3978 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

When my site is viewed from a desktop, all the the navigation links show up fine. However, when the site is viewed from a mobile device, tablet or ipad, the “Shop” tab does not show. The “Shop” navigation link is a dropdown menu with links to other categories. Pleas help, this is urgent as my customers view the site from mobile devices

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Thailand

How can I use my own custom font? And how can I delete all google font?

Thank you.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
kurson Purchased

HI.

No one has replied to my initial ticket.

http://support.yithemes.com/requests/25312

Are you off already for the holidays?

Please reply to open tickets.

Sara_p

Not yet for holidays :) Today we will reply. thanks!

Default-user
kurson Purchased

Gotcha. Can you please maybe post your tentative holiday schedule so I know when I may be able to expect a reply or not expect a reply? It’s okay to me to say we’re pretty much unavailable until Jan 2nd, but I’d like to know so I don’t drive myself nutty opening unresponded tickets.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United Kingdom

Hi there, On the shop page all products are listed alphabetically. Can I change this and list them by category or drag and drop the order?

Thanks

Sara_p

You can find the settings on Woocommerce -> Settings -> Catalog. But is not possible to drag and drop the order, i’m sorry.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I intent to purchase this theme, and to do it soon. However I’d like to avoid the work of installing it then updating it in a few days for the next update (as your response to a WP 3.8 question in this comments section indicated). Do you have a tentative ETA? Or is it far enough out that I shouldn’t wait? Thanks

Sara_p

Today we will send the new version of the theme, compatible with the 3.8 and with some new features, like the facebook login :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

How can I request a feature?

I would love to have a 3 column layout, sidebars on both sides.. products in the middle..

Thank you

Sara_p

I’m sorry but at the moment is not possible to have 2 sidebars in the theme and with our grid is not easy to add this feature :(

Default-user

What about a Page Template as a work around? at least so we could use a template for the home page/shop maybe?

Sara_p

We don’t have a page template with 2 sidebar at the moment, and my developer explained me that with our framework is not possible to add another sidebar. :(

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users

How long one should wait, you were about to inform me here.
4 days have passed and looks and i have to wait just for your response here.

We people rely on your support and response and seems you are no way serious at all about your customers

I really admire and respect you and the support team a lot, but you yourself are forcing us to loose that somehow, which we really don’t want to.

I asked on previous page but never heard from your side even after 4 days. :(

Sara_p

Just checked your ticket (24671, right?) my developer replied you on Monday and he are still waiting you. Can you check please? thanks :)

Default-user

I know that, and i can see his reply too. But the point is that i was waiting for your response as per your last message as you were about to inform me SOON, which never comes.

I gets frustrated about the kind of response i received from support team, hence i ask you to interfere and help me and now this seems totally ridiculous that you are saying – He has replied.

My point is to inform you about the kind of support, they didn’t even feel to look into the problem seriously and wasted a lot of time in giving illogical responses.
And now you also, instead of solving and giving satisfactory response, telling me that they have replied.

Unbelievable, you yourself are breaking your Faith, trust and admire.

Sara_p

I asked me to check because “I asked on previous page but never heard from your side even after 4 days. :(” so i checked and i see that my developer replied.

You not informed me about the support, only asked me because “never heard a reply after 4 days”.

Anish, we are talking about you just now. We now view the images on your site without any issue on 7 different computers.

You can view this image: http://www.mascaradesign.it/images.jpg

thanks.

Default-user

I will surely check, not only the reply from the support team but also the Images on site.

But if you see on previous page (my 2nd message post), i replied and waited for 4-5 days, and not you.

And it was you who were about to reply me soon, but you never turned up.
Also, if you check, my complaint was about the support only, that is why i gave you the ticket number – #24671, and you said you will let me know soon.

It always look as if instead of accepting mistakes and making improvements you are also trying to defend.

This is no way a positive means of approaching customers
Really much disappointed :(

Sara_p

Okay, this is my last message because i have no time to lose in this way. I don’t understand what do you want. Your issue is fixed and is not an issue of the theme. So?

Default-user

Now when you found yourself culprit you don’t have any answer

This straight away rude answer of yours shows how worst you are showing your own support.

Whether or not my problem gets fixed, you will show your negative approach and can’t respond to your customers in a positive manner at all.

I am feeling lucky at this point, that i have not rated the theme yet

Sara_p

I wasn’t rude. I helped you, i asked to my developers to help you for an issue that you DON’T HAVE. We lost time to check your site on different browsers and computer without to find the issue. We replied to your ticket. I replied here and i provide you a screenshot to show you that you DON’T HAVE ANY ISSUE on the theme.

I really don’t understand why you are so angry. Anyway, thank you for your purchase. I hope you don’t need our help anymore.

Default-user

I am no way angry, just wanted to make you aware how frustrating it could be and why it happens so.

By the way, issue EXISTS, and will let you know by more example, when i will have time. Although i have given more than sufficient screenshots in the Ticket, which you / your team don’t want to take into account, but never mind

And thank you to you for replying. Let’s see what happens.

Default-user

Now can i ask why did you suspend my account on support desk. This shows you really DONT solve the problem and don’t even want to.

You yourself give the proof.
I think i wasted my time in purchasing, creating site, making it LIVE, asking for support, and finally making you aware of BUGS
Now this shows you people are really RUDE and UNETHICAL

Sara_p

O-k :) thank you!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
yugaeko Purchased

How to customize Theme Option? Is there any documentation for this part?

Sara_p

We have a lot of videotutorials that show how to create the pages, the shop and so on but nothing that explain how to use the theme options, because we think is very easy, you have just to try…change font colors, changing the background and so on! ;)

What do you need, exactly? Maybe i can help you.

Default-user
yugaeko Purchased

Exactly not how to use the Theme Options, but I want to customize the Theme Options panel (inside dashboard) with Child Theme.

E.g: I want to change title “Setting” to “Option”, or add some field, or add some tab there.

Thank you.

Default-user
yugaeko Purchased

It is possible to create my own language inside Child Theme with .mo file?

Default-user
yugaeko Purchased

About my first question. Bazar use YIT Framework for Theme Options. Nah, how to customize it in Child Theme?

Default-user
yugaeko Purchased

Maybe, this is what i really need: How to override YIT Framework from Child Theme?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Italy

Buongiorno Sara con questo sito vorrei vendere servizi…è adatto ?? Inoltre dovrei vendere servizi con abbonamento esempio 3/6/12 mesi hai suggerimenti per implementare questa funzione ?? inoltre vorrei una funzione di fatturazione automatica hai suggerimenti per implementare questa funzione ??

Sara_p

Certo che è adatto :) per le tipologie di abbonamento devi semplicemente creare delle “opzioni prodotto” cosi che il cliente, nella pagina del prodotto, possa selezionare quale preferisce (avrà quindi 3 opzioni) e poi cliccare sul pulsante acquista :)

Per la fatturazione ci sono tantissime extension di Woo Commerce, alcune sono free, altre a pagamento, puoi provarne diverse e vedere quale ti soddisfa maggiormente.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

What if i install WooCommerce before your theme ?

Sara_p

Nothing, but if you want to import our demo files you have follow our procedure :)

Default-user

Ok thank you !

Sara_p

you’re welcome :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Italy

Un altra domanda Sara :-) per quanto riguarda l’hosting hai suggerimenti io avrei pensato a SERVERPLAN in italia o WPENGINE hai suggerimenti ??? (affidabili e veloci)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
dzaba Purchased

Hello Sara,

I need your assistance. I want to show slider with biggest sale off. I have two questions: 1. Is it possible to sort these by the highest percent of sale? For example 60% product will be first and 55% percent off product will be second without taking price into consideration and what shortcode to use if possible?

2. If answer on first is no, what shortcode to use to sort products with biggest sale off in numbers? I have this one but this is not working it just sorts randomly.. “[products_slider title=”Biggest sale” per_page=”10” featured=”no” latest=”no” best_sellers=”yes” on_sale=”yes” category=”0” orderby=”bestseller” order=”asc” layout=”with-hover” ]”

Thank you, dzaba

Sara_p

This shortcode is okay, but you have to set best_sellers=”no” if you want to show ONLY the On Sale products. :)

for the first question this is not possible, i’m sorry.

Default-user
dzaba Purchased

Yes but I want it to sort like it used on home template of Bazar. This means if I have ten products whose original price was 100 and new price is 20 to show before products whose original price was 100 and new price is 50? I know that this is possible since it was like this at the beggining but now I messed something up :)

Hope you can help me :)

Sara_p

In the home page we use a product tab shortcode, not a product slider. So you can use a different category on each tab, and for the first tab set the “on sale” product:

This is the code:

[products_tabs per_page="-1" slider="yes" orderby="menu_order" order="desc" categories="special-offers, best-seller, must-have, " ]
  • Bought between 50 and 99 items
  • Has been a member for 0-1 years
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars

Lots of features, simple setup., Recommended, happy client., Great job.

Sara_p

thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
jsakota Purchased

Hi, are you releasing an update today…Just purchased your theme and better to wait if you are going to release new version today?

Thanks

Sara_p

Yes, please. We just sent the update, you have to wait that Themeforest approve it.

Default-user
jsakota Purchased

How long does it take them to approve it?

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Could you show me what the attribute page looks like ? I think it’s something like http://demo.yithemes.com/bazar/attribute/name/value

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

“Best Seller” and “Special Offer” How are products sellected to be there? And “Must Have” how can I put some products?

TY

Sara_p

Best seller shows automatically the popular products. Special offers are the “on sale” products and must have are the “featured product” (in the product page, where you can view the products list, you can click on the star icon to make a product featured) :)

Default-user

great! so simple and I didn´t know :) TY

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ajosys Purchased

Hi

Am quite satisfied with my purchase, thanks for this beautiful theme. Just one thing I want to know is there a way to show UNIT beside price of products, like price/unit. Now it only shows price.

I am selling Tiles and Sanitary products, so need to show Price per Box and some times Price per Piece. I know I can add unit in attributes but that is not solving the purpose. i want to show unit with price.

How can I achieve this. Thanks ajosys

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi!

Your theme seems interesting, how much work is it to translate it into swedish? I’ve translated another theme with poedit, does this one support that as well?

Thanks!

Sara_p

Sure, you can translate in with poedit, the theme is translation ready :)

Default-user

That’s great! How about currencies, does the theme support swedish krona?

Sara_p

yes, sure :)

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hi,

My client wants to migrate whole site to HTTPS. How to change links in header to scripts and stiles to begin with HTTPS?

Thanks in advance!

Sara_p
You can use a plugin like: http://wordpress.org/plugins/wordpress-https/

but usually WordPress use the https.

KOMAPA

I try it, but all site makes broken – no styles and scripts.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

KOMAPA

Thanks, I will give this information to my client.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Could you please set a product as a external product/affiliate on your demo site si I can see how it looks like please ?

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