140 comments found

  • Has been a member for 0-1 years

just wondering how to disable the footer menu like :

Home FeaturesServicesPhoto GalleryStaff profile Our Blog Make an Appointment Contact Us

thanks

bdthemes

please make a support ticket there: http://bdthemes.com/support/

Default-user

i knew how to do that anw thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
kknight Purchased

I would like to ask you to setup my site as your demo but cannot find a means of contacting you

bdthemes

answered :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

At first I had a little problem with contacting the seller, but once I got through, he couldn’t have been more helpful. A real credit to this site as I’ve downloaded some templates before with terrible customer service. This seller seems genuinely wanting to help, and is professional, courteous and fast to respond too. Although I have just downloaded the template and not used it yet, I would recommend this seller based on his excellent customer service alone. I’m really pleased to have found this template and can’t wait to customize it for my businesses needs. Thank you!

bdthemes

thanks for your comment :)

Default-user

Hi, I updated my ticket in your support page. Could you check please? Ticket number #473. Thanks :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
haard Purchased

hello I’am new here and a greenhorn. I work with joomla 2.5

where do I enter the licence code to unlock the site?

thank you

bdthemes

Hey no, you no need to input license code to unlock it, it’s work automatically :)

Default-user
haard Purchased

ah, ok but why looks my preview incomplete. it will not load the whole template like it looks like in the template preview

bdthemes

please make a support ticket there with your url so can check what happen there: https://www.bdthemes.com/support/

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
haard Purchased

what settings are needed for the alignment of the menu entries. i want the same horizontal alignment like the template in the headerbar on my page is the alignment vertical

bdthemes

can you share your site link via: https://www.bdthemes.com/support so i can check what problem there?

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Are you able to add a store to this template without it breaking any functionalities of plugins?

bdthemes

it’s included Ecwid Shopping Cart System so you can use that for shopping system.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi I am new to joomla template. I want to know before I purchase the template. If the template support Arabic and if the template has admin interface to edit the content of the site.

bdthemes

hope it’s work fine you need to install the arabic language in joomla for that.

Default-user

hi I install the package of joomla in my website can you help in applying your template to the sait it’s www.joliedamesalon.com. I need to add it so I can edit the content of the template. waiting for your kind help. regards

bdthemes

please try to install quickstart package there (instruction: http://docs.bdthemes.com/7IhVp) if you failed then send me a support ticket.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi,

thanks for this awesome theme ;) is it possible to change the template to the wordpress version ? i have bought this joomla version but dont use joomla anymore … can u send me the wordpress version ?

if u need any infos about my purchase here plz ask ;)

thanks alot and best regards ;)

bdthemes

Hi sorry for late reply, can you send me a support ticket via: http://theme-help.com/ so i can provide a solution for you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is it possible to add to the menu items, or add a secondary menu within the template?

bdthemes

yes it’s possible but it will show as child menu in parent menu.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
walmer Purchased

Hi I purchased this template and having trouble installing template, I have posted ticket with support … no answer so far..

Thanks

Default-user
walmer Purchased

sent a support ticket still nothing :-)

bdthemes

hi you did not get my ticket answer? please check via support system.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

I like your template a lot and have a few questions before I buy. 1. Can the background on the header and the bottom be a custom picture instead of the color you have? 2. What are the module positions. Is it the same as the default warp theme. We use Yootheme a lot and like their work. 3. Can the menu drop down opacity be solid instead of translucent like your demo? 4. DO you have a membership/subscription program where we can buy all of your templates for unlimited domains? We use Gantry (Rockettheme) and Warp (Yootheme and see that you use those frameworks. Thanks Bruno

bdthemes

Hi i apologize for late reply, 1. there are no automated option for that you need to customize it. 2. it’s almost default module position so don’t worry about. 3. yes it’s already like transparent in template 4. no sorry for that i haven’t any other membership option you need to buy it separately for all domain. yes my all template based on gantry and warp framework.

Default-user

Thank you for the detailed response. Just a quick clarification. I want the menu drop down to be solid not transparent. Also, for number one, how will add a background? Do I need to customize CSS? Will you be able to provide directions in the support, once I buy and open a ticket? Bruno

Default-user
bruno05 Purchased

Ok, I went ahead and bought this. The support button does not work and goes to a page that shows an error. I also went to your website and clicked on the support button on the top menu and that also gives an error. I need to know how to change the header background to be a image instead of the color gradient you have. I went to the template and obviously, the color choices are in the setup. But i need it to point to a image file to get a pattern. I think it is a CSS modification, but if you can point me to the exact place that would be great.

Bruno

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
bruno05 Purchased

Hi,

I have opened 3 support tickets – Joomla 3.1 version 1. How to have an image in header background 2. Schedule Module does not work 3. Slider position – display 2 modules in slider position – slider and a custom module. I attached an image in the support ticket.

Bruno

Default-user
bruno05 Purchased

Any update on this? It’s been 2 days. I went to the support area on your website to log in to check my ticket update and found that the support system from 2 days ago is gone and there is a new Kayako support system.. My login does not work and now I have no way to know what happened. This is very bad. Can you please provide an update.

Bruno

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
bruno05 Purchased

This is now almost a week and no response. Please provide an ETA as to when this issue can be resolved or if you will respond. We have a deadline to meet. If you are unable to provide support, we will request a refund and get another template and move on.

Thanks

Bruno

This is very unfortunate and unprofessional.

  • Bought between 1 and 9 items
  • Croatia
  • Exclusive Author
  • Has been a member for 0-1 years

View Ticket: #VDC-237-76146 It has been over a month that I have posted several issues to the support. I got some answers but not solution to resolve all my issues. There are some parts of the site showing jibberish and they said that the new update will solve that! Nothing happened. Nothjing. I still cannot publish my website and mail my customers about the new website. The template looks cool but the implementation even if you are experienced user will make a lot of troubles that the support cannot solve. I would like to be contacted and get a reply to my support tickets and messages. The slownes of this provider and template provider and a lot of bugs in the template cost me now 10 times as much as I payed. Catastrophy. Feeling pretty much ripped of and let alone without any support and solution to problems with their template. Feeling like would like to explode!!!!!! :reallyevil::reallyevil:

oh,..and yes updates do not work. And updates of the theme do not show any available updates! :(

  • Bought between 1 and 9 items
  • Croatia
  • Exclusive Author
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I really like the template. I just have a few problems. Little by little I’m figuring it out.

Firtst: Backgroud I change the back ground to grey but it keeps reverting back to the dark red colour. How can I correct this?

Second: My ‘Contact Us’ link in the main menu goes nowhere. How can I correct this as well.

Thank you. Ross www.melonbeauty.com

bdthemes

please send us a ticket via http://theme-help.com with your site access.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just have 2 things I need help with. Little by little I’m figuring it out.

First: Backgroud I can’t seem to change the color of the background. There are several color choices. When I change the back ground to grey through the menu it stays for a bit. But after a while it keeps reverting back to the dark purple color. How can I correct this?

Second: My ‘Contact Us’ link in the main menu goes nowhere. How can I correct this as well. I get a big number 500 Error: 500. Any idea how we can correct that. I really appreciate your help. Other than this the template is really great! :)

Thanks

bdthemes

please contact with support ticket

Default-user

I have submitted a ticket #UDQ-316-37635. But you’ve only told me I need to share with you for solving the problem. What does that mean?

Default-user

Ok… I have changed the ‘Contact Us’ menu … actually I just unpublished it and added another that worked so thats ok… just how to change the purple background to grey.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hi there

I thought I should point out that your demo isn’t working at the moment.

I’m getting the error message Database connection error (2): Could not connect to MySQL.

Thanks

Curtis

bdthemes

hi it’s already solved :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Ok so… I asked a while back about the color scheme… I’ve figured everything else out about this template… but still cannot change the color scheme. Please Please Please do not tell me to submit a support ticket. I had one… ticket #UDQ-316-37635 but you closed it and didn’t answer the question. I just wish to know how to edit the color scheme for beauty salon template. Thank you kindly . :)

bdthemes

Hi sorry for late reply, please re-open your ticket and paste this message there, hope my support team will be take care about your problem.

Default-user

Thank you… I saw the message and was able to make the change. You may close the ticket now.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

can i change the size of the logo???

bdthemes

sure, just make your logo as you need and set it as logo.

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