/lib/yit-plugin-panel-wc.php on line 58

I have submitted a ticket to the support.

Sara_p

Please provide me your ticket id so i can check, thanks.

Default-user
king1919 Purchased

Thank you for your reply, the ticket ID is 55136.

Sara_p

replied, please update your ticket! thanks

Considering how many people ask for support here ; please offer support here. Your help desk is buggy.

Sara_p

Is not possible to provide technical support on this dashboard. We need to check the sites of our customers, ask credentials and so on. Anyway our help desk is not “buggy” :)

Default-user

You are correct ; the help desk isn’t buggy … looks as if it was something on my laptop.

Woocommerce 2.3.7 +WordPress 4.1.1 = Bazar 2.5.3 Compatible??

4 Days ago you mentioned waiting (on this board) and there hasn’t been any updates yet. Please advise. Thanks!!

Default-user
acurantgra Author Team

Woocommerce 2.3.7 + WordPress 4.1.1 + Bazar 2.5.3 is running on my production server

Sara_p

Yes, is compatible

How to hide category in shop page?

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

Note to people who intend on purchasing …

FOR EVERYONE WHO IS INTENDING ON PURCHASING THIS TEMPLATE, BE AWARE THAT WHEN IT IS ACTIVE IT DISRUPTS THE XMLRPC.PHP FILE. THIS MEANS YOU ARE UNABLE TO CONNECT WITH BLOGGING APPS, OR JETPACK …. THIS IS A VERY VERY ANNOYING ERROR FOR THOSE OF US WHO USE SUCH PROTOCOLS.

For some people it will make this theme a no-go.

Otherwise, the theme is beautiful, elegant and masterful. It’s well designed, and I highly recommend it.

Eight hours of researching the cause and trying different solutions narrowed this down to only one possible cause.

Bazar Theme.

How do I know that it is this theme?

Because the XMLRPC file works perfectly with other themes.

Note to YiThemes …

Hello,

I posted on here that your helpdesk was buggy. You responded, I recanted.

That same day, for the first time, I was able to have my support login and everything work.

With a sense of hopeful excitement, my issue was posted in the support forums, as you constantly ask people on here to do, and the process of review and research I had undergone to narrow down the issue was also posted.

I also gave you user logins and cpanel information. Everything you requested.

That was almost three days ago, and not a single peep has been heard from support. Just an automated email.

One of the reasons I made this purchase was because of all the comments about how great the support is.

Please, be as good as everyone is claiming.

Thank you, Have a beautiful day.

Sara_p

Thanks for reporting, i just reported the message to my development team and they will check the XMLRPC files issues.

Can you also provide me your ticket id so i can check the support status? thanks

If we buy the premium extension of wooCommerce, Product Vendors, can we create a multi vendor shop with your theme?

Sara_p

Yes, but we can’t guarantee you full compatibility with this plugin because we not tested it with Bazar. If you can wait in the next days we will release a similar plugin :)

Hello Some of my customers are saying that the previous order is still in the cart when they checkout. Can this be fixed and is it the outdated template?

Default-user
acurantgra Author Team

Are you using the most recent version of BAZAR. – Bazar 2.5.3 ?

Default-user

Yes. I’m using 2.5.3 It seems really odd.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

I have a quick question regarding the image size for products. On my page, the image looks somewhat blurry, and I have have tried multiple versions and it still seems to show up blurry.

Are there certain dimensions that work best in here?

You can see the page here and the arrow pointing to the product: http://www.anony.ws/image/DOLo

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

yaski Purchased

Hello Sara,

Thanks for the great theme. I was wondering can I change the size of products catalog thumbnails ? I’d like to make 5-6 columns. I’ve tried to change the setting using woocommerce product display and “Regenerate Thumbnails” plugin, but nothing change.

Thank you.

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

musclehq Purchased

Hi sara

I submitted a ticket 4 or 5 days ago but still haven’t had any response. Ticket number 55388

Could you look into it please?

Thanks a lot

Sara_p

Just asked to my developer to check your ticket as soon as possible. thanks

eseixas Purchased

Sara, I’m trying to find where are the words: details, wish list, compare, share. below the product photo. In order to translate but not locate.

Default-user
eseixas Purchased

Communicate even if the new plugin Yith PLUGINS tab wish list, there is no space to put the name: wish list.

pf62 Purchased

Hi

We love the theme, but why are the images under product gallery so large and scroll down the page? Can’t we make them smaller and allow them to scroll left to right, like most ecommerce sites?

How to configure page in new page. Example: 1 have 30 product, i need configure 10 product per page in inicial page.

Need the list of plugins and features that are required in your theme which needs to be purchased ? from yith or woothemes extensions site

Hello and congratulations for your theme!

I’ve installed it and everything looks good!

I cannot translate though some very important texts in checkout page. Tried your mo files but nothing happens

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