197 comments found

sarahfm Purchased

Eddie,

I had posted on http://crunchpress.ticksy.com requesting help. I posted it yesterday early morning, which means it is almost 40 hrs since I last posted. You said you usually respond within 24 hrs. I did not refresh nor update the post . I haven’t gotten any help as promised.

CrunchPress

Hello Sarah,

Usually we respond within 24 hours but it can take up to 48 hours. It depends on the number of tickets we receive. Also some tickets are forwarded to our development team for answers which increases the response time.

Your ticket should have been answered now, if its not please share its ticket ID# so I can escalate it.

Thank you.

Hello, what is the php version for this theme?

CrunchPress

Hello Arsis123,

Sorry I’m not able to understand your question. If you are asking about PHP version compatibility with this theme. You should first check your server PHP compatibility with WordPress.

Here is whats required by WordPress. To run WordPress your host just needs a couple of things: PHP version 5.2.4 or greater MySQL version 5.0 or greater

http://wordpress.org/about/requirements/

Thank you.

Default-user

thanks

What does “Facebook fan page compatibility” mean?

CrunchPress

Hello Alohandy,

Facebook fan page compatibility means you can publish any page at your site and then make it facebook fan page compatible (810 px wide) with a single click. This page then can be imported to your facebook fan page at facebook.com

Managing facebook fan page is very easy.

In page builder we have given option to covert any page to facebook fan page (810 px width).

Once you have done this, please follow this tutorial to display this page at your Facebook fan page. http://blog.hubspot.com/blog/tabid/6307/bid/26330/How-to-Create-Custom-Tabs-for-Facebook-Business-Pages.aspx

Thank you.

Hello,

Does this theme support multi-language? I want to launch a site for people from different countries.

Thanks.

CrunchPress

Hello Webgenio,

Theme is WPML ready (WordPress Multilingual Plugin). You can use this plugin to make your site multilingual.

This plugin does not come with theme and you need to purchase its license separately from its author’s site http://wpml.org

Thank you.

shinrai Purchased

Great theme, saved me a ton of time setting one of from scratch. But I’ve come acrossed multiple bugs in the event manager. Tons of CSS issues in regards to responsiveness. The list goes on. Overall, if someone has no clue as how to fix these issues the current version (as of posting this comment) is not for you.

However if you’re a developer as I am and want a great starting point I suggest the purchase. Takes some time to figure some things out as not everything is documented that well. But after you get it down it’s fairly easy to modify what you want.

CrunchPress

Hello Shinrai,

Thanks for sharing your feedback. Would you please let us know a little more about the CSS issues and other bugs in event manager.

We are always open to useful suggestions and insights from our customers to keep improving our products. We would love to work out the issues with you.

Thank you.

Hello, i have a problem with the news slider: it doesnt show all my post when i press the right or left arrow (it shows only two and when it is ready to show the third it shows the second again..) and i have a poblem with http://crunchpress.ticksy.com/ i have register and i have used it.. but now i can not log in and it says that don’t have that email address in our system… please help..

CrunchPress

Hello Arsis,

Ticksy is working fine for all our users, you might have lost login information to it.

I recommend you to create new account at it and then open the ticket.

Thank you.

Is it possible to book events? Do you have an example in the demo?

THanks!

Alex

CrunchPress

Hello Alex,

Yes you can book any event you want, we are using event manager plugin you can see its working example online!! Here is the link for demo. http://demo.wp-events-plugin.com/

Thank you.

Default-user

Ok… I’m almost sold on it except in the page you showed me it says “This booking form was customized with the custom form editor in the Pro add-on.” so… I don’t know… I’d really like to see a clear example of what i’d be working with…

Hi !

The central column on my pages is less wide than yours on the theme demo. How can I widen it, please ?

I’ve looked in the style.css but I don’t what to modify.

Thanks in advance and thanks for your work !

CrunchPress

Hello WoodyWelles,

You might have enabled Facebook fan page compatibility. In pagebuilder there is option activated Facebook Fan page, All you need to turn it off then it will be wide like demo. For further support and questions please open a ticket at our support system http://crunchpress.com/support

Best Regards,

Hi !

I’ve bought the IgnitionDeck Crowdfunding plug-in, which is supposed to be fully integrated by your template. But unfortunately I cannot make it work because I cannot access the payment access. I can even not valid the license key, nothing happens when I click the button to do so.

I asked the developpers of this plug-in and as they don’t have develop the “Be Human” template, they say it’s not their responsability. That’s why I come to ask you what to do…

Thanks in advance for your answer…

CrunchPress

Hello WoodyWelles,

For this we need to checkout your site and its admin settings. Please provide us login details of your site through support system.

We provide all technical support through our ticket system at http://crunchpress.com/support Please open the ticket and our technical support team will get in-touch with you ASAP.

Thank you.

Good morning, we’d like to know if it’s possible to have the accordion closed by default. Actually the first item is open by default. It’s possible to have all collapsed ?? Thank You very much Best regards Alessandro Valori

CrunchPress
Hello, Yes it can be done, we have added first element id to open it on load, also it get saved in your cache as well, in order to remove it you have to edit few files, I suggest you to please open a ticket at our support to get this done. http://crunchpress.com/support
Blinky82 Purchased

Hello,

Would be so nice to let me know how to turn on the Woocommerce modul, because I can no see where it is right now. The site is sagw.org and I see that it has already added store at: http://www.sagw.org/charity-store/ – need to know how to use it – adding product, currencies, sizes, colors and so on. Will wait for your reply.

CrunchPress

Hello Blinky82,

You can turn on WooCommerce by installing it. You can install it by clicking the plugin installer that displays after theme activation or by installing the plugin manually from here. https://wordpress.org/plugins/woocommerce/

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response. If you have further questions or face any issues, please feel free to open a ticket.

Best Regards.

Blinky82
Blinky82 Purchased

I wrote you at http://crunchpress.com/support, thanks a lot. ;)

Prepurchase question. Can the items being sold somehow populate the goal? If I have a broad goal of raising $1000.00 can each item sold contribute to that goal?

JohnAilya
JohnAilya Author Team

Hello Mtamony,

You are talking about two different features and plugins merge into one, Woo-Commerce and IngintionDeck both plugins are third party plugins i suggest you to contact them likewise in order to achieve what you are looking to done, we have given complete integration of these two plugins with this theme.

Thank You.

ARSIS123 Purchased

Hello, i upgrade my wordpress site to the latest version and the pages admin doesnt work at all! please we need help! what can we do?

JohnAilya
JohnAilya Author Team

Hi ARSIS123,

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response. If you have further questions or face any issues, please feel free to open a ticket.

Thank you

Hi, We have some part have to custom make from this theme, could you please send us your contact email for more discussion? Thank you.

JohnAilya
JohnAilya Author Team

Hello Kelvinche,

Sure no problem, you can write us at support@crunchpress.com

Thank you

I am having a problem uploading my logo. Each time I try, it says http error and does not upload. Please help.

JohnAilya
JohnAilya Author Team

Hi assistmode,

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response. If you have further questions or face any issues, please feel free to open a ticket.

Thank you

Hi ! I have purchased and installed IgnitionDeck Crowdfunding and everything is working fine with your theme, except that I cannot get my project image/thumbnail when I use your feature-project shortcode. The feature projects i am asking is the one having progress bar of donations which we can see in demo at http://themeforest.net/item/be-human-charity-multipurpose-wp-retina-theme/full_screen_preview/5326773 under the donation bar and on left hand side. Instead of the image, I just have the project title in a frame. Could you help me to fix by telling me where to modify it ? Without it, my projects are much less attractive and people don’t feel like clicking to know more about them. Thanks in advance !

JohnAilya
JohnAilya Author Team

Hi woodywelles.

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response. If you have further questions or face any issues, please feel free to open a ticket.

Thank you

Can I capture and display donor’s message and the donation amount?

JohnAilya
JohnAilya Author Team

Hello optique2014,

We have integrated CrowdFunding Plugin with the theme. But, have not provided any functionality like you have asked for. This function is not currently available in the theme. We surely try to add that in our next update.

For other queries please contact us at \\

Best Regards

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