4046 comments found

Speed seems to be a MAJOR issue with this theme. From what people are saying that have bought it.

Can you make the code load faster?

Also how come there is no schema markup for webpage and other items?

Sara_p

Hello, we already improved the speed the best as we can.

I’m sorry but we can’t improve it better than this. There are a lot of features on Bazar and this is why it’s slower than others.

The schema markup is almost provided by WooCommerce. We will work on adding it also on other parts of the theme.

Thank you

Hi I had posted a ticket, have waited patiently for two days, but today I have got a response saying has the problem been fixed? can you please get someone to look into this as I see the response rate is much faster here, I really hope wouldnt have to wait another 2 days plus the weekend

Sara_p

We are working on all tickets. That is the only way to get support.

I apologize for the delay but we have 300+ tickets everyday, we need time to reply everyone.

Thank you

Default-user

its more than 5 days now, when can I expect a response.

Sara_p

HI, Corrado replied today to your ticket!

jegzyd Purchased

I raised a ticket for over 2 days now in your so called support but no reply yet. If the support is not effective, please stop directing us to the site. The them slows down my entire site and i complained by providing you with admin login but no action yet. This is killing and not encouraging.

Sara_p

We are working on all tickets. That is the only way to get support.

I apologize for the delay but we have 300+ tickets everyday, we need time to reply everyone.

Thank you

jegzyd so agree with you, I waited over 2 days as well but the response I got was: so have you fixed it? This is so passion killing

Sara_p

We are working on all tickets. That is the only way to get support.

I apologize for the delay but we have 300+ tickets everyday, we need time to reply everyone.

Thank you

Default-user

hi 5 days on Still no support

Sara_p

Hi, Corrado replied today to your ticket.

I think it would be better to give people an idea of ticket response times at the moment rather than just telling them there is a delay!

Sara_p

The time reply in these days will be 2/3 days i think. Depends on the ticket type, if they are hard or not.

manmademanuk

ok, thanks

abbiee Purchased

Could users with android tablets please check the menus work properly on the full website?

My Samsung Galaxy Note cannot handle the drop down menus. It won’t follow any of the links. This is on the live demo website and on my own installed version.

To clarify, I am not taking about the responsive smartphone version of the bazar theme. I am talking about the full theme, with megamenus, which loads on PCs and large tablet devices such as ipads and galaxy notes.

On my ipad the menus work fine. On my Galaxy Note they do not.

Would appreciate some clarification if this is a problem with my Galaxy note (hopefully) or a theme problem. Support ticket has been raised.

Thank you

Sara_p

Hello abbiee, i’ll check as soon as possible when i am on your ticket. I do not have a Note in office but i’ll check with all our phones and some tool!

Default-user
abbiee Purchased

Hi Sara – Corrado has replied telling me he couldn’t replicate the problems on a Galaxy Tab.

I have asked a friend with Samsung Galaxy Note 10.1 to test and there is definitely a problem in the code. The drop down menus do not work on these devices.

I know I keep saying it, but this is on the main website with the megamenus, not the mobile responsive version.

The menus can drop down, but none of the links can be followed.

This is true of the built in browser plus Chrome and Firefox.

Please can you look at this urgently? Your live demo has the same problems so it’s not just my website.

Thank you,

Abbie

Sara_p

Hi Abbie, i asked Corrado to check it again! Thank you!

abbiee Purchased

Sara – while I am here, could you please tell me how to remove the ‘product inquiry’ tab from the product pages please?

Thank you

Default-user
abbiee Purchased

Hi Nicola – I cannot find the product settings tab. Can you explain where it is?

All I can find is Bazar – Theme Options – Shop – Product Details Page. In here, there is a drop down box allowing you to change the form, but it doesn’t remove the product inquiry tab.

Sara_p

Hi, check this image

Shop filters like “Price Filter” and other features are included in the project?

Sara_p

Hi, yes!

I really like this theme and want to purchase it but don’t have the skills or time to set it up for my application. Does anyone out there who knows the theme inside and out want to help me dial it in for a fair price? Once it’s set up I can take it from there. If you’re interested comment or contact me at aspico@gmail.com. Thanks.

- Don

Sara_p

Hi Don, we personally do not do freelance works on themes. I hope you will find somebody here!

Hi, i can’t resolve this :

failed to open stream: Permission denied in D:\Inetpub\webs\wdesignerit\wordpress\wp-content\themes\bazar\core\functions-core.php on line 902

Can anyone help me please ? Thanks

Sara_p

Hello, be sure that all your theme folders have permissions to 755 and your files to 644!

Default-user

I solved the problem, thanks ! :)

Sara_p

Ok, great! :)

rezvik Purchased

Theme originally liked, but after buying it turned out that she was very slow. Solve this problem they can not. This is very bad. I feel sorry for their money spent and time. My site http://oxvin.ru is very long time to boot. I do not recommend buying this theme until it will not fix!

Sara_p

Hello, you can open a ticket in our support desk at http://support.yithemes.com if you need help.

I do not see any ticket from you.

Thank you!

rezvik
rezvik Purchased

Do you have tickets left for a similar problem and you still have not solved them. Your answer to the last ticket was about the speed that you can not solve the problem. On this there is no sense in the ticket, as you solve this problem you can not. I had to use another solution, here are the results for comparison in speed http://gtmetrix.com/reports/oxvin.ru/89PYGE9R http://gtmetrix.com/reports/rezvik.nethouse.ru/cmFF4bH3

Sara_p

Hello, we do not provide support here, you have to open a ticket in the support desk.

Thank you.

Write everything there. Thanks.

Hello! Greetings!

This is not a support question. I am a average client at themeforest. I am just trying to bring it to your notice. There was a client who was insisting me on installing n customizing his theme post a small work on freelancer.com. I figured out it was a nulled script (some previous version) and was not willing to update it to your most recent version either. I did customize his site for couple of days before I decided to stop the work and asked him if he is making me do something illegal. He has now blocked all my accesses to the website.I tried contacting via your website, but dint have your products to activate :( This is the site: http://www.otecinnovation.com/ Thanks Varun
Default-user

Hello Sara, the wordpress theme he was using belonged to you guys. Bazar theme. So I informed you.

Default-user

He doesn’t have a licensed copy of your theme.

Sara_p

I reported it to our CEO. Thank you for the informations :)

Does it compatible with WooCommerce v.2.0.19 and Wordpress v.3.7.1 ?

Sara_p

Hi, yes!

dailce Purchased

Hi, I was hoping to install a captcha plugin because I’ve been getting a lot of spam. My problem is every wordpress plugin I try the captcha doesn’t show up on the contact form I set up with this template. Any idea which file I have to modify to get one to work, or can you recommend one that works?

Sara_p

Hello, the captcha plugins will not work on our contact forms. You have to edit the file bazar/theme/yit/Contact_Form.php and add it if you want.

Else you have to use a plugin for the contact forms.

Hello is there anyway to create a wordpress page for an specific category and that it can display the YITH woocommerce ajax navigation widgets in the sidebar?

Sara_p

Hello, please check our videotutorials about how to create a megamenu: http://support.yithemes.com/entries/23009382-Bazar-Video-Tutorials

Also you will find a tutorial about how to add categories to the menu here: http://support.yithemes.com/entries/27200806-How-to-add-product-categories-to-the-menu

Hi Sara,

Can i use this theme again for my other website? Thanks

Sara_p

Hello, i’m sorry but the license is for one website only. You need to buy it again or get the extended license to use it unlimited times.

Default-user

If i buy this theme again, can i copy all setting and customization that i’ve already made in my previous website (which using Bazar theme) to my other website? so all i have to do is just working with the content

Sara_p

Yes, you can!

roob Purchased

I love your theme, but is it possible in the testimonials widget to add a picture (mini). I see it at the testimonials page, but I want it in the homepage widget. (will also add the question in support page)

Sara_p

Hello, i’m sorry but this is not quickly possible.

Please, write in our Community Forum (http://support.yithemes.com/forums/21719621-Community-Forum) to get help from other users. Also, you can hire a developer at:

Freelancer: http://freelancer.com Elance: https://www.elance.com/ Tweaky: https://www.tweaky.com/

Thank you!

Hi,

How do I update the banner on top with the social media links and other widgets/ icons like the telephone number? I don’t want any of those to show just yet.

Thanks

Sara_p

Hi, you can edit them in Appearance > Widgets.

Default-user

Thank you so much. I was going crazy looking for it. I don’t know how I missed it. :)

Sara_p

Great! :) You’re welcome!

Hello,

may I please ask if your theme will allow sidebar/menu and slider on the single product page?

Your demo site only shows product page with product only. No example of product with sidebar or slider.

Any information appreciated.

Thank you.

siric Purchased

Hi,

I am trying to find out where to edit the sidebars> I want to change some of the text in the Contacts sidebar.

Thanks

Sara_p

Hi, you can edit them in Appearance > Widgets.

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