An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by bdthemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from bdthemes:

Need Support? Go there and register with your item purchase code. don’t forget to check documentation in documentation folderĀ in zip package and also visit: for get latest documentation it will cover maximum things. for general query use:

To speed up question resolving, please provide as much details as you can:

  • URL of your site (where template/theme is used)
  • Screenshot of the problem
  • List of modifications you have made
  • Other info that you think can help

Sometimes your site’s login credentials are required, to send them, reply to your own thread with another message which holds your login credentials and make this reply private. To provide consistency for buyers, supporting your items includes:

  • Responding to questions or problems regarding your item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and custom installation services
  • Support for third party extensions or plug-ins

Note: After post any support it will answer within 24 hours, If you post any support in Friday you will response it Saturday (because there friday is our holiday)

Frequently Asked Questions

Is that possible to setup my site like demo site?

Yes why not? because it’s include a clone package that you can install like as joomla cms installation system. if you need help then contact with me.

I can’t setup your template. Can you setup the template for me?

Yes i can help you to setup template like demo site. I always try to help my clients for see happy face :D

absolutely free template setup like demo site just bought the template and send a support ticket

Is the template support to tablet and mobile device?

Sure it’s a Responsive Design that’s why it’s fit to all devices.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.