CrunchPress

CrunchPress supports this item

Supported

217 comments found.

Hello, my boss purchased this theme so I have to ask my question on here and can’t open a ticket on Crunchpress so please reply.

I am trying to change one of the footers, but it is automatically the same colour as the top bar with the social media icons.

However I found on line 370 in index.php there is a background-color: #303030 !important; containing all the footers.

I want the footers out of that line of code because I want the footers to be different colours. Can you please help me so I can delete the footers out of that code? I tried to FTP and cannot find the correct index.php file to delete the code..

Please help, thank you

claimpt

claimpt Purchased

hello!

The dummy data doesn’t have the sliders to import? Can you please link to them so i can import to our website and edit the images please?

Thnaks! grat theme by the way.

claimpt

claimpt Purchased

and i cant upload an header image….where can i do that please. Another thing…the slider, the bx slider is not the same of the domeo right? did you use layer slider or rev slider? because the captions are not on the same size and the transitions of the bx slider are allways the same :|

am i missing something here?

another thing, my arrows are kinda cuted…they are not a perfect circle….some little bug maybe?

what can a i do about this?

an please, the header image….how can i edit it?

Thanks again

hi I recently uploaded this theme to my website. I am having issues with changing the header and title. When I login and go to the customization the changes show up but on the frontend it isn’t showing the changes. This issue is on both my test site and the official site. Any idea how to fix this? I have cleared the cache.

JohnAilya

JohnAilya Author Team

Greetings,

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response.

Please open a ticket there our technical support team will help you out.

Thanks

I notice your donate options don’t work, is this something you are adding in the future?

Thanks

JohnAilya

JohnAilya Author Team

Hello ecmweb,

The donate option is working fine.

If you have any technical issue then please open a ticket at http://crunchpress.com/support It provides better tracking and help you receive a fast response.

Thanks

Hi, Your donate option just links to google.com, I don’t think people can donate there. We cant see where it is working, do you have any options for people to donate via paypal etc? I see crowdfunding stats but nothing about payments.

JohnAilya

JohnAilya Author Team

If you have any technical issue then please open a ticket at http://crunchpress.com/support It provides better tracking and help you receive a fast response.

Thanks

Hi the “drag & drop” crowdfunding is not present on my option home page

JohnAilya

JohnAilya Author Team

Hello medireva,

Crowd funding is a paid plugin. You have to purchase it separately in order to make its functionality to work.

The theme is made fully compatible with the crowd funding plugin.

Thanks.

Hello,

I cannot get the Image on the Featured Project slider to display. There is just the image alt tag displaying and a 1px border where the featured image should be.

Please help resolve this issue!

Thanks!

JohnAilya

JohnAilya Author Team

Greetings,

We provide all technical support through our ticket system at http://crunchpress.com/support It provides better tracking and help you receive a fast response.

Please open a ticket there our technical support team will help you out.

Thanks

iluhin

iluhin Purchased

Hello!

I bought a theme. It’s too complicated, because they do not support the Russian language. I do not understand how to install it for example (demo content). You’re talking about multilanguage support. Where is it? I demand a refund or describe how to make a website 1: 1 as a demo!

JohnAilya

JohnAilya Author Team

Hello iluhin,

First of all, The theme supports multi language. You have to translate the files in order to change its language.

For the demo content please read the documentation. The demo content procedure is written there you can import the demo data 1 : 1 same.

If you find any difficulty you can open a ticket at http://crunchpress.com/support. Our dedicated support team will help you out.

Thanks

Hello, I need to know some details before buying this theme

1 – Is it valid for nonprofit campaigns? Is there no commission to the creators of projects?

2 – When the payment of the causes is done in the account of the creators? When it reaches 100% of the target the cause? That’s what I need

3 – The amount shown in the bar donations increases automatically? Is it only the amount of donors pledged?

4 – the identity of donors to the visits of the web are hidden?

5 – Supports Currency €?

Regards

JohnAilya

JohnAilya Author Team

Hello,

Sorry for the delay of the response.

Here are the answers of your questions.

> All the transactions are made through the crowdFunding plugin.

> When the target reached 100% progress bar shows the 100% value on the page.

> Every donor donates using the crowdfunding plugin donate mechanism.

We have not given any option to display the identity of the donor on the theme.

For more questions please contact us at \\

Thanks

It looks like the theme creator’s site is going through maintenance and there is no access to the support site. In the meantime, is there any documentation available for this theme? Thanks, Spencer

JohnAilya

JohnAilya Author Team

Hello spencerstewart,

Supports form was down for the maintenance purpose. Now its working fine. You can open a ticket at http://crunchpress.com/support

Our dedicated supports staff will help you with the issues you are facing.

Thank You!

Does anyone know what timezone Crunchpress is in i have a few issues that need to be addresses and I submitted a ticket about 5 hours ago, I think there are issues with woocommerce template files not being up to date and also showing videos on the event pages. Need assitance if possible from them. Already submitted my tickets details to there forum.

JohnAilya

JohnAilya Author Team

Hello,

You have open ticket 5 hours ago and our supports staff response time is 24-48 hours depending upon the number of tickets we receive.

Also you will be responded according to the ticket number you have open.

Thanks

Hey guys, pre purchase question here – is this theme compatible with woo products designer? I’m looking to setup a site where people can design a t shirt with woo products designer and then crowdfund the shirts for their campaign.. would this be possible with your theme? :)

JohnAilya

JohnAilya Author Team

Hello studiomarketing,

Thank you for showing your interest in our theme.

Sorry to disappoint you its an external third party plugin and we are not sure about that because we haven’t tested the theme with such plugins.

Thanks

I’m not impressed I purchased this theme and then cannot use it straight away. Was it not tested against Wordpress 4.1.1? How quickly will I get answers to the 2 tickets raised (below)? I have a client waiting. I should be configuring this tonight and tomorrow and now have to wait for you guys :’(

Dummy Data Import Error – https://crunchpress.ticksy.com/ticket/407885

Social Network Tab Issue – https://crunchpress.ticksy.com/ticket/407892

I’m developing the site locally before loading to live production server so I would appreciate a fix I can implement, not one that you login and fix.

Christoff

Also noticed nothing will save on Be Human Theme Options https://crunchpress.ticksy.com/ticket/407902/

JohnAilya

JohnAilya Author Team

Greetings,

I am sorry for your bad experience with the theme. The theme is wordpress 4+ ready. We have 800+ satisfied customers and non of the have such compatibility issue. There must be some sort of jquery conflict at your site.

Also we guys are off a weekend due to your tickets would be un-answered. Our supports representatives have responded your tickets. I suggest you to have a new wordpress and install the theme over there.

Have you installed the recommended plugins for the theme ?

Thanks

Is the best place to put Google Analytics Tracing ID script in the footer.php?

JohnAilya

JohnAilya Author Team

Hello,

I am afraid to say but its not the best way of putting Google Analytics Tracing ID script in the footer.php file.

Thanks

i cannot add/remove images from Slider. The interface does not respond. I have tried on IE, Chrome, Firefox and get the same issue.

https://crunchpress.ticksy.com/ticket/408885
JohnAilya

JohnAilya Author Team

Hello christoff1,

I have reviewed your ticket and the issue at your site. The issue is due to third party plugins installed at your site. Try to deactivate the plugins and then check it.

Also your ticket has been responded. If you still faces the issue then try to stay in touch with the supports staff.

Thanks

bsaliou

bsaliou Purchased

hello, the theme is great it’s all I wanted to have for my blog . but how to start my Layerslider WP and my other blocks on my homepage ??? need help please !

JohnAilya

JohnAilya Author Team

Greetings,

Theme has one click dummy data imported through which with in few seconds your site will be set up same like demo and there you can edit the elements of the site and can customize it according to your requirement :)

Also the theme package includes the Documentation that contains the step by step instructions about the theme.

Still if you need more assistance beyond these instructions then You can open a ticket at http://crunchpress.com/support our supports staff will guide you :)

Thank You

Hello,

Trying to install the theme with the sliders but failing due to the follwoing link error http://crunchpress.net/dev/localdirectory/LayerSlider.zip not found Have only downloaded the theme from themeforest today can you advise please?

Hi Juggy69,

Please contact our support team by opening at ticket at http://crunchpress.com/support our dedicated supports team will provide you the latest version of the layer slider or share your WP login details they will install the layer slider for you.

Best Regards.

Hi,

i buy template and i have old manual…can you send me new manual to template? Thank you!

JohnAilya

JohnAilya Author Team

Hello,

Please contact our supports team about the documentation. They can provide you the latest one.

http://crunchpress.com/support

Thanks

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