4053 comments found

kryz2per Purchased

Hi,

I have a quick questions. Is there a way to include the product url when sending mail using “product enquiry”?

Thanks in advance!

Sara_p

yes,

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Default-user
kryz2per Purchased

Thanks! it works! great support.

Sara_p

If you enjoy the theme and support rate my work with 5 stars :) thank you!

Edouard13 Purchased

Hello,I bought your wordpress theme. Thank you. I’d like to activate my account on http://yithemes.com/theme-activation/ but I don’t find my Item Purchase Code. Where could I fond it ? Thanks.

==> I’ve just find it ! Sorry.

Hi Sara,

I’ve purchased 2 of your previous themes, Maya & Cheope, they’re great :)

With Bazaar I would just like to know how difficult it would be to remove/replace the 4 lines at the top & bottom of the header & the double lines around the Widgets?

Thanx in advance,

Sara_p

We can provide you the css rules to remove the borders :)

The Short code won’t work. i mean it’s doesn’t show products so it’s just a text.

How can i fix this issue?

ps sorry for bad english.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

mknapp Purchased

hi, thanks for the theme its amazing but have a few questions that are driving me nuts and cant figure out.

1. how to change the colors in the header for the two boxes for woo com price and cart that is next to the “view cart” button (see altieribhills.com) Its dark grey as is the shopping cart icon, I identified the color as “373736” from photoshop and changed all instances in the color menus but maybe the theme isn’t changing it to my selected color? 2. how to identify what the standard font is for the toggle menu and how to change it. It looks like “Play” but i have the font changed in the short code area under “toggle text” but the theme is not changing it? 3. When using the “numbers” short code the one that has the text run through the middle of it, how do i get it to space out to the full width of the page if you only use 3…as of now it looks to keep the text squeezed to the width of the number to fit 4 on a page using a sidebar instead of widening it to fit the page if using only 3. 4. How to remove the “line” styling for the very top header bar where the “welcome” text goes, wanted to remove the line style to help move the page up 5. how to change the background of the product thumbs from white..would need to change the “details, wish list” compare” icons though too, dont see how to do that?

thanks so much for the help in advance!!

Sara_p
please open a ticket in the support area and ask this to our developers. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket.

Default-user
mknapp Purchased

ok thanks…on a side note, I am seeing it to be pretty unstable with it bringing up a white page or a server notice error page and have to refresh to get the desired page. Happens often while I work on it as well. Does it have anything to do with the “WP Memory Limit” in the woocommerce system settings? I dont know where to change that if so, wp-settings.php? if so where and how on the page?

Hi, i’ve just updated the theme but still can’t create compare categories and features (getting – Compare Category Error created.).

This is crucal for me, because somehow this impacts server / site performance very badly. getting allot of erros as this one: Wed Apr 24 11:39:17 2013] warn mod_fcgid: stderr: WordPress datu b\xc4\x81zes k\xc4\xbc\xc5\xabda Table ‘11535344_pt.wp_woo_compare_categories’ doesn’t exist vaic\xc4\x81jumam SELECT * FROM wp_woo_compare_categories ORDER BY category_order ASC , ko izdar\xc4\xabjis include(‘wp-admin/edit-form-advanced.php’), do_meta_boxes, call_user_func, WC_Compare_MetaBox::woo_compare_feature_box, WC_Compare_Categories_Data::get_results, referer: http://......

Could you please help ASAP?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Hello, buy this template but installing “Woocommerce” plugin. When I go to Posts and assign “Featured image” image does not load. Why?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

hello,

just installed your theme locally but when i am trying to install demo content i get the following msg :

Error. The file /theme/assets/sample-data/selectivemtm.gz does not exists!

also i tried to open it but it say that the file is corrupted or damaged

i download again but with the same result ..

is there a solution on this ?

Thanks

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Hello,

I will buy your theme but I have a few questions.

1) there are video tutorials because I have no WooCommerce wordpress and to activate the theme?

2) If I can buy the theme activate the demo?

thanks

Sara_p

1) Yes, we have a lot of videotutorials

2) Sure, you can import our demo files

alisenbee Purchased

I have purchased this theme and i am wonder where can i find the sample data? Please inform

Sara_p
Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ after this, here: http://support.yithemes.com/categories/20078301-Themes you can find a “themes” section that contains the url of the sample data that you can download, a list of videotutorials availables and you can also open a ticket to get support.

Hi Sara,

We would like to get the Bazar theme. I went to yithemes.com but could not find Bazar listed there.

Where is the best place to ask pre-sale questions for Bazar?

Thank You :)

J

Sara_p

Here you can ask pre sales questiona and purchase Bazar, if you want :)

mknapp Purchased

Hi, i opened a ticket but need help asap, can you help diagnose or at least help expedite the ticket request? thanks!

http://support.yithemes.com/requests/7807

Hello,

I´m trying to add a social icon for INSTAGRAM but its not working…

How can i do that?

The last update says the instagram icon is now included…

I hope i dont need to open a ticket for this… thanks !!!

Sara_p

We spelled wrong and called the icon “instangram”. In the next update we will fix the issue, for the moment please change “instagram” with “instangram” thanks

tested in Internet Explorer 8 and above on the home seems that scrolling was fought, is this normal? thank you!

mricchio Purchased

I’m having an issue when trying to install my theme, when i add my them and click upload with goes all the way to 100% then shows this error.

Are you sure you want to do this?

Please try again.

Sara_p

In the documentation we explain very well how to upload the theme using Filezilla, a free software. I suggest you to use it.

Default-user
mricchio Purchased

issue resolved i had to increase the size of my upload bandwidth

Sara_p

Great :)

I want to know before buying, if you purchase this system has a Spanish translation yet. percy5000@hotmail.com
Sara_p

Not yet. You have to translate the theme yourself… And then send us the translation to make us happy :D

Hi Sara,

What was this change in 1.4.2 meant to accomplish?

Fixed: Image and summary size in the product single page is now automatically calculate 

It is now decreasing my featured image size on the single product page.

Hi Sara,

Why was it decided that in mobile – the header cart widget would be reversed?

http://www.captmacks.com/final/wp-content/uploads/cartwidgetreverse.jpg

Sara_p

JUst asked to my developer, today i will let you know

Fishing-Fanatic

Sara,

I wanted to share this with you also. When you have items in the cart in mobile, the cart list is off the left side of the page.

Everything was fine prior to 1.4.2

theroyds Purchased

Hello,

I have been looking at your demo version of your site in chrome on the ipad and whilst scrolling up and down the screen freezes for a period of time the suddenly works again. Please can you explain why it does this also do you have a demo version that works without this issue?

Sara_p

Just asked to my developers to check, thanks.

Hey how do i get the same Ajax Layered Navigation demo which is show on Live of themeforest site on my site…i have installed the dummy data .. but i am not able to get the same Ajax Layered Navigation demo as you have…please help me…

Sara_p

Hi, please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues. Thanks!

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